Crash when making character

Every single GODAMN time I try to create a character, the game crashes and says it may be due to a faulty memory chip, overheating, overclocking, or underpowered system. I know for a FACT that I am fine so this really pisses me off.

1. My ram is rated at 2 so I use 2 on my Mobo settings.
2. My system is NOT overheating, my GPU is at 50 C and my processor at around 32 C.
3. I am not overclocking
4. I have a OCZ PowerStream 520 watt psu and I am SURE it fits my requirements.

Frankly this is starting to piss me off because it gets worse and worse as time passes. I just want to be able to see and choose a character before making it instead of having to rush and try to make the character as fast as I can before the damn game crashes.

Specs:
Athlon 64 FX-53
ASUS Sk8n mobo
4x512 OCZ PC3200 ECC Registered ram
6800 Ultra AGP

Have you tried disabling DEP?

I have the same problem of game crashing while logging in and crashes while zoning also. I dont think its my comp.

AMD Athlon 64 4000+ Processor
1GB Corsair XMS Extra Low Latency DDR PC-3200 SDRAM
ATI RADEON X800 PRO 256MB
ABIT AV8 1.5 Socket 939 K8 Motherboard

My question is what is DEP and how do I disable it?

I have also encountered this problem. Like the o.p., I do not overclock, my PSU is sufficient for my hardware and my system runs cool.

Upon contact with NCSoft, I was told to change my AGP setting from 8x to 4x in the BIOS. Most of my research has shown that this causes little decrease in performance, so I went ahead and made the change.

My son fiddled with the character creator for some time last night without error -- perhaps this has resolved the problem. I have also heard from another poster that chaging memeory settings helped take care of this problem for his system.

My system:
AMD AthlonXP 3200+ on Asus A7n8x Deluxe (v 2.0)
1 GB Corsair PC3200 Dual-channel RAM
XFX GeForce 660GT using the 71.89 WHQL drivers
Creative SB Audigy2
Western Digital WD1200BB IDE

Well, there you go. If Terik Stoermshade's suggestion doesn't work, please post up a little more info for us. (The full error if possible.)

I find it rather strange that your computers are having problems in the character creation screen. A new one to me.

Give some detail as to what you are doing just before it crashes. (Click on something, or different things each time?)

BSOD or full system crash?

Well EnDinG, I don't want to speak for the o.p.; but when I encountered the error I got a popup stating that "Guild Wars has encountered a hardware error and will shut down". A browser window would then open to an Anet webpage with probable casues listed as:

- overclocking
- overheating
- insufficient power supply
- errant memory timings

Restarting the game and quickly working through the character creation could bypass the problem. Even before I made the BIOS changes, I have never had a single issue in-game.

I am no expert, but the issue appears to be related to how Guild Wars assesses the status of an individual system. It is also interesting to note that nearly all of the systems reporting this problem (at least that I have seen) are using an Asus motherboard.

I swaped from 8X to 4X but I am still having problems. The game crashes on me when I start it up and when zoning. When I start the game at the password screen I see a lightning bolt on the top right part of the display. then the game quits and I get sent to this web page

(http://www.guildwars.com/support/hardware-failure.html)

I also get a box that says GW detected a hard ware fault. I get sent to the same web page if it crashes while zoning also.

I have been on the phone with Ailenware tech support also about this and have updated my drivers and run some memory tests but have been unable to fix the problem.

Borrisrex,

That's the exact error page I received.

When I contacted NCSoft/Anet, they had me send them a report generated by Everest Home Edition (http://www.lavalys.com/index.php?pag...ew=1&subpage=5
).

Have you contacted NCSoft/Anet yet through the Support Page on the GW website?

Just for our information here, I see some of your comp. specs, but what type of motherboard are you using? The o.p. and I are both using Asus mobos with an nForce chipset.

Terik Stoermshade

I have an ABIT mother board but our problems are the same I downloaded the Everest program and contacted NCSoft to see what they say thanks for the info.


AMD Athlon 64 4000+ Processor
1GB Corsair XMS Extra Low Latency DDR PC-3200 SDRAM
ATI RADEON X800 PRO 256MB
ABIT AV8 1.5 Socket 939 K8 Motherboard

I get the same error, but unlike what's happening to you i can play sometimes for hours without getting the error. or i get a crash instead.
when i restart the application, it still gives me the hardware failure message, and sometimes it doesnt.
Its annoying and totally random.
My pc panel is opened and its not overheating..in fact, cold air is coming out of the rear fan.

I have no idea why this game is also an hardware tester, there should be an option (startup command) to shutdown the hardware detection because it is not working as intended on some pc.

If i wanted an hardware tester i would get one, but iv bough guild wars to play.. not to tell me what *could* be wrong with my pc.

Someone have been able to fix this issue?

Here is my system spec:
MS-6398 Ultra AR
P4 1.6ghz
Asus Radeon 9600xt 128mb
512 ddr
C-Media onboard sound
WinXP SP-2 French

Well, that pretty much throws the nForce link out, eh? Please keep us updated if NCSoft's recommendation solves your problem.

I have EVGA 6800GT and upon making my character my system would freeze for a few seconds at a time. Also went to blue screen of death twice. That never happens with XP, least not to me.

Ok, I noticed that the error .dll it was giving me at the blue screen was something like, n4pd.dll or something like that. Well I figured it must be a .dll having to do with my nvidia graphics card so these are the steps I always take to fix display problems during new game use.

1. Add/remove programs window, only choose to remove the display drivers, you can save your individual gaming profiles.
2. Reboot system.
3. Use DriverCleaner Pro, its free and also removes .cab files along with nvidia display drivers.
Guru3d.com has it linked through downloads section.
Fire up Drivercleaner Pro and make sure you have only the word "nvidia" choosen in the large white window.
From one of the top drop down menus, choose to clean .cab files. Hit start. This will take a while.
Let it run its coarse.
After this step is complete close it. Run Drivercleaner again, with the "nvidia" choice in the large white window.
Hit start.
This will be fairly quick and will remove the rest og the display drivers.
4. Reboot system.
5. At this point I use and old favorite Regcleaner 4.3 program to clean the registry for andthing left behind. I also use my diskeeper to defrag quickly.
6. Install the newest/released display drivers for your card. Mine were nvidia's 71.89 drivers.
7. Reboot system and ajust your monitor, resolutions, refresh rates..etc.

This cleared up all freezing/blue screens and I run the game at the speed of light now. I also run EQ2, Call of Duty, Battlefield 1942, Doom3...etc They all run fine.

Hope this helped you too.

NCSOFT recomended to update sound and vidio drivers but still no change yet. So waiting on another replay from them.

This may not help at all, but it's worth asking. Have you tried to leave the screen on the login until the lightning bolt is gone (all the update info has streamed in)? I find that sometimes if there is an update streaming and I am in a very busy district and I try running around before my character is completely shown on the screen I get a lot of lagging and rubber banding. However, if I just wait a second it all goes away. I never have any of these slow effects if nothing is being streamed in.

Just something to check on.

Matt

So get this one. I thought to try something else. The Comp I built my self is running GW great but my brand new super Ailenware comp can not run it......

I am just a bit mad atm

I am at a loss, Borrisrex. Any further reply from NCSoft? At least from this thread, it seems that folks with higher-end graphics cards are having similar, random problems. Have you had the chance to loook at HudsonHawk's suggestion to completely remove drivers and reinstall?

Best of luck.