Help! I Have Been Banned!!!!

ktadie

ktadie

Wilds Pathfinder

Join Date: Jul 2005

Grotto dis1

Scars Meadows

R/N

ok right now, i was on my ranger playing...
i was in Droknars Forge trying to trade somthing, and i was whispering with some of my friends.
then i minumnized out and checked some post here at GW guru.
then when i went back in, it said that i was logged off because another user had logged on to my account....

then i tried to logg on, and then it says im banned for 167 hours (net error 45) and i ahve violated the agreement rules and all that.


and im 100% sure that no one knows my password...

is there anything i can do? and wut could ahve happend?

plz help me out,
Ktadie

Savio

Savio

Teenager with attitude

Join Date: Jul 2005

Fifteen Over Fifty [Rare]

If another user got onto your account, you most likely have a keylogger. Go contact Arenanet at http://support.guildwars.com/.

chris_nin00

chris_nin00

Dun dun dun

Join Date: Aug 2005

Reddit Guild

R/

You were banned

Nothing you can do; just wait it out. Surely you can find something else to do. I suggest picking up the picture book on the side of you bed . Just kidding.
Or...
You can go to gaiaonline.com and spam there.

Sorry,
<---

ktadie

ktadie

Wilds Pathfinder

Join Date: Jul 2005

Grotto dis1

Scars Meadows

R/N

ty Savio i will do that...
and wut can a key logger do to my account?....

Savio

Savio

Teenager with attitude

Join Date: Jul 2005

Fifteen Over Fifty [Rare]

Typical example:

They have your password, log on, transfer all your items to their account, then spam about keyloggers. Anet sees this and then bans the account.

You'll want to have your computer checked out, or if you know how do it yourself.

chris_nin00

chris_nin00

Dun dun dun

Join Date: Aug 2005

Reddit Guild

R/

A key logger is a spyware that can tell what you can type...
Your password was 'keylogged', in short, stolen by someone figuring out what letters you typed.

So what can they do with the password?
They can change your current password so you cant get on anymore

Get on Guild Wars and change that password now! After you clear out the keyloggers, or they will get the new password.

Then after that, you have to wait your ban out. Nothing you can do.

M1h4iL

M1h4iL

Jungle Guide

Join Date: Apr 2005

Perth, Australia

Quote:
Originally Posted by chris_nin00
A key logger is a spyware that can tell what you can type...
Your password was 'keylogged', in short, stolen by someone figuring out what letters you typed.

So what can they do with the password?
They can change your current password so you cant get on anymore

Get on Guild Wars and change that password now! After you clear out the keyloggers, or they will get the new password.

Then after that, you have to wait your ban out. Nothing you can do.
Also you can get a keylogger from going to a Netcafe, where some hacker puts a keylogger program onto the pc and then whenever someone uses it, the keys you type will all be transmitted to the hackers pc. You can even get keyloggers from surfing the internet and to prevent this you should always have anti virus, ad ware and firewalls running in the background, sure they are annoying and may slow yuo down a bit but they are there to protect.

Illusion

Lion's Arch Merchant

Join Date: Jan 2006

Where do you live?

Elite Mercenary Legion

im not sure but if your on the payment plan if you cancel it im pretty sure they wont be able to log onto your account but if this has been on for a while im sure there done there business

DarkZeal

Lion's Arch Merchant

Join Date: Jul 2005

N/Me

Is it just me or does it make no sense that you get logged off when another person logs in on the same account...Shouldn't be the other way around? You can't log in because another person's logged on right now.

VGJustice

VGJustice

Desert Nomad

Join Date: Jul 2005

Tyria, cappin' ur bosses

Boston Guild [BG]

R/W

Actually, the way he describes it makes me wonder. Maybe it's a defensive measure by A.Net and NCSoft where, if your pass gets stolen and you happen to be logged on when they log on, it temp bans the account so that the person's acount is safe. If it's true, way to go A.Net and NCSoft. If not, then they may have really messed up your account, and you would have my condolences.

