Planned Outage - August 11, 2010

Spiritz

Forge Runner

Join Date: Apr 2007

DMFC

I really need to roflmao at most replies .
in over 3 1/2 yrs of gw ive only ever seen gw once do a temp closure and that was maintenance about 2 yrs ago.Im told WoW has a closure almost weekly for updates which amuses me - gw is free and we get live updates but wow is subscription with weekly closure.
Its only a max of 24hrs with no gw - being its said gw is a dying game wheres all the fuss coming from.Is everyone left a game addict who cant survive without gw ?
If you cant go on then when the servers closes briefly go to youtube and watch some gw vids lol.
Us people with a life and jobs/family will easily pass the time doing things in rl ( rather than crying we can do something in the gw fantasy world ) - Get a grip folks as anets staff are having a 1 day holiday whih we dont have to pay for ( unlike wow lol ).

Im sure as hell theres better things to cry over in real life than no gw for 24hrs max .
PS i think i know why they moved to weds - isnt tuesdays usually the wow closure day - 1 day only we get all the wow crybabies on gw ?

gremlin

Furnace Stoker

Join Date: Oct 2006

GWAR

Me/Mo

Since I am an optimist I will assume they are moving to other servers because they want to leave the current ones open for a massive playtest of GW2 in a couple of months, followed by a release of the full game in the new year.

If the new servers are worse and we get more lag expect thousands of posts whining about it.

If they are better and we get a much improved service expect a couple of posts thanking them.

T-Strudel

T-Strudel

Academy Page

Join Date: Jan 2010

Gate of the Nightfallen Lands

Above Pop Secret [PoPS]

E/A

You know, this thread and the previous one make it seem people are expecting the sky to be falling.

I wonder if the lease for the data center building is up, and they just need a new place to work from.

Regina Buenaobra

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

Quote:
Originally Posted by cosyfiep View Post
yes it would be nice if the log in announcement were still there....or perhaps they could have the message in the chat box like the (now very old) big bot ban message....so that people would know tomorrow there is an outage.
The reason that the updated notice was not posted yesterday on the game login screen is because the login message needed to be translated into eight languages. It takes time for our external localization vendors to coordinate this with the translators, get it translated, and send us the translated text. Generally it takes a couple days or so, depending on the localization vendor's workload, however we can put translation requests on a rush and get them faster (overnight, usually).

We made the decision to push the updated information on the official website in English first so that the information was out there sooner, at least in English, and then to follow-up on the login screen, when the information was translated for all languages.

We thought it would be better to have the information out there to the communities for which we have Community Manager support (Martin posted this same information on the German fan sites at the same time I did, for example), but if some of our hardcore fans feel strongly about having both the login screen and website updated at the same time, even if the information in English comes a bit later, I can pursue this. Thanks.

The Drunkard

Wilds Pathfinder

Join Date: Nov 2007

Still looking

Rt/

Quote:
Originally Posted by Regina Buenaobra View Post
The reason that the updated notice was not posted yesterday on the game login screen is because the login message needed to be translated into eight languages. It takes time for our external localization vendors to coordinate this with the translators, get it translated, and send us the translated text. Generally it takes a couple days or so, depending on the localization vendor's workload, however we can put translation requests on a rush and get them faster (overnight, usually).

We made the decision to push the updated information on the official website in English first so that the information was out there sooner, at least in English, and then to follow-up on the login screen, when the information was translated for all languages.

We thought it would be better to have the information out there to the communities for which we have Community Manager support (Martin posted this same information on the German fan sites at the same time I did, for example), but if some of our hardcore fans feel strongly about having both the login screen and website updated at the same time, even if the information in English comes a bit later, I can pursue this. Thanks.
Thank you for the response and notification of the downtime in such a timely manner.

Anon-e-mouse

Anon-e-mouse

Wilds Pathfinder

Join Date: Apr 2006

@ Home

League Of Friends [LOF]

R/Mo

If only we knew WHY this was happening, and what benefits the player is gonna get, all will be right with the world.. (or at least the community relations part of it).

Sirius Bsns

Banned

Join Date: May 2010

PonG

W/Mo

Quote:
Originally Posted by Anon-e-mouse View Post
If only we knew WHY this was happening, and what benefits the player is gonna get, all will be right with the world.. (or at least the community relations part of it).
This. 1234567

AngelWJedi

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

like someone once said to be better to look on the worst side and get good rewards then look on goodside and get awful rewards. i wanna know if the worst happens like say every gets their accounts wiped would anet do something? i dont think it will happen but it would be nice to know anyway. i dont mind if its down the whole day i can use it to do a hole house spring cleaning.

