about a mounth ago I Pre-Ordered Factions from EB Games.
i gave a almost full price deposit (min required was 5$, i put in 55$), and specified that i will get the game ahead to join upfront last night. They promised me that i can pick up the CDs as soon as they call me not later then the 21st. last monday (the 24th) i call them to see whats goin on, and guess what! they tell me that they will not get the cd before friday the 28th, which is the normal release. i asked then for the cd key t login upfront, and they say: "no, it's out on the 28th"
i asked them what was the empty promise to deliver upfront and i still hear the same answer. when i said i want my cash back to just buy instant CD key from the web, and they say:"no! we already ordered, you will get it on the 28th"
IF THIS IS NOT A SCAM WHAT IS IT THEN???
never ever ever i will buy or order anything from them, and i post this so you all know where NOT to go
something evrybody needs to knw about EB Games
Maria The Princess
Talin Verderben
I went to the EB games by my house and didnt have any major issues. They didnt get the pre-order CD till like a week after I paid for my pre-order though.
Unlucky Slayer
Yeah, I didnt get my preorder cd til a week or so later due to them not having them til then.
Nate66
i have a lot of game stores near were i live, so i called one after another till i found one that had the pre-order cd in the store. that way this wouldnt happen. just some advice for next time.
Nkah Sennyt
Quote:
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Originally Posted by Maria The Princess
about a mounth ago I Pre-Ordered Factions from EB Games.
i gave a almost full price deposit (min required was 5$, i put in 55$), and specified that i will get the game ahead to join upfront last night. They promised me that i can pick up the CDs as soon as they call me not later then the 21st. last monday (the 24th) i call them to see whats goin on, and guess what! they tell me that they will not get the cd before friday the 28th, which is the normal release. i asked then for the cd key t login upfront, and they say: "no, it's out on the 28th" i asked them what was the empty promise to deliver upfront and i still hear the same answer. when i said i want my cash back to just buy instant CD key from the web, and they say:"no! we already ordered, you will get it on the 28th" IF THIS IS NOT A SCAM WHAT IS IT THEN??? never ever ever i will buy or order anything from them, and i post this so you all know where NOT to go |
Francis Demeules
Haven't my pre-order box 
Got nothing until tomorrow.
This is what they said
today
^ This is what I thought
Got nothing until tomorrow.
This is what they said
today^ This is what I thought
Maria The Princess
i guess you guys imagine how pissed off i was playing last night anD seing all those people using Assasins in PVP and runing around in LA with factions armor..... not mentioning chatting with my guildies on TS who went to explore the continents... and we were actually planning to go all together
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Cleaned
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Cleaned
Reaper
They have been terrible about this kind of thing. I know the store in the Eaton's Centre was very unhelpful, and the staff were truly uninterested in finding out any information when I asked. There were a lot of complaints about the chain when the pre-order was announced, I think Gaile said she would look into it.
Manda Panda
Same thing happened to a guy in my guild. EB games is clueless.
Ashleigh McMahon
Not so much clueless, probably there info doesn't get around there stores fast enough.
Ashleigh
Ashleigh
Francis Demeules
Quote:
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Originally Posted by Maria The Princess
i guess you guys imagine how pissed off i was playing ans seing all those people using Assasins in PVP and runing around in LA with factions armor.....
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Patience
Edit: Another thing, EB = Mistake Business but lot games
Maria The Princess
Quote:
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Originally Posted by Reaper
They have been terrible about this kind of thing. I know the store in the Eaton's Centre was very unhelpful, and the staff were truly uninterested in finding out any information when I asked. There were a lot of complaints about the chain when the pre-order was announced, I think Gaile said she would look into it.
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and consider this, i SPECIFIED that i will get it upfront and they said yes!
BustaNutler
Two of the guys in my guild did the same thing. Ordered from EB only to find out they won't have the game until Friday when the rest of us who were planning to buy it this weekend get it. Sucks for them.
