Err=7 the simple truth

Right now, its totally impossible now for me to play, earlier this evening I was getting these errors every 15 - 20 minutes, now I just can't connect at all, constant err-7 yet my internet is running perfectly, HL2 online is perfect.

First time since I started playing on the BWE have I had such problems, whatever upgrade/patch has caused serious problems, since it was working perfectly for me yesterday.

I contacted support hopefully with some information that may 'enlighten' us, however this got me thinking, Err=7 is simply, too many people playing Guild Wars, the servers cannot handle the sheer amount of traffic.

Think about it, you're not paying a monthly fee unlike other online games, what does this fee pay for? Wages? Partially paying for support, but you're mostly paying for the servers, servers are vastly expensive and you honestly think Arena Net will pay vast fortune of its profits to support enough servers so everyone can play? Just enter the game (if you are lucky enough right now) and look around, many districts filled to capacity, go to other zones such as Barradins Estate, its a tiny zone and its filled to breaking point with people, also if you search all the threads on err=7, people have done every test possible on there computers and bombarded there ISPs with calls asking them to check the lines, all these all come back saying everything is fine.

Logically, this must be a server side problem. How many people playing Diablo 2 online when it first came out? I did, and I can tell you it had way more connectivity problems than this ever did and it took Blizzard months to fix and many people just simply gave up, D2 had one big difference and a saving grace that it could be playing offline, Guild Wars doesn't have that luxury so this err=7 problem should be put at the top of the priorty for fixing.

As far as I know, and I could be wrong, Err 7 is almost always a local side disconnect from the servers. In other words, YOUR computer or YOUR network/ISP has the problem. The few times I have been disconnected during game because someone sent a fax, It has always been a err 7, While the time the server actually died on day 1 of retail, it was an err 11.

It can't be though, throughly checked, and doubled checked everything, the filters, connections, the network card, the isp checked the line, everything is running 'exactly' the same as it did yesterday, the difference being yesterday I could play perfectly with no problems at all.

Just to be completely thorough, i'll pull out all the connections and re-connect everything. We have a fax, but its on a completely seperate line to the DSL.

Did you do a trace from your computer to GW servers? Until you do that, you cannot rule out a network issue between your computer and GW servers.

For your info, the only time I ever got an err=7 was when my routing computer rebooted due to MS update at 3 am, and ended all internet connectivity for my gaming computer.

Final, it could have just been a hiccup in your connection. I get them every once in a while -- maybe once every two days. This could be your ISP's fault, and it is likely that they wouldn't admit to it being possible, since they're after your money.

EDIT: Reread the first line.

Have you tried setting yourself to a static IP on your router? That has helped some people. Hmm ... I'll try to come up with some other solutions for tomorrow, but I am heading for bed right now. Sorry if that doesn't help you!

I'm getting the same Err=7 error, but it only happens when I'm in certain areas(mainly high level areas such as Snake Dance and Frozen Forest, also whenever I'm in the Temple of Ages). If I'm in any other area, I never get these errors. Does anyone know what could cause this?

"Did you do a trace from your computer to GW servers? Until you do that, you cannot rule out a network issue between your computer and GW servers." MaglorD

how exactly woul one do this??... i'm having major err=7 problems as stated in the thread titled repeatedly crashing today....

i just wann figure out the problem and if i can fix it on my end... i love this game and am very frustrated right now... at least on the 7th try i got through borlis pass thanks to a very nice 20lvl warior who rushed it....

It's a client sided issue completely unrelated to internet connection. Since it happens in no perticular pattern it's hard to say what really causes it.

I dug up some information, something VERY bad for verizon DSL customers, this IS the cause of err=7 and unfortuntely will make online gaming impossible for us, please read my new post!!! Especially for VERIZON DSL USERS.

Client side connection problem or not, I don't have the same issue with other titles, and I only play online games. Therefore, it is ANETs problem if they want to remain competitive. I suspect it has to do with their security scheme.

I've done the system tests, made firewall exceptions as proscribed, updated .net, updated my vid drivers, wiped my drive, and am now running a virgin system with nothing but GW on it (well, I did reinstall Maya finally) -- still freezing and err=7. Yes, I've taken the sides off my box and used a fan (although I have a LED temp reading on the front of my case and it's remained will within range the whole time.) Yes, I've monitored my GPU temp as well -- well within range.

My point is, something on ANETs side is making a difference because my problems happen at night EST, and when ANET streams new content (such as yesterday.) The same periods of time when their servers would be most stressed. And, if your response is that "it's also when your internet connection in general is most stressed," I reiterate: I don't have the same problem with other online games, such as HL2.

Ok, heres a long post about my idea on the Err=7.

Err=7 is caused by losing all connection with the host server.

Possible causes?
- Firewall.
- Router.
- Kinks in your cable line.
- Interferance with the streaming download system.
- Running your own downloads or other online programs that eat up bandwidth.

Basically if you hardwire the cable connection directly to your computer and play, there should be no problems at all. Shut off your firewalls and any other security program on your computer and the Err=7 should almost never happen. Then work backwards while hooking everything and restarting all the programs again. Eventually you should find out whats wrong.

I do get this error sometimes, but I think its because I've split my TV onto the line which seems to cause my entire connection to reset once in a while if someone flips thu the channels quickly. *Rolls eyes.*

If you have a "pure" connection, there should never be an error. If there still is you should call your ISP and tell them what is wrong since its something to do with your cable. (It could be from radio interference to just someone steping on the cord, there are a lot of things that could happen to the cord itself. Depends also on if your using a shielded or unshielded connection sometimes as well.)

