Something is Going On at ANet

BrettM

BrettM

Desert Nomad

Join Date: Aug 2008

Fuzzy Physics Institute

E/

Let's look at the evidence.

In the last few updates ANet has fixed a whole ton of minor issues, some of which have been affecting the game for many years. E.g., Light of Deldrimor bug, Carlotta bug, bonus description for Ruins of Surmia, ettin locations in Deldrimor Bowl. Art issues with a pet tamer that 99% of players never interact with, fercryinoutloud!

On top of this they have addressed a big issue that the community has been requesting for years to no avail: restoration of hacked accounts.

All this for a game near the end of its life cycle? It seems odd.

So, where am I going with this? Do I have to look a gift horse in the mouth? Can't I just accept that Santa has come early with a sleigh full of goodies?

In a word, no. I think this calls for some major theorycrafting, and we're just the people who can do it! Where is ANet suddenly getting the resources to do all this and what does it mean?

Did they hook Joe Kimmies, Live Team programmer, up to a caffeine drip and stuff him full of uppers? Did ANet recently hire about 50 Live Team interns to assist with art, writing, and programming? Did half of the GW2 team suddenly find themselves with lots of time on their hands to help with GW1?

Let's hear some ideas!

drkn

drkn

Forge Runner

Join Date: Jan 2009

Wroc??aw, Poland

Midnight Mayhem

Me/

Those are minor issues, most of them are quite easily fixable, i assume. ANet became aware of many such problems, but also can manage those issues better, with the dawning of their official support forum.

Star_Jewel

Star_Jewel

Jungle Guide

Join Date: Mar 2010

Denizen of Tyria since Feb. 2009

As the release of GW2 looms nearer, I'd imagine paying attention to GW1 with a little extra love establishes some form of goodwill towards the existing customers, bettering the chances that those customers will buy GW2.

I know a lot of people said, "If GW2 suffers the same hacking vulnerabilities that GW1 does, I don't think I'll buy it." That's not something they'd take lightly.

Bristlebane

Bristlebane

Desert Nomad

Join Date: Jan 2008

Mo/

I think their new bug feedback system is paying off, and the team who handles it mostly take on the quick fixes first that doesn't require too much manpower. The GW2 team also helps as some new technologies developed for GW2 can sometimes be made backwards compatible (fully or partially) with GW1 like the restoration of hacked accounts.

Riot Narita

Desert Nomad

Join Date: Apr 2007

Quote:
Originally Posted by BrettM View Post
they have addressed a big issue that the community has been requesting for years to no avail: restoration of hacked accounts.
Whut?! They can restore hacked accounts now? Return stolen goods etc?

BrettM

BrettM

Desert Nomad

Join Date: Aug 2008

Fuzzy Physics Institute

E/

Quote:
Originally Posted by drkn View Post
Those are minor issues, most of them are quite easily fixable, i assume. ANet became aware of many such problems, but also can manage those issues better, with the dawning of their official support forum.
Ah, but forums don't fix issues, people do. Managing issues better does not create the time for staff to work on a pet tamer with flaws noticeable only to the most anal-retentive of players, unless the previous management was horrid beyond belief and huge amounts of time were being wasted. (Has some perfectionist artist been losing sleep over the last five years because these flaws have gone uncorrected? Seems unlikely.)

They never had the manpower before to take care of these minor issues because there were always more important things to work on. So, either ANet added enough staff to allow minor issues to be given priority while still getting the more important things done OR currently there are not enough important things that need the attention of the existing staff and they are free to clear up outstanding tickets from years back.

If the first is true, then it sounds like ANet has gotten a cash infusion.

If the second is true, then it sounds like there is a lull in development somewhere. I can't see a lull for the Live Team with Wintersday and WoC Part 3 coming, so that would mean a lull in GW2 development. What would cause such a lull? Maybe ... GW2 being in CBT right now?

Let the rumor mongering begin!

Edit @Riot Narita: Yes, they can restore hacked accounts, with some restrictions, if the hack occurred after Oct 1, 2011. See this post by Gaile Gray in the support forums.

Lithril Ashwalker

Lithril Ashwalker

Jungle Guide

Join Date: Dec 2008

Alabama

A/

Quote:
Originally Posted by Star_Jewel View Post
As the release of GW2 looms nearer, I'd imagine paying attention to GW1 with a little extra love establishes some form of goodwill towards the existing customers, bettering the chances that those customers will buy GW2.

I know a lot of people said, "If GW2 suffers the same hacking vulnerabilities that GW1 does, I don't think I'll buy it." That's not something they'd take lightly.
considering that the events are endless of what could happen randomly while out in the world, i dont think its fairly easy to bot in gw2 at all, that would mean having every scenario in the programming and even then players could come help u out/gank u ....pvp however i worry for for botters.