Darkgift Risen
Eb Games Sux..plain And Simple...i Hate Them..i Have No Patience..shouldn't Have To Wait Till Friday When I Was Told I'd Have It On Tues Or Weds.....how The Hell Can They Be Out Of S.e Keys....grrrrrrrrrrrrrr!!!!!!!!!!! Alright I Feel Much Better.....not Really Eb Games
Edited: Stop trying to dodge the filter.
Edited: Stop trying to dodge the filter.
beanerman_99
My suggestion to NCsoft and Anet is that when it comes time to does this all over again for Chapter 3 they should change the use of the word "Pre-Order" so there is less confusion. Many players were confused but the worst confusion seems to be with Retailers and what they think "pre-order" means.As mentioned above, many stores thought pre-order meant the same as "reserve-copy".
I suggest that for Chapter 3 they change the naming from pre-order to Head-start. Then they can talk about a head-start package, or a head-start key or whatever instead of pre-order.
I suggest that for Chapter 3 they change the naming from pre-order to Head-start. Then they can talk about a head-start package, or a head-start key or whatever instead of pre-order.
Mercenary for Hyre
Quote:
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Originally Posted by Maria The Princess
about a mounth ago I Pre-Ordered Factions from EB Games.
i gave a almost full price deposit (min required was 5$, i put in 55$), and specified that i will get the game ahead to join upfront last night. They promised me that i can pick up the CDs as soon as they call me not later then the 21st. last monday (the 24th) i call them to see whats goin on, and guess what! they tell me that they will not get the cd before friday the 28th, which is the normal release. i asked then for the cd key t login upfront, and they say: "no, it's out on the 28th" i asked them what was the empty promise to deliver upfront and i still hear the same answer. when i said i want my cash back to just buy instant CD key from the web, and they say:"no! we already ordered, you will get it on the 28th" IF THIS IS NOT A SCAM WHAT IS IT THEN??? never ever ever i will buy or order anything from them, and i post this so you all know where NOT to go |
Maria The Princess
Quote:
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Originally Posted by Mercenary for Hyre
I has similiar problems with em, but I just put down 5 bucks and when they couldnt deliver I told em to suck it and went to Best Buy.
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kidding, its not THAT important, but it did get me pissed off
jestx
Quote:
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Originally Posted by Maria The Princess
about a mounth ago I Pre-Ordered Factions from EB Games.
i gave a almost full price deposit (min required was 5$, i put in 55$), and specified that i will get the game ahead to join upfront last night. They promised me that i can pick up the CDs as soon as they call me not later then the 21st. last monday (the 24th) i call them to see whats goin on, and guess what! they tell me that they will not get the cd before friday the 28th, which is the normal release. i asked then for the cd key t login upfront, and they say: "no, it's out on the 28th" i asked them what was the empty promise to deliver upfront and i still hear the same answer. when i said i want my cash back to just buy instant CD key from the web, and they say:"no! we already ordered, you will get it on the 28th" IF THIS IS NOT A SCAM WHAT IS IT THEN??? never ever ever i will buy or order anything from them, and i post this so you all know where NOT to go |
-Call GameStop/EB Games Customer Service @ 1-800-883-8895
-Navigate the menu to speak to a representative about an order you placed.
-Have your receipt/order # available.
-Tell them you pre-ordered Guild Wars Factions (supply order#/receipt number) and you were supposed to get an Early Access key.
-Tell them you went to the store and the clerk would not give you a key or a refund.
-Ask them to open a bonus kit and give you a key over the phone or demand a refund.
-If the latter, go to Best Buy on Friday and purchase Guild Wars Factions.
I spoke to EB Games/GameStop (they merged) support a couple times regarding my bonus kit. The agent I spoke to seemed more than willing to open up a bonus kit and give me the key over the phone. In fact her exact words were, "We have a lot of them in the office, if you don't receive it in time, just call back and I'll give you one over the phone."
