We're seeing reports coming from a variety of sources that players are experiencing connection errors (007, 040) and being disconnected from the game. First we're very sorry about this situation at this particular time.
If you're affected by these issues, please submit a support ticket on the Support website:
https://guildwars.custhelp.com
Make sure to select the "Technical Support" category and "Connectivity" subcategory. This will ensure that we can consolidate data on this situation and take appropriate actions.
Thanks for your help.
Seeing connection errors or disconnects? Please contact support
St??phane Lo Presti
GODh
I cant even find those (sub)categories 
Kendil
Quote:
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Originally Posted by GODh
I cant even find those (sub)categories
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Kelvin Greyheart
It's been exclusively in the eruo districts from what everyone has said within my guild.
Not that anyone I know is surprised by this. It's always the euro dists that fart.
Not that anyone I know is surprised by this. It's always the euro dists that fart.
Martin Alvito
Quote:
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Originally Posted by Kelvin Greyheart
It's been exclusively in the eruo districts from what everyone has said within my guild.
Not that anyone I know is surprised by this. It's always the euro dists that fart. |
The Only Warrior
so we should submit a report individually, 2-3 million reports...what are you gonna do about it? send an auto-response email 5 days later? Were telling you now, all the GW forum sites are reporting it, thousands of people have already sent error reports. You dont even have a live team thats paying attention, what are you gonna do the event is over and half the player base has missed the majority of it, say "sorry bad luck"? and you expect us to buy GW2, when you wont even support GW1?
rb.widow
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Originally Posted by The Only Warrior
so we should submit a report individually, 2-3 million reports...what are you gonna do about it? send an auto-response email 5 days later? Were telling you now, all the GW forum sites are reporting it, thousands of people have already sent error reports. You dont even have a live team thats paying attention, what are you gonna do the event is over and half the player base has missed the majority of it, say "sorry bad luck"? and you expect us to buy GW2, when you wont even support GW1?
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Kinda of wish i hadnt downloaded the 13Gb Beta Client now, as im not holding out much hope for this weekend with that either now.
Lordkrall
Seriously? People think 2-3 million players are having trouble?
We have ONE player in our whole alliance that have had that trouble, and it is one of the biggest currently alive. I doubt the issue is as widespread as you make it out.
We have ONE player in our whole alliance that have had that trouble, and it is one of the biggest currently alive. I doubt the issue is as widespread as you make it out.
Kook~NBK~
I wonder how many of those people experiencing disconnects were DLing the GW2 client while trying to play GW. I got DC'd a couple of times yesterday because of it. (007) DL complete - no worries.
Yuris Sayuri
Quote:
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Originally Posted by Lordkrall
Seriously? People think 2-3 million players are having trouble?
We have ONE player in our whole alliance that have had that trouble, and it is one of the biggest currently alive. I doubt the issue is as widespread as you make it out. |
cheers
Lordkrall
No, the ally is mostly European players, including myself, and I nor they had trouble.
We do have ways of communicating outside of the game aswell, and it is quite easy to see how many that are online aka being able to login.
We do have ways of communicating outside of the game aswell, and it is quite easy to see how many that are online aka being able to login.
Whatway
I can guarantee you this is not an exclusively European problem. Myself and most of my American alliance has been experiencing trouble logging in and staying logged in. This started a few days before the event kicked off.
Fay Vert
I Had this on most of my characters. One in Surmia could not get in at all, one in GToB could connect eventually with repeated attempts, one in Pre-fort ranik connected first time but with a very long delay.
I changed one of the successful logged in characters to Anerican District (from Europe English) and now all characters can connect fine. Even the stuck one in Surmia.
And no, no downloads of anything going on.
I changed one of the successful logged in characters to Anerican District (from Europe English) and now all characters can connect fine. Even the stuck one in Surmia.
And no, no downloads of anything going on.
Tachyon
This is ridiculous! I haven't been able to play now for two days, and all I get from support is some generic 'cut and paste' response that solves nothing.
majoho
I wonder why we are asked to report this if we just get a canned answer!!!