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Maybe they are preparing for 2012.
Maybe they are putting the servers in a asteroid proof bunker.
Maybe they are hiding data from the Masons/CIA or (insert any group here).
Maybe they are preparing for the Second Coming.
Maybe they are protecting the servers from the Earth's magnetic pole shift.
Maybe they are trying to protect Skynet from John Connors.
Maybe they are plotting to ruin the global economy.
Maybe they are part of a UN conspiracy to take over the USA.
Maybe they are putting the servers in a satanic symbol to summon the Devil.
Maybe they are part of the TEA Party putting subliminal racist messages ingame.
Maybe they are liberals determined to redistribute our money to the poor.
Maybe they are hiding who shot JFK on the servers.

Maybe some of us dont really care why just as long as it works the same. Anyone seen my aluminum foil fez?

End

End

Forge Runner

Join Date: Jan 2008

Rubbing Potassium on water fountains.

LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember)

N/A

Quote:
Originally Posted by Tullzinski View Post
Maybe some of us dont really care why just as long as it works the same.
Maybe some of us are worried it won't work :P

w00t!

Wilds Pathfinder

Join Date: Aug 2005

Sorrow's Furnace Hot Tub

RoS

Mo/Me

Amazing the amount of censorship in this thread. Nice to know that a twenty-something is able to decide what we should read. Good job comrade!

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by End View Post
Maybe some of us are worried it won't work :P
Then god help ANET if it does not work...I can see the flames now.

End

End

Forge Runner

Join Date: Jan 2008

Rubbing Potassium on water fountains.

LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember)

N/A

Quote:
Originally Posted by Tullzinski View Post
Then god help ANET if it does not work...I can see the flames now.
Indeed...but...its anet...soo...I already have my torch ready

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by End View Post
Indeed...but...its anet...soo...I already have my torch ready
Hehe, want me to light that torch for you?

End

End

Forge Runner

Join Date: Jan 2008

Rubbing Potassium on water fountains.

LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember)

N/A

Quote:
Originally Posted by Tullzinski View Post
Hehe, want me to light that torch for you?
MY rage shall light it O.O

Xiaquin

Xiaquin

Wilds Pathfinder

Join Date: Jun 2010

[aRIN]

R/

Quote:
Originally Posted by Anon-e-mouse View Post
If only we knew WHY this was happening, and what benefits the player is gonna get, all will be right with the world.. (or at least the community relations part of it).
If they don't comment on it, I'm just going to assume there will be no benefit, and it's strictly organizational. I don't mind as long as the performance stays as good as it's always been. I honestly can't think of another time the game has gone down for maintenance. I don't think many MMOs can say that.

xxfah

xxfah

Ascalonian Squire

Join Date: Nov 2009

in my kitchen, making cookies. and lurking the forumz.

Scions of Arion

Me/

Quote:
Originally Posted by w00t! View Post
Amazing the amount of censorship in this thread. Nice to know that a twenty-something is able to decide what we should read. Good job comrade!
Indeed.


That said, if it was vital information, we would have it already. Since we don't have that information, it's safe to assume that either a) it's a run-of-the-mill migration and/or b) it won't impact our gameplay other than the possible 24-hour downtime. It's silly to make demands for information that we don't need.

Markus Clouser

Markus Clouser

Frost Gate Guardian

Join Date: Nov 2009

Elite Mercenaries of Abaddon [ema] and Dhuum [emd]

W/

I don't want to make a new thread about it so I'm just going to post here. 40 minutes before the shutdown info: Our alliance lost half the faction it had and my guild has 106 members

End

End

Forge Runner

Join Date: Jan 2008

Rubbing Potassium on water fountains.

LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember)

N/A

Quote:
Originally Posted by Markus Clouser View Post
I don't want to make a new thread about it so I'm just going to post here. 40 minutes before the shutdown info: Our alliance lost half the faction it had and my guild has 106 members
hour and 40 minutes

Markus Clouser

Markus Clouser

Frost Gate Guardian

Join Date: Nov 2009

Elite Mercenaries of Abaddon [ema] and Dhuum [emd]

W/

PDT, 7:01 GMT. It's 5:53 GMT at the moment.

