NCSoft stole my account

I can't speak for Borat's accusations about NCSoft Support's insidious agenda, but I can confirm that most of their support team is frequently clueless as what actually goes on ingame. During the earlier part of the year, when both botting and champ syncing were rampant, Support repeatedly cited a lack of evidence in reported cases, despite sufficient evidence for most people to recognize that something sketchy was going on - videos/screenshots of multiple interrupts happening at the exact same point in the cast, dozens of screenshots of top 100 guilds entering ladder with two afk human players, etc. Apparently, it took quite a bit of prodding from the Live Team for them to figure out what criteria to look for regarding violations.

Even then, Support is still pretty lacking in their ability or willingness to handle situations. Just look at how many bots are in JQ.

This is also one of the reasons match manipulation was so popular in Hero Battles. It didn't really matter how much evidence you provided, they'd always state it wasn't enough to be 100% certain match manipulation was occurring. They couldn't answer when I asked them to explain what evidence they actually needed in order to take action. That said if you bugged them long enough, Gaile would eventually step in and communicate the issues to the Live Team. Like I told Gaile though, few people would actually have the patience dealing with NCSoft support for that long.

I do believe it's more of the former. It's not that they don't respond or are unwilling to help you, it's just that they don't seem to know how the game works.

Did you get error code 045?

I did, and my account was disabled for violating terms of agreement. Anet probably thinks I sold gold. But in reality I'm just a generous person and have way too many keys from PvP.

I have trouble accepting this. If my account was taken away, I would never re-buy GW1 just to do the HoM a second time. I would just choose a different video game and not play GW2.

Probably the best way to get people not to buy GW2 is to take their work away and make their company look bad. In fact, banning people on purpose now is probably the best way to make sure GW2 fails financially.

I never said they started the day with a speech from the CEO saying they should ban everyone they support.

I said that they get encouraged from higher up to use the ban solution more often than not, because no matter how you put it, a ban is the most beneficial solution for NCSoft.

I also didn't say they'll ban anyone for anything, I said that if the situation occurs where they "could" (which according to EULA is any situation imaginable) ban someone, they're asked from higher up to effectivly ban rather than see if there's other solutions available.

As I've said before, NCSoft isn't Anet. Anet is amazing company, and even all the slacking aside on their promised updates, I like/love. NCSoft on the other hand is the prime example of coorporatism.
NCSoft has no direct relationship to the community aside from how much money we spend.

Anet is a company filled with developpers, design team members, ... that does their work for profit as much as personal development. I have no doubt that every Anet employee cares about their work (Guild Wars) and actually want peope to enjoy their game.

NCSoft is a company filled with "workers". They have no goal, aside from recieving their paycheck at the end of the month. Guild Wars means nothing to them, their job (more precicely the money) does. I'm not saying there isn't NCSoft employees who care about the community, but the large line drawn across the company is to make as much profit as possible.

How is it hard to believe that using the ban method as much as possible, which results in the highest amount of profit, wouldn't be something on their agenda? People continuely confuse NCSoft with Anet...

The people that will effectively leave after a perm ban is nothing compared to the people who will rebuy GW, or still buy GW2. With a whole GW set (expansion etc) costing no more than 40 bucks, it simply is too cheap not to retry and fill up your HoM.

NCSoft knows this, and it gets encouraged from higher up to abuse this sad truth.

Dunno if it's related to the OP, but apparently a ton of CoH and Aion accounts were hacked recently and have been blocked today. That includes NCSoft master accounts so you may suffer collateral damage if you have both games in your ncsoft master account profile. Ah NCSoft...

I've had the same issue with my account. What really pisses me off about it all isn't the fact that I don't have my account anymore but the fact that they have not told me that they won't give me the account back. I've given them everything that I have, and they just repeat their questions, despite the fact that I've said every single time that my campaign boxes are in a dump somewhere, how are the other keys and information not enough for this company?