Don't let the clueless store clerks scam you. Let EB Games GameStop HQ know about it. Give them the store # and if applicable, clerk's name. Refusing a refund is pretty shady.
Hope that helps.
jest
MrBugs
I just called my local EB games and was told the same thing, "not avialable until tomorrow".
I thought one of the reasons to Pre-order, was so that I could play 24 hours in advance??
Am I wrong? I have 3 Pre-orders one for myself and my 2 boys.
I thought one of the reasons to Pre-order, was so that I could play 24 hours in advance??
Am I wrong? I have 3 Pre-orders one for myself and my 2 boys.
jestx
Quote:
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Originally Posted by MrBugs
I just called my local EB games and was told the same thing, "not avialable until tomorrow".
I thought one of the reasons to Pre-order, was so that I could play 24 hours in advance?? Am I wrong? I have 3 Pre-orders one for myself and my 2 boys. |
MrBugs
I just got off the phone with them and I was told the Key included in the preorder kit was what I was to use until I recieved the full copy tomorrow? Is this correct?
Stabber
I too got screwed by EB in almost exactly the way the OP describes. I know where I will never buy anything from again.
I'm going to simply return the retail copy unopened and get my refund.
I'm going to simply return the retail copy unopened and get my refund.
Ashleigh McMahon
For those in the UK try www.gameseek.co.uk
They have a good stock left (CE and Standard). They shipped my CE today, should recieve it tommorow.
Try keep this thread clean, please.
Ashleigh
They have a good stock left (CE and Standard). They shipped my CE today, should recieve it tommorow.
Try keep this thread clean, please.
Ashleigh
Lord Oranos
They are really bad though.
Daemon Dremora
maybe it is just the eb where you all live. i have 2 of them out here where i live. 1 of them is about 30 mins. away and the other one is about 10. and i also have about 4 or 5 other game stores within 45 mins. of my house. but i always get my stuff from eb and i have never had a problem. when i preordered well actually before i even preordered the guy handed me the pre order disk. i didnt even put any money down for the game and he just said here you go. i was all happy. then to make me even happier my g/f payed for the pre order in full. neiter one of my eb's ever have any problems.
EternalTempest
I ordered the CE edition.. but they did manage to get the kit to my house today (less CE edition...) so they did manage to get the pre-order kit to me. There ETA for CE for me is currently 5/4/06
MrBugs
My Pre-order key is not allowing me to play...
h4mx0r
I love my nearby EBgames. It owns the nearby gamestop. I didn't get my preorder box for a week, but then, even the website said that the date was a little different. So far the only way EBgames has failed me is their merging with gamestop, killing their original prices...
Anyhow, I kinda go there regularly so one of the guys who worked there recognized me. Basically by befriending one of the workers there, they will be a bit more interested to help you, as they ran out of that first batch of pre-order boxes, but he called in a favor from that nearby Gamestop, and obtained an additional copy for me.
Still confused on the CE order though.
Anyhow, I kinda go there regularly so one of the guys who worked there recognized me. Basically by befriending one of the workers there, they will be a bit more interested to help you, as they ran out of that first batch of pre-order boxes, but he called in a favor from that nearby Gamestop, and obtained an additional copy for me.
Still confused on the CE order though.
Shred Dread
Yeah EBgames is pretty messed up...just one thing...
There are ppl from all over North America and Europe, and maybe some other places too, who use these forums. When you mention the EBGames in Eaton's Center, for example, no one has any idea where you are talking about. We do not all live in your neighborhood...
Ok that's it....i'm done
There are ppl from all over North America and Europe, and maybe some other places too, who use these forums. When you mention the EBGames in Eaton's Center, for example, no one has any idea where you are talking about. We do not all live in your neighborhood...
