Code 007/040

Polgara Val

Wilds Pathfinder

Join Date: Apr 2007

TSR

Mo/Me

Im getting a great deal of these codes now as the day progresses, im not sure if its stemming from the afk'ers in 9 rings or not. UK here.

Pol

Shinichi Megure

Pre-Searing Cadet

Join Date: Jan 2010

MoO

same here, lots of dcs in dragon arena -_-, ger.

Pippilotta

Pre-Searing Cadet

Join Date: Dec 2010

IRS

E/

I've been getting code 040 for over an hour now (in Belgium)

Duo Maxxwel

Ascalonian Squire

Join Date: Feb 2012

R/

I have just started to receive Code 040 as well. Virginia, United States reporting in.

Polgara Val

Wilds Pathfinder

Join Date: Apr 2007

TSR

Mo/Me

Well I cant get in at all now for the last hour, codes vary 007 to 040.

Pol

Whatway

Lion's Arch Merchant

Join Date: Apr 2011

WTB Q11-13 Str -2e/-2s Eternal Shields

A/Me

I've received both errors frequently since the festival started. I get booted less in American districts, but it's been largely independent of where my toons are.

Jansy

Jansy

Lion's Arch Merchant

Join Date: Apr 2009

The Kingdom of Ascalon

N/P

if arenanet cant even run gw1 properly, how is gw2 gonna fair? been getting both errors all day long, from an unhappy uk-based player

silk stormwind

silk stormwind

Ascalonian Squire

Join Date: Mar 2010

TOG:The older gamers

W/Mo

Yep same here 007/040 ever since the dragon festival started just hope gw2 fairs better when we start in 2 months because if this event is anything to go on then gw2 will have a tough first few months

loopysnoopy

loopysnoopy

Lion's Arch Merchant

Join Date: Jun 2010

England

The Ministery Of Cookies (MC)

W/Mo

Same here UK and a constant stream of code 40's, got my reply back from anet/gw and there saying its on my end lol as data packs are not getting through even tho I've proved it with ping plotter that it isn't. They still saying nothings wrong their end

Polgara Val

Wilds Pathfinder

Join Date: Apr 2007

TSR

Mo/Me

I think the euro servers always have issues, this happened during the birthday event to. As soon as I get in and I recommend this to anyone who is in Europe to go to American Districts.

Pol

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

Another Brit confirming the problem is not "at our end."

cantalus

Lion's Arch Merchant

Join Date: Aug 2005

curious anet's version of building customer confidence

multiple 040s

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

Lots of login problems - 004, 007, 040 - for the last 1.5-2 hours.
3 different accounts, in different regions - AM and EU.
From South Africa.

So, the problem is widespread and affecting various different people = ANET's PROBLEM

Fix it!!

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

Worst thing is, there''s no reconnect. I have been trying to do Darkrime Delves for the past 4 hours - every time I disconnect, it's back to the character select screen

loopysnoopy

loopysnoopy

Lion's Arch Merchant

Join Date: Jun 2010

England

The Ministery Of Cookies (MC)

W/Mo

The main problem is with the in-flux of players coming back to either finish titles off and such and people trying to make a fast buck while the festival is on.

Problem is that the servers are so poorly maintain that it cant cope with a large in-flux of players this causes a lot of problems. Also with Guild Wars been put into auto mode that doesn't help either as there is no anet/GW employ on the ground to say server guys we have a defcon situation here! fix asap.

Makes me wonder if buying guild wars 2 was the wisest considering how they have left Guild Wars.................

Raven Wing

Jungle Guide

Join Date: Nov 2005

The Imperial Guards of Istan [TIGI]

N/

Denmark here, I have had it a few times today aswell.

dunky_g

dunky_g

Desert Nomad

Join Date: Dec 2005

[SNOW]

A Brit here with a game rendered completely unplayable due to Err 40 or 7.

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

Quote:
Originally Posted by loopysnoopy View Post
The main problem is with the in-flux of players coming back to either finish titles off and such and people trying to make a fast buck while the festival is on.

Problem is that the servers are so poorly maintain that it cant cope with a large in-flux of players this causes a lot of problems. Also with Guild Wars been put into auto mode that doesn't help either as there is no anet/GW employ on the ground to say server guys we have a defcon situation here! fix asap.

Makes me wonder if buying guild wars 2 was the wisest considering how they have left Guild Wars.................
this does make you wonder...especially when BOTH games are live...what will the lag or dc's be like then????

Pippilotta

Pre-Searing Cadet

Join Date: Dec 2010

IRS

E/

I finally got in and moved to an Asia district which doesn't have the 007 (or w/e) problem

RdySetWillis

RdySetWillis

Ascalonian Squire

Join Date: Jan 2012

IGN Rdy Set Willis

W/

Quote:
Originally Posted by cosyfiep View Post
this does make you wonder...especially when BOTH games are live...what will the lag or dc's be like then????
They're run on entirely separate servers, if I understand correctly. Whether or not bandwidth/disconnect errors will continue? Only time can tell.

One would hope that the recent decline in server quality (by recent, probably the past few years ) is due to resources being shifted to GW2.

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

040 is still happening, especially when the finale started @ 11am.

It is evident that ANET is not looking at the problem at all.

IF they are even aware of it...

Missing HB

Desert Nomad

Join Date: Mar 2010

Anna

A/

The GvG MAT seems to have experienced the errors since i see some guild with 2/1 Done, some others with 1/3, some with 5/0, although it was 6 rounds...