My guildmate had his account blocked last week, he doesnt know for what reasons, they say he used bots but he didnt. I thought ok, I dont know him so well, so he might be lying. However, my ncsoft account got blocked this morning, too, I'm still waiting for a response what is going on. I spent like 200 euros on extras (plus bought all the games, of course) and thousands of hours. Dont know hat is happening, but seeing the reactions here probably I shouldnt expect too much from Arenanet... I will post their reply

(First off all, sorry about my bad english - still learning)
I want just say a thing : Anet or Ncsoft or i dunno who, start a war against gold seller and bot, and in this last year it becomed BIG..
Now,every report they take [ In My Opinion ],even fakes one, is font of persecution AND this is not a good thing.
For Example, ppl accuse me for botting every day if i play monk in RA..or because im too good or because they are too noob, i really dunno, but the fact stay : they accuse me....NOW, i never got problems of any kind and i hope i will never got, but if one day my account will be blocked maybe this is the reason...
The funny thing is that there are ppl that have no life in game and in real life too,they stay in cities just to cover COPS job and report every thing is going bad [ ppl that write WTS in Genral chat, ppl that sell things too high or low etc... ], and this sometimes can run normal ppl...
Now i have just a question..They dont have GMs that controll the situation? Why give the power to 12 y.o ppl to report random ppl?Reports in RA are increadsed too,ppl report just because you have a skill that they dont like lol.

So what, you're saying remove the report function?

I'm not exactly sure how the GW report system works, but I would imagine that it goes something like this:

Report is sent to staff > staff check it out to see if it's true > action is or isn't taken.

I have a feeling if you went around reporting people for something like having skills you don't like, you'd soon find yourself being punished for abusing the report function. I know from experience there's nothing as irritating as people clogging up a report system with things that aren't actually breaking the rules and are obvious attempts to get someone banned for personal reasons.

I HIGHLY disbelieve that some people sit in Kamadan all day just to report people. Seriously.

You asking about GMs... what did you have in mind? A team of people HIRED to sit in Kamadan all day? If people can't report, how would these GMs know what's going on? Psychic powers? Looking for the Bat-Signal?

Like I said, I don't know too much about how the report system works, but I do know from experience (used to be game staff on a pserver for a different MMO) that situations can be very hard to judge from just a chat log which is why I used to personally sit in hide for a few minutes and observe before taking action, unless I was seeing evidence from in game warning systems that something was majorly wrong like the damage report system telling me that someone was doing over 10k the damage that's calculated for them.

One thing I DO know is that whether you have a banning system that's fully automated, fully human, or involves both elements, you DO get errors happen. That's because mistakes happen. Sometimes accounts are banned while they are investigated for suspicious behaviour. I think I said before that if you're banned for being suspected of buying gold/items when all you've done is give a load of stuff away to friends/family, it would be prudent to prove to support that these are people you know. I can't really see gold sellers bothering to appeal an account ban when they can easily create another account, however single users who use hacks will try, just to see if they can.

Without knowing exactly how the reports system is handled, it's hard to judge it or to provide any suggestions for improvement.

But it's plain retarded to assume that everyone who is reported gets banned ¬_¬

GMs are not ppl that stay all day in a place to see if something is wrong.GMs in other games,enter in game,check various place and see what is going on,not necessary all day in a place (AND YES i think there are ppl that dont have nothing to do except caught the occasion to report ppl).
I dont know too how report system work,but i think that all report are checked by support and maybe they can do mistakes in judging them...this result in problems.I played a lot of MMORPG and GW is the only one that dont have a great support,i have just a good one,the main reason for all the problem...i dunno if this guy is right or wrong,i even dont trust him,but there are ppl that had problem with it.
Really,they need change or improve the system and really remove the automatic-report system in PvP,because it is abused by childreens and it always cost you the funny (im speaking about the auto-ban system in pvp,that exclude you for some minutes to play).
I repeat..i dont know this guys situation,but it can be a random report closed in mistake.

Wait. So you came into a topic, didn't even read it over (especially the first post), and just started posting randomness about the report function without even knowing what the topic was even about?

There could very well be people who have no life and just submit reports for stupid stuff, but no one will be ruined for selling something too high or too low; that's just silly.

Also, the original post was, what, 2 weeks ago? Any new news concerning the outcome, or was it just a farce?

