No support?

I can't get a response at [email protected]

Is that still a relevant place to get support for GW1. They may all be dead over there, someone needs to check. In all seriousness someone please help point me in the right direction I waited a month now with no responses from that address. I've searched so much for a solution to my problem and keep getting dead ends on old threads from 2 or 3 years ago on various forums.

...Right NOW in 2013 where does one go for support with guild was 1?

That should be the go to location for any issues you might have. I haven't heard anything about a change.

You can try the official support forums: https://forum.guildwars.com/forum
Anet staff members reply on occasions. Not sure if you'll get anywhere, but it's worth a try.

Alternatively, if it's not something sensitive/private/whatnot, perhaps tell us what your issue is and the community may be able to help.

I can't reset my password and I don't remember my character's name.

I was wondering about this too. I have submitted a ticket November 20th, and I have not received a response at all. They usually get back to me within 24 hours. Of course that was a few months ago.

Dug up some links on the official support forum:
https://forum.guildwars.com/forum/fo...ontact-Support
https://forum.guildwars.com/forum/fo...password-email
https://forum.guildwars.com/forum/fo...ts/Please-note
http://www.guildwars.com/support/default.php
https://guildwars.zendesk.com/entrie...-Wars-Password

Some of the links in those threads are dead, which doesn't inspire confidence, but Gaile does post semi-regularly in the Account Support section. If you try doing those things and you still get nowhere make a thread there and hopefully she'll respond.

You have to use this use submit a ticket.
https://help.ncsoft.com/hc/en-us/

If you have linked account with GW2 use this.
https://guildwars2.zendesk.com/anonymous_requests/new

For those interested, I have just this evening put in a ticket at NCSoft support as Age has suggested and will be keeping track of whether I get a response and how long it takes. I am dealing with the same issue of being unable to request a password reset.

Update:

I have received an e-mail support reply and am able to again access my account.
The time-frame for my response was actually only about 1 business day (I think the weekends may drag out response time).

The only adjustment to Age's suggestion is that for Guild Wars 1, you'll need to submit a ticket here...

https://guildwars.zendesk.com/home

...rather than at NCSoft (they will just redirect you to the above link to submit your request).

Happy GuildWarsing everyone!

That was if you have linked accounts not solely GW.