Not fair if results are completly biaised, and the same happened in a few playoffs...They should do something, not fun if the only active thing in PvP left has to be bugged...

loopysnoopy

loopysnoopy

Lion's Arch Merchant

Join Date: Jun 2010

England

The Ministery Of Cookies (MC)

W/Mo

Quote:
Originally Posted by cosyfiep View Post
this does make you wonder...especially when BOTH games are live...what will the lag or dc's be like then????
Same here there has been talk of guild wars 2 using the old guild wars 1 servers which guild wars 1 don't use any more if that's true guild wars 1 will be un-
playable.

Maybe this is what anet/gw people want instead of them saying sorry no 1's playing GW1 we are shutting it down Servers are so degraded we cant play GW1 and they keep their heads in the clouds while reaping all the rewards from us mooks that buy their games/shop items.

I still can't get on properly now and i'm missing the final event keep getting code 40's when entering Shing this is the 1st event in 7years that I'm going to miss.
I wish Anet/GW employee would get their acts into gear.

cantalus

Lion's Arch Merchant

Join Date: Aug 2005

still getting 040, can't get in at the moment

uk 18:00

Refugee Of The Storms

Refugee Of The Storms

Academy Page

Join Date: Jan 2012

San Antonio, Texas

Protectors Of Baltazar

D/

I keep getting dc/ed in pvp :O

makosi

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

Instead of stopping hats, they ought to stop events altogether. The network clearly can't handle it.

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

and the disconnects continue...
whether I am playing JQ or wanting to get into Shing Jea - DISconnected I will be.

Asia dist seems better, but then only just... probably cuase it is on American servers... But still being disconnected here.

JQ / FA uses EU servers mostly and that is vaaking terrible.

Have seen peeps joke about the servers being 56k, since you get loaded into JQ or FA when 40 seconds have passed already ... with 20s left of the timer.

cantalus

Lion's Arch Merchant

Join Date: Aug 2005

the 040s have started again

GODh

GODh

Jungle Guide

Join Date: Nov 2005

The Netherlands

BFTW and DLRR

I didnt had any problems yesterday (playing on euro and int districts) but today i got 3 errors 040 in a timespan of 15 minutes... stopped playing after 3rd time.

Quantum Duck

Quantum Duck

Lion's Arch Merchant

Join Date: May 2006

Err7

Me/

Quote:
Originally Posted by lilDeath View Post
So, the problem is widespread and affecting various different people = ANET's PROBLEM

Fix it!!
They know about it.

And they need information to fix it, not complaints. Send the support email information about when and where the problem is happening and maybe they can put the pieces together and find the problem.

Amy Awien

Amy Awien

Forge Runner

Join Date: Jul 2006

R/

They may know about it but they ain't fixing it.

GODh

GODh

Jungle Guide

Join Date: Nov 2005

The Netherlands

BFTW and DLRR

Quote:
Originally Posted by Quantum Duck View Post
They know about it.

And they need information to fix it, not complaints. Send the support email information about when and where the problem is happening and maybe they can put the pieces together and find the problem.
Duh, when i click that link i get an error:
Quote:
502 - Web server received an invalid response while acting as a gateway or proxy server.

There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.
And tbh i dont think players can give much useful information... they are playing a dungeon, mission, vq or maybe standing in a town or outpost and then bang, they get the 007 or 040 error (i once was autokicked to the player selection screen, but got the 040 when i tried to re-enter the game).

I got this problem in both Euro and International servers and i also saw players mentioning the USA servers, so it seems to happen at least on all 3 most-used servers, so its not really region-bound.

My best guess is that they have some hardware (auth server?) or software acting weird again...

Whatway

Lion's Arch Merchant

Join Date: Apr 2011

WTB Q11-13 Str -2e/-2s Eternal Shields

A/Me

Quote:
Originally Posted by Quantum Duck View Post
They know about it.

And they need information to fix it, not complaints. Send the support email information about when and where the problem is happening and maybe they can put the pieces together and find the problem.
There is no information players can provide that will fix it. It's a problem across many regions over the world, through many different internet providers, that persisted throughout the event. It took 2 days for me to get my mule account out of the Euro districts I use for farming and SCing. Friday I almost couldn't log in at all even with my main account in, and remaining in, American servers. The American districts finally stabilized, the Euro/Asian ones never did.

Do tell, what useful information can I share with Anet to help them fix the problem?

Quantum Duck

Quantum Duck

Lion's Arch Merchant

Join Date: May 2006

Err7

Me/

Quote:
Originally Posted by Whatway View Post
Do tell, what useful information can I share with Anet to help them fix the problem?
Everything you just said.

People reporting from everywhere lets them rule out local issues as the cause. People reporting times would let them narrow down which logs to look at, but seeing it happen across a wide range of times lets them rule that out. Getting many detailed reports instead of a few claiming to speak for many lets them get a better view of the how widespread the problem is and how many customers are effected. Seeing a flood of reports is a great tool for someone working for NCSoft to use to get the resources prioritized on an issue. One person saying a lot of people are having a problem just doesn't have the same effect at most companies.

You can't always just hear a report and look at a server log and see how a worldwide network issue is happening. They need information to act on.

I'm not saying it isn't worth complaining about. This sucks. But it's always more constructive to email support first, then complain on a forum afterward. I prefer being constructive, but do as you will.

tealspikes

Lion's Arch Merchant

Join Date: Jul 2009

I cannot log in to any character for more than 10 seconds before getting an error 7. I've sent my email to Anet support site.

Everything was working perfectly during until today (July 3). So what ever the problem is, it seems to be getting worse and affecting more people as time goes.