Savio

Savio

Teenager with attitude

Join Date: Jul 2005

Fifteen Over Fifty [Rare]

Quote:
Originally Posted by DarkZeal
Is it just me or does it make no sense that you get logged off when another person logs in on the same account...Shouldn't be the other way around? You can't log in because another person's logged on right now.
If you get NetErr=7'ed, you're still actually logged on for a bit. How would you feel if you got disconnected for a second and then couldn't log back on because your character's still sitting around in the game world?

Numa Pompilius

Numa Pompilius

Grotto Attendant

Join Date: May 2005

At an Insit.. Intis... a house.

Live Forever Or Die Trying [GLHF]

W/Me

Plus you can log in and kick out someone who've stolen your password, instead of having him squat on your account until he's plundered it clean.

ktadie

ktadie

Wilds Pathfinder

Join Date: Jul 2005

Grotto dis1

Scars Meadows

R/N

im confussed...

cauz i e-mailed them (gw support) and asked about why i ahve been banend and what had happend. the reason why im banned is because someone has reported me for *acting* like someone from Anet.
which is true becuase someone scammed one of my friends and he lost around 100k, so i whisperd him and said that he should give back or he'll get banned. (which i regret very much for saying)

but the thing were i got logged off, because another user had accesed my account scares me...
i hope you are correct VGJustice that its a defensive measure by A.Net and NCSoft which loggs u off if anything dangrous happens.

i realy hope that its just because of me *acting* like a GM and not a key logger who has stolen all my things. (i been saving up alot for chapter 2)

~Ktadie

PS: anybody know a free anti-spyware program?

Medion

Wilds Pathfinder

Join Date: Aug 2005

Netherlands

Quote:
Actually, the way he describes it makes me wonder. Maybe it's a defensive measure by A.Net and NCSoft where, if your pass gets stolen and you happen to be logged on when they log on, it temp bans the account so that the person's acount is safe. If it's true, way to go A.Net and NCSoft. If not, then they may have really messed up your account, and you would have my condolences.
I don't think this is correct, about a week ago I also was logged of because someone logged on to my account, and I was able to log in again right afterwards. Also, why would they ban someone for such a long period of time if it's just to safe your account?

chippxero

chippxero

Krytan Explorer

Join Date: May 2005

norfolk

Super Anti Rabbit Squad [SARS]

Mo/Me

They probably did it to log you off straight away.

I had felt sorry for you, i don't now.

Still hope you havn't been hacked though.

VGJustice

VGJustice

Desert Nomad

Join Date: Jul 2005

Tyria, cappin' ur bosses

Boston Guild [BG]

R/W

Quote:
Originally Posted by ktadie
[I] asked about why i ahve been banend and what had happend. the reason why im banned is because someone has reported me for *acting* like someone from Anet...which is true...
Ah. You should re-read the EULA. It states clearly that that's bad. Very bad. And for good reason. If that's the case, then your ban is legitiment, and I have little pity for you.

On the other hand, I hapen to know a good and free spyware scaner called SpyBot - Search and Destroy.

Link -> http://www.safer-networking.org/

led-zep

Krytan Explorer

Join Date: Nov 2005

even though he told someone he was going to get banned wouldnt it be better for the scammer to be banned than him? anet drops the ball yet again, its a sad day when someone scams then gets someone banned for trying to stick up for themselves.

chippxero

chippxero

Krytan Explorer

Join Date: May 2005

norfolk

Super Anti Rabbit Squad [SARS]

Mo/Me

I'm pretty sure he must have said a lot more than just 'You're going to be banned'.

You are jump to a conculsion without all the facts, he shouldn't have done anything other than whisper the guy asking to give the money back or he would be reported, when this fails then report the scammer.

It's not Anets fault if the scammer hasn't been reported(not sure if he has or not as the OP hasn't stated) they don't know things magically.

ktadie

ktadie

Wilds Pathfinder

Join Date: Jul 2005

Grotto dis1

Scars Meadows

R/N

come on chippxero, dont you think that 1week(7 days = 168h) is alitle too long?

well i think that ill keep my time going with rome total war and F.E.A.R

ty all for helping and the good suggestions.

