My Code 227 error - Guild Wars Guru archive powered by Guild Wars Legacy

Pariah Hellfire

Frost Gate Guardian

Join Date: May 2006

N/Mo

12 Mar 2011 at 04:09 - 1

Hopefully someone may have advice on this little problem...

I logged in to GW last night and played for a couple hours..I was clearing the area around thunderhead keep..I was abruptly DC'd..when I tried to log back in I received a code 227 error..

what's odd is that the error is telling me my account info is wrong..but I managed to log in and play before this happened..literally it happened while I was playing.

Ive sent a ticket to support..nothing except an automated confirmation email.
Ive tried a password reset..no email to verify or supply a new pass.
Ive never given access to my account to anyone..ever.
I don't use third party programs.

So I tried logging in today..all my account info is still at the login screen..when I enter my pass..code 227.

I change to a different character name..code 227
I change to another character name..code 227

--Seriously what would cause this to happen..after five years..and while I'm playing?--

go cubs

Jungle Guide

Join Date: May 2007

Chicago

[SIR]

D/

12 Mar 2011 at 04:29 - 2

Unfortunately it sounds like you were hacked :0, Beset thing you can do is wait for support to reply. Its the weekend though, It may take a while. Sorry

Lithril Ashwalker

Jungle Guide

Join Date: Dec 2008

Alabama

A/

12 Mar 2011 at 04:53 - 3

yerp not only should u wait...but to keep everything ok...call anet soon as possible in te morning, tell them ur info...along with a coupe of CD keys...talk to them about how to lock your account so NO ONE can get in....itll be LOCKED...and prevent any bastard from getting in...make sure u have ur info ready though.

Jade Sea Gypsy

Pre-Searing Cadet

Join Date: Mar 2011

The Pink Animal Clan [Pink]

Rt/

12 Mar 2011 at 05:03 - 4

The same thing happened to me.Support confirms I was hacked and after submitting all the info they asked for,I am waiting and hoping for good news.I do have a Question tho.
Did you buy anything from the plaync store?I purchased the 3x Mercenary pack & was hacked within a matter of minutes.After 5 years of keeping my information super secure,its the only thing I can think of.

Pariah Hellfire

Frost Gate Guardian

Join Date: May 2006

N/Mo

12 Mar 2011 at 05:34 - 5

Jade Sea: I've never purchased anything from the plaync store.

What I don't understand is..if I was hacked..why wouldn't I have been hacked months ago..weeks..a year..

Like I said..I was playing for a couple hours..was disconnected..and couldn't log back in..literally within seconds

..how could someone hack me while I was playing,boot me,and change my pass within 10 secs..just doesn't seem possible.

I'm not mad,just puzzled.I have a few 5 year old toons..I just hope some greasy little troll hasn't violated them.

go cubs

Jungle Guide

Join Date: May 2007

Chicago

[SIR]

D/

12 Mar 2011 at 05:40 - 6

Well, if hes gonna hack you, why not now? Its not a matter of why he hacked now. It just happens. I was hacked on thanksgiving day. I was just like wtf?

Its easy to change the pass fairly quickly as well. Also, Im sure this community is more than willing to help you out. When you get back your acc hit me up

IGN Killer of your life

Pariah Hellfire

Frost Gate Guardian

Join Date: May 2006

N/Mo

12 Mar 2011 at 05:54 - 7

Thanks cubs , it's always nice to know someone knows how perplexing and frustrating something like this can be.I've known some of the community here on Guru as well as ingame..and everyone I've met is always civil and helpful.

Pariah has always been my main toon..millions of XP and time spent..be a shame to lose her the most.

Kojima

Krytan Explorer

Join Date: Sep 2010

Home

En Caligne Veritas [DARK]

R/Rt

12 Mar 2011 at 07:30 - 8

Relating to your problem but also a question I have. Sometimes I wonder, how could they know your one character name to put in. Could it be that it was someone you actually played with? This question bugs me.

Kuchiki_pt

Ascalonian Squire

Join Date: Nov 2009

Portugal

R/

12 Mar 2011 at 12:03 - 9

Quote:

Originally Posted by Kojima

Could it be that it was someone you actually played with? This question bugs me.

