NCSoft Trouble

Kyrian Makhail

Pre-Searing Cadet

Join Date: Mar 2009

Followers Of The Almighty

W/

03 Feb 2011 at 06:02 - 1
Hi i have had recent account issues and ncsoft is a terror to work with so i thought i would seek some help here.
I recently forgot my ncsoft pasword and was wondering how long they lock you out of trying to retrieve it if you mess up and get locked out.

Bigfoot 90

Bigfoot 90

Ascalonian Squire

Join Date: Dec 2006

North East England

I Herd You Liek Mud Kipz

Me/

03 Feb 2011 at 08:08 - 2
I forgot my password after not playing for a while so it locked me out.

I sent them an e-mail so then they sent one back saying provide proof etc, so therefore i did and i got my account back within 2-3 days.

Very good support.

Jostedalsosten

Pre-Searing Cadet

Join Date: Jul 2010

The Imperial Guards of Ascalon [TIGA]

D/Mo

16 Feb 2011 at 16:30 - 3
They asked me for the CD-key for the game. As long as you still have that you will never be in trouble regarding losing your password.