Official - 10 Day Grace Period - from gw's site - Guild Wars Guru archive powered by Guild Wars Legacy

EternalTempest

Furnace Stoker

Join Date: Jun 2005

United States

Dark Side Ofthe Moon [DSM]

E/

01 May 2006 at 21:22 - 1

http://www.guildwars.com/default.php

Quote:

Ten-Day Grace Period Explained 1 May 2006

The grace period mentioned in an earlier news post will end at 11:59 p.m. PDT on May 8. During the 10-day grace period, if you have a Prophecies account and have added a Factions pre-order key, you can create a 5th or 6th character. After the 10-day grace period, if you have not added a Factions (retail) key to your account, you will not be able to create a 5th or 6th character. We will not delete your new characters, items, or skill unlocks after the 10-day grace period. However, you will need to add a Factions (retail) key to your account in order to play with any Canthan characters after the end of the Extended Head Start Event.

This is great

since I am waiting till the 5th to get my CE Edition.

Clarified/Updated Message

Quote:

Ten-Day Grace Period Explained 1 May 2006

The grace period mentioned in an earlier news post will end at 11:59 p.m. PDT on May 8. During the 10-day grace period, if you have a Prophecies account and have added a Factions pre-order key, you can create a 5th or 6th character. After the 10-day grace period, if you have not added a Factions (retail) key to your account, you will not be able to create a 5th or 6th character. We will not delete your new characters, items, or skill unlocks after the 10-day grace period. However, you will need to add a Factions (retail) key to your account in order to play with any Canthan characters after the end of the Extended Head Start Event.

Please read rest of thread (Gaile has posted on Page 2 also).

CyberNigma

Jungle Guide

Join Date: Jan 2006

San Antonio, TX

W/R

01 May 2006 at 21:56 - 2

This rocks. As much as I have harped on ANet/NCSoft on bugs and issues/decisions, they definitely did us right here. I have been holding out for the Collector's Edition, but was willing to go with the regular one instead due to the delays if it wasn't available by the end of the original grace period(today I think). Now they will most certainly get my extra 20 dollars. Things didn't work out perfectly, they realized that, and they offered a good solution..

Good job :-)

MicroBlood

Ascalonian Squire

Join Date: May 2006

Corrupted Spirits [cS]

N/Me

01 May 2006 at 22:57 - 3

I do not understand this. So what it's saying, is that if you don't buy the game 10 days from now, you will not be able to have the 2 extra character slots? Sorry if I sound stupid, but if this is really what it means, I think it's unfair.

broodijzer

Jungle Guide

Join Date: Jan 2006

void

Mo/

01 May 2006 at 22:59 - 4

no, they disable your 2 character slots (your new characters will still be there) and re-enable them when you add a "final" factions/ce key.

MicroBlood

Ascalonian Squire

Join Date: May 2006

Corrupted Spirits [cS]

N/Me

01 May 2006 at 23:04 - 5

So, does the pre-order only last for a couple days or weeks? Sorry, I'm really confused on this x.x

CyberNigma

Jungle Guide

Join Date: Jan 2006

San Antonio, TX

W/R

01 May 2006 at 23:16 - 6

This is what I take from it all. They realize that there is a problem with delivery of the Collector's Edition. They realize that some people that wait will be upset if they get cut off (even temporarily) from the access granted to them via the pre-order kit. They also realize that many of those people that have been playing, using the pre-order kit's early access key, will really want to continue playing uninterrupted, and will therefore forego the Collector's Edition for the regular version. That is, of course not good for anyone (we don't get the goodies, they don't get the extra cash).

So, if you are playing on the pre-order kit's early access key, you can continue to play until the night of the 8th (next Monday). You can use all 6 slots, take characters to Cantha, create Factions characters, etc up to that point. If you buy and enter a Factions (collector's or regular) key before 00:00 May 9, then nothing changes and you continue on. If you do not, then the two slots are suspended (still there but unusable), Cantha is inaccessble (Prophecies characters assumingly will be transported back to Lion's Arch), and Factions Characters will also be suspended. Once you buy and enter the Factions key, then everything will go back to normal (all 6 slots available, Cantha available, Factions characters available). In either case, they appear to have decided not to delete anything in case you add the key later.

If I got anything wrong, please feel free to correct me. I hope that helps..

MicroBlood

Ascalonian Squire

Join Date: May 2006

Corrupted Spirits [cS]

N/Me

01 May 2006 at 23:20 - 7

Ah! Ok, I get it now, thanks for the help =)

SylverDragon

Frost Gate Guardian

Join Date: Jan 2006

Cheshire, UK

01 May 2006 at 23:42 - 8

Quote:

Originally Posted by CyberNigma

So, if you are playing on the pre-order kit's early access key, you can continue to play until the night of the 8th (next Monday). You can use all 6 slots, take characters to Cantha, create Factions characters, etc up to that point.