Of course it can but the name is the easiest thing to hack imo. A name generator is easy to create.

Now about the error.. I must say that it is very commun nowadays a friend of mine had that error... Hope you get the acc. ASAP

Pariah Hellfire

Frost Gate Guardian

Join Date: May 2006

N/Mo

12 Mar 2011 at 17:39 - 10

Just as an update , my account issue has been resolved.If I remember correctly the "person" I was connected to through support was someone I have talked to in the past (if memory serves correctly)..my account was reset and after carefully checking through my characters and items it seems I am good to go.

I was able to reset everything from NCsoft master account and game related info.The support for me was fantastic and incredibly swift.I didn't really get an explanation as to what exactly happened , but all in all my issue was resolved and for that I am extremely happy with support.

Thanks for the replies here as well.

CirdanValen

Ascalonian Squire

Join Date: Jan 2011

15 Mar 2011 at 02:38 - 11

Good to hear. I started getting error 227 yesterday, hopefully I have just as much luck as you. Unfortunately I do not have access to my NCsoft account, but hopefully CD keys are good enough for them to help me out.

Jade Sea Gypsy

Pre-Searing Cadet

Join Date: Mar 2011

The Pink Animal Clan [Pink]

Rt/

15 Mar 2011 at 05:02 - 12

Im glad everything worked out Pariah! I just got my account bact this evening to find everything stripped.all cash,armor,weapons,even all hero weapons and runes.the funny thing is someone was using my sin to farm ToPK and left my sin armor alone and left 11 ecto on the char.before the account was locked.Oh well.....heres to a new beginning.

Dakaa

Pre-Searing Cadet

Join Date: Mar 2011

24 Mar 2011 at 09:49 - 13

i am having the same issue right now, i have access to my NCsoft master account, i've changed my GW game pass so many times, didn't work, it could be my account was hacked and they removed all my characters.

Pingachu

Pre-Searing Cadet

Join Date: Sep 2008

Gems of Destiny [GOD]

W/A

29 Mar 2011 at 23:03 - 14

I just came back from a 3 year hiatus, and unfortunately i also received this error code 227. But i don't have my cd keys =/. Am i SOL?

nodnarb chawz

Ascalonian Squire

Join Date: Jun 2006

Minnesota

N/

30 Mar 2011 at 00:06 - 15

This just happened to me tonight. I've never given out account information to anyone. I can't even log into my NCsoft account. If anyone wants to see if Death Adda is online and yell at them for hacking my account be my guest.

Azalyn

Academy Page

Join Date: May 2006

Guardians of The Heroes

R/Me

30 Mar 2011 at 01:00 - 16

Ugh! I have went to reset password and still am getting the error. Where do I get the number for help or is this widespread right now?

Thanks in advance.

Dana Hawkeye

Academy Page

Join Date: Jul 2006

Scouts of Tyria [SoT]

R/

30 Mar 2011 at 01:56 - 17

Guys, I am having the same problem as you. I logged off on Sunday night and found out whilst trying to log-in late Monday morning.

I have contacted NCsoft Support and they now have all my details. I am now awaiting for the all clear from them to get access again.

Whomever the slimy scum is that is hacking GW accounts, I hope he gets his just rewards in hell.

nodnarb chawz

Ascalonian Squire

Join Date: Jun 2006

Minnesota

N/

30 Mar 2011 at 02:13 - 18

Azalyn, email support. I emailed them and the escalated to a senior after 45 min. Still waiting to hear back. I provided them with my access code from the original CD's for prophecies and factions. Hopefully that will speed things up.

For the record Sunday night was the last login for me as well. I have only 1 other guild mate who said I was online last night. So I'm thinking they probably nabbed my stuff.

Ruschmeyer

Ascalonian Squire

Join Date: Oct 2010

R/Rt

30 Mar 2011 at 09:25 - 19

Yeah, I just got this, right now.

So, I logged in on my other account, and of course I saw the guy switching through all my characters. I sent a email to ncsoft support of course.

But then I messaged the guy, and he replied. Of course the truthfulness of anything he says would be questioned.

