Recently rebuilt my computer with a SSD as the boot/Windows/C: drive. since These Solid State Disks are expensive as H#77, I set it up so that windows put the users directories on another disk, "B:" (you can automate this with an "unattended" install file when you repack an install DVD)
Now, I'm running windows 7, and I am running as an administrator.
Guild Wars cannot find my templates folder.
When I save a template, one of two things happens, seemingly at random:
1) '"The attempt to save the Skills Template named "\test" failed because the file could not be created/written to'"
2) a new directory in my guild wars install directory is created with a random 3-letter asian character name, containing "Guild Wars\Templates\Skills\test.txt"
Whichever occurs, it still cannot find anything when I attempt to load a template.
I have attempted manually creating both "b:\Users\(account name)\documents\Guild Wars\Templates\Skills" and "c:\Users\Miles\documents\Guild Wars\Templates\Skills" with no change.
Any Ideas on what to try next?
Templates Stumper
Ebeneezersquid
Snograt
Check the permissions on the folder it's trying to write to.
Ebeneezersquid
Checked, and should be good.
Just in case, I gave "everyone" Full control.
Still no joy. created a folder in my install named "˝Ч" to put my test template in, and still couldn't see anything anywhere.
Just in case, I gave "everyone" Full control.
Still no joy. created a folder in my install named "˝Ч" to put my test template in, and still couldn't see anything anywhere.
davehall
Quote:
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Originally Posted by Ebeneezersquid
Recently rebuilt my computer with a SSD as the boot/Windows/C: drive. since These Solid State Disks are expensive as H#77, I set it up so that windows put the users directories on another disk, "B:" (you can automate this with an "unattended" install file when you repack an install DVD)
Now, I'm running windows 7, and I am running as an administrator. Guild Wars cannot find my templates folder. When I save a template, one of two things happens, seemingly at random: 1) '"The attempt to save the Skills Template named "\test" failed because the file could not be created/written to'" 2) a new directory in my guild wars install directory is created with a random 3-letter asian character name, containing "Guild Wars\Templates\Skills\test.txt" Whichever occurs, it still cannot find anything when I attempt to load a template. I have attempted manually creating both "b:\Users\(account name)\documents\Guild Wars\Templates\Skills" and "c:\Users\Miles\documents\Guild Wars\Templates\Skills" with no change. Any Ideas on what to try next? |
I am also running Windows 7 and have also moved my user profiles to another drive partition (Drive D) -- had similar problems installing other games and/or saving games until I assign full permission rights to the files/folders under my profile directory (at the new location on D).
Also, I haven't fully researched this, but it seems under Windows 7 GW seems to have problems loading/saving templates under sub-folders that have the same name. eg:
"D:\Users\User Files\My Documents\Guild Wars\Templates\Skills\Hero Builds\Ritualist\Farmer"So from inside GW if you save any template to
"D:\Users\User Files\My Documents\Guild Wars\Templates\Skills\My Rit Char\Farmer"
"\Hero Builds\Ritualist\Farmer" it will show up in the list under "\My Rit Char\Farmer".
But like I stated, I never researched this "problem" beyond discovering it. Don't know if it is the results of me redirecting the user profiles to D drive. And don't know if it has been fixed either). Once I realized what was happening. I simply renamed the duplicate folders (e.g. adding a 00 or 01 at the end of the name.)
Chthon
I used something along this line to move my Users folder off the SSD:
link. Works fine. No problems with GW templates.
(Though I'm not sure how you can manage this without a reinstall at this point.)
link. Works fine. No problems with GW templates.
(Though I'm not sure how you can manage this without a reinstall at this point.)
davehall
Quote:
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Originally Posted by Ebeneezersquid
Checked, and should be good.
Just in case, I gave "everyone" Full control. Still no joy. created a folder in my install named "˝Ч" to put my test template in, and still couldn't see anything anywhere. |
When you click either "Load from Template" or "Save to Template" GW should show the directory path to the "\Templates\Skills\" folder. Make sure the Template\Skills folders exist on that path and that your Login ID has the correct file access permissions.
But I agree with Chthon that reinstalling GW may be your best option. (Back up your templates/screen shots folders and GW.DAT file, uninstall GW, remove old GW install directory, create a new Install GW directory, move your GW.DAT into this new install directory, download then run the GW Client installer from that directory. From inside GW find out where the Template/Skills directories were created--restore your old templates to that location.)
