Guild Wars Digital Refund?

Hi, I recently attempted to purchase the Trilogy pack for Guild Wars and also EOTN. I put in all my information and hit continue and it said "Processing Transaction" for about two minutes before it said "Session Timed Out, could not complete transaction" or a similar message.

I tried to do it again, and got the same message, so I decided to just go to Wal-Mart and buy it.

I come back, check my bank account online, and I was charged twice for the purchases I attempted to make online. I figured if it "timed out" or "could not be processed" I wouldn't have been charged, but it did it anyway.

I know I will probably have to call support tomorrow, but I was just wondering if anyone else had a problem similar to this and if NCSoft/Arenanet provides refunds for digital copies. I'm okay with them stripping my account of the associated items/expansions my account got on it because of the unintended purchase.

I still have my receipt in my e-mail and everything. What do you guys think? Will they refund it?

Any help or advice would be greatly appreciated. I love Guild Wars, but I'm not prepared to spend 100 bucks on two accounts I will never use, and I kinda need that money back for rent lol.

Also, if this is in the wrong forum, please let me know.

The wrong forum entirely

I'd go to support right now and complain/explain, etc. and get it sorted NOW.

I apologize. Thank you for your advice. I just e-mailed them with my order number and copies of the charges as listed on my bank account webpage. If it's not attended to by noon, I will call their customer support line.

Thank you again.