Edit: Timezone fail!

Gabriel of Ravn

Gabriel of Ravn

Desert Nomad

Join Date: Mar 2010

Virginia

None, retired to GW2.

W/A

Quote:
Originally Posted by Markus Clouser View Post
PDT, 7:01 GMT. It's 6:53 GMT at the moment. I think I'm right.
It's 6:02 GMT right now

Dien

Dien

Ascalonian Squire

Join Date: Jun 2006

the great finnish republic

R/Me

Servers are going down the end is nigh!!!

Gill Halendt

Gill Halendt

Desert Nomad

Join Date: Mar 2008

Quote:
Originally Posted by Regina Buenaobra View Post
The reason that the updated notice was not posted yesterday on the game login screen is because the login message needed to be translated into eight languages. It takes time for our external localization vendors to coordinate this with the translators, get it translated, and send us the translated text. Generally it takes a couple days or so, depending on the localization vendor's workload, however we can put translation requests on a rush and get them faster (overnight, usually).
I see, so that must be the reason why the Italian translations says the interruption in service was to begin at 9.01PM, but it actually began at 9.01AM

Mintha Syl

Mintha Syl

Desert Nomad

Join Date: Apr 2010

Quote:
Originally Posted by Gill Halendt View Post
I see, so that must be the reason why the Italian translations says the interruption in service was to begin at 9.01PM, but it actually began at 9.01AM
Really??? I had everything planned thinking it would have gone down at 9 pm....crap
(also, last time it was saying 9pm as well, so I don't think the error got anything to do with rushing)

Zaxan Razor

Lion's Arch Merchant

Join Date: Oct 2005

Organised Spam [OS]

W/

Can I just clear something up that 99% of people seem to be missing?

Definitions of data center on the Web:

A data center or datacenter (or datacentre), also called a server farm, is a facility used to house computer systems and associated components, such as telecommunications and storage systems. ...

Definitions of server on the Web:

a computer that provides client stations with access to files and printers as shared resources to a computer network

Planned Outage - August 11, 2010

The planned move of the Guild Wars live database for Tuesday, August 10th, has been postponed to Wednesday August 11th, 2010. This was done to ensure that the process meets our high standards for quality.

On Wednesday, August 11th, we will be moving the Guild Wars live database to a new data center. This will require a temporary interruption in service beginning at 12:01AM Pacific time on that date. Service may be suspended for up to 24 hours, although we will do everything we can to expedite the process. Thank you in advance for your patience and understanding during this rare interruption!

They are not updating/downgrading/burning/selling/eating the servers, they are just moving them to a new location.

Kronos Time

Ascalonian Squire

Join Date: Nov 2007

(none)

W/

Quote:
Originally Posted by Gill Halendt View Post
I see, so that must be the reason why the Italian translations says the interruption in service was to begin at 9.01PM, but it actually began at 9.01AM
Same error in Spanish Translation.

Zaxan Razor

Lion's Arch Merchant

Join Date: Oct 2005

Organised Spam [OS]

W/

I believe if they were making changes to the servers it would reflect that in the message.

Moving a datacenter bears no relation to upgrading/downgrading servers, you F.

ThorNoX

Pre-Searing Cadet

Join Date: Nov 2005

Tactical Square

Mo/Me

Call me naïve, but I sincerely believe Arenanet is an honest company, which does not hide the truth.

It does not matter that you don't know everything ArenaNet is going to do, because it doesn't benefit the situation. The server is going down and the only thing you should know, is that you won't be able to play.

Just be patient, wait for the changes and try them yourself.

Siraena Vairidean

Siraena Vairidean

Ascalonian Squire

Join Date: Aug 2010

Never Ending Hearts

Me/

On the only day I have off this week. Well darn, there goes that plan.

ChaosWarrior

ChaosWarrior

Frost Gate Guardian

Join Date: Mar 2009

Chaos Wastes

W/

xD when would the server get back up?

Just Sai

Just Sai

Frost Gate Guardian

Join Date: Oct 2009

aotearoa

Mo/

the white mantle have hijacked the servers!
retrieve them for anet and receive a tinfoil hat ( +3 cookies for HM)

Ve Me

Pre-Searing Cadet

Join Date: Aug 2010

We Won No [HaX]

A/E

I hope it gets up within a few hours. My guild was goin to practice GvG and had a new build to try in HA to hold halls xD none of that might happen. Not even to mention the fact of probably going into the daily gvg tourney... sigh.