Chthon
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Originally Posted by davehall
But I agree with Chthon that reinstalling GW may be your best option.
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Ebeneezersquid
Quote:
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Originally Posted by Chthon
To do it my way would require re-installing windows...
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Being a sysad working with winXP & win2k machines (still!!!) I have become far to blase about regedit. but this is the first time I've run into issues on this install. . .
I will try a GW reinstall though. . .
[EDIT] I hate how long a new "-image" takes. grrrr.
davehall
Quote:
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Originally Posted by Ebeneezersquid
I actually did it the brute force method, regedit-ing all instances of "users" dirs to point to the "b:\users".
Being a sysad working with winXP & win2k machines (still!!!) I have become far to blase about regedit. but this is the first time I've run into issues on this install. . . I will try a GW reinstall though. . . |
Ebeneezersquid
Still no joy on the reinstall
And, The game installed with two subdirectories in the install folder:
"G:\Guild Wars\〈眙Ъ\Guild Wars", which is empty, and
"G:\Guild Wars\〈眙Э\Guild Wars", which is empty, all true install files being in "G:\Guild Wars\"
perhaps trying to build the \users\ directory structure, can't, and dropping it into the install dir with trash parent directories?
I'm not gonna be happy if I have to reinstall the whole os cause of this...
'course, I won't do that till I've beaten DA2, of course so it'll be awhile.
And, The game installed with two subdirectories in the install folder:
"G:\Guild Wars\〈眙Ъ\Guild Wars", which is empty, and
"G:\Guild Wars\〈眙Э\Guild Wars", which is empty, all true install files being in "G:\Guild Wars\"
perhaps trying to build the \users\ directory structure, can't, and dropping it into the install dir with trash parent directories?
I'm not gonna be happy if I have to reinstall the whole os cause of this...
'course, I won't do that till I've beaten DA2, of course so it'll be awhile.
Snograt
No help at all, but ...what the hell is going on there? o_O
Maybe you could try raising a support ticket with NCSoft, unless somebody here has seen anything like what you're describing.
Maybe you could try raising a support ticket with NCSoft, unless somebody here has seen anything like what you're describing.
Quaker
Quote:
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Originally Posted by Ebeneezersquid
I have attempted manually creating both "b:\Users\(account name)\documents\Guild Wars\Templates\Skills" and "c:\Users\Miles\documents\Guild Wars\Templates\Skills" with no change.
Any Ideas on what to try next? |
But at any rate I think your main problem is the use of B: as your drive letter. B:, like A:, is reserved for a floppy drive - way back in the before-time many PCs had two floppies. If you can, get into Drive Management and change the drive letter to something higher than C:.
Snograt
Well spotted, Quaker.
Whether that is the problem or not, why B:\ ?
Whether that is the problem or not, why B:\ ?
Ebeneezersquid
To B:\ or not to B:\?
Because it is rarely used and thus less likely to be hit by an intruder,
And I didn't want it on D:\ which is usually reserved for an optical drive,
and it has been about 20 years since anyone had 2 floppy drives. . .
(It's bad enough that with my flash card reader in my drives go up to K:\)
Looks like I'm gonna be reloading Vindows. Again. Grr.
Because it is rarely used and thus less likely to be hit by an intruder,
And I didn't want it on D:\ which is usually reserved for an optical drive,
and it has been about 20 years since anyone had 2 floppy drives. . .
(It's bad enough that with my flash card reader in my drives go up to K:\)
Looks like I'm gonna be reloading Vindows. Again. Grr.
Ebeneezersquid
After an hour and a half of changing every occurrence of B:\ to E:\ in the registry, to match the newly renamed drive, I can report that:
No change has occurred.
I save to: "G:\Guild Wars\鶨\Guild Wars\Templates\Skills"
and cannot reach any templates anywhere from in-game.
And have heard nothing from NCsoft support.
*sigh* DA2 unlocks in a few hours, at least. so I should quite worrying.
No change has occurred.
I save to: "G:\Guild Wars\鶨\Guild Wars\Templates\Skills"
and cannot reach any templates anywhere from in-game.
And have heard nothing from NCsoft support.
*sigh* DA2 unlocks in a few hours, at least. so I should quite worrying.
