Requesting a /report function - Guild Wars Guru archive powered by Guild Wars Legacy

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

16 May 2005 at 07:51 - 1

Simply put had someone last night drop the "n" word on me for not healing him during battle, was kind of busy stopping a Troll for beating me to death

Needless to say this game needs a /report function. It would bring up an interface allow us to enter the personal character name and then select from pre-defined options over what type of issue it is. At which point we can enter what the issue is.

I went to the GW website and could not locate the link to sned issues like this out. Really they need some sort of ingame function since there's no reason someone should be allowed to get away with this.

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

25 May 2005 at 12:03 - 2

Bumping this back up in the hopes people will comment.

The game as a /bug function, so why not a /report one as well.

There no good means to reporting issues via the A.net website

Silent Thunder

Ascalonian Squire

Join Date: Apr 2005

SoD

W/Mo

25 May 2005 at 12:06 - 3

If they do implement that, they also should have that function record everything that was said from the moment you entered in to said zone up untill that point.

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

25 May 2005 at 12:07 - 4

Quote:

Originally Posted by Silent Thunder

If they do implement that, they also should have that function record everything that was said from the moment you entered in to said zone up untill that point.

Most likely they already do... most MMO Games keep chat logs stored... they only text files afterall.

relientK_fan

Frost Gate Guardian

Join Date: May 2005

Somewhere, Nowhere

Sith Overlords[SO]

W/Mo

25 May 2005 at 14:02 - 5

Yes, this needs to be added. I hate when people keep cussing me out. I don't believe that curses are filtered out... This way, we can report those little immature kids who think they're cool because they cussed someone out online...

As for most MMOs having chat logs, they do. Runescape, possibly the crappiest MMO of all time had chat logs, and a function similar to the one suggested.

Silent Thunder

Ascalonian Squire

Join Date: Apr 2005

SoD

W/Mo

25 May 2005 at 14:46 - 6

What I ment was, if we were to /report some one the text log would automaticly be sent to the Devs and not have to be recorded from the person. So lets say I was reporting some one I just want to type in /report <name> and the text log of that mission would be sent.

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

25 May 2005 at 14:56 - 7

Quote:

Originally Posted by Silent Thunder

What I ment was, if we were to /report some one the text log would automaticly be sent to the Devs and not have to be recorded from the person. So lets say I was reporting some one I just want to type in /report <name> and the text log of that mission would be sent.

Got ya!

Yes again in Planetside this is what happened... using the /appeal command to send a complaint would copy the last 30 lines or so of your chat window

So I know.

Silent Thunder

Ascalonian Squire

Join Date: Apr 2005

SoD

W/Mo

25 May 2005 at 15:01 - 8

yea the only text log I knew of was from EQ and that one you had to start the logging to record anything.

Corwin_Andros

Krytan Explorer

Join Date: Apr 2005

Florida

Wayward Wanderers

W/E

25 May 2005 at 15:06 - 9

Sounds like a great idea to me. Having just read through the EULA, and Rules of Conduct last night, that kind of vindictive and childish nonsense is in total violation of one or both of those items and should be reported.

I know some people think that we should all just ignore that sort of thing and that people who report others for outrageously rude, obnoxious, and racist behavior are nothing but a bunch of whiny, carebear, tattletales. I see a lot of "If you think this is bad, try "Game X" where its really bad" or "If you can't handle it, stay away from the game and the internet" or any other number of things that don't just ignore this sort of problem, but actively support it.

The whole point of this is that while there are some things in place that mute some of this stuff. While I expect and accept a certain amount of language during the heat of battle, it has gotten too extreme in many cases. Someone letting out a S**T or Damn after losing is ok in my book.. But all the hate and racist remarks and the total disrespect and 1337 "You're just a f'ing n00b and have no business here so STFU and GTFO (without the acronyms and shortenings)" attitudes are making the game hard to enjoy for a lot of people.

Between the pre-orders and CE, I've personally spent about $100 on GW so far and very much enjoy the game, but there are times I can't because of the nonsense that comes out of some people. Oh sure I can switch districts whatever, but that shouldn't be necesary because some people are so immature regardless of age that they can't behave in anything approaching a civil manner to others.

Nip this problem is a decisive manner now, while the game is young and it might actually stay half way decent as far as the human element goes.

Xelig

Ascalonian Squire

Join Date: May 2005

25 May 2005 at 15:24 - 10

/agree completely.

The mechanic in EQ and EQ2 is that /report sends the last 20 (ish) lines of text from the chat window to the Devs/GMs -- this means you can't edit, alter or select the text that is submitted. Then you follow up with a /petition to explain why you just submitted the report.