Ok that's it....i'm done
chris_nin00
EB games got it all wrong from what I'm reading on this thread. I think they thought of it more as a reserve copy, instead of the preorder itself. chris_nin00's rule of thumb, when preordering, get your hands on the preorder box(the ones with goodies in them, NOT the cute little boxes with nothing in them) when you are buying one. If you can't touch the preorder box, do not deposit money to the store, cause they suck. Best Buy has never let me down with their pre-orders... it's just sometimes they receive games later than the rest of the world *cough*Oblivion*cough*.
Too late to get the Headstart. I'm sad for you.
Too late to get the Headstart. I'm sad for you.
Autumn_Leaf
after all this crap about EB I say its about time we all switch to buying from the net.
my earlier post said what i had to say about EB, my friend ordered off of amazon and they e-mailed him the pre-order key and will prolly get the game tomorrow.
i hate EB now.
i know i wont make the same mistake when GW3 come out. only pre-order in-store only and i repeat ONLY!!!! if they have the game at the moment and NOOO other time.
^^^ some of my guildmates told me that BestBuy sold the game Today!!! he bought it and was actually able to play factions without the pre-order key. wish BestBuy was near me. :-(
my earlier post said what i had to say about EB, my friend ordered off of amazon and they e-mailed him the pre-order key and will prolly get the game tomorrow.
i hate EB now.
i know i wont make the same mistake when GW3 come out. only pre-order in-store only and i repeat ONLY!!!! if they have the game at the moment and NOOO other time.
^^^ some of my guildmates told me that BestBuy sold the game Today!!! he bought it and was actually able to play factions without the pre-order key. wish BestBuy was near me. :-(
Stealthy Trapper
Well you are all right I am sure EB games has issues with the hole preorder thing( mi got my preoder box only 2 days late
).....However it isn't entirely one companies problem. I think we should start pointing our fingers at ANet and NCsoft as well not just the retail store......
I mean seriously how many times has ANet and NCsoft promised everyone of their customers something on such and such date and didn't come through with their promises. IE: the CE edition of Factions.........
hell in case you all forgot the entire preorder problem in the first place. ANet and NCsoft promised everybody the preorder to be ON SHELVES on a certain date and it was late as well. DOWN WITH THESE FALSE PROMISES FROM ANET AND NCSOFT............seriously WTF now us valued customers that want to give ANet more revenues by buying the CE edition have to wait until 2 months after the release.
Sorry but GW is a great game but the marketing staff at ANet is falling WAY SHORT.....get it together guys...........
You guys want to keep blaming the retail stores for this problem ie: EB games , gamestop.......... enough already the real problem lies with ANet and NCsoft for not keeping their promises and making this way to complicated for retail store that ( in case you people don't understand this) don't just deal with the fabled GW games. In fact GW probably only makes up about....um maybe 1% of their sales
).....However it isn't entirely one companies problem. I think we should start pointing our fingers at ANet and NCsoft as well not just the retail store......I mean seriously how many times has ANet and NCsoft promised everyone of their customers something on such and such date and didn't come through with their promises. IE: the CE edition of Factions.........
hell in case you all forgot the entire preorder problem in the first place. ANet and NCsoft promised everybody the preorder to be ON SHELVES on a certain date and it was late as well. DOWN WITH THESE FALSE PROMISES FROM ANET AND NCSOFT............seriously WTF now us valued customers that want to give ANet more revenues by buying the CE edition have to wait until 2 months after the release.
Sorry but GW is a great game but the marketing staff at ANet is falling WAY SHORT.....get it together guys...........
You guys want to keep blaming the retail stores for this problem ie: EB games , gamestop.......... enough already the real problem lies with ANet and NCsoft for not keeping their promises and making this way to complicated for retail store that ( in case you people don't understand this) don't just deal with the fabled GW games. In fact GW probably only makes up about....um maybe 1% of their sales
Autumn_Leaf
have to say its true. the guys at EB are nice and a few of them play GW and were also dissapointed, but it doesnt explain why BestBuy has everthing ready for their customers and an early release date to boot.
people have an e-mail account to play the game, so why dont they attach a pass-code to unlcok your key online instead of needing to buy a physical box for the key.
people have an e-mail account to play the game, so why dont they attach a pass-code to unlcok your key online instead of needing to buy a physical box for the key.
