GW Wiki not loading?

Belablue

Belablue

Ascalonian Squire

Join Date: Apr 2009

N/Mo

Anyone else having trouble with the main page of Wiki not loading? Everything else is loading fine on my browser but the wiki won't load????

Thanks in advance for any help or advice

Marty Silverblade

Marty Silverblade

Administrator

Join Date: Jun 2006

No problems for me for either wiki. Which one are you referring to? The official or the non-official?

Belablue

Belablue

Ascalonian Squire

Join Date: Apr 2009

N/Mo

Thanks for the response Marty. I am referring to the "Official" Wiki

Lord Dagon

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

nothings wrong here either for me

TheGizzy

TheGizzy

Krytan Explorer

Join Date: Oct 2010

A giant mitten

TeAe

E/R

It's tied into the connectivity issues in-game that many players are reporting and have been reporting for the last week. There seems to be a routing issue between some players and various NC Interactive servers on the 64.25.35.*** (Wiki) and 64.29.35.** ranges.

Lord Dagon

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

Quote:
Originally Posted by TheGizzy View Post
It's tied into the connectivity issues in-game that many players are reporting and have been reporting for the last week. There seems to be a routing issue between some players and various NC Interactive servers on the 64.25.35.*** (Wiki) and 64.29.35.** ranges.
i actually am on the server based inbetween those numbers ig.. its been preety laggy in game.. but wiki loads just fine for me

TheGizzy

TheGizzy

Krytan Explorer

Join Date: Oct 2010

A giant mitten

TeAe

E/R

Quote:
Originally Posted by Lord Dagon View Post
i actually am on the server based inbetween those numbers ig.. its been preety laggy in game.. but wiki loads just fine for me
Because you're not pathing through the downed server or you're hitting it in between outages - it's intermittent.

This is affecting the Wiki, the main site and the game for some users, and it is reliant on how they are pathed after reaching the ANet/NCSoft servers (which probably means the internal pathing is dictated by where they enter the servers to begin with).

If you're not pathing through the same route, it's not going to affect you. It is, however, affecting many other players.

Belablue

Belablue

Ascalonian Squire

Join Date: Apr 2009

N/Mo

Thanks so much for the responses. Ill just hope it gets a fix soon then

Perkunas

Perkunas

Jungle Guide

Join Date: Aug 2006

In my own little world, looking at yours

Only Us[NotU]

E/

Been unable to get on wiki or the game few days now. Have ticket in and they spent Friday trying this and that. They went home for weekend and I have to wait until someone gets back. More than a bit annoying.

Lord Sojar

Lord Sojar

The Fallen One

Join Date: Dec 2005

Oblivion

Irrelevant

Mo/Me

Yeh, having the same issue myself. Official wiki, guildwars.com and guildwars2.com are all down for me. Game has extremely slow loading issue between maps and err 015/007 happen frequently as well (not that I really play anymore, but I did login to test)

TheGizzy

TheGizzy

Krytan Explorer

Join Date: Oct 2010

A giant mitten

TeAe

E/R

The issues with the Wiki & GW sites, and the login issues some users are experiencing, are both caused by the same issue - and it is a problem WITHIN their servers.

In order to circumvent the problem, you have to change either your origin, or your destination, or both.

Imagine you want to drive from Chicago to Detroit. If you know there are major problems on one highway about midway there, you can either change where you start from... NYC instead of Chicago... change where you're going... St. Louis instead of Detroit... or you can change the route you take from Chicago to Detroit.

You can change your origin, at least as it relates to the sites, by using the Internet Archive Wayback system... when you try to access a page they have not cached, it grabs a new snapshot of the page. You're actually able to navigate from there, because it's all filtering through the IAW system, and thus originating from their location, not yours.

With the game itself, you have to change your origin to change your destination... if you can log into the game from somewhere other than where you currently are, you can then move to the European districts. That changes your destination, and allows you to move around the "road blocks" currently stopping you from going from Chicago to Detroit.

Until they either fix the roadblock... or you can get it so that you're loading into a different server cluster (Europe instead of America... International is apparently having issues all its own)... this issue isn't going to resolve. They only just started admitting there IS an issue at the end of the work week, which kind of pisses me off since it was happening all week long... but it is what it is.

Belablue

Belablue

Ascalonian Squire

Join Date: Apr 2009

N/Mo

Gizzy....THANK YOU soooo much!! The Wayback system got me right into the wiki!!!! YAY!!! HUGE THANKS!! Now I can continue on accessing help with my questing and such until they get it fixed!!

