How to fix Err=7

in most cases you need to call your ISP and request a change

Ah..in that case i may be screwed as i think my ISP doesnt offer Static IPs.

If you're using a wireless router, try setting the MTU for your wireless network card to 576 and the RWIN to 8192 and see if it helps. This seemed to help a lot for me.

I wish Guild Wars would leave more specific errors. Arenanet, if you tell us what's wrong, we'd have a better chance of actually fixing it, don't you think?

Switching from a dynamic IP to a static IP usually also involves some form of expense - they switch IP addresses so insanely frequently to discourage users running servers without purchasing a business account. Those aren't cheap.

BUT if two machines are playing on the same router and only one of them has a problem, then it sure as heck isn't the ISP. It's a local PC setting.

-sam

Offcourse it doesnt. Your ISP have to buy these aswell. Then you monthly pay for internet would be like 120 dollars a month. More likely is around 2-3 dollars.

Under the TCP/IP setting for the one connected.

They are most definatelly using DHCP or you would not have got any IP, so you could not connect to the internet. Without it your IP would be like 169.254.x.x

There are alot of information you can read out by simply using "ipconfig /all"
To make it easier for you, I'll print here what I get from my "ipconfig /all" and explain what it is;

This is my info. I have removed some info due to security reasons, and because its not needed;
the explanations lines starts with #.

#------------------------- Begin -----------------------

Windows IP Configuration

# Computers name "heavybastard"


Host Name . . . . . . . . . . . . : Heavybastard
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : <removed>

# The adapters name, usually your Network card gets the name Local Area Network or something like that.
# I call mine just "LAN"
# Adapters by default named somethin with 1394 in, is Firewire devices.

Ethernet adapter LAN:

Connection-specific DNS Suffix . : <removed>

# Brand and what it is. Here it is a Via onboard card.
# Some will perhaps have something like 1394 by default in its name. Those are firewire devices

Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter

# The cards MAC address. This is unic. no cards have the same MAC address.
# The last the digits are removed, but can be anything from 00 to FF (Its hexdesimal)
# addon note, the 3 first digits tells you what brand the the card is(not necessary who made it chips).
# All cards starting with 00-50-8D is VIA. (or Abit, as its on an Abit motherboard). Havent checked

Physical Address. . . . . . . . . : 00-50-8D-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

# This ip is a LAN ip. It will never be found on the internet, as these numbers are illegal for that use.
# (10.x.x.x), (192.168.x.x) & (172.16 to 31.x.x) is LAN only ip's. X can be any number from 0 to 255 (00 to FF Hexdesimal)

IP Address. . . . . . . . . . . . : 10.0.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0

# My external IP on the LinuxBox. Could also be router address. I've replaced it with x.x.x.x here

Default Gateway . . . . . . . . . : x.x.x.x

# The address of the server who provides you with an IP. Here it is my linuxbox. As you probably already has guessed,
# my Linuxbox has two IP's. One external(provided by my ISP), and one internal fixed (10.0.0.1).
# Its the only computer in the network with fixed address on the computer itself. Its internal address is invisible from the outside,
# but both addresses are legal internal.

DHCP Server . . . . . . . . . . . : 10.0.0.1

# This is the server who translates names into addresses, example www.guildwarsguru.com, into 67.15.63.192.
# without it no use of names as addresses would be possible. Unless you had the database yourself.

DNS Servers . . . . . . . . . . . : x.x.x.x

# When I got my IP

Lease Obtained. . . . . . . . . . : 14. juli 2005 03:36:05

# When it will be renewed.

Lease Expires . . . . . . . . . . : 14. juli 2005 07:36:05

#------------------------- End -----------------------

When it releases it, it should provide its already IP to you ISP, and the server should give you the same IP,
unless its in use for something else.

In my setup I uses a DHCP server to dish out the IP's. but I have assigned the NIC's in my computers their own static IP by using the
MAC(physical address) as identifiers.
So each time this computer ask for an IP it gets 10.0.0.4. Unknown MAC addresses get 10.0.0.253 and downwards towards 10.0.0.100.

If you run Internet connection sharing (Part of Windows 98SE and upwards)you would be assigned an Ip in the 192.168.0.x -> 192.168.0.255 address area. The computer itself, would assign 192.168.0.1 as its internal IP.
Linksys routers uses 192.168.1.1 to 192.168.1.255 if my memory is correct. (assigning 192.168.1.1) as its own IP internal

Routers like D-link will allow you to do basically the same, when it comes to assign an Physical address to a static IP. Its a far better
solution than starting to set fixed addresses on the computers themself. Especially if you now and then comes together friends with their own Ip's. I can be a nightmare to find out who has what IP. Let the job be taken care of by a router/Linuxbox/WindowsBox.

I would like to add here that I earlier used an Windows Box running Windows 2003 earlier to assign IP's and in general be a Router. I cant say for sure, but I feel the LinuxBox does a better job than Windows did on this job.

