Cant get past Ascalon load

OK, i dunno if this has anything to do with the other topic about connecting, but im having problems. I get to the Ascalon City loading screen and get 100% done, then a message pops up telling me i have a device failure and to reboot. so i reboot and try again, and it repeats the message again and again. Im asking u guys for help, and please note im not very computer smart. Thanks in advance.