TheGizzy

TheGizzy

Krytan Explorer

Join Date: Oct 2010

A giant mitten

TeAe

E/R

Belablue, don't forget, there is also the unofficial Wiki, which has the same information (and up to date unlike some of the Wayback pages LOL). You can find that here: http://www.guildwiki.org/Main_Page

Enjoy

Sir Baddock

Sir Baddock

Lion's Arch Merchant

Join Date: Jan 2007

Canada

Endemic Warfare

W/

Wiki's down for me, Games down for me (Code = 058, if I get in 015 instantly), GuildWars.com is completely eff'd GuildWars2.com works for me (For obvious reasons). I live in Canada, possible routing issue through one of the hop's. Edit: Everything is now back up, less then 2 minutes later.

Wannagotoheaven

Academy Page

Join Date: Feb 2011

GMT+1

E/

Just wanted to put this out here:
GW/wiki/ncsoft all didn't work.
All of a sudden gw wiki loading today, I could also access NCsoft website and what not.
I thought the game would be fixed but apparently I still can't connect. Furthermore, every time I try logging into GW, ncsoft/anet/gw wiki don't load anymore. Have to quit the game, give it a min before it runs smooth again.

Tolmos

Ascalonian Squire

Join Date: Sep 2010

Disciples of the Blade

E/Mo

Ahoy from Rift! Actually, Im a GW player too but I figured I'd come here.

Rift, the new MMO on the block, has been suffering the EXACT SAME THING. Our tech savvy users have been trying to pinpoint the cause of the error and then we found out that you guys are suffering from the same thing and for the same reason! 0_0

Hopefully, with both communities making a little noise, someone might notice and figure out how to fix it. I fear it is neither an NCSoft problem nor a Trion problem, though... so here's hoping both companies can come to a resolution with Level3!

17 page topic on Rift Forum about same issue

Liselle Morrow

Liselle Morrow

Academy Page

Join Date: Aug 2006

D/

I've been having this same issue pretty much constantly all week now and I've been trying to find more evidence that I'm not alone in this, so I'm glad I stumbled upon this thread.

I've been doing traceroutes throughout the past week and the issue seems to be with backbone close to the Guild Wars NA data center. There are some Level 3 Dallas routers that are dropping a lot of packets and it's affecting not just Guild Wars (more on that at the bottom).

This morning I was getting 50-60% packetloss on a level 3 dallas router (the one in bold):

Quote:
Tracing route to gw1101.gtm.guildwars.com [64.25.35.216]
over a maximum of 30 hops:

1 20 ms 14 ms 15 ms xxxxxxxxxxx
2 29 ms 27 ms 18 ms xxxxxxxxxxx
3 40 ms 24 ms 36 ms gn-rc0002-cr102-xe1-2-0-0.core.as9143.net [213.51.157.10]
4 24 ms 44 ms 65 ms asd-tr0409-cr101-ae2-0.core.as9143.net [213.51.158.16]
5 22 ms 35 ms 24 ms Te2-2.ar2.AMS1.gblx.net [208.51.117.93]
6 24 ms 24 ms 26 ms xe-4-2-0.edge4.Amsterdam1.level3.net [213.244.165.237]
7 54 ms 46 ms 34 ms ae-33-51.ebr1.Amsterdam1.Level3.net [4.69.139.129]
8 77 ms 84 ms 89 ms ae-48-48.ebr2.Dusseldorf1.Level3.net [4.69.143.210]
9 73 ms 69 ms 57 ms ae-1-100.ebr1.Dusseldorf1.Level3.net [4.69.141.149]
10 78 ms 46 ms 25 ms ae-46-46.ebr2.Frankfurt1.Level3.net [4.69.143.170]
11 142 ms 156 ms 144 ms ae-44-44.ebr2.Washington1.Level3.net [4.69.137.62]
12 151 ms 140 ms 116 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
13 120 ms 128 ms 129 ms ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137]
14 147 ms 147 ms 155 ms ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
15 180 ms 199 ms 201 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
16 195 ms 204 ms 210 ms 4.69.151.157
17 * 183 ms 187 ms ae-32-80.car2.Dallas1.Level3.net [4.69.145.132]
18 169 ms 169 ms 167 ms 4.59.197.34
19 166 ms 165 ms 166 ms guildwars.com [64.25.35.216]

Trace complete.
Some days I almost can't get to the website and wiki, takes upto 15 mins of constantly refreshing to get through sometimes.

As I said, it's not just Guild Wars that's being affected by these bad Level 3 routers. I've discovered there's two threads a few miles long on the Rift forums with people also having lagspikes, dropped packets and disconnection issues:
http://forums.riftgame.com/showthrea...ssues-recently

If something isn't done soon this is going to get out of hand.

Edit: bah! ninja'd by Tolmos

TheGizzy

TheGizzy

Krytan Explorer

Join Date: Oct 2010

A giant mitten

TeAe

E/R

I just talked to a really great guy, Mike, at GW support. He's asked me to use a 3rd party program, PingPlotter Standard, and send him the results.

