The Best Community Relations Award
The Best Community Relations Award honors the currently operating online game that provides the highest quality community feedback and experience, including customer support, forum moderation and leadership, weblog and information updates, real-life events, and other community outreach.
o Wizard101 (KingsIsle Entertainment)
o Free Realms (Sony Online Entertainment)
o EVE Online (CCP)
o Guild Wars (ArenaNet)
o World Of WarCraft (Blizzard)
Best Community Relations Award - Game Developers Choice
Inde
jazilla
SOE being close to the top of that list is a head scratcher for me. I had terrible experiences with their CR Teams on Star Wars Galaxies(Pre-JTL) and Pirates of the Burning Seas. I have never played a blizz games so idk about them. ArenaNet's folks are top-notch except with what's his name dropping the HoM stuff is coming, "VERY SOON" remark....and then crickets.
AngelWJedi
LOLS @ the guild wars
im sorry about after the lord know how many threads of bad pr and other items im shocked they made the list. you think they would've done checks for stuff like that.
im sorry about after the lord know how many threads of bad pr and other items im shocked they made the list. you think they would've done checks for stuff like that.
Essence Snow
Apparently the ppl doing the nominating are just nominating random companies.
Anon-e-mouse
Feck I like GW's a lot, but I'm not voting for Anet to win this title, as I don't believe they deserve to win.
afya
i understand this list. GW isn't the best. The reason of this is because there are many worse ones out there.
Artisan Archer
lolguildwars
couldn't have come at a better moment imo hahahaha
couldn't have come at a better moment imo hahahaha
Sirius Bsns
What were the exact reasons that substantiated the award? Their GW1 fan base has diminished quite a bit, so please explain to me how they came across this award, Inde. Does the award account for the first few years of Guild Wars? Because if it accounts for the last few years, then I'm afraid I'd have to disagree with the outcome. A lot of the player base is furious at the moment [absence of updates, content, care].
Shayne Hawke
Guild Wars? Are you sure they didn't mean Guild Wars 2?
snaek
might as well change the topic to: "vote for your favourite game".
Inde
I'm not aware of the criteria for the nominations Sirius Bsns.
slowerpoke
They are sure to win
Karate Jesus
This is a joke, right?
How the hell is our CM team on this list?
How the hell is our CM team on this list?
Anon-e-mouse
No idea, don't care, not voting.
snaek
also...should it not be ncsoft rather than anet?
Kattar
Quote:
|
Originally Posted by me
Since ANet doesn't have an official forum for Guild Wars...
EVE should win. Even if ANet did have official forums. |
Quote:
|
Originally Posted by me
Not to mention that NCsoft runs the support side. All in all, this nomination doesn't make too much sense just from a qualification perspective. Not even counting their performance.
|
RedDog91
This makes me think that we're lucky we aren't playing other games if this is the list of best community support for games.
Just imagine how the bad other games have it if this is the best.
Just imagine how the bad other games have it if this is the best.
Morphy
They're just trolling us, right? Please tell me they are.
Inde
Well, I posted some harsh criticism over on gw2guru about this but I think my major point comes down to the fact that there's just not all that much to do with Guild Wars right now from a CM standpoint.
Support issues are done by NCSoft, there's Gaile Gray toiling away trying to help players but ultimately this is not done by ArenaNet as I understand it. Don't particularly like the way NCSoft support works (and I'm sure many others share this sentiment) so that right there is a strike against ArenaNet that they can't control.
There's no major content that we know of to be released soon. We have outstanding issues and questions but really, there's not much to report on. They try to do a community roundup once a month, but besides that we don't have any "real" news that can keep something like the guildwars.com homepage updated.
There's barely any posting from them across the various fansites. Social media they seem to favor more but it's not really "information" just retweets of comments about Guild Wars and re-answering what they have all ready stated.
I'm sure it's frustrating for them though as well. But in reference to this contest, I don't know the criteria, or what time frame they are looking at for how and when they should be nominated. I don't mean that the ArenaNet dev's or CM's haven't done a good job over the years or that they haven't had their shining moments, but if we were to just go by recent activity and that involvement than I don't see ArenaNet outdoing any of the other games on that list. Those other games on that list are receiving updates, expansions and more. Their CM's are naturally more involved with the community because there is more going on.
Support issues are done by NCSoft, there's Gaile Gray toiling away trying to help players but ultimately this is not done by ArenaNet as I understand it. Don't particularly like the way NCSoft support works (and I'm sure many others share this sentiment) so that right there is a strike against ArenaNet that they can't control.