While we're at it, /feedback would be really handy too. I have a whole list of suggestions but ArenaNet's support area says the best way to submit feedback... is to post on forums (which aren't actually owned or run by ANet). I doesn't exactly give the impression that they're too concerned about the opinions of their customers.

The IOU

Krytan Explorer

Join Date: Apr 2005

Iowa

Guild of Night

Mo/E

25 May 2005 at 15:46 - 11

Yup, agree. With the wide variety of ages that play this game because of the no monthly fee I can be in a good group one min and over zealous 16 yr old Warriors the next who think power is unlimited for healers and run off after a 8 mob attack....

Heres a hint...if a healer says "My energy is 4 out of 39" don't run off.... lol

BrandonIT

Frost Gate Guardian

Join Date: May 2005

Dallas, TX

Tribal Instincts

R/E

25 May 2005 at 16:50 - 12

Agreed. I do not do PUG's for this very reason.

This would also be nice for reporting vulgar names as well.

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

01 Jun 2005 at 12:06 - 13

Bumpy.... more people need to be aware of this

Sarus

Ministry of Technology

Join Date: Feb 2005

Washington D.C.

Idiot Savants

Mo/

01 Jun 2005 at 12:12 - 14

It seems like a good idea in principle but I don't see how it will actually help in anyway as it could be and will be abused. As for the /bug Anet doesn't actually read those anyway. The /bug command is just there to make you feel better about a bug that's ruining your gameplay. Okay, so I don't know for sure that don't read those but I think it's safe to say they don't read them considering they probably get tens of thousands of /bug reports a day. Everything from "/bug this game has too much grind I hope you die" to "/bug this game needs more grind I hope you die".

That being said they could add a /report command just to make people feel bette but don't count on it actually being effective.

Schorny

Wilds Pathfinder

Join Date: Apr 2005

01 Jun 2005 at 12:53 - 15

Quote:

Originally Posted by Sarus

As for the /bug Anet doesn't actually read those anyway. The /bug command is just there to make you feel better about a bug that's ruining your gameplay. Okay, so I don't know for sure that don't read those but I think it's safe to say they don't read them considering they probably get tens of thousands of /bug reports a day. Everything from "/bug this game has too much grind I hope you die" to "/bug this game needs more grind I hope you die".

I don't know how anet handles it, but normally you use more or less strict filters to block the useless bug reports.

But keep in mind, these bug reports are a superior way for finding/fixing bugs. Because if /bug will send a dump of the important data to anet, anet can easily spot where the bug is. With just user reports that can be very very hard.

So /bug isn't useless and anet will do their best to read as much of the reports as possible. They would be stupid if they ignored them...

Sarus

Ministry of Technology

Join Date: Feb 2005

Washington D.C.

Idiot Savants

Mo/

01 Jun 2005 at 13:13 - 16

Quote:

I don't know how anet handles it, but normally you use more or less strict filters to block the useless bug reports.

What kind of filters would this be exactly?? There is no filter for "good" bug reports. Yeah ... you could filter out bug reports with profanity in them but other than that you would need some sort of natural language processing. That's something you would have a PhD working on and I doubt Anet is devoting resources to doing that.

Just based on the number of bug reports Anet gets in a day I don't see how they can possibly look at them and filter out the junk from the real reports. It might be possible that they go back and look at bug reports once they become aware of a bug from alpha testers or other channels though.

And we're getting slightly off topic (my apologoes) so um yeah ... /report, it will be abused but if you want it for show go for it.

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

01 Jun 2005 at 13:24 - 17

Any /report type function in a MMORPG or simular game could be abused... that's no reason not to have one.

Schorny

Wilds Pathfinder

Join Date: Apr 2005

01 Jun 2005 at 14:01 - 18

Quote:

Originally Posted by Sarus

What kind of filters would this be exactly?? There is no filter for "good" bug reports. Yeah ... you could filter out bug reports with profanity in them but other than that you would need some sort of natural language processing. That's something you would have a PhD working on and I doubt Anet is devoting resources to doing that.

How do you filter your spam mails?

One easy way is for keywords. For example if many people write "/bug grinding suxors" then you just filter "grind" and get fewer reports.

Of course, that doesn't work always. It all depends on how much reports anet gets. One thing I like to do when writing scripts for bug-reports is to rate a report. For example, all uppercase letters -> bad rating, very much text -> better rating, etc and deliver the reports in this order to the tech support.