Tachyon
God knows. I've just tried to log-in again, and guess what? Yes that's right, it's still giving me the finger with the 007 error.
Premium Unleaded
This is like the second or third time in the last few weeks that the European servers have majorly RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOed up.
majoho
Wonder if the EU servers for GW2 will actually work tomorrow.
Lordkrall
Do you actually post good tickets? With as much information as possible? (ISP, other programs running, what you were doing, OS, computer, country) and so on?
The more info ArenaNet gets, the easier for them to localize the error and fix it.
Getting 10 reports saying: I CAN'T LOG IN PLEASE FIX!!!!!! won't help anyone.
The more info ArenaNet gets, the easier for them to localize the error and fix it.
Getting 10 reports saying: I CAN'T LOG IN PLEASE FIX!!!!!! won't help anyone.
majoho
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Originally Posted by Lordkrall
Getting 10 reports saying: I CAN'T LOG IN PLEASE FIX!!!!!! won't help anyone.
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Lordkrall
The more info they get, the easier for them to solve it.
If it is for example only happening to people using Windows XP SP3 with Nvidia Cards it would be much easier to focus on those specific things.
If it is for example only happening to people using Windows XP SP3 with Nvidia Cards it would be much easier to focus on those specific things.
majoho
Obviously, but this is a network issue not a configuration issue.
And if they wanted any specific info why didn't she ask for it.
And if they wanted any specific info why didn't she ask for it.
Lordkrall
He didnt ask for it because it is written quite clearly at the support-form.
majoho
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Originally Posted by Lordkrall
He didnt ask for it because it is written quite clearly at the support-form.
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Lordkrall
Seriously? It was a freaking EXAMPLE, I am well aware that it is highly unlikely that a graphic card will cause connection issues.
Mintha Syl
Quote:
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Originally Posted by Lordkrall
The more info they get, the easier for them to solve it.
If it is for example only happening to people using Windows XP SP3 with Nvidia Cards it would be much easier to focus on those specific things. |
Nekodesu
Quote:
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Originally Posted by Lordkrall
Seriously? People think 2-3 million players are having trouble?
We have ONE player in our whole alliance that have had that trouble, and it is one of the biggest currently alive. I doubt the issue is as widespread as you make it out. |
BenjZee
I've found a temporary solution i wish to share: If your EU character can't be logged into, switch characters to find one thats inside the guild hall. Hopefully the one in the guild hall will load meaning you can map travel to one of the other cities such as GTOB or Lions arch, select american district. Now if you swtich characters then you should be able to play the others.
Missing HB
I noticed many guilds aren't logging in the GvG mat , resulting in matchs not counting. I noticed as well A LOT of errors 007 and code 040 in HoH and Codex.
I didn't experience any problem in PvE/JQ/RA/Festive arenas, although they're probably 10 times more active than GvG and HA at the moment...
I didn't experience any problem in PvE/JQ/RA/Festive arenas, although they're probably 10 times more active than GvG and HA at the moment...
elmicker
I couldn't log into any of my characters, but found a quick workaround by creating a PvP character, which entered the temple of balthazar no problem. I then switched to a US district and everything seems to be working now.
Mintha Syl
Quote:
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Originally Posted by BenjZee
I've found a temporary solution i wish to share: If your EU character can't be logged into, switch characters to find one thats inside the guild hall. Hopefully the one in the guild hall will load meaning you can map travel to one of the other cities such as GTOB or Lions arch, select american district. Now if you swtich characters then you should be able to play the others.
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Well it's now two full days of 007 and 040...and I've heard many can't connect to the gw2 beta as well and I guess the servers are the same ones...In all of gw history I've never seen such a bad time.
Riot Narita
Quote:
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Originally Posted by BenjZee
I've found a temporary solution i wish to share: If your EU character can't be logged into, switch characters to find one thats inside the guild hall. Hopefully the one in the guild hall will load meaning you can map travel to one of the other cities such as GTOB or Lions arch, select american district. Now if you swtich characters then you should be able to play the others.
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I have several characters (mules) in GH, they have exactly the same problem.
I have managed to log in AND switch to american districts - everything fine after that.