I'm going to paste the info he sent below. It would really help them out if others who are having the same issue could create a log of their own (use the IP address you'll see in the upper left corner of the screen when it is attempting to load your outpost) and email it to them at [email protected]. Make the subject of your email "Connectivity Issues: Attn Mike" so it will hopefully reach him.

Even if you are now logging in on a European district so as to circumvent the issue, a log would still be useful for them.
Use the IP address you are able to connect to... you can find that information by hovering your mouse over the little green "status" circle on your User Interface.

This information might also be useful if submitted by those dealing with the Guild Hall issues. The more info we can give them, the faster they can resolve this.

PLEASE report the problems you are having!! [email protected]

Quote:
There is a free trial program called PingPlotter Standard which may be of some use to us in determining the health of your active Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html

1. Please download and install the Standard version of PingPlotter.

2. Run the program and in the upper left corner you will see an "Address to Trace:" section.

3. Type in the server IP you find in game by hovering your mouse over the colored dot in the lower right hand portion of the screen and click the "Trace" button. Please allow the tool to run for at least 30 minutes even if you are unable to play, or you get disconnected during this time.

4. Click on the "Stop" button. Then, click on File -> Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop.

Please update your incident at the provided link and attach the report. If you encounter a problem such as excessive lag or Code=007, please tell us what time the problem occurred so that we can investigate that section of the report.

Tolmos

Ascalonian Squire

Join Date: Sep 2010

Disciples of the Blade

E/Mo

Many rift players, including myself, are noticing a lack of lag spikes. As in completely fixed. I could be jumping the gun in saying this and it may turn out I lag spike as I'm submitting this reply, but you guys keep an eye out too.

Liselle Morrow

Liselle Morrow

Academy Page

Join Date: Aug 2006

D/

@TheGizzy: I've done as you suggested and sent in a support ticket addressed to Mike with a total of 3 traceroutes (website, NA server and EU server for comparison value).

I've asked that if the ticket doesn't end up with Mike, that they at least forward the traceroutes to him since he's already looking into it.

I will let you know when I hear anything.

Updat: The Aion NA website and game server are in the same boat it seems (same hosting location I'd guess). Found a thread of people complaining about it on the NA forums, same time period (past week), same symptoms.

Artisan Archer

Artisan Archer

Wilds Pathfinder

Join Date: May 2007

Free Wind

R/

I'm glad to hear it's not just me, I thought it might have been my connection that had turned bad, but I have the same problem. Slow loading into maps, very slow loading off all the official web pages (wiki, guildwars.com, guildwars2.com). Tis quite frustrating.

Perkunas

Perkunas

Jungle Guide

Join Date: Aug 2006

In my own little world, looking at yours

Only Us[NotU]

E/

I just tried to access Arena.net. After 10 minutes of waiting, it had not loaded. Is it also down?

Liselle Morrow

Liselle Morrow

Academy Page

Join Date: Aug 2006

D/

No, it's not down, though for me it's loading very slowly and takes several refresh attempt to get everything loaded due to the dropouts.

Problem is all the GW websites and Anet's site, plus the NA guild wars game servers are hosted in the same place, so when one is hard or impossible to reach, they all are. Aion NA website/game servers also seem affected (again they're in the same location behind that bad Level 3 routing area). :/

Btw I've been doing some searching on Level 3 net service and it seems this isn't the first time they're having issues like this. And for the recent problems I'm seeing similar reports that go back upto two weeks this month.

edit: haha oh yes, almost forgot to add. Since this lag started I've been having this weird issue where sometimes I will go to the Guild Hall and it'll be empty (aside from hench) when I look at the map or open the guild window, it's like my guild doesn't exist. I believe this would be the 'disappearing guild' bug I've heard so much about? xD

majoho

majoho

Forge Runner

Join Date: Jul 2006

Denmark

It's frankly getting quite annoying that they aren't fixing this, from what I understand they are aware of the issues.

The Wiki loading isn't as much of a problem since you can just use a proxy or something like http://anonymouse.org/ to load it, but the guild issue is really getting to me.

Liselle Morrow

Liselle Morrow

Academy Page

Join Date: Aug 2006

D/

Update: Jeff got back to me (saw him mentioned as also being on the case in the other thread) and asked me to resubmit the traceroutes in .pp2 format.

I am in the process of retracing, since I don't have the old ones saved as anything but a screenshot.

Unfortunately since yesterday it seems my signal has been rerouted and I don't get packetloss anymore on the route to Guild Wars.

The reason I say unfortunately is because I've been rerouted before this week and it showed fine at first but then it starting acting up again on that new route as well. So until I go a week without loss I'm not going to call this a success just yet.

Anyone else here been rerouted / no longer experiencing packetloss/login problems as of today?

edit: scratch all of that, website isn't loading again, traces are still bad. :/