There is just a lot of options as to why your dropping. It shouldn't be ANets fault at all since most often there are little things that people miss or have changed, or just whatever, to their computer that could cause a problem.

Therefore we try our best to help people on these forums with those problems when they post them up. Err=7 I personally find one of the easiest to solve compared to many others out there.

Don't flame me or anything, just saying my point of view here on the connection problem. Hardwire it with no blocking of any type and see what happens.

*EndEdit*

As for the problem last night around 12, the game requires a lot of bandwidth to keep the streaming updates going, if it loses the connection, bam, your out. Half Life doesn't quite do the same "streaming" as this game does. If they were able to allow us the ability to control how much bandwidth we use in order to stream via an ingame menu, that would be excellent and probley solve many problems.

If you're sure there's nothing wrong with your setup, then it's most likely an ISP problem. Over the weekend, while playing for hours on end, I had one err=7. When that happened, I did a ping to an overseas site to check my internet connectivity and lo and behold, it was gone. One sec later, it was restored. I guess no ISP is can maintain 100% connectivity at all times. There will be blips now and then...the question really is how often.

Yes, err=7 is a connectivity issue. But it's more than a connectivity issue when related to an nvidia card or athlon 64 processor that is freezing up when running GW. The freezing siezes up your system causing it to drop it's connection.

At least that is case for me, because since I switched to my crappy non-athlon non-nvidia backup machine I have not had one err=7. But I already knew it wasn't really a connectivity issue because I frequently traced the route back to NC Soft servers and never got more than a 100ms ping at any hop.

And when you ask "how often", for me it was every time I ran GW within 3 minutes of launching: freeze and err=7 guaranteed. Also consistent was a 10 degree celcius heat increase for both the CPU and GPU within one minute or so of launching GW. That's not an ISP issue, and never was based on my tracert results.

The heating up and freezing seems to occur independently and widely with both nvidia and athlon products, as can easily be confirmed with a quick google search of "guild wars" +athlon +nvidia +problems.

That Error happen to our group last night around midnite EST. This is the first time that has happened to any of us at all in a month of playing. Seems that ALLOT of people were kicked off right then. So it must be within the ArenaNet servers.

Do you realy think that is a local problem? Thats mean that some ISP evaluate what city of the game you want to go and if they consider that is not convinient they disconect you?

Hey read: we get this problem when we are changing escenary. Thats mean that we can play perfectly in some parts of the game, discarting all net conections arguments. Please ArenaNet, stop to send employs to write here like a happy customer.

Solution now to Err=7 when changing escenary.

Edit:
This error begin with 08/05/2005 update.

IF I understand you right then here is my answer.

Not all parts of the game or zones have the same number of spawn points, Poly Geometeries, nor npcs. All zones have different load requirements including those that have more players in them. If you have a shadie system or some failing parts it will fail when you reach areas that your system can not handle under the current circumstances.

Just the same it can be issues related to your Data services. Some areas require more or less bandwidth and sometimes services just hic up. *shrugs*

How rude.

Yup I have the same problem, since the last update

Do you here about system requeriments some times????

Are you telling me that ArenaNEt change the SR last update???

Do you know that i was in that escenarys many times before the last update???

Can ArenaNEt change the SR without tell any body???

We have a problem, we need the solution. We don't need that kind of answer that make us feel fools.

Sorry BlaineTog, it is not my intention to be rude. Some of post that you can read here looks like people working to defend ArenaNET in this case.

If that is true, i don't have a problem with that, but i tell you that i have more than 24 hours without an answer for my tiket, and like a customer i wait for a solution.

If they defend ArenaNET or Guild Wars here, right, but in this case they have to do it with solid technicals arguments, that realy justify the problem and not posting like a happy customer. That is dirty (only if it hapen)

Sorry again.

Sorry about my english too.

Attention:

I recieve reports from some guys all over the world. They find the solution.

Every body to have Err=7 problem:

Change the zone to europe. Thats work for me.

my dsl provider swore that my line was perfect and my problems (requiring 47 tech calls and 4 visits) were not their fault but mine

when it rained (in so cal you go 8 months without rain) the line sounded like bacon frying and no dsl or dial up

the squirrels had chewed the line and as soon as it was replaced perfect connection again

BTW i have had one single err=7 since the jan beta which includes almost every day some playing

no crashes
no freezes
no disconnects (except as noted,
no BSOD
little if any lag
minor rubber banding

This is a good thread. This is an "odd" error too. Since it has only happened once to us since we have been playing I tend to think it is toward the servers. I am no network specialist, however my friend that was playing at the time with us when it happened is. He has more letters after his name then I can count. lol He wasn't to upset about it since it did not repeat. Also we just got to a city when it happened so we didn't lose all that much. I do not think it is the ISP. It has to be with ArenaNet's servers somehow. When we logged back in the town we were in was FULL of people just logging back in. Good thing we were on TeamSpeak and that was not disconnected. We just kept talking and found each other quickly and moved on.

This is exactly what you need to do. It might not be on your end, its definately not on theirs (or noone would be able to connect). It could be anything from ISP issues, to a bad gateway. Tracert will tell you exactly how far your connection gets before it drops, and what the bad hop is. If its within your ISP network, it's their fault. If it's past that, it's probably a bad backbone along the line. Either way you will have to contact your ISP and make them aware of the issue, and your findings.