Here are the instructions taken from the
www.guildwars.com Web site:
If you encounter any players who you believe violate our guidelines with inappropriate actions, vulgar language, offensive character or guild names, advertising of cheats or exploits, or any breaches of our User Agreement or Rules of Conduct, we'd like to know about it. Please note the details of the situation and use our online help tool's "Ask a Question" form at
http://support.guildwars.com to send us details of the violation.
Here are some examples of violation details that you should send along with your report:
The name of the character being reported
The name of the character you were playing at the time of the encounter
The time of the incident (with time zone)
The name of the map zone where the incident took place (or even the location within the zone)
A description of the offending action, dialogue, or name
A screenshot of the incident (please ensure any screenshots are in JPEG/.jpg or GIF/.gif format and under 2 megabytes in size before you attach them to your message)
Any other details that you feel are relevant
We will use the information you have provided to investigate whether a violation of the rules has occurred. If we do find any rules have been broken, we will take action.
However, due to our Privacy Policy (ttp://www.guildwars.com/legal/privacy-policy.php), we will not be able to provide you with any details of the investigation. This means that we will not be able to confirm if any action was, or was not, taken. This is because all information related to the discovery and disciplining of an account will only be discussed between the violator and customer support.
Please be assured that the Guild Wars team takes User Agreement and Rules of Conduct violations very seriously. We thank you in advance for helping us maintain an enjoyable playing environment.
If you need instructions on how to use the "Ask a Question" form, our "How do I contact someone in Guild Wars Support?" Knowledge Base article may be able to help you.
For an index of our guidelines, including links to our User Agreement and Rules of Conduct, please go to
http://www.guildwars.com/legal/.