Bullfrog
I think it could be because you are using non-standard characters in the path (ie. 〈眙Ъ or "˝Ч or 鶨 depending on the post ). I know that I've had trouble naming templates that use non-standard characters in the template name, so the trouble may extend back to the path name as well.
Ebeneezersquid
"I" am not using non-standard characters in the path.
When I try and save a template, the game creates a path with the non-standard characters as a subdirectory of the main install directory, instead of putting it in the "Users" directory as it should.
I don't know where these non-standard characters are coming from, or what they stand for, or why the game can't seem to go to c:\users, b:\users, or e:\users.
When I try and save a template, the game creates a path with the non-standard characters as a subdirectory of the main install directory, instead of putting it in the "Users" directory as it should.
I don't know where these non-standard characters are coming from, or what they stand for, or why the game can't seem to go to c:\users, b:\users, or e:\users.
Snograt
Just for giggles, run the game in XP mode and then save a template. Betcha it saves in the install directory then - doesn't solve the bizarre non-standard character thing, though.
Think it's anything to do with your custom W7 install disks?
Think it's anything to do with your custom W7 install disks?
Quaker
Quote:
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Originally Posted by Ebeneezersquid
To B:\ or not to B:\?
Because it is rarely used and thus less likely to be hit by an intruder, And I didn't want it on D:\ which is usually reserved for an optical drive, and it has been about 20 years since anyone had 2 floppy drives. . . |
I don't think you need to re-install windows, but you may want to uninstall Guild Wars and use something like CCleaner to remove all traces of GW from the registry before installing GW again. Also, this is the second time I've heard of people having trouble trying to redirect Windows User folders and run GW - it would be good to hear from anyone who has successfully done it - especially as I'm bound to get an SSD at some point and may want to do that myself.
Ebeneezersquid
Changed gw.dat to gw.bak
uninstalled Guild Wars
Deleted everything in the G:\Guild Wars directory except for Gw.dat (this includes the 5 sub-directories
鶨
˱Ч
ĉЧ
ĄЧ
〈盵Ъ
Ran CCleaner. fixed all registry issues.
Ran GWSetup.exe
- installed to G:\Guild Wars
WITHOUT HAVING RUN GUILD WARS OR DONE ANYTHING ELSE, my G:\Guild Wars directory now contains:
a subdirectory named 〈眣Э
Guild Wars.lnk
gw.bak
gw.dat
gw.exe
gw.tmp
THEN Guild wars auto-launched at 1024x768 resolution.
logged in, waited while GW loaded the data for embark reach. (450MB @ 400KB/sec)
Saved my character's skills as "test"
"the templete test has been saved.
attempted to load a template: empty directory.
closed Guild Wars
G:\Guild Wars has gained an extra subdirectory; ΟP
Within this directory is the test.txt file that should be in one of two locations:
"E:\Users\(username)\Documents\Guild Wars\Templates\Skills" if it reads the user directory from the registry
or
"C:\Users\(username)\Documents\Guild Wars\Templates\Skills" if it is hard-coded.
*sigh*
ran the GameAdvisor NCsoft support asked me to yesterday, and emailed them back the report as the support site was down yesterday. Haven't heard back yet.
gonna change gw.bak back to gw.dat now and due some of the Lieutenant's quests, as that is all I can really do without templates.
uninstalled Guild Wars
Deleted everything in the G:\Guild Wars directory except for Gw.dat (this includes the 5 sub-directories
鶨
˱Ч
ĉЧ
ĄЧ
〈盵Ъ
Ran CCleaner. fixed all registry issues.
Ran GWSetup.exe
- installed to G:\Guild Wars
WITHOUT HAVING RUN GUILD WARS OR DONE ANYTHING ELSE, my G:\Guild Wars directory now contains:
a subdirectory named 〈眣Э
Guild Wars.lnk
gw.bak
gw.dat
gw.exe
gw.tmp
THEN Guild wars auto-launched at 1024x768 resolution.
logged in, waited while GW loaded the data for embark reach. (450MB @ 400KB/sec)
Saved my character's skills as "test"
"the templete test has been saved.
attempted to load a template: empty directory.
closed Guild Wars
G:\Guild Wars has gained an extra subdirectory; ΟP
Within this directory is the test.txt file that should be in one of two locations:
"E:\Users\(username)\Documents\Guild Wars\Templates\Skills" if it reads the user directory from the registry
or
"C:\Users\(username)\Documents\Guild Wars\Templates\Skills" if it is hard-coded.