Of course, there is always the possibility to miss a few good bug reports - but most bugs are reported more than only once, so in general it's not a big deal.

When implenting a live bug report feature I always think carefully on how to handle the reports. And I think anet has enough expierence with this kind of game and community to develop a system that works.

But we may never know - due the henchmen bugs are still not fixed, you may be right and I'm wrong.

Quote:

Just based on the number of bug reports Anet gets in a day I don't see how they can possibly look at them and filter out the junk from the real reports.

Do you know any real numbers? I would be very interested in them.

Stev0

Lion's Arch Merchant

Join Date: Apr 2005

Halifax, NS, Canada

01 Jun 2005 at 15:32 - 19

Are we talking code bug reports (ex. henchmen under the map) or your general environment bug reports (ex. players being arseholes)?

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

01 Jun 2005 at 15:39 - 20

Quote:

Originally Posted by Stev0

Are we talking code bug reports (ex. henchmen under the map) or your general environment bug reports (ex. players being arseholes)?

No :P

We are talking about a function for reporting players... yesterday some of the comments being made towards Koearns and people in Europe in the Temple of ages is shocking... and there is nothing that can currently be done about it.

KEEP THIS TREAD ON TOPIC, ITS NOT ABOUT /BUG... THANKS

Stev0

Lion's Arch Merchant

Join Date: Apr 2005

Halifax, NS, Canada

01 Jun 2005 at 16:09 - 21

Again ... you CANNOT code against behavior.

My thread got closed in minutes when ITRIED to post an idea to deal with annoying players in a game based way. I was posting a possible solution NOT just posting a whining thread about it.

My question WAS a legitimate one. Code Bug Reports are based on technical solutions to a problem in game (fixable if time is spent towards a solution) where Environment Bug Reports are non-technical and require a more direct real time hands on approach to the solution.

What we have now is the latter and what we need is more of the former but it just can't be done from what I have gathered.

So far, from what I have experienced in all games online. Unless you play a game with an admin online, who runs a server by straight forwards rules enforced without favoritism, all arseholes online will have their way and there is nothing you or anyone can do about it except keep playing or leave.

Stev0

Lion's Arch Merchant

Join Date: Apr 2005

Halifax, NS, Canada

01 Jun 2005 at 16:11 - 22

Quote:

Originally Posted by Sarus

Just based on the number of bug reports Anet gets in a day I don't see how they can possibly look at them and filter out the junk from the real reports.

Quote:

Originally Posted by Schorny

Do you know any real numbers? I would be very interested in them.

Quote:

Originally Posted by Stev0

Are we talking code bug reports (ex. henchmen under the map) or your general environment bug reports (ex. players being arseholes)?

Also this is what I was also looking at.

Shagsbeard

Frost Gate Guardian

Join Date: May 2005

01 Jun 2005 at 16:16 - 23

You can already do this through the support website. GW minimizes nicely and you can bookmark the support site. They take this stuff really seriously, and have been banning people for abuse. Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

Ordas

Academy Page

Join Date: May 2005

01 Jun 2005 at 16:20 - 24

i think a report button couldn't hurt... and if the dev's notice a pile of reports against one player, they might actually take notice. A chat cap, description, and of course the name might be a good start.

What I don't know is whether Anet has people monitoring the game live. It would be nice if those people could ghost around and watch disputes as they happen, they're making arena spectating code as we speak, so it couldn't be too hard. Of course paying for these "police" type people may be a bit much...

The other day I saw a full blown fight in Ascelon DS1. People were trying to trade and this one guy was spouting off extremely racist comments. And he know it too because he would put periods in the normally censored words so they would show up for everyone (eg "con.sored" instead of "censored"). It was disturbing to watch.

Echo Eternal

Ascalonian Squire

Join Date: May 2005

In dreams...

Lost Reality [LOST]

Mo/E

01 Jun 2005 at 16:20 - 25

Quote:

Originally Posted by Stev0

So far, from what I have experienced in all games online. Unless you play a game with an admin online, who runs a server by straight forwards rules enforced without favoritism, all arseholes online will have their way and there is nothing you or anyone can do about it except keep playing or leave.

You, sir, are wrong. EQ, EQ2 and WoW all have report functions that allow you to report inappropriate, racist, abusive chat. I am not as famililar with the ramifications of that report in WoW, but I will tell you that in EQ the GMs were very serious about following up on such abuses and accounts would be suspended and ultimately banned for repeated violations. Back in the day in EQ the game housed far more players than GW currently has, and required a lot more staff to manage the numerous servers. It is clearly both possible and practical for NCSoft to impliment a report function and follow through with appropriate support.

