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Originally Posted by Sidra
Now my mesmer won't even load. This never happened to me before a-net started lagging up the servers with all of the Factions crap that they couldn't load onto their CD's. And then it only started happening today, because the little lightning bolt would not get off of my screen for the whole time that I was still playing.
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please contact our Technical Support department via the "Ask a Question" tab and provide them with the following information: * Are you connecting through a router, hub, or switch? If so, what is the name and model number? * Are you on a home, campus, or business network? * Are you using a firewall application? If so which one? * Do you use any Internet security applications (ISA) such as CYBERsitter, Net Nanny, ZoneAlarm®, McAfee®, or Norton™? * What is the name of your Internet provider? * What type of connection do you have (cable, DSL, dial-up)? * Where are you located? * Download our Network Information Tool, run it and attach the "network_data_GW" text file that it produces: ftp://ftp.guildwars.com/diag/netinfotool_allos_gw.exe * Run HijackThis and attach a logfile of the scan results. If you contact us regarding a lag issue and do not provide the above information, we will assume that you have not reviewed this article nor have you performed the troubleshooting steps contained within. As a result, our first response will recommend that you complete these initial troubleshooting steps and reply with the requested information if they do not resolve the lag issue. |
