Unjustly Banned

Recently my account was banned for alledgedly using a third party program. Here are the responses that I have gotten:

Subject
Account Banned

Discussion Thread
Response (GM Lemoncobra) 11/10/2010 06:24 PM
Hello,

Your Guild Wars account has been closed for using an illegal third-party program. We want you to know that we use great care when analyzing accounts prior to termination. We are both diligent and conservative in determining which accounts are using these programs, and we only take action after we are able to prove beyond a reasonable doubt that such use has occurred.

For additional information on the User Agreement and Rules of Conduct, please visit the below links:

http://www.guildwars.com/support/leg...sofconduct.php
http://www.guildwars.com/support/leg...-agreement.php

Regards,
GM Lemoncobra
The Guild Wars Support Team
Response (GM Patrick) 11/10/2010 06:19 AM
Hi,

I went ahead and added all of the additional information that you've provided to this support ticket and closed your other tickets about this issue. The Guild Wars Support Team will respond to this ticket to provide assistance as soon as possible.

If you need to update your ticket , please do so using the link at the top of this e-mail. This will ensure that your ticket receives the timeliest response.

Thanks,
GM Patrick
The Guild Wars Support Team
Customer (Entered by GM Patrick) 11/10/2010 06:19 AM
Hello,

I tried to log into my account this morning, and I received a message stating that my account had been banned. The code was 045, and it stated that I had been banned due to using bots or third party programs. This is a mistake. I have played Guild Wars for 3 years every day since purchasing it averaging 8 hours per day. I do not use bots or third party programs because they take away from the essence of the game. I am not sure what has happened, but I know that a mistake has been made.

Can someone please contact me and let me know what has happened and when my account can be re-activated?

My in game name is *Name Removed*.

Thank you
Customer 11/10/2010 06:13 AM
My in-game name is *Name Removed*. I am really confused as to what is going on. Please help. Thank you.
Response (GM Merrick) 11/10/2010 06:06 AM
Hello,

Thank you for contacting the Guild Wars Support Team.

I am escalating your ticket to our Guild Wars senior staff members to assist you further. Once they have reviewed your question, one of them will contact you as soon as possible.

Regards,
GM Merrick
The Guild Wars Support Team
Customer 11/10/2010 05:58 AM
Hello,

I tried to log into my account this morning and received a message that I had been banned for using a bot or third party program. This is a mistake. I have played Guild Wars every day for the last three years averaging 8 hours per day. I would like to have an explanation as to what has happened here. I do not use bots or third party programs to enhance my playing; that seems to take away from the essence of the game.

Please contact me and let me know what I hve done.

First off, get your real name and account name out of the post. It's possible with those two bits on info as well as a character name that a hacker could contact Anet pretending to be you and request account details (telling them they've forgotten them).

Secondly, why are you posting this? We are not Anet, we do not belong to any support team. We can't help you. If Anet/NCSoft refuse to help, perhaps try contacting Gaile. I hear that sometimes helps if support don't.