How to handle inappropriate posts like racist crap...

Epinephrine

Epinephrine

Master of Beasts

Join Date: Mar 2005

Ottawa, Canada

Servants of Fortuna [SoF]

DON'T post in the thread, complaining or attacking the person.

That just bumps it to the top, and gives them some satisfaction.
Simply hit the "report" button, and leave it at that. Hopefully it'll fall a few spots, maybe off the page, and the mods will get to it pretty quickly.

Snograt

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

I did exactly that. Unfortunately a lot of outraged members posted their reactions which, while understandable, did indeed keep the racist crap bumped up to the top of the pile.

Exactly as the poster intended.

Incidently, Epi; I also PM'd a mod - is that not the done thing in these cases?


[edit] It's still there?

[edit2] no, thank god

Caged Fury

Caged Fury

Krytan Explorer

Join Date: Dec 2005

Hearts Of Fury [HoF]

Quote:
Originally Posted by Snograt
Incidently, Epi; I also PM'd a mod - is that not the done thing in these cases?
It's better to report the post. Under the poster's name there is a little red triangle icon with a ! in it. Click that and give reason to why you are reporting the post as bad. That is usually better than to PM a specific mod as he/she may not be online to read your PM.

Peewee

Peewee

Krytan Explorer

Join Date: Nov 2005

London, England

I Uprising I [RAGE]

R/

yeah, i have to agree with that, now i have calmed down. Did bumb it tho. twice. *sigh* wasnt thinking i guess....

Big_Iron

Big_Iron

Desert Nomad

Join Date: Dec 2005

The Edge

Tormented Weapons [emo]

The report button usually works like a charm. I've used it in the past and the offending post is normally gone within minutes. It is early in some parts of the GW world however and the Mods do have to sleep sometime.

SilentAssassin

SilentAssassin

Wilds Pathfinder

Join Date: Dec 2005

Belgium

Remnants of Ascalon, KT alliance

R/N

Quote:
Originally Posted by Peewee
yeah, i have to agree with that, now i have calmed down. Did bumb it tho. twice. *sigh* wasnt thinking i guess....
same,

I get very fast irritated with ppl like this

RTSFirebat

RTSFirebat

The Humanoid Typhoon

Join Date: May 2005

UK

Servants of Fortuna [SoF]

R/

Quote:
Originally Posted by WoodyDotNet
The report button usually works like a charm. I've used it in the past and the offending post is normally gone within minutes. It is early in some parts of the GW world however and the Mods do have to sleep sometime.
Then why have mods that are only available at some point of the day? They need more over a range of a time zones.

ADDED: Its gone now, some mod must have come online and got to it... good good.

Gonzo

Gonzo

Jungle Guide

Join Date: Feb 2006

Netherlands

Defenders of the Blackblade [DotB]

W/

Yay mods!

Ninjutsu Honor Code

Ninjutsu Honor Code

Frost Gate Guardian

Join Date: Jan 2006

Holland

Sidon, Order of Assasins

R/W

its in offtopic and absurd to now -.-

Swampgirl Inez

Swampgirl Inez

"I love reading trash!"

Join Date: May 2005

Home Again

Yes, the report button works. We thank you for using it.


In the future, if you feel that your complaint is not being handled quickly or effectively enough, please PM an admin. But also keep in mind, some things take a little time to take care of and we are working as fast as we can.


EDIT: I just checked my email... yikes.

Gonzo

Gonzo

Jungle Guide

Join Date: Feb 2006

Netherlands

Defenders of the Blackblade [DotB]

W/

That bad ey?

Inde

Site Contributor

Join Date: Dec 2004

Just so you know Nearly 1/2 of our mods are in Europe, the other 1/2 in the US. So yes, we have coverage during all parts of the day and night. And um, I obviously missed something big as I have no idea what this thread is referring to! *goes off to find what all the commotion was about*

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Inde
Just so you know Nearly 1/2 of our mods are in Europe, the other 1/2 in the US. So yes, we have coverage during all parts of the day and night.
Indeed. It sometimes just takes a little while, because each mod has specified sections to look after, as nobody could possibly keep an eye on the whole of Guru solo... Apart from Inde of course.

Rest assured the poster in question has been disposed of.

Ashleigh McMahon

Ashleigh McMahon

Site Contributor

Join Date: Apr 2005

North East England

WoTU[Warlords of the Underworld]

Mo/Me

My emails always open in the background, so I get clearly notified when some person has reported some bad post

+ for you who don't know, the report post button is the "!" located under the posters name.

Ashleigh.

quickmonty

quickmonty

Ancient Windbreaker

Join Date: May 2005

Quote:
Originally Posted by JR-
Rest assured the poster in question has been disposed of.
Glad to hear that. Thank you mods, for the great job you do here. (I am admin and chief mod for my guilds rather small web site, so I appreciate the job you all do)

thunderpower

Lion's Arch Merchant

Join Date: Feb 2006

Europe

KiSS

I feel like an idiot. What's this all about?

sh4ft3d

sh4ft3d

Wilds Pathfinder

Join Date: Oct 2005

A long time ago, in a galaxy far far away...

Frank Ought To Monk [FotM]

W/

No idea either.

Xceran

Xceran

Academy Page

Join Date: Feb 2006

Sweden

nwo

R/

Quote:
Originally Posted by Snograt
I did exactly that. Unfortunately a lot of outraged members posted their reactions which, while understandable, did indeed keep the racist crap bumped up to the top of the pile.
Guilty as charged

I just got so pissed when I saw it that I didn´t think before posting. I did report it though, and in the future when I see threads like that, I´ll try to keep cool.

Coolniceronguy

Coolniceronguy

Frost Gate Guardian

Join Date: Nov 2005

Calgary, Alberta, Canada

Amidst A Sea Of Darkness[Star]

I am glad somebody is bringing this topic up, because I personally have been the object of racist language in-game a great deal, due to the fact that I play all black women. It has gotten to the point that I have switched to European(and International) servers to avoid this kind of crap.

In the past, I have been an admin for one of the most popular(10,000 players/month) Desert Combat(BF1942 mod) servers on-line, DCBB El Al 24/7. I dealt with this kind of thing in one way: instant ban, no second chances.

Sereng Amaranth

Sereng Amaranth

Desert Nomad

Join Date: Jun 2005

The Amazon Basin [AB]

the empty can rattles the most

I'm not sure how you handled the banment (or however you refer to it) but I think you should explain to the offender why they are being banned. In my idealistic mind, I would hope that they could learn something from the experience and nullify the racist tendencies within.

Metanoia

Metanoia

Lion's Arch Merchant

Join Date: Feb 2006

Coolniceronguy/Sereng Amaranth, it wasn't just a forum member being banned for a racist comment. It was someone who created an account and spammed the same "white people unite, white pride world wide" pitch with several links in just about every section of this forum. I wouldn't be surprised if they'd done the same on many forums as it had absolutely nothing to do with Guild Wars... or chemically balanced people.

Vilaptca

Vilaptca

Pre-Searing Vanquisher

Join Date: Jun 2005

Fifteen Over Fifty [Rare]

O.O My inbox!

Just kidding. I was asleep during the event and was quite surprised at how many emails I got, I mean some of you. Reporting within minutes of each other.

Good work.

Vilaptca