There's no major content that we know of to be released soon. We have outstanding issues and questions but really, there's not much to report on. They try to do a community roundup once a month, but besides that we don't have any "real" news that can keep something like the guildwars.com homepage updated.
There's barely any posting from them across the various fansites. Social media they seem to favor more but it's not really "information" just retweets of comments about Guild Wars and re-answering what they have all ready stated.
I'm sure it's frustrating for them though as well. But in reference to this contest, I don't know the criteria, or what time frame they are looking at for how and when they should be nominated. I don't mean that the ArenaNet dev's or CM's haven't done a good job over the years or that they haven't had their shining moments, but if we were to just go by recent activity and that involvement than I don't see ArenaNet outdoing any of the other games on that list. Those other games on that list are receiving updates, expansions and more. Their CM's are naturally more involved with the community because there is more going on.
StormDragonZ
I haven't played any of those games except, obviously, Guild Wars.
Therefore, if I had to pick one, I'd pick... EVE.
Quote:
| ...online game that provides the highest quality community feedback and experience... |
Winterclaw
In the past year, the most Anet has done for GW is pretty much WiK. Compared to the list, that's only one criteria. The only reason I can see this nomination is because a few fanbois were /drool at GDC.
cosyfiep
R O F L!
It must be 'vote for the CM that you have had the worst contact with' award...they just got the name wrong.....since I cant really see how a team who rarely is part of the community could be on that list-----
(sorry for the negative post)
It must be 'vote for the CM that you have had the worst contact with' award...they just got the name wrong.....since I cant really see how a team who rarely is part of the community could be on that list-----
(sorry for the negative post)
Ka Tet
If they give anet the award, they should be forced to allow {name removed to conform to forum rules, think Sour Snake} to move into the basement of their building and allow him to stay there for 2 years. See if maybe they change their minds.
slowerpoke
I think ANet took the wrong strategy in dealing with the community. No offense to this site or any of the other fan-sites but I think they should have had an official forum. A central place where they could concentrate on and have their CR/devs interact with the community. Instead of spreading themselves thin over multiple sites and giving more work than they needed to do.
The CR are also not just messenger boys who pass on news to the community, they are supposed to relate to us. Respond and participate in threads, calm fears when they arise and gather feedback to relay to company.
They feel more like a barrier than a doorway to the development process.
What was the old excuse? Guild Wars really isn't a MMO, or we need to keep costs down so we cant run an official forum? That doesn't cut it.
The CR are also not just messenger boys who pass on news to the community, they are supposed to relate to us. Respond and participate in threads, calm fears when they arise and gather feedback to relay to company.
They feel more like a barrier than a doorway to the development process.
What was the old excuse? Guild Wars really isn't a MMO, or we need to keep costs down so we cant run an official forum? That doesn't cut it.
Benderama
Quote:
| im sorry about after the lord know how many threads of bad pr and other items im shocked they made the list. |
Anet's custoemr support may not be the best (notice how much better it is than the NCsoft support?) but the relations between the devs and teh community and the additional free content releases into a game which lots of players call deadkinda makes up for that no? why ban over 3,700 bot accountsif you're planning to let the game die anyway? Yeah Anet may not be the best company for working with the community, but they're still a lot better than some others.
Oh wait, farmville was in the list for top 5 live online games. still I can tell what kind of people are posting on here
InfestedHydralisk
LOL
I would vote for Arenanet if it's the worst community relations award.
I would vote for Arenanet if it's the worst community relations award.
Jk Arrow
Quote:
|
Originally Posted by slowerpoke
I think ANet took the wrong strategy in dealing with the community. No offense to this site or any of the other fan-sites but I think they should have had an official forum. A central place where they could concentrate on and have their CR/devs interact with the community. Instead of spreading themselves thin over multiple sites and giving more work than they needed to do.
|
For a while there were dev posts on wiki and guru. You would actively see them participating in conversations. We may not always get what we wanted but they were visible. We would get updates, news, etc. There is even a link on the first page of the wiki linking to the dev's wiki pages. Then they were told not to post there.
A quick search on guru found this:
Total posts on guru by either Regina, Stephanie, Martin, or John since 8/20...
1
John doesn't even have a guru user ID so it's no wonder he hasn't posted.
