ADSL connection seems to be resetting itself...

Hi, I just got my ADSL connection in today after the game proved unplayble on my declining 56k service. Unfortunatly my ADSL seems to be resetting itself every 5mins or so, ingame I get kicked and err=7 comes up. What makes me think it's my connection and not the game is that msn goes off every 5mins or so and my browser stops working etc.

The self check systems say nothing is wrong, as did the helpline.

Any ideas? I'm really stuck here...

Verizon? And if so in what state?

Nah, BT Yahoo!. I'm from the UK.

I'm also BT Yahoo in the UK. I have no problems whatsoever.

WHat connection do you have and which modem/router are you using?

Machine specs would also be handy. Thanks.

Update.

One more thing I thought of. Have you asked BT to check your line signal. If the signal is too low or incorrect, it will play havoc with your modem and internet connection.

Oh yeah. Another one just popped in there. hehe. Do you have a master ADSL Socket or Slave sockets?
If you have a master socket, you only need one at the Incoming phone line connection, and then you can hook up your ADSL to any line in the house that is BT. If you have Slaves, you need a slave on every phone line, otherwise you get feedback, which could also cause you problems.

Any other issues you get, let me know.

Thanks for the help.

My connection is supposed to be 512, due to my distance from the exchange I can't get the full 2meg. This could be my problem but there is a weirdness which I'll get to in a moment.

I'm using the BT Voysger 205 ADSL Router.

Running on XP, 2.6ghz, 512mb ram and a NVIDIA FX5200 128mb card. Not great specs I know, but it's coming up to 2 years old now... It ran the game fine on dial up.

When I rang BT they said everything was fine on their end. Although the service line said the network was having work done and some members may get disconncted for 30seconds or so.

ADSL sockets I'm not so sure about. I've got the microlifters fitted to both sockets that are in use in the house.

Sorry if I'm being a broadband n00b, I've been on 56k for years...

Edit - for got the weirdness I was on about. I fired up getright and used the speed graph to see what it looked like. I left it on for an hour downloading a file while I went and watched TV. Plenty of spikes but what was interesting was the gaps when the connection stopped working. At regular intervals, lasting quite some time. This is why I think the router keeps resetting, or maybe overheating? It's pretty hot to the touch.

If you are using a router, try hardwiring into the modem. It worked for many people including myself. Also, try disabling any firewall that you have, but that may leave your computer open for hackers

Hardwiring into the modem? Sounds a bit over my head.

The not so lovely tech support told me to remove my firewall even though I had it disabled anyway... That did nothing.

Without checking the BT website, is the Modem/Router a combined ADSL/Router/Modem? Also, is it USB or Ethernet?

I have no idea if it is a modem too, just says router on it. It is USB and Ethernet though, you pick which one.

I will check the BT website and see what it says.

With regards to the 2 connections, which one are you currently using, USB or Ethernet?

Ethernet, but I've tried reinstalling with the USB drivers and no luck.

Ok. Personally, i wouldn't bother with USB. I just don't think it's stable on some of these modems, and prefer Cat 5(Ethernet) over USB any day. It's a lot faster and more stable. USB is very Resource hungry as well, so will eat into your System resources. USB 2 is better, but as the modem is version 1, it's better you stick with Ethernet.

Although, looking at the Guide that comes from the BT website, it doesn't show Ethernet, which is a little odd.

How many connectors do you have on the modem, and are you definetly sure they have given you a 105?

Just before i go to bed and forget.

I remember when i used to have the First BT USB modem when ADSL had just been released. As far as I can remember, there was some sort of automatic timeout that was configured by the software when you installed the BT software. This was when Bandwidth was still a premium and not easy to come by, so BT tried to reduce the amount of time you were online by setting these options.

I can't remember where it is now, and may be part of the normal WIndows Dial Up, Network connection settings. There are similar things, and I will have a look to find it. DIfficult when you no longer have that connection or modem to try it out.

Anyway, have a look through all the options that the Software installed and see if you can find a timeout function for the BT connections. It may well be set to a timeout of 5 minutes. If so, set it to Constant, or no disconnect or something along those lines. What ever option it gives you that doesn't time out.

105? Do you mean 205? That's what is says on the router anyway. There's two ports on the modem, one for Ethernet one for USB. Apparently so you can plug X-box live or something into it at the same time.

I checked in internet options and my connection wasn't even displayed there...

The connection did get a little better this morning, going off every half an hour but it speeded up a lot. Still can't really play the game with it, I don't fancy trying a mission anyway...

I'll have a hunt around for software options, again thanks for all your help.

The reason I said 105 was because that was the modem you said before you edited your orignal post.

Anyway, check out the software options, and if the performance is improving, check for any firewall software you may have running, to see if the GW settings have been picked up. If not, then it may be causing problems with GW.

Also, as mentioned in one of my previous posts, have you asked BT to check the line signal. I forget what it's called, but they can increase the signal strength or something that can improve performance too, as you get a more stable signal. This is one of the things I had to do when I had my original USB BT Modem. Seemed to help with connection losses.

Heh, the edit was to add the thing about when I used the getright speed graphs, I didn't edit what my router was, I read it straight off the front of it.

BT still say there's no problems with my line.

Very strange. I could have sworn it said 105 last night, that was why i started looking that one up. Oh well. Must have had more beer goggle eyes last night than i thought.

With regards to the resetting option, I would still look for that. I used to have the exact same problem to begin with, but that was a good few years ago now, and I think it was windows 98 at the time.

If you can't find it, then I would suggest trying to get the modem installed on another pc, or uninstall and reinstall the software again. Also, before you reinstall, switch of any virus software you may have running, so it doesn't interfere with the install.

The only other place i can suggest for info, is http://www.dslreports.com/ as they have a lot of info on various Broadband routers and modems there and may have a solution for you.

Thanks for the help. It's very specific at the moment, 4mins on 2mins off. Very strange. I have to wait 48 hours for an engineer to look at the fault. If it's not fixed then I may just get my money back off BT and try someone else.

It's not BT. I have no problems with them at all. I am running constantly. The only time i ever have a hiccup, is if there is a power failure and i haved to reset my Router or if they are doing some maintenance on the network. Other than that, my Router is running 24/7 and every morning when i come to logon, I can with no problems and I get no issues with GW either.

As it's a new connection, I can only assume it's either something to do with your Modem, Line or maybe even something to do with your PC not being configured right. There are always a few issues with connecting something new that you are not used to, and to blame it all on BT isn't exactly fair, even if you had no problems with your 56k.

Have you made sure all your Mobo Drivers are upto date?
What mobo do you have and are you using Onboard Lan or a Lan PCI card?

All these things can have a contributing factor on whether you can communicate with the Modem/Router properly or not.

You need to do a little more work and research. Did you have a look through the DSL website I gave you, as they are a huge resource for all things ADSL and there are some very knowledgeable people there regarding ADSL/Cable and Broadband in general.

Update. Remember, If BT find nothing wrong with there modem or connection, they won't touch your PC. That is left for you to do.

I'm not blaming BT at all, I'm blaming the router. Either it's a dud or it's not working with my PC. Plenty of deals out there give out free routers. First thing I'm going to do is find out if it is my PC by hooking x-box live up to the router. If there's no problems with that I'll be investing in a new PC as it seems to be about that time again.

Edit - Solved it. Problem seems to be faulty house wiring. It didn't work upstairs in my study, or my bedroom. Now in the living room it works perfectly. Got to love builders using cheap wiring don't you?