Got my account back!

Guys, thank you for all those who have provided helpful info during the past week. I lost my account due to a false ban for supposed involvement in RMT, and now after a week's pursuit at Support, Gaile, and two Anet staff I found here, it is finally back.

What I don't get is, they don't even give you a fair explaination about what have gone wrong.

To be honest, this is scary. I wrote an email to support and Gaile Grey hoping they could shed some more insight. You know, being wronged like that, and the dreadful waiting. It is really scary knowing that you can just get banned like that for no apparent reason. I am hoping to learn more about it.

Anyways, my advice based on the information I gathered during the week when I was banned, as a warning to others.

1. When you want to transfer large amount of valuable items or gold to your other accounts or friends. Be very careful. This could get you banned by mistake. There is really nothing you can do about to control the odds, just know that this sometimes trigger a false alarm as the action may appear as involvement in RMT.

2. Do not bot, do not get involved in RMT. DO NOT EVER. They may not catch you now, but most certainly, they will catch you at some point. I've read some really heartaching pleads from players who committed small offenses at using a bot, but Anet takes botting SERIOUSLY, and there is no forgiveness no matter how long you have played or how dedicated of a fan you were. So if you have tried it at one time or another, just never do it again and hope that they don't find out. Remember that!

3. Getting support takes time. In my case, it is almost a ten day since I got banned then reinstated. So be patient. If you didn't do anything wrong and got banned, most likely you will get your account back, provided you did NOT do wrong. I have read that repeated smaller offenses, like the abuse of other players and scamming get people staying banned, even though they successfully proved they were falsely banned for something else.

So do NO wrong, and be nice to others. or they can really mess with ya. :P

Hello, gz on getting ur account back, 3 months ago i got banned aswell for no reason but got my account back in like 3 days, im rlly happy for you.
Have fun and Enjoy GW

I often trade kinda valuable items, like a stack of picks or 100 zkeys, with my fiancee, sometimes just via MultiLaunch to get her surprised, and i have wondered several times what to do if i got banned for false positive in that case. Thanks for some insight.

my mate got his back after 18 months of arguing....when he got it back it was missing items (one being a polar bear) and 3 titles 0.o...we can only assume it was rolled back 2 years

well, in your case, all I can say is, make sure you have proof so you can readily prove that you are trading with someone you know (fairly well) and be careful.

As long as the support can take a look into the in-game chat, no problem should arise

I got banned during the bot banning, never used a bot or thrid party programs besides textmod EVER. contacted support several time they wont help it all, its being ridiculous really.

Gratz on getting your account back dude.

I'd say be happy you got it back, and don't QQ about false bans. They just ban ppl that act suspicious and ppl that didn't do anything wrong will get those accounts back. So don't QQ if you got what you wanted after all imho.

I trade a lot of valuable stuff between accounts often.

Reason you won't get banned doing this? IP. Can't be mistaken for RMT.

Congratz, sounds like a very scary experience. Glad it worked out for you.

Yeah, like I said, it sometimes make a false alarm from what I gathered. I didn't read anything about getting banned for trading between accounts of same user, but I did read that someone was banned right after handing large amount of ectos to a guildmate or relative.

So it happens.

their is a reason to QQ about false bans. the op is one example and im another. i to was accused of this but it was proven a anet eployee made a mistake got my account back. we have to wonder how many more people have or will get falsely banned before they admit they have a issue with that way of checking for bots. and grtz on getting your account back. i hope you still have everything.

everything is intact, and thanks

Thanks also to Shadowspawn X and micut12

In my case, I can safely say that I am mistaken for the reason that I trade a lot, because that is like one of the chief things I do in game. Well, we all get our kicks out of different things :P

Anyways, besides trading, I was also scammed by a player with the 100Gold/100Platinum trick for 14 ectos. I am guessing that might have been what triggered the alert.

The speed of the customer service is horrible. The first actual human assistance who replied to me (after about two days) just simply said: "Your account is terminated because you have been caught engaging in RMT or gather items to be sold at a future time." Therefore, sorry, you are banned and thanks for playing. Then it is just endless waiting.

Look at how helpful it is.

If you're moving large amounts of valuable items, do it through a drop trade instead of the trade system. Anet does not and cannot monitor the transfer of valuable items through drops the way they do in the trade system.

Recently, my friend's 6 account got banned, Anet thought they are hacked. He only managed to get 4 back.

But big grats to you anyway

You don't know that.

For acronym noobs like me...what is RMT? I'm guessing..."Real Money Transaction"? such as buying GW gold for real world cash?

Congratulations on getting the account back.I guess it would help to have a friendly conversation when you are trading between friends and such, since anet can read the logs you might avoid getting wrongly banned.

Close, Real money trade

Yes, Real Money Trading, exactly that (buying gold/ectos for money).

Ofc you can't prove it. But all the evidence suggests that that's the case. zzzzz