Shayne Hawke

Shayne Hawke

Departed from Tyria

Join Date: May 2007

Clan Dethryche [dth]

R/

The Live team isn't putting out new things at any kind of blazing pace, so it seems like programmers may have a lot of spare time to fix things that have been broken. It would see that ANet has found the support forum as being a good method of getting the right information relayed from the players to support to the programmers that fix errors.

The ability to restore accounts is something that doesn't sound like it was worked on with the intention of adding something to GW, but more that it was an easy byproduct of them working on the same system for the future release of GW2.

ruk1a

ruk1a

Wilds Pathfinder

Join Date: May 2008

UR MOM LOL

ATTACK OF THE KILLER TOMATOES

A/

Quote:
Originally Posted by Lithril Ashwalker View Post
considering that the events are endless of what could happen randomly while out in the world, i dont think its fairly easy to bot in gw2 at all, that would mean having every scenario in the programming and even then players could come help u out/gank u ....pvp however i worry for for botters.
Well since there is no world pvp.. aside from the battlegrounds I don't see botters being effected by pvp however I do find it hard to believe any half decent bots would see the light of day in GW2 considering the dynamic events.

But then again we haven't seen end game and such, and I'm sure there are area's that aren't so dynamic that could be botted.

Riot Narita

Desert Nomad

Join Date: Apr 2007

Quote:
Originally Posted by BrettM View Post
Edit @Riot Narita: Yes, they can restore hacked accounts, with some restrictions, if the hack occurred after Oct 1, 2011. See this post by Gaile Gray in the support forums.
A W E S O M E

Thanks.

HellScreamS

Krytan Explorer

Join Date: Aug 2009

wouldn't you like to know?

^yea KFC just subscribed to me for 1 year^

P/

Yea, they decided to fix graphics issues with pet tamers, when they promised the paragon update like what, 2 years ago? There's so much shit that would require immediate attention floating around in this game that isn't fixed and they have the time to fix clipping issues with pet tamers. Let's all be grateful to them.

wilebill

wilebill

Desert Nomad

Join Date: Dec 2005

Mt Vernon, Ohio

Band of the Hawk

W/Mo

The answer is John Stumme. Give him the resources and he will give us things beyond belief.

Theory Crafting: Well, mine is simply that GW 1 is a game that ANet intends to keep alive and well as a complementary game to GW 2. They will enhance the linkages between the two games after the release of GW 2. Selling two games is better than selling one.

Look at what Blizzard is doing with the Pandarin expansion. Lots of goodies including the (according to TotalHalibut) gay flying horse. No offense to gays intended, but I could not stand in Darnassus and watch one hovering overhead without thinking it looked the part. Then they are giving away Diablo III for free with the annual subscription package.

Blizzard does not have the option of allowing players to go back to the "old WoW" so they give away Diablo III for free. ANet need only keep GW 1 running and provide some cool freebies for doing cross game quests to keep power gamers happy and sales of GW 1 high also. Plus gamers like me who love their characters and heroes in GW 1 will remain happy too.

It may sound crazy, but I see more activity in GW 1 after the release of GW 2 than now. So the money invested in GW 1 right now more than makes sense.

Eronia

Frost Gate Guardian

Join Date: Aug 2008

Gadds Little Helpers

Mo/Me

If you're looking for theories here's one:
GW2 is near completion. As soon as it it released it will take almost all of ANet's resources to watch over it. Therefore, if they get rid of most of the GW1 bugs now, GW1 will optimally be self sufficient and not have people complaining about the random problems and diverting their resources.
Or, in actuality, they probably just wanted to get some of this stuff done.

zwei2stein

zwei2stein

Grotto Attendant

Join Date: Jun 2006

Europe

The German Order [GER]

N/

Fixing small stuff that no-one really cares about being fixed is perfect task for new developer to get familiar with system.

It is also great for keeping experienced dev busy while he is waiting for designers to tell him what he needs to do.

Gladiator Steven

Academy Page

Join Date: Mar 2010

United States

R/Mo

They took something they were working on in guild wars 2, which in this case is the restoration of hacked accounts, and implemented it into Guild Wars 1. The rest of the other updates are nothing to mention and normal.

Swingline

Swingline

Forge Runner

Join Date: Sep 2010

Somewhere far away from you

The Mirror of Reason[SNOW]

W/

I think Anet is just becoming more efficient. With the team working on GW2 they are coming up with tools that GW1 should have had that they are implementing.