BUT - it seems to me your guild hall is tied to your "home" region (Euro), so if you visit your GH, you are likely to d/c and you're back to square one (Euro districts). Same thing will happen if you log out, and log back in using a character that is in the GH.
If you manage to get in and also manage to switch to non-euro district...
STAY AWAY FROM YOUR GUILD HALL!
Ayuhmii Shanbwa
i tried logging in international districts (which i always use)
i sent a post to the report, which the dev told us to, but no solutions or replies
still waiting to be able to get some more GW done before GW2 really is released, and get more items, which i miss for almost 24 hours by now o_O (just less than 15 minutes left for that)
i sure hope there'll be a solution anytime soon, before the anniversary event ends, and my tokens will rust away in my bags (i wanna trade em for bday cupcakes, lol)
and the time to do more in GW before GW2 dies mostly, is running out.... sigh, GW2 already making it harder for me
ps. i'm getting help lately to do certain stuff on some chars, so i have to count on someone else, who will of course play GW2 once its out
thought i just explain why i'm kinda worried, as i also explained i wont join GW2 for reasons
anyway, i hope they will be able to do something soon enough, as i cant play for almost a whole day by now, plz anet.... i'm waiting (not complaining, just worried)
i sent a post to the report, which the dev told us to, but no solutions or replies
still waiting to be able to get some more GW done before GW2 really is released, and get more items, which i miss for almost 24 hours by now o_O (just less than 15 minutes left for that)
i sure hope there'll be a solution anytime soon, before the anniversary event ends, and my tokens will rust away in my bags (i wanna trade em for bday cupcakes, lol)
and the time to do more in GW before GW2 dies mostly, is running out.... sigh, GW2 already making it harder for me
ps. i'm getting help lately to do certain stuff on some chars, so i have to count on someone else, who will of course play GW2 once its out
thought i just explain why i'm kinda worried, as i also explained i wont join GW2 for reasons
anyway, i hope they will be able to do something soon enough, as i cant play for almost a whole day by now, plz anet.... i'm waiting (not complaining, just worried)
lemming
great job fixing it for the mat
huehuehue
huehuehue
Ayuhmii Shanbwa
oh, my other account CAN get in GW, with bit of lag in the logging in part, but still o_O
too bad i barely use that account.... so its NOT the country, looks more like they randomly choose accounts to not let on GW or something
can anyone tell me why this is like this?
EDIT: i was in EU... weird, as i always do stuff in inter.
it works for me now, lets hope it stays like that
maybe its anet who let me through, maybe i'm lucky (which is rare)
too bad i barely use that account.... so its NOT the country, looks more like they randomly choose accounts to not let on GW or something
can anyone tell me why this is like this?
EDIT: i was in EU... weird, as i always do stuff in inter.
it works for me now, lets hope it stays like that
maybe its anet who let me through, maybe i'm lucky (which is rare)
Mintha Syl
Quote:
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Originally Posted by Ayuhmii Shanbwa
it works for me now, lets hope it stays like that
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elmicker
It's almost certainly a load thing. I was able to log in last night around this time to kick off some nine rings AFK but couldn't so much as change instance once i came back 13 hours later. Just make sure you log off in an american district.
WhitePaladin
It took very long to download the client when i was reinstalling, and then when I tried loading german dis in LA it would say I need to download 5000+files but never started :/
Finally I was able to play when i left it on for one night in the load screen XD
Probably all the beta downloads slowing the anet servers down
Finally I was able to play when i left it on for one night in the load screen XD
Probably all the beta downloads slowing the anet servers down
LocoStar
I sent ticket to support and after almost 24 hrs i still can't play GW1 and didnt get any reply fro, support. Nice joke 
Guy Incognito
Well, I switched to US districts so I could finish off R3 Zaishen.. everything was ok for an hour or 2, little slow but working.
Then Mr Bond and his mate found me again.
Doesn't seem to matter what dists you're in, the servers are knackered ATM.
Then Mr Bond and his mate found me again.
Doesn't seem to matter what dists you're in, the servers are knackered ATM.