Such behavior ruins the gameplay of others and ruins the reputation of the game. NCSoft has a vested interest in ensuring such behavior does not run rampant, imo.

110% /agree with the original poster.

Echo Eternal

Ascalonian Squire

Join Date: May 2005

In dreams...

Lost Reality [LOST]

Mo/E

01 Jun 2005 at 16:24 - 26

Quote:

Originally Posted by Shagsbeard

You can already do this through the support website. GW minimizes nicely and you can bookmark the support site. They take this stuff really seriously, and have been banning people for abuse. Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

I was not aware of this, which means thousands of players are likely unaware of this function.

Great point about the pay-to-play aspect of the decision-making process.

In any event, I think a far more user-friendly function would help decrease violations. An in-game report feature would meet that goal nicely.

Sarus

Ministry of Technology

Join Date: Feb 2005

Washington D.C.

Idiot Savants

Mo/

01 Jun 2005 at 18:22 - 27

Quote:

You, sir, are wrong. EQ, EQ2 and WoW all have report functions that allow you to report inappropriate, racist, abusive chat. I am not as famililar with the ramifications of that report in WoW, but I will tell you that in EQ the GMs were very serious about following up on such abuses and accounts would be suspended and ultimately banned for repeated violations. Back in the day in EQ the game housed far more players than GW currently has, and required a lot more staff to manage the numerous servers. It is clearly both possible and practical for NCSoft to impliment a report function and follow through with appropriate support.

In case you forgot GW doesn't have GM's (at least as far as I know). If you want GM's and people babysitting the servers 24/7 you're going to also need a monthly fee to pay for that kind of stuff. I don't think anyone would attempt to argue that having an effective way to report abusive individuals would be a bad feature .... I just don't see any practical way to implement such a system other than doing what the other MMORPG's do with lots of GM's.

So far I haven't really noticed too much abusive language other than the requisite "Korea Sucks/America Sucks/Europe Sucks" before PvP matches. Doesn't really bother me in PvP since I'm more from a FPS/RTS background where you get a lot of that. In the towns and outposts I rarely ever turn my local chat on. Not an ideal solution but always an option.

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

01 Jun 2005 at 21:03 - 28

Quote:

Originally Posted by Shagsbeard

You can already do this through the support website. GW minimizes nicely and you can bookmark the support site. They take this stuff really seriously, and have been banning people for abuse. Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

And where is this "function"?

Please give us a link to it since I have failed to find it.

Stev0

Lion's Arch Merchant

Join Date: Apr 2005

Halifax, NS, Canada

02 Jun 2005 at 00:30 - 29

Quote:

Originally Posted by Echo Eternal

You, sir, are wrong. EQ, EQ2 and WoW all have report functions that allow you to report inappropriate, racist, abusive chat. I am not as famililar with the ramifications of that report in WoW, but I will tell you that in EQ the GMs were very serious about following up on such abuses and accounts would be suspended and ultimately banned for repeated violations. Back in the day in EQ the game housed far more players than GW currently has, and required a lot more staff to manage the numerous servers. It is clearly both possible and practical for NCSoft to impliment a report function and follow through with appropriate support.

Such behavior ruins the gameplay of others and ruins the reputation of the game. NCSoft has a vested interest in ensuring such behavior does not run rampant, imo.

110% /agree with the original poster.

WTF?! How am I wrong? I have played Quake1,2,3 Halflife, Unreal Tournament , Battlefield1942 and the various mods for all these games... and without a doubt when a server is NOT monitored, a player pretty much can do whatever he or she wishes, swear (unless filters are present), team kill (unless certain TK caps are present), Portal Block, Disrupt own team, Spam, and OTHER actions of a like sort. Trying to get a player evicted via voting never seems to work. Only the hand of an admin can set things strait. Also YES emails, messages and written letter CAN get people removed but we are talk REAL time. What good is action down the road when this person is causing a problem NOW!

The current system is akin to a Life Saving Operation for patient who has a year to live and the Operation has been scheduled 18months from diagnosis. To little to late.

Stev0

Lion's Arch Merchant

Join Date: Apr 2005

Halifax, NS, Canada

02 Jun 2005 at 00:37 - 30

Quote:

Originally Posted by Shagsbeard

Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

True in some aspects.

Come on not every player out there is a jerk.

I have to say that a very small percentage of people would fit into the ban category. Where as the amount of honest-good players that are affected by persons of the ban category would be turned off to leave for other games than keep paying for the service.

Quote:

Originally Posted by Shagsbeard

A Pay-To-Play MMORPG has to worry about losing income from the banned player.