I wouldn't read to much into it for release date info. They most likely found some spare time in between new content for GW1 and finishing GW2 to fix the remaining problems GW1 has. This also coincides with the new bug report system.

tummlykins

Frost Gate Guardian

Join Date: Jun 2010

I have three theories:

1) A Live Team member or one of the QA workers has prioritised and implemented a list of real but easily fixable bugs and has brought them to the attention of the programmer who can fix these things in a few short minutes. Previously the communication process between the programmers and bug reports was a lot more convoluted, less efficient or just a lower priority.

2) Guild Wars 2 is nearing completion and ArenaNet is really stepping up their legacy investments hoping to drive home the impression they are actively servicing the game and will offer good customer service and quality assurance for the next one. It won't matter that the game went largely untouched between expansions (with the exception of slight bug fixes or skill balances) if they can really drive home in recent years they were doing upkeep on the game, people have short memories.

3) They are looking to streamline a process of bug fixes and minor changes to the game so that they have a more thorough and active upkeep on Guild Wars 2. By trialling and getting used to doing it for GW1, they will already have a system going for when GW2 launches.

Basically 2) and 3) are just conspiracy theories hoping for GW2 launching soon. I think ultimately the answer to your question is they've created the Guild Wars support forums.

https://forum.guildwars.com/forum

Ever since it was first implemented we started seeing more bug fixes at a greater frequency than before.

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

my take:
I have a list of stuff I would like to get done.
This list has a few parts:
stuff that I can do fairly quickly,
stuff that will take me some time,
and stuff that god will need to help me with.

I try to do the fairly quickly stuff as soon as it gets on my list, stuff that takes some time--I might get around to.....and occasionally god has helped me finish a few of my tasks.
ok.
I put things on my list, outside of the order mentioned above, there is none....so things get to the top----when they get to the top.

as I see it....anet probably has a similar list, and fairly quickly stuff is now getting looked at--quick bug fixes from 6 years ago et.al, while a few takes time are also being addressed--paragon attributes, and yes, even the god helping one--restoration of hacked accounts--probably more due to gw2 than anything else.

so I see nothing more than anet clearing up their 'to do' list before the wintersday holiday (and everyone taking time off---).

Kendil

Krytan Explorer

Join Date: Apr 2009

Sweden

They know that the end of the world is comming and that they won't launch gw2 before then, so they are panicing and updates gw1 just to give us something?

On a more serious note I have been thinking for quite a while now that they use gw1 in order to test things for gw2, and I think the account restoration is a perfect example of that. They do still have a live team, and at least I don't get surprised that they do their work and fix some of the bugs that noone ever encounters but still have been there for ages. They do a great job, /go(live)team

Jenn

Jenn

Resigned.

Join Date: Sep 2006

Here's the craziness that I think is going on:

Anet *gasp* has EMPLOYEES that work on Guild Wars!~ And, like they have in the past, have fixed issues. Now that no new chapters are being developed, they can put time into these little, but pervasive bugs. Oh, and the account restoration was actually a tool that was mostly developed for GW2, but was able to be applied to GW.

Sorry to kill all the dreams and theorycrafting

ruksak

ruksak

Academy Page

Join Date: Jun 2009

INDY

PvE

P/W

I'm sure they've had to hire some help in prep for the new release. This makes good practice for them in regard to their coming duties. I thought it was a shame that they stopped releasing titles after EotN, really somewhat inexcusable.

I give them much love, however, for maintaining the realms and keeping vigilant over spam-bots, hacks and no-good-doers.

Mireles

Mireles

Wilds Pathfinder

Join Date: Jun 2009

W/Me

I think they realized that guild wars 2 is taking much longer than anyone expected.... It is in their best interest to maintain this game until it comes out.... letting this game die wont kill sales... but the more people still playing guild wars will have a positive effect and outlook on the sale of guild wars 2.... and yes more titles would be appreciated.

Sciros Darkblade

Sciros Darkblade

Krytan Explorer

Join Date: May 2005

Ohio

Archons Ascendant [Arch] - Leader

W/

Quote:
Originally Posted by zwei2stein View Post
Fixing small stuff that no-one really cares about being fixed is perfect task for new developer to get familiar with system.

It is also great for keeping experienced dev busy while he is waiting for designers to tell him what he needs to do.
This. We are talking trivial pieces of work here. Changing the skin on an NPC, changing an attribute here or there, etc. Nothing to write home about.

The support forums are making these issues easier to recognize and prioritize, there is that.

Baktwerel

Baktwerel

Ascalonian Squire

Join Date: Oct 2011

E/R

It's just Anet being good developers. Only because GW2 will be out eventually, GW will still go on and they won't neglect it. Most developers would probably ignore the "old" game, but they seem to be doing a good job in not doing so. I think this is pretty cool.