Armageddon

Armageddon

Frost Gate Guardian

Join Date: Jan 2006

Quote:
Originally Posted by ktadie
but the thing were i got logged off, because another user had accesed my account scares me...
I would think they banned your account then logged in as you to kick you out of the game since you couldnt log back in

Loviatar

Underworld Spelunker

Join Date: Feb 2005

Quote:
Originally Posted by led-zep
even though he told someone he was going to get banned wouldnt it be better for the scammer to be banned than him? anet drops the ball yet again, its a sad day when someone scams then gets someone banned for trying to stick up for themselves.
WRONG ON ALL COUNTS

impersonating an Anet employee is an offence that could lead to losing the account.

he was lucky.

second you have no reason to assume they did not go after the scammer as well since they dont make reports of actions taken for you to read

they do have the logs to review before making a decision.

it had to be more than a generic comment that they would be banned for scamming

Josh

Josh

Desert Nomad

Join Date: Oct 2005

England, UK

D/Mo

Or they didn't log you in...it's just if your banned, they'll give you that message or something and your just banned...no one is actually on his account. ;\

Diablo???

Diablo???

Forge Runner

Join Date: Jun 2005

Seattle

SPQR

N/R

damn those krazy azn h4x0rz!

chippxero

chippxero

Krytan Explorer

Join Date: May 2005

norfolk

Super Anti Rabbit Squad [SARS]

Mo/Me

Quote:
Originally Posted by ktadie
come on chippxero, dont you think that 1week(7 days = 168h) is alitle too long?
I think it's a little short, i think a month should me the min for any offence on the game.

ktadie

ktadie

Wilds Pathfinder

Join Date: Jul 2005

Grotto dis1

Scars Meadows

R/N

well, thank god that the Anet ppl think in a deffernt way than you!
i better keep my mouth shut for next time...

??Evan??

??Evan??

Lion's Arch Merchant

Join Date: Jun 2005

Tombs

In Soviet Russia Altar Caps You [CCCP]/Ruthless Amazons [ego]

W/E

I know its a pretty old post but u didn't get keylogged , whenever anet bans u and u r on ur account it always says someone has logged onto ur account

Akilles

Akilles

Krytan Explorer

Join Date: May 2005

Brothers of the Jade

I recently had an experience where I was playing my game and was disconnected "Another player with this account has logged on." I was like OMG! so i logged back on kicking whoever off I guess or it was a Arenanet server glitch. I immediatly changed password. I have realtime scanners and realtime spyware running and checking everything everynight so I was to say teh least...suprised. Maybe GW finally has an exploit to hack accounts other than a keylogger? I took steps to hopefully avoid it again, but since this insane update I will be moving from GW. I loved it while i had the game, but these updates are out of control.

Slayer9123

Ascalonian Squire

Join Date: Jan 2006

W/R

Same thing happened to me a couple months ago and it turned out it was just a bug. At first they told me to check everything and I told them it wasn't me.. my computer is very secure. Anti Spyware, Adware, Zone Alarm, Norton's etc etc.

It ended up being a bug with GW in the end.. they even wrote me an e-mail telling me so.

fiery

fiery

Banned

Join Date: Oct 2005

maryland

InYurFace Gaming [IYF]

R/

First let's clarify, banned means you can never come back. Suspended which you are means you cannot play for a limit ammount of time.

Manic Smile

Manic Smile

Desert Nomad

Join Date: Dec 2005

Hawaii

----- 15^50[Rare] ---- Alliance: ----- [SMS] -----

Quote:
Originally Posted by Savio
If you get NetErr=7'ed, you're still actually logged on for a bit. How would you feel if you got disconnected for a second and then couldn't log back on because your character's still sitting around in the game world?
who cares you can't rejoin anyway...Diablo II worked that way(currenting running stops other from loggin on that account) and I was able to rejoin and finish things with no problem...assuming it was a lag out

Ole Man Bourbon

Ole Man Bourbon

Jungle Guide

Join Date: Jun 2005

Atlanta

GONG

W/E

It's odd to be suspended for so long for a first offense. I thought the suspension times increased incrementally per offense, starting with a short 24-hour-ish suspension. Gaile Gray explains it on a board somewhere.

nuggz

Ascalonian Squire

Join Date: Nov 2005

Quote:
Originally Posted by chippxero
I think it's a little short, i think a month should me the min for any offence on the game.
hope this happens to you then.