My hacked account

So I made an account in 2006. I played till 2008/2009 and quit. I'm trying to rejoin now and my account was hacked shortly after quitting. They changed the e-mail address and password and ALL the information v.v

I submitted a support ticket and found out that the account is not linked to a Master account (I never did but neither did the hacker) and that all the info I provided of the orginal account info was correct but it is all changed now. They have a different e-mail, password, address, phone #, Date of birth, and everything :\

I provided the NCSoft Support team all the information before the account was changed. Its all 100% correct and I had that confirmed on the phone. I provided one access key to my Nightfall out of the Four campagins. Unfornately I don't have the rest. I even called with the same phone number that was orginally registered to the account. I have called 3 times now v.v

Support is giving me the run around and asking me questions that should not matter :\ I know they have to verify I am the orginal owner but I don't know what more I can give. I even told them the Serials by the Barcode and where I bought each campagin.

My ticket was forwarded to the Supervisor but he toke 27 hours to ask 2 questions that are so trivial. This was all after I called twice! I feel he didn't even read or care about my issue :\

I have no clue what more I can do, Do you guys know?

Nothing. We are not ArenaNet. Continue following up with support because they're the ones there to help you. Also try the new support forums (there's a link on the Official Website) if you're really getting nowhere.

Given we can't help you, closed.