Blood Wolf
I went to Gamestop to pre-order mine, and they gave me the disk right away, so if your looking for a good palce for pre-ordering next time try Gamestop. Just a little advice to help you not make the same mistake twice.
Fungus Amongus
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Originally Posted by Ashleigh McMahon
Not so much clueless, probably there info doesn't get around there stores fast enough.
Ashleigh |
It's just a matter of life at work and play. Stores have employees. You either get lucky and have access to a store of enthusiasts or experienced personnel, or you have a store full of new hires who aren't up to date with current and upcoming product. It happens and sometimes can't be avoided. Sadly, the consumer suffers, but it's just impossible for every store everywhere to know what consumers want and how to handle all consumers' requests.
Hopefully the Best Buy near my house has a copy on the shelf for me, provided the missus nets us some cash for her old car (which should sell tomorrow) since we depleted our spending money to buy her a new car.
Francis Demeules
Quote:
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Originally Posted by Blood Wolf
I went to Gamestop to pre-order mine, and they gave me the disk right away, so if your looking for a good palce for pre-ordering next time try Gamestop. Just a little advice to help you not make the same mistake twice.
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I'll try next time for sure.
Maria The Princess
Quote:
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Originally Posted by Autumn_Leaf
have to say its true. the guys at EB are nice and a few of them play GW and were also dissapointed, but it doesnt explain why BestBuy has everthing ready for their customers and an early release date to boot.
people have an e-mail account to play the game, so why dont they attach a pass-code to unlcok your key online instead of needing to buy a physical box for the key. |
i think that we should be able to buy a account password DIRECTLY from Anet, without going through all the other stores and trouble. i man, what is so hard to just sell a pasword only (with no box) to someone? i'm sure they would have more accounts sold in total...
but well... what could little gamers like us do to influence their bad marketting strategy?.... i guess were already doin more then we have to by posting all these complaints...
i hope they actually go through the forum and read
MaglorD
Well I always prefer the boxed copy rather than just buying the game off NCSoft, cuz you get the CDs at least eventually. The first time I played GW, which was last year in Apr when it was launched, I bought the key off NCsoft and had to endure unbearable downloading when entering new areas etc. This was only fixed when I bought a second copy of GW in a box and reinstalled using the CDs.
Strangely with Factions, I bought the pre-order yesterday from a store that happened to have one last copy of the standard edition. Added the pre-order key to my existing account and started playing last night. Even though there were lots of files to download, it was really really fast - like 2.4 Mbit/s speed though my connection is 6.5 Mbit/s, so it wasn't so bad after all.
Strangely with Factions, I bought the pre-order yesterday from a store that happened to have one last copy of the standard edition. Added the pre-order key to my existing account and started playing last night. Even though there were lots of files to download, it was really really fast - like 2.4 Mbit/s speed though my connection is 6.5 Mbit/s, so it wasn't so bad after all.
Stabber
Quote:
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Originally Posted by Maria The Princess
i think that we should be able to buy a account password DIRECTLY from Anet, without going through all the other stores and trouble. i man, what is so hard to just sell a pasword only (with no box) to someone?
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http://www.guildwarsguru.com/forum/s....php?t=3019837
Rodrigo
Sorry to hear of all your cases guys, but EBGames has been so nice to me.
I'm in Mexico and I preordered since the 12th and they sent me a key (the pre-order key by e-mail) to play the headstart event. Also, it says my game has been sent to me, so I'll get it next week.
I'm in Mexico and I preordered since the 12th and they sent me a key (the pre-order key by e-mail) to play the headstart event. Also, it says my game has been sent to me, so I'll get it next week.