Guild Wars keeps freezing

Grim Mine

Pre-Searing Cadet

Join Date: May 2011

United Kingdom, Kent

FSS

N/Rt

Hi i have been playing guild wars for about 2 years now i have never had a problem with it un-till now. Everytime i going to play guild wars on my new pc it freezes like 5 minutes after starting but the music is still playing so i have to force off my pc i think it is the hardare failing but im no sure. i hope you guys can help please

here is my DxDiag

------------------
System Information
------------------
Time of this report: 5/4/2011, 22:07:02
Machine name: LEEE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire X1301
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) II X4 630 Processor (4 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 3838MB RAM
Page File: 1085MB used, 8508MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9200
Manufacturer: NVIDIA
Chip type: GeForce 9200
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_084B&SUBSYS_01531025&REV_A2
Display Memory: 1902 MB
Dedicated Memory: 239 MB
Shared Memory: 1663 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: PLE431
Monitor Id: IVM46AC
Native Mode: 1280 x 1024(p) (75.025Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0012.5896 (English)
Driver Version: 8.17.12.5896
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/10/2010 05:38:00, 12471400 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4B0B-11CF-9D64-5F211CC2C535}
Vendor ID: 0x10DE
Device ID: 0x084B
SubSys ID: 0x01531025
Revision ID: 0x00A2
Driver Strong Name: oem14.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 20:8.17.12.5896ci\ven_10de&dev_084b
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250153& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5898 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/20/2009 11:52:38, 1831968 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Thanks

Wenspire

Wenspire

Wilds Pathfinder

Join Date: Mar 2008

USA - W.Coast

HiME

Mo/

If it is a desktop PC, try opening the side case and dusting out the system with compressed air if you notice a large amount of dust build-up (particularly the CPU and graphics card fans. do the power supply fan as well if you can).

Ok Dont Panic

Ok Dont Panic

Frost Gate Guardian

Join Date: Nov 2010

UK

We Gat Dis [HRUU]

Mo/

All your drivers and software up to date?

idk much really as to why it's not working but it might help..

godis

Frost Gate Guardian

Join Date: Sep 2009

LOVE

N/Me

You said: On my new PC
Have you just change to a new PC or is this the one you been using the last 2 years in GW ?

Quaker

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

The GeForce 9200 is a very low-end card. Most likely you have the graphics cranked up too high and are overheating the card. Knock the graphics settings down a bit, or better yet, get a "real" video card.

Grim Mine

Pre-Searing Cadet

Join Date: May 2011

United Kingdom, Kent

FSS

N/Rt

Quote:
Originally Posted by godis View Post
You said: On my new PC
Have you just change to a new PC or is this the one you been using the last 2 years in GW ?
No it isn't the pc i have been playing on the last 2 years. But i have had this pc about 5 weeks and i have not been able to have one good game of guild wars without it crashing and it isn't just guild wars it is any online game i play
.

Ok Dont Panic

Ok Dont Panic

Frost Gate Guardian

Join Date: Nov 2010

UK

We Gat Dis [HRUU]

Mo/

Quote:
Originally Posted by Grim Mine View Post
No it isn't the pc i have been playing on the last 2 years. But i have had this pc about 5 weeks and i have not been able to have one good game of guild wars without it crashing and it isn't just guild wars it is any online game i play
.
Then its either the game can't run on your machine and the computer needs upgrading OR its that the drivers are out of date

Tal L

Frost Gate Guardian

Join Date: Jun 2008

Your computer specifications are fine, you can run Guildwars on less than 1GB RAM and manage lag free. I think it rather has to do with the following:

I recommand 5 things:

1) Check no downloading program is in effect of any kind..torrents and ect...
2) Check that your antivirus views gw as a friendly program.
3) Check that your firewall views gw as a friendly program.
4) Check that gw is in a folder with extra free space, tight folder make programs move slow. Try to install on "D:" rather on "C:".
5) If step 1-4 wont work, try to remove the dat file from the computer. Go to guildwars.com site and re-download the client.

Good Luck.

Kelfer

Kelfer

Frost Gate Guardian

Join Date: May 2008

E/Mo

Disagree w. comments about update drivers.
I had massive problems w. nvidia cards after the latest batch of MS updates which first hit at around 18.04.
Swapped out both cards for ATI and have blocked all MS updates.
It got so bad that 1 system had to be re-installed and the other rescued back to XP SP1. Everything is now to XP SP3 w. basic drivers, no daft 3rd party control panels etc. Works so far ...
Nvidia and Micsodaft should put some heads together instead of banging users against walls

Grim Mine

Pre-Searing Cadet

Join Date: May 2011

United Kingdom, Kent

FSS

N/Rt

Quote:
Originally Posted by Kelfer View Post
Disagree w. comments about update drivers.
I had massive problems w. nvidia cards after the latest batch of MS updates which first hit at around 18.04.
Swapped out both cards for ATI and have blocked all MS updates.
It got so bad that 1 system had to be re-installed and the other rescued back to XP SP1. Everything is now to XP SP3 w. basic drivers, no daft 3rd party control panels etc. Works so far ...
Nvidia and Micsodaft should put some heads together instead of banging users against walls
Thanks you so much. This is what was wrong with my pc im going to take the pc back and try and get my money back then im going to buy a alienware with my saved up money thank you so much

Kelfer

Kelfer

Frost Gate Guardian

Join Date: May 2008

E/Mo

You're welcome.
Sarcasm is the lowest form of humor, but you knew that.
Just don't use Nvidia.

Sk8tborderx

Sk8tborderx

Jungle Guide

Join Date: Nov 2005

PA

Us Are Not [leet]

W/

Quote:
Originally Posted by Grim Mine View Post
Thanks you so much. This is what was wrong with my pc im going to take the pc back and try and get my money back then im going to buy a alienware with my saved up money thank you so much
Don't buy alienware, they are really overpriced. If you want a decent gaming PC for a good price I would recommend something like cyberpowerpc.com. You can choose exactly what you want, and it doesn't cost much more then building one yourself. I remember reading something a couple years ago that said on average you only pay 5% more then a DIY build through that company, not sure if that is still true.

Quaker

Quaker

Hell's Protector

Join Date: Aug 2005

Canada

Brothers Disgruntled

Quote:
Originally Posted by Grim Mine View Post
my new pc it freezes like 5 minutes after starting but the music is still playing so i have to force off my pc
After re-reading this, it also sounds like the old lock-up problem that some quad-core's used to have. If so, it's basically a driver conflict issue. make sure all your drivers - video, chipset, sound - and Windows, are up to date. Even then, it may take a few Windows updates to clear up.

handheadman

handheadman

Pre-Searing Cadet

Join Date: Nov 2009

Nashville, TN

You may want to run SpeedFan to make sure the GPU isn't overheating. If it is, you could try increasing the fan speed with RivaTuner or similar GPU tweaker.

majoho

majoho

Forge Runner

Join Date: Jul 2006

Denmark

Quote:
Originally Posted by Kelfer View Post
Disagree w. comments about update drivers.
I had massive problems w. nvidia cards after the latest batch of MS updates which first hit at around 18.04.
Swapped out both cards for ATI and have blocked all MS updates.
It got so bad that 1 system had to be re-installed and the other rescued back to XP SP1. Everything is now to XP SP3 w. basic drivers, no daft 3rd party control panels etc. Works so far ...
Nvidia and Micsodaft should put some heads together instead of banging users against walls
I'm sorry but that's just nonsense.

I bet a lot of people (probably about half of all players) are using nvidia cards without any issues.