There is a GW Tool that they created which you can download here: Net Info Tool - GW
The instructions are here: PlayNC Support (scroll way down the bottom)
as quoted:
please contact our Technical Support department via the "Ask a Question" tab and provide them with the following information: * Are you connecting through a router, hub, or switch? If so, what is the name and model number? * Are you on a home, campus, or business network? * Are you using a firewall application? If so which one? * Do you use any Internet security applications (ISA) such as CYBERsitter, Net Nanny, ZoneAlarm®, McAfee®, or Norton™? * What is the name of your Internet provider? * What type of connection do you have (cable, DSL, dial-up)? * Where are you located? * Download our Network Information Tool, run it and attach the "network_data_GW" text file that it produces: ftp://ftp.guildwars.com/diag/netinfotool_allos_gw.exe * Run HijackThis and attach a logfile of the scan results. If you contact us regarding a lag issue and do not provide the above information, we will assume that you have not reviewed this article nor have you performed the troubleshooting steps contained within. As a result, our first response will recommend that you complete these initial troubleshooting steps and reply with the requested information if they do not resolve the lag issue. |
I agree, there's no point reporting it after minutes or even hours of the lag spikes and it may be near impossible to catch what caused it.
So there, let's help one another so we can all enjoy the game more.
* Note: lag term used in a negative tone, not the original meaning.