i'm just going to copy the email
read it and you know what to do:P
...
well first of all your PVP system is rather smart and Original but is still VERY lacking, first off you throw 16 people in a BEAUTIFUL arena and get them to smack each other silly... First of all make the environment more interesting, Traps, Weapons (catapults are good but there are others :P )... and one more thing, what is the point? Faction? i have over 10000 and i never use it, rank good idea... but still you should give Prizes money etc...
Also HOLD TOURNAMENTS and i'm not talking about the world tournament that is really smartly built but ones everyone can play in and rare weapons, amour, pets... are given away which brings me to my next point...
well the professions are good bust still rather Lacking, Wars are overly dominant for one thing but that's easy beaten with a few spells BUT the main ISSUE is that RANGERS ARE WEAK, rangers need a lot of work, FIRST of 5 pets are not enough AT ALL you need a lot more, the bow skills are good and that reminds me...
Weapons people, WEAPONS, for god's sake more more more, drive the people crazy with options, nice options think about it...
and one last thing, Making money is either VERY EASY or very hard, there is a lot of money Flying around, you should create fun items like Fireworks and... (Your job to fill these blanks) and also you can make like town fairs, and fun stuff, be creative GO CRAZY

and also give more cash, some people are poor and other people rip people off to make cash a way to solve this is to creat Professions, not only Wars that can run you for 3k, cool Proffs other then weapon building, amour enchanting, potion making, hell even pet training...
one other thing, Skills are great, but ELITE means top of the line and honestly some of them suck BIG TIME makem stronger,
and what the hell is this crap about max level 20:P all my characters are level 20 and then what?:P and you can't use skill point for much and eventually for 1k a skill hell no :P
and Attribute points are great specially remixing great job on that
the graphics and areas are great
what you could also do is make these really hard areas where parties of MORE THEN 8 i'm talking like 20+ get together to take on HUGE bosses and i'm talking HUGE COLLOSII...
...(btw Ritualist is a Necro+Monk Assasin is mini War, can't you come up with something more creative???) ...
END