But, he said he bought the account online on a forum. I can't get anything else out of him at this time, and I don't know if that response is normal, as I've never been hacked. Just thought I would post it up.

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

30 Mar 2011 at 15:04 - 20

rush---make sure you have a screenshot of that--and submit it with your info to support!

Azalyn

Academy Page

Join Date: May 2006

Guardians of The Heroes

R/Me

30 Mar 2011 at 18:14 - 21

Quote:

Originally Posted by nodnarb chawz

Azalyn, email support. I emailed them and the escalated to a senior after 45 min. Still waiting to hear back. I provided them with my access code from the original CD's for prophecies and factions. Hopefully that will speed things up.

For the record Sunday night was the last login for me as well. I have only 1 other guild mate who said I was online last night. So I'm thinking they probably nabbed my stuff.

Argh! I don't have my codes for the original, not even sure I have them for the last one.

This is such garbage. I sent them what info I could remember. Hopefully they can help me soon.

Azalyn

Academy Page

Join Date: May 2006

Guardians of The Heroes

R/Me

30 Mar 2011 at 18:19 - 22

This is unreal. I see they just "updated" the security features on the 2nd and now after 5 years of no problems I am hacked. What is wrong with that picture??

Sir Baddock

Lion's Arch Merchant

Join Date: Jan 2007

Canada

Endemic Warfare

W/

30 Mar 2011 at 19:20 - 23

Nothing, you got phished or keylogged. It is your fault, not a fault of NCSofts new security measures. Chances are you were keylogged / phished months ago and they just now got around to stealing your account.

Azalyn

Academy Page

Join Date: May 2006

Guardians of The Heroes

R/Me

30 Mar 2011 at 20:11 - 24

Quote:

Originally Posted by Sir Baddock

Nothing, you got phished or keylogged. It is your fault, not a fault of NCSofts new security measures. Chances are you were keylogged / phished months ago and they just now got around to stealing your account.

I disagree. I don't get caught up in phishing scams, no way I could have been key logged either. I don't click on links and put in passwords in any email. Like I said, 5 years with never a problem.

Silent Sh0tt

Krytan Explorer

Join Date: Dec 2006

Nellis AFB, Nevada

W/E

30 Mar 2011 at 21:48 - 25

the same thing jus happened to me just now.......error code 227...wtf man

Pariah Hellfire

Frost Gate Guardian

Join Date: May 2006

N/Mo

30 Mar 2011 at 22:55 - 26

Wow this is horrible..all I can say is that when this happened in my OP , I emailed support very quickly..(it happened while I was playing actually)..from there in the email I stated, y'know..I've had my account for 5 years..all campaigns..here's my characters names..heres my email..user name and email...and boom within a day I was back up and running.

I offered to gather the CD Keys and whatnot..(which I reeeeally didn't want to do , but was willing)..they then emailed me a link to reset..done and done.

All I can offer, is to email them..be specific and to the point.
Be patient..it will get resolved..hopefully everything is ok with your items..all my stuff was fine..fingers crossed.

I am willing to help anyone in game if items/cash are legitimately stolen.

Silent Sh0tt

Krytan Explorer

Join Date: Dec 2006

Nellis AFB, Nevada

W/E

30 Mar 2011 at 23:48 - 27

ya man....like they sent an email back saying it was hacked by gold sellers or whatever, i jus hope that i have all my stuff....i emailed them my access key and all the info needed i hope

Dana Hawkeye

Academy Page

Join Date: Jul 2006

Scouts of Tyria [SoT]

R/

31 Mar 2011 at 14:32 - 28

I am still waiting for mine to be resolved, I have not heard back from NCsoft since Tuesday.

Ruschmeyer

Ascalonian Squire

Join Date: Oct 2010

R/Rt

31 Mar 2011 at 17:30 - 29

Yeah Dana, I know what you mean. They're clearly having a lot of these issues, meaning its not really on us....

However if you email them every so often asking whats up they're a lot faster to reply haha.

nodnarb chawz

Ascalonian Squire

Join Date: Jun 2006

Minnesota

N/

31 Mar 2011 at 23:06 - 30

Just a quick update. I was hacked and ncsoft reset everything for me. It took them a couple days. Like everyone has been saying, the more info you provide to them the better.

