Very strange account hacking.

Paradise Lost

Paradise Lost

Academy Page

Join Date: Jul 2009

UK

W/

Hi, My main has just been hacked im sure. Was playing yesterday as usual. Got back from work today and logged in. Was first told i had input wrong password/account name etc. So i tried again, changed for sure as i know exactly my password and account name.

THEN, i went into my nc soft master account and clicked on Game Accounts only to see one line of text saying "None"!


What the flaming f**ks? Ive linked my account ages ago and used the master account to change its password several times. Somebody has somehow unlinked my gw account and changed the password? I can get into my master account fine, but there are no gw accounts linked to it at all... Im totally dismayed.

Anyone else had this happen to them?

Darcy

Darcy

Never Too Old

Join Date: Jul 2006

Rhode Island where there are no GW contests

Order of First

W/R

Contact support at [email protected] and put HACKED ACCOUNT in the subject line. Don't delay as the faster they shut down the account the more you might save.

Then put your ownership details in the body of the message and explain what happened.

Paradise Lost

Paradise Lost

Academy Page

Join Date: Jul 2009

UK

W/

Yes ive done what you said... Hopefully i get it back..

PetrCash

PetrCash

Ascalonian Squire

Join Date: Mar 2010

Those Who Were Taken

A/

Possible that you get your acc back but be patient this will take some time...i got mine back after ~3weeks and i used the german support...yeah im german.
I hat some luck becaus all my chars very still existing but all my staff was gone. If you have bad luck this will take a lot of time and the chars are deleted.

But i dont want to be too pessimistic so gl on gettin your acc back...hopefully fast and without any damage

lemming

lemming

The Hotshot

Join Date: May 2006

Honolulu

International District [id???]

NCSoft and Anet have both claimed on numerous occasions that there were technical issues making it impossible to unlink a GW account from a PlayNC account. That's pretty bizarre.

Lord Dagon

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

Quote:
Originally Posted by lemming View Post
NCSoft and Anet have both claimed on numerous occasions that there were technical issues making it impossible to unlink a GW account from a PlayNC account. That's pretty bizarre.
maybe they are doing some false links to his internet or something? or someone broke NCSofts site xD.

@ OP: contact support about it. there really isnt anything we can do besides say" we're sorry and gl"

Chrisworld

Chrisworld

Krytan Explorer

Join Date: Aug 2010

Gameamp Guides [AMP]

W/

Quote:
Originally Posted by lemming View Post
NCSoft and Anet have both claimed on numerous occasions that there were technical issues making it impossible to unlink a GW account from a PlayNC account. That's pretty bizarre.
Technical Issues = Don't Want to have to pay someone to make it possible.

Fluffy Kittens

Guest

Join Date: Dec 2009

they gonna ask you for those codes on your GW cards you gonna send em picture of those they gonna give you back your acc...simple