WTH plz read and help me

OK so i tried to sign onto my 2nd account today on guild wars and come to find that Everything is gone!All my characters,All my gold and ALL my f'in WEAPONS!!!!!! WTH is going on ! everything is jus gone! My first account still works fine but My second one is jus totally deleted! Plz reply back to this ASAP....I want to know why my crap is gone! I can still sign onto the account but ...My chars are gone and it basically asks me from the start do i want a role playing or pvp char....Plz fix this or atleast compensate for my loss somehow! Cuz this is jus complete uder bs... ..If you can't tell i'm very very irate about this!

someone hacked your account

Plz I need more of a awnser then that... Like there's nothing that gets compensated back? Anet jus sits on there butt and does there so called "investigation" or do they even do anything about it at all?? I guess they pry don't do nothing at all seeings how they got there money already so what do they care......

Check for keyloggers, trojans and etc.

yeah no virus's,keyloggers at all....so why is all my stuff gone now???

Then someone somehow got ahold of your email address for that account and hacked the password for both your email and account. So I would change my email's password.

You are asking the wrong people, yes we can tell you the possiblities around what happened, but you need to go to http://guildwars.com and hit the support tab and log a ticket. Thats what you should do in theory, but they will be unable to do anything about it.

but why wouldn't they steal the whole account then?? and i've done that already....i hadn't signed onto the account for a week..and this crap happens...i had so much gold on that account and all the greens and my mule on that account for my crafting materials..including my rare crafting materials....i'm so mad its not even funny right now

they rather give you your account back, then hack it after some while, and get the money back you've earned in that time

Why delete the guy's characters...

http://www.guildwarsguru.com/forum/s...ad.php?t=76027
Should keep your computer clean for a while

Change your password.

Ok, so, my reasoning on why I don't think that he was hacked unless the "hacker" does it for the joy of deleting the characters. His guild roster says that he hasnt been on for a week right after he finds out he is hacked. There for the "hacker" never signed on to one of the characters and doesnt know what he even has on the characters. So that makes me wonder what he hacked or was there some mess up w/ guild wars. I dont see why someone would hack an account to just delete that characters. So since the guild roster shows he never signed in on either of his characters then the "hacker" didnt make off w/ NE thing just deleted characters. (I know I'm repeating myself) So this all confuses me on if it was a hack or something else went wrong.

-Marie Jo

(I'm the -victims- fiance, reasoning for knowing more than what he said)

My take. There are a million and one ways to retrieve / figure out a person's e-mail address and password to go with it. This gets considerably easier when you know the person in real life and if one happens to have physically access to a computer that account logs in from. However in that end the how they got it isn't really all that important as it is done. The usual run scans / change passwords will continue to apply.

The why on the other hand in response to post #11 I have my on thought on. No one truely knows just how much logging of actions and transactions Arena Net does, but it is very safe to assume that nearly ever action can be traced back to a log. Therefore once the 'hacker' (for lack of a better term) has gained access to the account, he/she would not be doing themselves a favor by trading / items to his/her own characters for personal gain. If once reported to Arena Net they see in the logs that all this person's belongings went to characters on one or two other accounts it could be viewed that those accounts belong or are related to the 'hacker'. This could result, if it could be proved, in those accounts being terminated. So in the end we have a bad person wanting to do bad things, but smart enough not to do anything that directly point back at him/her-self. That is assuming that the characters were indeed never logged in with and that they were deleted right after gaining access to the account.

Do you live with anyone else? Do you have the account passwords written down? See where I'm going?

lol... he lives w/ our daughter who is 1y/o and myself and no the password isnt written down NE where. So that's not really an option.