No no i've read all,i just wasnt trying to say that i dont know to trust or not.
And Btw it was a good idea change report function...but i suppose it is too late to do it,gw2 coming out and i dont thing gw1 go on for another 5 years...so nothing,just said my opinion.

No, i wasnt saying that..selling high or low never ruined no one lol, i just say ppl that report because maybe they saw players selling items to high, and they think its a scamm,are bad.

Exactly, you THINK people sit there reporting all day, not KNOW that they do. With regards to GMs, they can't be everywhere at once, even in a NON-instanced game. They respond to reports because of this.


Thanks Sherlock, I think you would have got that from my post as well. I never claimed that the system is flawless. Of course people make mistakes. Mistakes that can be reversed.


LolMaplestory/Mabinogi/anythingbyNexon

Suggest how. That means more than just OMG CHANGE IT CUZ SUM PPLZ R GETTIN UNFAIRLY B&. As I said, sometimes it happens. If you did nothing wrong, protest your innocence and explain why the ban was wrongful. I'm sure if it wasn't, evidence will be provided as to why you were banned. I'm also 99% sure that there's no evidence of someone being banned for "selling something too high". Scamming is another matter altogether.


Ageist much? Also, abused how? REPORTING SOMEONE DOES NOT MEAN THEY WILL BE BANNED, ESPECIALLY IF THEY HAVE DONE NOTHING WRONG.




As for the OP, I doubt that we'll hear anything more. It was either a load of crap or he got his account back meaning he has no reason to come check on this thread.

I report things.

Just today I reported a RMT seller. I went to the web interface (Because it is SO much more satisfying getting a direct response that says they were banned.)

I submitted a screenshot. The 3 tiered response occurred.

1. Auto response:

Our support department will handle your request as soon as possible.

The Answers below were automatically selected and shown to you by RightNow SmartAssistant when you submitted your question. This is simply a log for your records of what you were presented with.

2. I saw and read your support request:

Thank you for reporting a potential rules violation.

We will use the information you have provided to investigate whether a violation of the rules has occurred. Please let us know if you have any additional problems or questions.

3. Action:

I reviewed the game logs of this incident and confirmed a violation. The player's account has been suspended pending further investigation.

Thank you for submitting your report and helping keep Guild Wars a fun and safe place to play.

------------

Nothing is "Automatic". They research reports...

Some of us don't like giving out our personal or private information to whoever asks for it. There is a huge advantage to being anonymous vs letting an organisation know who you are.

Agreed.
Call it GenX paranoia if you will, but when I register things online I tend to register as John Doe, address: 1313 Mockingbird Lane, (insert random town, state and zip), telephone: (insert random area code)555-1212. I have no need for more junk mail or possible telemarketing calls from people who can claim I signed up with them.

yeah I have done that as well....no need for anyone to know who you are on the internet (or in games etc) these days--you can never be too sure who is watching and recording the information (I get enough junk mail, spam email, as well as phone calls--dont need any extras)....(not to mention I dont want my 2ndary account linked to my primary incase anything happens....)

tinfoil hats ho!!!!

Something weird going on with ncsoft.

Just ran into error 045 blocked message today. Cannot get into either GW or NCsoft member section. My main ncsoft account probably got hacked into.

Sent ticket but I want to remind people to have more secure passwords. This is my fault for having the left my ncsoft account the same as what I used for guru a few months back when there was leak.

Whereas one bad report isn't enough to call the initre support bad, one good report doesn't make it good across the whole line.

Noone will ever claim every case ever reviewed by NCSoft turned out a jokester, however NCSoft is pretty renowned for having terrible, clueless employees supporting GW players.

There's enough people (lemming for example) that can provide tons and tons of screens where the NCSoft support has failed beyond all resonable belief, and in some cases even lied.

I remember this one case, with pics and everything, during the botmania period. He reported this certain botter more than 3 times, and after the third time they finally replied with the "we banned this user" message. After a day orso, he found out that that very same botter was still online AND playing AND botting freely in PvP.

Same thing happend to me last week (first time in 5 years), took me one day to resolve, I have sent in all info they requested. What pisses me off is that I wasnt really given an explanation what happened... I keep hearing this happens more and more frequent.