If you go the path of using an WindowsBox for this job use one with Windows 2K and upwards. WindowsME is a disaster in all fields, and should not be used for anything.

Hope this helps a little. Do feel free to ask.

Btw NIC is Network interface card, or network card for short.

The connection doesn't flush its address, unless it gets told to change its IP to a different one. For most cable/xDSL user this means we basically can have the same IP for years, even though its dynamic.

576 is for those using (yuk) PPPoE. Otherwise let it be. Redusing the size of MTU will only create alot of unnecessary overhead. MTU is the max size of bytes a block can be. usually when you play GW, the information sent to server is in size between 300-900 Bytes pr sec. With mtu setting of 1500(Default) its all sent in one block. Now, as you set the maxsize to 576, it has to be sent in two blocks. With this example as 900 bytes, we will send 940 bytes, with two blocks, 980 bytes have to be sent. (40 bytes for all kinds of info has to be attached to any block, no matter the size).

And has a built in DHCP server. Without that part, its a Switch.

... but it means that you can reduce the RWIN, which is what I think the problem might be - at least, the lower I set it the better it is. I realise that it could have throughput issues, but Im near the router, so its doesnt affect the speed ( the net connection is the bottleneck anyway).

And I only meant the MTU of the network card, not the net connection.

EDIT: I should mention that this may be entirely to do with my particular router and may not help at all. But hey, its an easily reversible process, do might be worth a go.

Huh? MTU set at your host interface is deterministic; there is no network unit outside it ( higher, that is ) unless peering is putting you through some really broken routers. Not to mention, I cant see how MTU would be relevant anyway, its not like the game server is dynamically adjusting the packet payload to some extreme. Additionally, setting a static IP seems a bit silly too -your lease wont expire during use with the exception of gross negligence on your ISPs part, and I mean gross! Youre just suffering loss; you break some TTL threshold and the host drops you as stagnant. Trace your route if you can ( during game play ) and post a log from within the window you were dropped, that will tell a better story. I hit this issue too, and it is usually during some lame unannounced maintenance on my ISPs poorly scaled network. But I trace the hardware responsible, and it isnt something you can adjust with MTU, Addressing, Window Size, KeepAlive ( though I see potential there ), or some NumConnects param.


SLR-

Howdy, just saw this topic in aww, (sorry for those other posts before reading this) my friend uses peoplepc, dial up (56 ghey), and wondering if i have the same problem, he says he is gettin error=007???or 7?? i try helping him in pre but when he goes through portals he always (1 out of 15) times will be able to pass through, all the other times he gets disconnected, he has a 5500 nvidia (PCI), 512mbRam, 2.6 Ghz CPU, ....i'll have him call the company and see if they are as bad as netzero not supporting games...but weird cuz he says RUNESCAPE works fine....(i kno this doesn't affect me but just trying to help a dear ol friend)
TY ...cRank'a'Lank

after the recent updates, GW has been disconnecting me from the server just about every 15-30 minutes. This is quite frustrating as i cant do anything. It is unsuccessful in attempting to reconnect and i have to sign back in everytime. the gold and items and character lvl seem to stop right when i get disconnected but im taken back to the same place where i began (i think that is how the system is designed). It doesnt matter what im doing, whether im standing in a town, or during a mission. Every program that accesses the internet seems to be working fine and has no problems. I talked to Tech support they pointed the issue at Norton Internet Security 2007, which has not been changed since i first started playing a year ago. I checked the Firewall, GW is on the allow list. I turned Internet security off, still had the same problems, i uninstalled Norton and ran it again, no help. Reinstalled it, and yet no change. So im about 100% sure its not anti-virus program. im currently using a cable/modem setup, ive reset the modem, and ive used the same one for a year and its only recently that ive been having these problems.
I first started getting Error=007, then two days ago it turned into Error=058, and once it actually reconnected sucessfully, but now its back to Error=007.

Now THAT is impressive. This thread is 31 months old. Nice of you to use the search feature, but ... wow...

thnks. doesnt quite help me though.

anyway, tried unplugging the modem and restarting it, no such luck. im beginning to run outta solutions here.

http://whatismyip.com

The computer you are using to browse the web has either a fixed or dynamically assigned IP Address.
ipconfig /release
ipconfig /renew

(start--run)

didnt work. though i figured out that i have a dynamically IP address. It changes everytime i restart/turn on the computer. I uninstalled Norton completely as for some reason it was screwing up. The Auto-Protect kept turning itself off. I ran a full-system scan before i uninstalled it and found nothing. GW is still acting up.

Im moving back to the states in the next couple weeks, ill just work with what i have now, get back to the states and buy Norton 2008 and reconfigure everything in a month or two. thanks though for the help.

Dont worry about it. Having a static IP on a machine instead of it using DHCP will not stop err=7!

nm, i actually have a fixed IP address, but everytime i get an error=007 message, the IP address of the server is different. Plus it only gives the IP address of the server when im in an exporable area. When im in a town or GH it just disconnects me.