Erik Fox

Frost Gate Guardian

Join Date: Sep 2006

Texas

01 Apr 2011 at 04:40 - 31

I sent an email, I had this problem. I was hacked too. They were helpful but did take a day or so to get back to me.

Now to try to raise all that money back...

Dana Hawkeye

Academy Page

Join Date: Jul 2006

Scouts of Tyria [SoT]

R/

01 Apr 2011 at 17:43 - 32

Well, I am still waiting for my account to be returned to me. I have yet again e-mailed NCsoft with NO reply. It is getting on for nearly a week now.

Ruschmeyer

Ascalonian Squire

Join Date: Oct 2010

R/Rt

01 Apr 2011 at 19:11 - 33

Yeah, they are too busy making April Fool jokes in GW AND GW2 than they are helping their community.

Lord Mip

Krytan Explorer

Join Date: Aug 2006

Somewhere in a distant land..

Reign of Judgement [RoJ]

E/

01 Apr 2011 at 19:31 - 34

Quote:

Originally Posted by Sir Baddock

Nothing, you got phished or keylogged. It is your fault, not a fault of NCSofts new security measures. Chances are you were keylogged / phished months ago and they just now got around to stealing your account.

I highly doubt this has happened, because I also just had the same error. However, I rarely log into GW nowadays so I'm doubting it's a keylogger, and I didn't receive any phising e-mails either. I am finding this very odd.

Edit: Seems like my error was just a technical one. I called support and they said that there wasn't any password change. I changed my password using my NCSoft Master Account and now it works just fine again.

Edit 2: Oh dear, it was a hacker after all. He took my gold and my Ecto stacks. Luckily he didn't destroy character armor or weapons or delete any characters, so that's a relief.

Silent Sh0tt

Krytan Explorer

Join Date: Dec 2006

Nellis AFB, Nevada

W/E

02 Apr 2011 at 12:08 - 35

ya, jus call up support and theyll help u out...when I finally logged on, the hacker salvaged or trashed all my fow armor and chaos gloves, my ecto and gold was gone....so im finally done with gw lol. wata relief

Dana Hawkeye

Academy Page

Join Date: Jul 2006

Scouts of Tyria [SoT]

R/

02 Apr 2011 at 14:06 - 36

Quote:

Originally Posted by Silent Sh0tt

ya, jus call up support and theyll help u out...when I finally logged on, the hacker salvaged or trashed all my fow armor and chaos gloves, my ecto and gold was gone....so im finally done with gw lol. wata relief

Sorry to hear that, but at least NCsoft have gotten back to you, I am still waiting and its been 6 days now since my account was hacked/blocked.

I have e-mailed them everyday, but not a reply - some support that is?

Silent Sh0tt

Krytan Explorer

Join Date: Dec 2006

Nellis AFB, Nevada

W/E

03 Apr 2011 at 10:41 - 37

go to gw.com support and fnd their number and physically call them, not on weekends, weekdays

Reinfire

Lion's Arch Merchant

Join Date: May 2006

Amsterdam, NL

The Guild of Cunning Artificiers [ANKH]

W/

03 Apr 2011 at 13:17 - 38

Since today I have the error 227 problem as well. I resetted my password, but I have received no email (yet) from NcSoft, but I see that can take up to 24 hours so ill be offline for a day.

So I guess when I get back the 996K gold in my storage will be gone, along with my ectoplasms, I just hope that my characters are not deleted.

Pariah Hellfire

Frost Gate Guardian

Join Date: May 2006

N/Mo

04 Apr 2011 at 04:01 - 39

Dana and Reinfire : I hope everything works out well for you guys...

//fingerscrossed

Dana Hawkeye

Academy Page

Join Date: Jul 2006

Scouts of Tyria [SoT]

R/

04 Apr 2011 at 06:31 - 40

Quote:

Originally Posted by Pariah Hellfire

Dana and Reinfire : I hope everything works out well for you guys...

//fingerscrossed

Thankyou for your support. I wish I had some from NCsoft

It has now been ONE WEEK today and my account has still not been reset and I have not heard from them since last Tuesday.