Can not log into game.
Chiliad
I recently purchased Guild Wars trilogy digitally from the ncsoft store and added the key to my ncsoft master account. I downloaded the game and entered my ncsoft name as my username and the password for the game, not the ncsoft account but I can not log in, I've reset my password serveral times and it keeps saying my information is incorrect, the game is registered successfully to my ncsoft account so I don't see the problem. Any help would be greatly appreciated.
ele kid
all I could say, is capslock on?
and are you ABSOLUTELY sure you typed your email and password correct,
and if you already have created a character, dont forget to fill in his/her name aswell!
and are you ABSOLUTELY sure you typed your email and password correct,
and if you already have created a character, dont forget to fill in his/her name aswell!
Chiliad
Quote:
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Originally Posted by ele kid
all I could say, is capslock on?
and are you ABSOLUTELY sure you typed your email and password correct, and if you already have created a character, dont forget to fill in his/her name aswell! |
Thanks for the reply though.
Irishguinea
Been a long time but dont you have to go to create account or add access key first on the GW login screen?
Your NC account password is not automatically your game password unless you give it the same password when you create a GW account. Which I would recommend NOT doing.
Your NC account password is not automatically your game password unless you give it the same password when you create a GW account. Which I would recommend NOT doing.
Chiliad
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Originally Posted by Irishguinea
Been a long time but dont you have to go to create account or add access key first on the GW login screen?
Your NC account password is not automatically your game password unless you give it the same password when you create a GW account. Which I would recommend NOT doing. |
Irishguinea
I'd call them, they dont do ingame support but since you cant even get ingame for the first time maybe they'll help.
Monday through Friday, 12 noon to 5 p.m. CT, by calling (512) 225-6359
Worth a shot...
Monday through Friday, 12 noon to 5 p.m. CT, by calling (512) 225-6359
Worth a shot...
TheGizzy
If your user name is your NCSoft name, it's probably formatted as: [email protected]
There's no ".com" on the end.
Give that a try.
There's no ".com" on the end.
Give that a try.
Chiliad
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Originally Posted by TheGizzy
If your user name is your NCSoft name, it's probably formatted as: [email protected]
There's no ".com" on the end. Give that a try. |
Irishguinea
You probably have but...
did you verify your email addess? Don't think you could dl Guild Wars without email verification but thought I'd ask.
Are you getting a code error number when not being able to connect?
NCsoft FAQ has multiple error codes and explanations.
When you reset password are you getting confirmation that the pw was reset successfully on screen?
Are you getting pw change confirmation emails from NC?
did you verify your email addess? Don't think you could dl Guild Wars without email verification but thought I'd ask.
Are you getting a code error number when not being able to connect?
NCsoft FAQ has multiple error codes and explanations.
When you reset password are you getting confirmation that the pw was reset successfully on screen?
Are you getting pw change confirmation emails from NC?
Chiliad
Quote:
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Originally Posted by Irishguinea
edit: nevermind, see you have reset pw multiple times...
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This sucks.Quote:
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Originally Posted by Irishguinea
You probably have but...
did you verify your email addess? Don't think you could dl Guild Wars without email verification but thought I'd ask. Are you getting a code error number when not being able to connect? NCsoft FAQ has multiple error codes and explanations. When you reset password are you getting confirmation that the pw was reset successfully on screen? Are you getting pw change confirmation emails from NC? |
I can't change my password "in game" because my GW is connected through ncsoft.
Sorry if this is a double post.
TheGizzy
Ok, some of this may be redundant... just trying to troubleshoot all possibilities:
You have two different passwords if I'm not mistaken... one for the NCSoft website, one for the game. Try both.
You have your NCSoft user name ([email protected]) and an email address associated with your NCSoft account. Try both.
Make sure you're leaving the character name space empty, obviously, since you haven't created any characters yet. If, however, you played the trial... then you DO have a character name and will need to use that.
Your login info is all "case sensitive," so make sure you're typing it all in correctly.
Also, from the NCSoft support site - a way to make sure you're using the correct login for the game:
You have two different passwords if I'm not mistaken... one for the NCSoft website, one for the game. Try both.
You have your NCSoft user name ([email protected]) and an email address associated with your NCSoft account. Try both.
Make sure you're leaving the character name space empty, obviously, since you haven't created any characters yet. If, however, you played the trial... then you DO have a character name and will need to use that.
Your login info is all "case sensitive," so make sure you're typing it all in correctly.
Also, from the NCSoft support site - a way to make sure you're using the correct login for the game:
Quote:
| log into NCsoft Account Management and click the Game Accounts link. You will see your game account name listed in the Account column next to the game account you are inquiring about. |
Chiliad
Quote:
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Originally Posted by TheGizzy
Ok, some of this may be redundant... just trying to troubleshoot all possibilities:
You have two different passwords if I'm not mistaken... one for the NCSoft website, one for the game. Try both. You have your NCSoft user name ([email protected]) and an email address associated with your NCSoft account. Try both. Make sure you're leaving the character name space empty, obviously, since you haven't created any characters yet. If, however, you played the trial... then you DO have a character name and will need to use that. Your login info is all "case sensitive," so make sure you're typing it all in correctly. Also, from the NCSoft support site - a way to make sure you're using the correct login for the game: |
TheGizzy
Hoorayyyy!! Glad you're able to get in!
Irishguinea
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Originally Posted by Chiliad
It was the name of a trial character I made and forgot about, wow I'm silly! Thank you SO much.
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