Big_Iron

Big_Iron

Desert Nomad

Join Date: Dec 2005

The Edge

Tormented Weapons [emo]

Quote:
Originally Posted by ChaosWarrior View Post
xD when would the server get back up?
Here you go......................

Quote:
Planned Outage - August 11, 2010

The planned move of the Guild Wars live database for Tuesday, August 10th, has been postponed to Wednesday August 11th, 2010. This was done to ensure that the process meets our high standards for quality.

On Wednesday, August 11th, we will be moving the Guild Wars live database to a new data center. This will require a temporary interruption in service beginning at 12:01AM Pacific time on that date. Service may be suspended for up to 24 hours, although we will do everything we can to expedite the process. Thank you in advance for your patience and understanding during this rare interruption!

Nerel

Nerel

Jungle Guide

Join Date: Jun 2008

Australia, what you want my home address?

[CAT]

Mo/

Quote:
Originally Posted by Zaxan Razor View Post
I believe if they were making changes to the servers it would reflect that in the message.

Moving a datacenter bears no relation to upgrading/downgrading servers, you F.
Yes, because Anet is quite forthcoming with such information even when directly asked...

As for the hardware in question, does Anet OWN all the servers, or like many companies are they merely leasing them? If they don't own it, then moving to a different data center would certainly imply a change in hardware.

What you believe doesn't necessarily equate to the reality of the situation unless you're privy to some inside information that Anet has been unwilling to share with the rest of the community.

Siraena Vairidean

Siraena Vairidean

Ascalonian Squire

Join Date: Aug 2010

Never Ending Hearts

Me/

Quote:
Originally Posted by Just Sai View Post
the white mantle have hijacked the servers!
retrieve them for anet and receive a tinfoil hat ( +3 cookies for HM)
Panic LFG for taking back servers HM. xD

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R



Here is a picture of the new data center room before the move.

Killed u man

Forge Runner

Join Date: Feb 2006

Quote:
Originally Posted by ThorNoX View Post
Call me naïve, but I sincerely believe Arenanet is an honest company, which does not hide the truth.

It does not matter that you don't know everything ArenaNet is going to do, because it doesn't benefit the situation. The server is going down and the only thing you should know, is that you won't be able to play.

Just be patient, wait for the changes and try them yourself.
No company is honest. Unless a non-profit organisation, but other than that the general rule of the thumb is: if there's money involved, people will do anything to get as much of it as possible.

As a matter of fact, part of a PR's job is to either hide, bend or break the truth so that you try and keep the masses quiet/pleased/informed.

Not saying Anet is a company trying to steal our money (altough with banned acounts, they have been known to steal people's money after they got banned by allowing them to make a new acount, only to ban it a few hours later), but they're still a company trying to make money.
If they had to choose between making money, or keeping loyal to their community, they will choose for the money. They have shown this time and time again.

fowlero

Jungle Guide

Join Date: Jan 2007

England, UK

We Are The One And Only [rR]

Quote:
Originally Posted by Nerel View Post
As for the hardware in question, does Anet OWN all the servers, or like many companies are they merely leasing them? If they don't own it, then moving to a different data center would certainly imply a change in hardware.
I'd really think this is the way things are done, rather than owning your own data center. And that the move is from their current datacenter to another lease at a cheaper datacenter.

Lord Dagon

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

btw ill join as a nuker for that getting back the servers in HM. altho.. im not sure the ANet company campign has been unlocked in HM.. hmm . oh and i bet this is all a plot by abbaddon. He is going to spread his influence over NF when we arent on to constantley pwn him every hour of everyday . So yea when we get back on go go kama being stuck in the realm of toment!

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by Killed u man View Post
No company is honest. Unless a non-profit organisation, but other than that the general rule of the thumb is: if there's money involved, people will do anything to get as much of it as possible.
ROFLMAO, in Belguim maybe!!! Oh man I am in tears That is funny!!! Lots of money involved in US "non profits". Killed don't do that to me! Wheeew! Ok I am better now. Been too long since I was in Belguim, really enjoyed Antwerp and Brussels.

OT: Is the move over yet?