StormDragonZ

StormDragonZ

Desert Nomad

Join Date: Jan 2008

New York

W/R

If they intend to fix bugs, I'm waiting patiently for Air of Disenchantment to get fixed.

Oh yeah, don't forget Greater Conflagration too.

Saint Scarlet

Saint Scarlet

Frost Gate Guardian

Join Date: Jan 2010

Everywhere

Rise of Corruption[RoC]

R/

The Asuran Council that was leading them(need to have several staff meetings a day to show progress on projects, like whose turn to make coffee it is), has been killed off by the Dragons and now Anet staff are slavishly bound by the Dragons to work(so they are a hive mind of sorts and don't need to talk to fix things, or arrange the coffee duties).

Or it's just that due to the forum they can prioritize which bugs are easiest to fix and get them out of the way, possibly with a little help from former GW2 members who are now having a bit of a lull due to it being in closed beta.

Luphrecio

Academy Page

Join Date: Apr 2005

I think that becuase gw 2 is coming out soon or at least people are hearing about it, many players who havent played for a while are coming back.

For example, me, I havent played the game in four years but Two weeks ago I decided to come back, because I was getting a bit excited about gw2, I hadnt logged onto my character in 2 years but I downloaded it and found myself banned.

So I contacted support and they told me that my account had been hacked into or something so they closed it, and they fixed it right away.

Whatever happened, I assume it happened to other players as well, and they may have gotten a few new players coming back, these players were probably in the same or similar situation so, they probably felt they had to address the problem, I mean old players are coming back becuase of gw2, if they come back and their accounts are messed up, that would kill the desire to buy gw2.

X Dr Pepper X

X Dr Pepper X

Frost Gate Guardian

Join Date: Apr 2008

The Mirror of Reason [SNOW]

R/

I dont care about small bugs

I want ANet to show their dedication of GW1 by fixing the abysmal state of the game

Destroy SC and exploitative farming
Balance PvE, streamline PvE, make it interesting, etc
Nerf Dervs in PvP, appropriately take measures to balance PvP

turbo234

Wilds Pathfinder

Join Date: Sep 2006

WI

Mo/

i don't think anything big will happen to be honest. the hacking solution to me is something they were able to implement because it's something they were trying to figure out for gw2 as well.

MithranArkanere

MithranArkanere

Underworld Spelunker

Join Date: Nov 2006

wikipedia.org/wiki/Vigo

Heraldos de la Llama Oscura [HLO]

E/

Thanks to digital distribution, there's a steady flow of players in the game.

It may not be as much as back in the day, but there's lots of players with low-end computers out there that play low-req indie games, oldies like Diablo, Starcraft, Doom, Baldur's Gate, counter strike 1.6, Half Life Deathmatch, Quake, and other games with low requirements.

They are still fun, and they many not have the money to get a better system, but they still play, and since they still have lots of games, they don't need to get a better system for the latest ones.


As long as this low-end market is there, there will still be players for GW.
There's also people that may get GW1 after getting GW2. Maybe because they liked a lot the game that want to see its origins, or because they want to unlock the HoM stuff.


So GW is far from dead. At least for now.



Now... when a bug is so minor that fixing it takes little time, a project manager may move it to the top of the list so people with spare time deal with it instead doing nothing while they wait for someone else to do something before they can do the next thing.
For example a coder may have to wait for a rule designer while they make numbers for balance.

There's a process for that.



And there's also the Support Forums and the staff working there like Gayle Gray, that seem to work like 8000 times better than NCSoft support. (No, I didn't mean 9000, the original says 8000, and so says the dub in my own language, so it's 8000 for me)

Lishy

Lishy

Forge Runner

Join Date: Jan 2008

John Stummie took over the live team from someone else, to my understanding.

And that's why the updates have been so awesome

Fluffy Kittens

Guest

Join Date: Dec 2009

Quote:
Originally Posted by Jenn View Post
Here's the craziness that I think is going on:

Anet *gasp* has EMPLOYEES that work on Guild Wars!~ And, like they have in the past, have fixed issues. Now that no new chapters are being developed, they can put time into these little, but pervasive bugs. Oh, and the account restoration was actually a tool that was mostly developed for GW2, but was able to be applied to GW.

Sorry to kill all the dreams and theorycrafting
Win!
100% correct.

Amlin

Amlin

Pre-Searing Cadet

Join Date: Jul 2011

R/P

In terms of security measures I would hope that they have an Authenticator system in place when the game is launched or at least within a year of the launch.