Suggested guidelines for guru trade mediations

Akhilleus

Akhilleus

Forge Runner

Join Date: Sep 2005

If it aint expensive, it aint worth buyin'.

Leading/Co-leading Bretheren Of Chaos [Dark]

W/Mo

as someone interested in the sanctity of trading i believe that the trade moderations must continue, and though there were some issues, they can be attributed to a lack of organization, and security protocol on the parts of the buyers/sellers and the moderation staff members.
i think that it would still be possible for GWG moderators to carry out trades, and with the rules and guidelines i'm about to suggest, i think it would be pretty much scam-free (unless the moderator themselves was a scammer, which is possible, but doubtful).
anyway, lets say i were a moderator offering to facilitate a trade, here is what should be expected for such service to be carried through.

Step A: each moderator who is allowed to moderate trades should post their in-game-name in the universal thread, using the exact letters.
ex. if i were such moderator i would write: IGN Akhilleus Pthius in the thread.
if a member wishes to utilize that particular moderators services, instead of typing out the name in-game, the player should copy and paste the moderators name, from the post made by that moderator, in the universal trade-moderation thread.

Step B: the user interested in using the moderation services should PM the moderator in-game, only using the names they include in their post, and ask for a trade moderation, and include the in-game-names of themselves and of the other party.
at this time each party will inform the moderator of what is to be traded for what. (this includes ALL item modifications, including item skin)

Step C: both users interested in the moderation services should PM the moderator on guildwarsguru, via the account the posted with in the moderation services thread. they should include what is to be traded for what (this includes ALL item modifications, including item skin), the in-game name of both parties, a place and time (using the timezone that the moderator runs by, which is indicated in their post)to meet and most importantly they should include a keyword that the moderator is required to type out in-game, to make certain that noone other than the moderator is on their guildwars account in-game. this is to ensure 2 things:
-that the person they have PMed in-game is in fact the moderator they wish to use, and not someone pretending to be them, or a third party using their account.
-both parties are willing to utilize the service

Step D: once the moderator and the interested parties meet in-game and all the previous steps have been passed with no issue, the first thing the moderator will do is PM each individual witht he security key-word included in the GWG PM, to ensure it is noone posing to be the moderator. once this is done first the moderator will aquire the item from the seller and make sure it has the exact modifications specified in the PM on guildwarsguru. after this is done the mod will display it to the buyer, and ask if it is indeed the item the buyer wishes to purchase; also typing out the items mods manually in the team-chat, or in a private message, to minimize the chances of mistaking a 15>50 or 15<50 item, or such.

Step E: once the buyer makes certain it is the item in question, the moderator will collect payment from the buyer, and display it to the seller (before giving the item to the buyer). when the seller indicates that the exact amount of payment (or item trade) has been received, the moderator will first give the item to the buyer, and then give payment to the seller.

at each step of the process, screenshots should be taken, so should something occur (which if everything is done properly, nothing should), it can be linked to exactly where and when something happened, and who is responsible.
if any of the 5 steps has even a slight hitch, the moderation should be called off immidiatly, either buy the parties involved, or by the moderator.


***EXAMPLE***

so, if the service were using heres what should happen, by example; using
Seller A
Buyer B
and using (my IGN) in place of whatever moderators name there is.

on GWG i would post the following, in the exact form:


Quote:
For your own sake, do not contact me via e-mail, or AIM/MSN, but only via in-game PMs, and more importantly, through GWG PMs.
IGN (please copy and paste if interested in using my services): Akhilleus Pthius
Moderator since: XX/XX/XXXX
Promoted to Moderator status by the admin: XXXXXXX
Approved as a Trade Moderator by the admin: XXXXXXX
Will i do moderations on any character name other than the one indicated above? Y/N
If so, these character names are (please copy and paste if interested in using my services): XXXXXXX
Timezone: US/Central

after reading the appropriate post from the intended moderator
Buyer B or Seller A would read the post on GWG concerning trade-moderations, and copy and paste the name i posted on GWG, into the name-slot in guildwars itself, to ensure no mispellings.

after PMing in-game to see if they can do the trade, if they say yes both parties should PM the moderator indipendantly on guildwarsguru. and both parties should include what is to be sold and what is to be bought, as well as the in-game names of themselves, and the opposing trader, as well as a time and meeting-place (agred upon by the 2 parties). also, both PMs should include a (DIFFERENT) key-word that the moderator is to repeat to them in-game, to ensure that the moderator is not a friend of either party, posing to be the moderator.
the PMs should be sent to the account used to post the information, and no other GWG account indicated from the in-game name
if no response is given to the PM within a short timespan (15 minutes at most, as if you PMed the mod in-game, they should have access to GWG very quickly) call off the moderation immidiatly.
if a response is given then the moderator will go to the agreed meeting location at the time indicated, and party up with both traders.
once they meet the moderator will PM Seller A and Buyer B with their respective keywords.

so lets say Seller A PMs me wanting to sell an 8 15>50 fellblade 10:10 +30 hp for 600k gold.
if i were to agree to moderate he, and the buyer would then PM me on GWG via the account i used to make the above post on, in the moderation thread.