*sigh*
ran the GameAdvisor NCsoft support asked me to yesterday, and emailed them back the report as the support site was down yesterday. Haven't heard back yet.
gonna change gw.bak back to gw.dat now and due some of the Lieutenant's quests, as that is all I can really do without templates.
Chthon
Quote:
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Originally Posted by Bullfrog
I think it could be because you are using non-standard characters in the path (ie. 〈眙Ъ or "˝Ч or 鶨 depending on the post ). I know that I've had trouble naming templates that use non-standard characters in the template name, so the trouble may extend back to the path name as well.
|
The characters you're getting are definitely from the upper planes of unicode. Some of them appear to be Chinese characters, some Greek (or possibly Cyrillic - I don't speak either language), and some are mah-jong tiles. (No, I do not have the slightest f-ing clue why the designers of unicode thought mah-jong tiles were important enough to deserve to be characters.) And, I'd bet dollars to doughnuts that you could sit down with a unicode table, covert those nonsense names to hex bytes, then interpret those bytes using ASCII or ISO-8859-1 or somesuch and get a perfectly intelligible name out of it.
Now, why are your directory names getting processed using the wrong character encoding? I'll be damned if I know. But at least I'm pretty sure of the what if not the why.
Ebeneezersquid
Nope. Perfectly normal American copy of Windows. Doesn't even have any language packs installed.
The Mah-Jong Tiles, as you called them Chthon, appear differently in explorer then when pasted into the forum, usually as a floating point (ie a period halfway from both the top and bottom of the character space as well as side-to-side). the rest come over the same. I don't know which is the "correct" unicode interpretation.
As for good news, got a response from ncsoft:
"We are setting up a system with a similar configuration to test for the issue that you are having. Please be patient and we will send you an update as soon as possible."
Will update the thread with the solution as soon as they have one for me, so the next guy doesn't have to bang his head against this particular wall.
The Mah-Jong Tiles, as you called them Chthon, appear differently in explorer then when pasted into the forum, usually as a floating point (ie a period halfway from both the top and bottom of the character space as well as side-to-side). the rest come over the same. I don't know which is the "correct" unicode interpretation.
As for good news, got a response from ncsoft:
"We are setting up a system with a similar configuration to test for the issue that you are having. Please be patient and we will send you an update as soon as possible."
Will update the thread with the solution as soon as they have one for me, so the next guy doesn't have to bang his head against this particular wall.
Snograt
The "mah jong" tiles are character not displayable with your currently installed language packs.
Can't wait to see the resolution of this issue - I've never seen anything like it!
I'm still willing to bet that it's something to do with your custom install, though
Can't wait to see the resolution of this issue - I've never seen anything like it!
I'm still willing to bet that it's something to do with your custom install, though
Ebeneezersquid
Got a response from NCsoft:
My response:
Quote:
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Hello James, So far, we have been unable to reproduce this issue. Where did the GwSetup.exe that you are using come from? Please download the Guild Wars client by clicking on this link: http://www.guildwars.com/download . Then completely uninstall Guild Wars, delete the Guild Wars directories, and run GwSetup.exe to install the Guild Wars client. Is that where you had downloaded the installer from? Is there any change with a fresh download? Do you still get the < foledr with this download? Please let us know the results. Regards, Timothy NCsoft Technical Support |