I'm guessing this nomination was due to all the publicity over the Guild Wars 2 rollout and the hype surrounding it. Non GW players see Anet and NCSoft doing this huge rollout and think, wow what a great CM team they must have. Little do they know that the current GW player base is clawing and scratching for even a bit of news or updates.
Kattar
Quote:
|
Originally Posted by Benderama
Anet's custoemr support may not be the best (notice how much better it is than the NCsoft support?)
|
Karate Jesus
Quote:
|
Originally Posted by StormDragonZ
Therefore, if I had to pick one, I'd pick... EVE.
|
Although, to be fair, Regina did just post for the first time in like 2-3 months on the forum. But then again, it was a lie.....so.....*takes grain of salt*
Black Metal
either this is opposite day and those other devs are just as bad as Anet CR, or there's some sort of payoff
Zodiac Meteor
Quote:
|
Originally Posted by afya
i understand this list. GW isn't the best. The reason of this is because there are many worse ones out there.
|
Lord Dagon
Quote:
|
Originally Posted by Zodiac Meteor
Yes people, Guild Wars does have pretty good community managers. I know this for a fact.
|
Zodiac Meteor
Quote:
|
Originally Posted by Tobi Madera
they may be quality but they dont talk to us. Thats like saying "i have the world's best made violin, but i dont know how to play it." The one who is dumb and talking is worse then the one who is smart and never speaks.
|
My Runescape account was hacked by a friend that knew to much about my account. He didn't need a pass, he contacted support and told them 'I forgot my pass' then information that we just chit-chatted about. No, I didn't tell him anything vital for him to get back my account. All he needed to take everything was some info on items and stats I had on my account.
Dumb and talking is way worse than smart and silent.
Errant Venture
Quote:
|
Originally Posted by Zodiac Meteor
Fixed.
My Runescape account was hacked by a friend that knew to much about my account. He didn't need a pass, he contacted support and told them 'I forgot my pass' then information that we just chit-chatted about. No, I didn't tell him anything vital for him to get back my account. All he needed to take everything was some info on items and stats I had on my account. Dumb and talking is way worse than smart and silent. |
Lord Dagon
Quote:
|
Originally Posted by Errant Venture
Shitty browser game and you expected good CS? O.o
|
But yea a guy who is smart and keeps his mouth shut is deffiantly as useless as the fool who won't shut up.
BlackSephir
If it's about who avoids community's questions the most and when they talk, they say nothing important and specific then I'm sure ANet will roflstomp the rest.
Quote:
| Hey AN, how about 7 heroes. |
Quote:
| NO! |
Quote:
| But why? |
Quote:
| BECAUSE NO! |
HawkofStorms
This isn't really a commendation towards A.net
As much as it is a condemnation of everybody else.
A.net's not doing really well. But truth be told, the fact that it even made the list shows just how much worse the community is in every other MMO. For example, Games Workshop, the owner of the Warhammer franchise, sued Warhammer Alliance, the biggest Warhammer Online fan forum, to make them change there name. At least A.net isn't going after its own fans.
As much as it is a condemnation of everybody else.
A.net's not doing really well. But truth be told, the fact that it even made the list shows just how much worse the community is in every other MMO. For example, Games Workshop, the owner of the Warhammer franchise, sued Warhammer Alliance, the biggest Warhammer Online fan forum, to make them change there name. At least A.net isn't going after its own fans.
AngelWJedi
Quote:
|
Originally Posted by Benderama
you mean those threads where people who had botted at some point were sending Anet tickets then complaining when they were still banned?
Anet's custoemr support may not be the best (notice how much better it is than the NCsoft support?) but the relations between the devs and teh community and the additional free content releases into a game which lots of players call deadkinda makes up for that no? why ban over 3,700 bot accountsif you're planning to let the game die anyway? Yeah Anet may not be the best company for working with the community, but they're still a lot better than some others. Oh wait, farmville was in the list for top 5 live online games. still I can tell what kind of people are posting on here |
Karate Jesus
Quote:
|
Originally Posted by AngelWJedi
no im taking about the time the 4th stuff came out and when we had that issue with credit cards on the online site. i know a lot of people were banned falsely over that one credit card thing.
|
ruk1a
Quote:
|
Originally Posted by RedDog91
This makes me think that we're lucky we aren't playing other games if this is the list of best community support for games.
Just imagine how the bad other games have it if this is the best. |
dunno what to say, website is pretty random i doubt the list means anything.