So am I to understand that the revenue of a bad player is worth it when say, the three people he pissed off so much as to leave and not come back or continue their subscription.

Echo Eternal

Ascalonian Squire

Join Date: May 2005

In dreams...

Lost Reality [LOST]

Mo/E

02 Jun 2005 at 16:40 - 31

Quote:

Originally Posted by Stev0

WTF?! How am I wrong? I have played Quake1,2,3 Halflife, Unreal Tournament , Battlefield1942 and the various mods for all these games... and without a doubt when a server is NOT monitored, a player pretty much can do whatever he or she wishes, swear (unless filters are present), team kill (unless certain TK caps are present), Portal Block, Disrupt own team, Spam, and OTHER actions of a like sort. Trying to get a player evicted via voting never seems to work. Only the hand of an admin can set things strait. Also YES emails, messages and written letter CAN get people removed but we are talk REAL time. What good is action down the road when this person is causing a problem NOW!

The current system is akin to a Life Saving Operation for patient who has a year to live and the Operation has been scheduled 18months from diagnosis. To little to late.

From what I understand, Guild Wars is most definitely unlike Quake/Halflive/UT or other unmonitored games. Guild Wars has a customer service that will follow up on such complaints. The problem is that the current complaint process is clunky and not user-friendly. Having an in-game report system is just easier all teh way around. That would not necessarily require a GM be online. In the other games I mentioned, it was not as if a GM flew down from the sky immediately and dealt swift punishment to the offender. We often had to wait days to a week for a response. But at least we had an easy way to alert the customer service to a problem.

Alodarn

Academy Page

Join Date: Jun 2005

E/Me

17 Jun 2005 at 10:54 - 32

Now I know you can report obscene names and other behavour via the support website, but on my PC, to switch out to windows pull up the browser and try to do a report at the time of the incident is a right pain in the neck.

If I leave it to after the session, then more often than not, I've forgotten all about it.

Please, can we have the facility to report players via a in game command?

Perhaps even stick it on the menu.

Desperado1G

Ascalonian Squire

Join Date: Jun 2005

17 Jun 2005 at 10:56 - 33

If you forgot about it, then did it really offend you bad enough to warrant another player's banning?

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

17 Jun 2005 at 11:03 - 34

Threads merged.
-Scaphism

=HT=Ingram

Forge Runner

Join Date: Feb 2005

Anchorage Alaska

Haz Team [HT]

R/W

17 Jun 2005 at 13:00 - 35

Hummm interesting... I've used /bug to do this in the past, but this will work too I guess.

=HT=Ingram

Forge Runner

Join Date: Feb 2005

Anchorage Alaska

Haz Team [HT]

R/W

17 Jun 2005 at 13:01 - 36

Good concept. The /report Nick would take a server timestamp and area information and post it like the /bug command does, then it is easy to look up in the logs of different districts the offender or problem that occured.

deathwearer

Krytan Explorer

Join Date: May 2005

Canada/Quebec

Silentum Altum

E/Mo

17 Jun 2005 at 13:49 - 37

we REALLY need that yes!

Kryss

Ascalonian Squire

Join Date: May 2005

17 Jun 2005 at 14:54 - 38

While I agree 100% they've made it pretty simple for us to report. Simply screne shot it and email it on its way. You can do this at the time of the incident or when you're ready to log. Screne shot/email is the best cannon for offenses.

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

17 Jun 2005 at 15:10 - 39

Quote:

Originally Posted by Kryss

While I agree 100% they've made it pretty simple for us to report. Simply screne shot it and email it on its way. You can do this at the time of the incident or when you're ready to log. Screne shot/email is the best cannon for offenses.

Again I ask for the 10th time...

Where on the guild wars web site are we meant to be e-mailing this information to them???

A link would be a good... I've yet to have this question answered by anyone...

Still a ingame function would be much more ideal in the long term.

Kryss

Ascalonian Squire

Join Date: May 2005

17 Jun 2005 at 15:44 - 40

Guildwars.com

Click support on upper left side of column.

Note 3 tabs, answers, ask questions and my stuff.

Complete the questionnaire including your email and/or issue

NOTE at bottom of questionnaire attach document to question. (Should you not know where your screen shot is located on your own PC, hit browse and you can locate it.)

Send it on its way!

You are likely to receive a response very quickly. Anet WILL act on all complaints, this MMO is the best at customer service I’ve ever seen. Though you will not know of the outcome and they clearly state so in your response, believe me, it is their goal to continue to serve their community with the best service possible.