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GW uninstalled 2128 CST CCleaner run; no registry issues appear to reference guild wars: all registry issues fixed, 2130 CST Spybot Search & Destroy run: System internals check finds only a broken shortcut for guild wars on my desktop. Fixed 2132. Spyware check begun 2132. "G:\Guild Wars" Directory and all subdirectories deleted. (16 subdirectories with non-latin-character names) "E:\Users\Miles\Documents\Guild Wars" deleted. "C:\Users\Miles\Documents\Guild Wars" deleted. Spybot search and destroy Spyware check completed 2139 CST. All issues fixed. Computer reboot begun 2140 CST Computer reboot complete 2141 CST GWSetup downloaded from "http://www.guildwars.com/download" GWSetup.exe activated 2143 CST Install location chosen of "G:\GW" Downloading begins 2144 CST Downloading completes 2149 CST: Guild wars auto-launches. Login at 2150 CST. Downloading of Great temple of Balthazar area files begin. "E:\Users\Miles\Documents" does not contain a Guild Wars Folder "C:\Users\Miles\Documents" does not contain a Guild Wars Folder "G:" drive contains both "G:\Guild Wars" (empty) and "G:\GW" (containing "Guild wars.lnk", "Gw.dat", Gw.exe", "Gw.tmp", and subdirectory "G:\GW\〈矪Э\Guild Wars" (empty). Great Temple of Balthazar (346MB) loaded 2205 CST. "Load from template" attempted: empty directory "Save to template" attempted: "The skills Template "\Test" has been saved." no change to both C and E user directories. "G:\GW\͕P\Guild Wars\Templates\Skills\test.txt" has been created. "Load from Template" attempted: empty directory. "Save to template" attempted: "The skills Template "\Test2" has been saved." "G:\GW\͕P\Guild Wars\Templates\Skills\test2.txt" has been created. Experiment: copy "G:\GW\͕P\Guild Wars\Templates\Skills\test.txt" to "G:\GW\〈矪Э\Guild Wars\Templates\Skills\test.txt" "Load from template" attempted: empty directory (experiment failed). Logged out of Guild Wars 2212 CST. I have downloaded the GwSetup.exe from the guild wars main site at each attempt. I know from previous experiments (see GuildWarsGuru) that manually creating the C or E user guild wars directories has no effect. Would a backup of my registry hive be of use in determining the cause of the issue? Thanks, James <redacted> |
Quaker
At this point I would start with "format c:" and go from there.
Btw, you have many drive letters on the go - what sort of drives and/or partitions are you using?
Btw, you have many drive letters on the go - what sort of drives and/or partitions are you using?
Ebeneezersquid
Problem Solved!
apparently, there was some bizarre problem with the user account. Creating a brand new Admin User and using that account solved the issue.
As for my Drive setup:
C: - a 32GB SSD hosting the OS
D: - a 1TB Mass Storage Drive (movies, downloads, etc)
E: - a 75GB "Apps" drive, holding word, spybot, etc
G: - 200GB drive full of games.
F: - optical Drive
H:, I:, J:, K:, M: - 52-in-one Flash card reader. I wish this grabbed a drive letter dynamically when something was inserted, but nope.
No fancy partitioning. when you have that many physical drives you don't need them.
I'm working on moving Mass Storage to a network share, at which point I will see if I can move Apps to the 200G, Games to the 1T, and pull the slow 75G.
apparently, there was some bizarre problem with the user account. Creating a brand new Admin User and using that account solved the issue.
As for my Drive setup:
C: - a 32GB SSD hosting the OS
D: - a 1TB Mass Storage Drive (movies, downloads, etc)
E: - a 75GB "Apps" drive, holding word, spybot, etc
G: - 200GB drive full of games.
F: - optical Drive
H:, I:, J:, K:, M: - 52-in-one Flash card reader. I wish this grabbed a drive letter dynamically when something was inserted, but nope.
No fancy partitioning. when you have that many physical drives you don't need them.
I'm working on moving Mass Storage to a network share, at which point I will see if I can move Apps to the 200G, Games to the 1T, and pull the slow 75G.
Snograt
How much do you use that card reader? Unless you have multiple format cards that you need to read frequently, I'd ditch the damn thing. The extra drive letters used to drive me mad until I got rid of it - and the only cards I use are SDs and Memorysticks - DS and PSP respectively, so never go near the PC anyway!
I have C, D, E, F and G too - 2 physical HDD, 1 logical and a DVD. There might be an H knocking about too - BD emulation mounted by some software or other. Haven't had an A or B since I was in short pants.
I have C, D, E, F and G too - 2 physical HDD, 1 logical and a DVD. There might be an H knocking about too - BD emulation mounted by some software or other. Haven't had an A or B since I was in short pants.
Quaker
It's good to see that the problem is solved.
I have a similar drive setup - minus the SSD. I have a 500Gig drive partitioned into C: (150Gig) for the OS etc., and D: for apps and data; two 500Gigs in a RAID1 for backup/storage as F:; a DVD drive as E: and a card reader as I:, J:, K:, L:.
I have a similar drive setup - minus the SSD. I have a 500Gig drive partitioned into C: (150Gig) for the OS etc., and D: for apps and data; two 500Gigs in a RAID1 for backup/storage as F:; a DVD drive as E: and a card reader as I:, J:, K:, L:.