support(at)ncsoft.com & support(at)guildwars.com

Nereyda Shoaal

Nereyda Shoaal

Frost Gate Guardian

Join Date: Jul 2006

Deldrimor Warcamp

Mo/W

14 Jan 2011 at 19:10 - 1
Does anyone know if these two accounts are looked at by the same bunch of people?

arch psyker

arch psyker

Frost Gate Guardian

Join Date: Jun 2006

Cantha

Pantheon Of Shadows [dei]

Rt/

14 Jan 2011 at 19:14 - 2
I'm pretty sure they are. I called NC Soft with my support ticket numbers provided by ArenaNet and they saw all the information I sent to them regarding any issues I was having.

Darcy

Darcy

Never Too Old

Join Date: Jul 2006

Rhode Island where there are no GW contests

Order of First

W/R

14 Jan 2011 at 22:05 - 3
We don't know if they are the same people although both have access to the same system. The main difference is @ncsoft would cover all of NCSoft's games and @guildwars would just cover Guild Wars. We've been told to send emails to @guildwars for GW related problems, putting the problem in the subject line (LOGIN PROBLEM, NEED CHARACTER NAME, ACCOUNT STOLEN, etc.) and including any Support ticket numbers in the body of the message.

sykoone

Jungle Guide

Join Date: Dec 2005

Mystical Chaos

E/

15 Jan 2011 at 02:42 - 4
From my experience, no they're not. I dealt with NCSoft after a hack to restore access, but when I asked if my account had been marked while it was hacked, I was told I needed to contact GW support for that information. While the information is shared between the two, NCSoft deals with account and billing issues, while GW support deals with in-game issues.