The game is still too new for me to make an opinion.
A lot of the problems A.net faces have been around for ages. I did a little hunting using the Wayback Machine and found archives of old messageboards about the game I used to play. A choice quote from
1998:
Quote:
"a good game in and of itself. Its problems stem from the fact that a lot of the players that play the game today are total morons. Power hunting and acting like a twit seem to be the favorite hobbies of a great number... The staff works hard but it seems like their top priorities are pacifying the whiners"
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The more things change, the more they stay the same, eh?

I think A.net has started off on the right foot, but hasn't fully found their niche just yet. I'd say they are doing a very good job responding to their community, as disparate as it currently is.
I loved having beta as a playground. I like how they have a PR person on the boards, though I'd like to see even more official activity. Patches are frequent and clearly in response to player feedback, though it's frustrating sometimes not knowing the "why" behind every change.
I still enjoy playing the game, though some of the mechanics/content still feels like it's in "beta". Sometimes it gets a little fuzzy as to which changes are genuine improvements based on community feedback, and which were plain buggy and should have been caught in beta.
Though the patch note updates are pretty consistent, I think the official website is in sore need of extra lore, game stats & ladder content. I wish we had just 1 set of official forums, but can understand the multitude of reasons why we're so fragmented. I'd like to see more in-game community tools to bring like-minded people together.
Dwarven ale, nekkid dance parties, and mesmer-gal emote gatherings show that folks will carve communities & draw entertainment out of content that serves no "purpose" from a mechanics point of view. I hope A.net never forgets the little things that make games fun.
The game is still new. The economic viability of the franchise is still uncertain -- at least to me. I've had free games go pay on me before, so I will be gunshy of the "other shoe" dropping until we see pricing for the expansion.
I can't really give a full "aye" or "nay" until I see some of the promised new content -- the streamed-in areas + the eventual expansion. The latter will tell me a lot of how A.net proposes this game to grow.
Still, I will give A.net the benefit of the doubt. Though not game-related, programming and design is part of what puts food on my table; I know some of the issues A.net management and devs must be going through. Their game launched with some great momentum; I just hope they don't drop the ball. I genuinely want A.net to succeed. All of my former favorite game companies are dead.
The expansion will determine if this will be a game I play on a regular basis, or if it's a game I play for 40-80 hours, then don't touch again until another expansion. Neither is bad - I get more than $50 worth of entertainment and A.net gets paid. But I'd prefer something with a little staying power.