in his PM Seller A will include what he is trading in the following form:
Quote:
Selling:
Stats:
Fellblade
8req
15>50
10:10 sundering
+30 hp
skin: N/A

Receiving:
600k gold

meeting place/time:
Ice tooth cave; international district 1
12:00PM Us Central time

My in-game name:
Seller A

Buyers in-game name:
Buyer B

My keyword:
spazz
Buyer B would then PM me on guru with the following information:

Quote:
Buying:
Fellblade
8req
15>50
10:10 sundering
+30 hp
skin: N/A

Paying: 600k gold

metting place/time:
Ice tooth cave; international district 1
10:00PM US Central time

My in-game name:
Buyer B

Sellers in-game name:
Seller A

My keyword:
kangaroo
in my reply PMs i would indicate that the terms are acceptable, and both the details listed by the seller/buyer match (items to be traded/bought)

both PMs to each the seller and buyer should look like this:

Quote:
I, Akhilleus Pthius, have received your PMs in-game and on GWG, and will meet you in-game at the ice tooth cave, international district 1, with the in-game name: Akhilleus Pthius.
the items to be traded are:
X1
fellblade
8req
15>5010:10 Sundering
+30 Hp always

in exchange for:
600k gold once we all meet in-game and party up, i will whisper Seller A his password of "spazz" and whisper Buyer B his password of "kangaroo," when both parties feel comfortable, first i will collect the item from the seller; the 8 15>50 10:10 +30 hp fellblade, with an N/A skin.
i would then display the item to the buyer, give him some time to look it over, and PM the items stats to him, to limit the chance of duping him into purchasing the incorrect item.
after Buyer B indicates that it is the propper item, i would collect his 600k gold, after this is done i will PM Seller A and ask him if 600k gold is the propper amount (or if its a number of item trades, show him each one in turn), when he indicates yes, Buyer B will then receive the item, and afterwards Seller A will receive the gold.
both parties are happy.

Dralspire

Retired

Join Date: Apr 2005

Thank you for your suggestion. I think it is important to remember that the staff of Guild Wars Guru is a staff of volunteers. We offered the free mediations because we recognized the need, and many players used the service for their peace of mind.

The recent problems with scammers setting up names similar to our in-game names in order to cheat players out of their goods and gold led to us receiving numerous complaints that we had to deal with. Understandably, players were upset, and they thought that we were at fault.

We feel that only a method in the game that facilitates a clear identification of our staff members - and guilds do not work as the abbreviations can also be copied - would enable us to consider offering the free service again.

Akhilleus

Akhilleus

Forge Runner

Join Date: Sep 2005

If it aint expensive, it aint worth buyin'.

Leading/Co-leading Bretheren Of Chaos [Dark]

W/Mo

even if contacting the moderator on GWG as well was also a prerequisite?
the reason for my suggestion was that the main detail in common with all the scams, is that the moderators name was impersonated by the changing of a single letter.
if confirmation via GWG PM were a mandatory requirement of the moderations, i dont see how this could be a standing issue.
believe you me, i wish there was a sound way to tell the difference between people, but i think in an online game the only way to ensure that the person in-game, and the person on the forums are the same individual, is to contact both accounts, since its obvious that if an impersonation is used, they will not have access to the GWG moderator's account, and when the PM is sent, the moderator would be wondering what trade they are talking about, since first contact is made in-game.
there is, of course, the assosiated risk that people will get lazy, and disregard the precautionary methods i outlined, but to do so would be on par with closing ones eyes and hitting accept, while the trade window is open: it's a surefire way to lose capital.
i, as much as anyone, though i have only used the GWG trade moderations but once, would love to see them resume, and it is merely my intention to devise the most assured way possible that such service does not go abused.
it is saddening, and quite frankly pathetic that rules should be instated to begin with (or for that with trade moderations as a whole) but the fact of the matter is, unscrupulous players do exist and always will, and so the best we can do is to narrow the margins of error as much as possible.
if anything, the moderation services decreased the chance of a scam from occuring, this is why i think the service is necissary.
i just hope to see the trade moderations resume, with the propper guidelines set down, because it is for certain that using a trade moderator (while it has some risks) is for sure a better method than trying one's luck with prepaying (a practice i have long since discontinued, with the growing lack of honor and self-respect in the GW community).
if every step of my guidelines are followed, it becomes almost impossible to msitake the moderator on the forums, for an impersonator in-game. the first step alone makes a considerable difference.
Thanks for any time and consideration of my suggestions.

Lasareth

Lasareth

Aquarius

Join Date: Jun 2005

Somewhere between Boardwalk and Park Place

Akhilleus,

We had an announcement across all forums requesting that all moderators taking part in trades be PMed first, and still had problems with scammers. It still didn't change that they came here and messaged us about it.

As of right now, we simply just don't have enough demand to merit resuming the service. If there's a strong enough opinion on it, and if people actually show that they need it, we might consider resuming it, but for right now, we would feel most comfortable not taking part in any mediations.

Akhilleus

Akhilleus

Forge Runner

Join Date: Sep 2005

If it aint expensive, it aint worth buyin'.

Leading/Co-leading Bretheren Of Chaos [Dark]

W/Mo

ah, i figured it was highly used.
if the risk outweighs the use, i would not expect you to continute, disregard my statements then.
-Akh