Fast support ticket replies

firadesunna

Ascalonian Squire

Join Date: Nov 2007

The Ruby Knights of Ascalon [Ruby]

Mo/E

26 Nov 2011 at 01:10 - 1
What is the fastest reply you have ever received from guild wars support??

I was shocked when less than 10 minutes after I sent in my ticket I got a reply... This is a million times better than some games where you have to wait 4-5 days!!

AngelWJedi

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

26 Nov 2011 at 01:38 - 2
Quote:
Originally Posted by firadesunna View Post
What is the fastest reply you have ever received from guild wars support??

I was shocked when less than 10 minutes after I sent in my ticket I got a reply... This is a million times better than some games where you have to wait 4-5 days!!
wow you got lucky. the normal waiting time for most is 1-3 days xD for me it was a day per emails...

MithranArkanere

MithranArkanere

Underworld Spelunker

Join Date: Nov 2006

wikipedia.org/wiki/Vigo

Heraldos de la Llama Oscura [HLO]

E/

26 Nov 2011 at 13:30 - 3
I've never had to open a ticked. I've used the forum a couple of times, though. The response from Gayle took less than 3 days.

makosi

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

26 Nov 2011 at 14:50 - 4
I get the bot replies immeditately after I submit a ticket. I did get a human reply after about an hour once.

I guess they're not as busy nowadays given that the game is in its senior years.

gremlin

Furnace Stoker

Join Date: Oct 2006

GWAR

Me/Mo

26 Nov 2011 at 15:44 - 5
I find them very good I recon its all in how you express yourself, using real words helps not text message style.

If its a complicated explanation I put a short simple outline then a full explanation in the body of text.
Then add any additional info at the end, this games support is grade 1 compared to some.

Wielder Of Magic

Lion's Arch Merchant

Join Date: May 2008

Netherlands

The Saviors Of [EviL]

D/

26 Nov 2011 at 16:20 - 6
the few times I have used support they responded the same day and were very polite and helpful.
I have nothing but positive words for them.

womBonk

womBonk

Ascalonian Squire

Join Date: Jul 2011

26 Nov 2011 at 18:21 - 7
They usually get back to me within 3 - 24hrs. Depends on the subject of the ticket. I don't know what all the fuss about Guild Wars support is about.

firadesunna

Ascalonian Squire

Join Date: Nov 2007

The Ruby Knights of Ascalon [Ruby]

Mo/E

26 Nov 2011 at 19:15 - 8
Quote:
Originally Posted by womBonk View Post
They usually get back to me within 3 - 24hrs. Depends on the subject of the ticket. I don't know what all the fuss about Guild Wars support is about.
That's partly why I made this thread all I ever seem to hear is people complaining so I wanted to have a thread for people to show how helpful and fast their support is <3

Wyndy

Wyndy

Krytan Explorer

Join Date: Nov 2008

in the know

Chronic Chaos

N/Me

26 Nov 2011 at 19:34 - 9
I will get a reply within a day. If I am reporting a chronic leecher, sometimes they get a suspension the same day.

BenjZee

BenjZee

Forge Runner

Join Date: Dec 2006

The Overacheivers [Club]

Mo/

26 Nov 2011 at 19:54 - 10
a few years ago when EOTN came out i had an issue with my credit card and i was able to sort out account restoration in a few hours from them with several replies

LanaDarkess

LanaDarkess

Frost Gate Guardian

Join Date: Aug 2011

Australia

N/

27 Nov 2011 at 08:37 - 11
But now, thinking about it, how many people do we know have been hacked since October 1st? (Me for one), and how many of those people will be wanting their accounts restored?