I think what it means is that the preorder key allows access to Factions up to 11.59pm PDT tonight (Monday), when the extended headstart runs out, after that you will not be able to access Factions without adding a retail key.

From then up to 11.59pm PDT on the 8th, you will still have access to the extra slots, and after that the slots will be locked until you add a retail key.

Unfortunately, I can't see the point of that since I expect most people have used the extra slots to create Factions characters which they will not be able to use

Fates

Wilds Pathfinder

Join Date: Jul 2005

Kanuckistan

Mirror of Reason [SNOW]

R/

01 May 2006 at 23:52 - 9

That's doesn't clear things up at all, wtf writes these?

No where in that announcement does it says you can continue to play your new 5th and 6th characters in Cantha. Please dont read that into it, I think that is ommited on purpose.

And if you can still play in Cantha after tonight, I'm going to be royally pissed. I waited until today, hoping that a CE would show up somewhere in town. Went and called all over and noone has them yet so I bought a standard edition so as to ensure I can still play in Cantha tonight and tomorrow.

If now they are telling us that we can play after midnight PST tonight, they royally screwed me with their previous "announcements."

Ghull Ka

Wilds Pathfinder

Join Date: Jul 2005

Seattle, WA

Grenths Helpdesk

N/

01 May 2006 at 23:52 - 10

Awesome. Thank you, ANet, this is a great gesture.

CyberNigma

Jungle Guide

Join Date: Jan 2006

San Antonio, TX

W/R

02 May 2006 at 00:31 - 11

Quote:

Originally Posted by Fates Monk

That's doesn't clear things up at all, wtf writes these?

No where in that announcement does it says you can continue to play your new 5th and 6th characters in Cantha. Please dont read that into it, I think that is ommited on purpose.

And if you can still play in Cantha after tonight, I'm going to be royally pissed. I waited until today, hoping that a CE would show up somewhere in town. Went and called all over and noone has them yet so I bought a standard edition so as to ensure I can still play in Cantha tonight and tomorrow.

If now they are telling us that we can play after midnight PST tonight, they royally screwed me with their previous "announcements."

You may be correct, after looking more closely at it. They do say 10 Day Grace Period instead of Early Access. I guess we'll see tonight. I think some people are already pissed off that they extended the Early Access (probably this grace period too) after they canceled their Collector's pre-order and switched to the regular one when they heard they wouldn't get them in time. In other words, you will not be the first one pissed off.

I apologize to anyone for jumping the gun if I am incorrect..

As to your first question, as can be clearly seen to the left of the message, CyberNigma is wtf wrote that.. :-)

If they're not talking about early access, however, I have absolutely no idea what the Grace Period is for, seeing as how they clearly say the stuff will not be deleted. Does it mean that you could play with 6 Tyrians until the end of the 8th, but not any characters that are Canthan, and then after the 8th you can only play with the 4 slots? In otherwords you get access to the slots until the 8th, just not Cantha, but the extra slots are just as much part of Factions as Cantha.. Oh well.. only time will tell. They've done the right thing in this matter so I'm not worried.

Thallandor

Desert Nomad

Join Date: May 2005

Singapore

Seers of Serpents [SoS]

R/

02 May 2006 at 00:34 - 12

Thank you for your consideration Anet good job on understanding the needs of those who wants to support you further by buying CE.

I will be getting my copy of the CE after all

CyberNigma

Jungle Guide

Join Date: Jan 2006

San Antonio, TX

W/R

02 May 2006 at 07:11 - 13

Yep, he was right... I got cut off at 0200CST.. I may pick up the regular one tomorrow, but then again Friday isn't too far away (if it's available anywhere).

Hghlnder72

Pre-Searing Cadet

Join Date: May 2006

02 May 2006 at 07:18 - 14

this is horrible. so now all the people that bought the regular get to continue farming and finding all these new places while those of us who really want the new stuff, have to wait 5 more days to play? this is horse crap. if your gonna give a grace period, make it from the day that everyone has access to the game. dont come out with 1 version 1 week, and another verision another week. cuz we all know that if we buy regular, we cant return it for ce. this sucks major buttocks.

Ardrid

Ascalonian Squire

Join Date: Jun 2005

Richmond, VA

Dragon Mares [DM]

E/Me

02 May 2006 at 07:20 - 15

I am rather upset about this. Unless the servers just haven't been updated yet, it would appear that the Grace period only extends to keeping the 5th and 6th character slots and not playing in Cantha. This sucks because I am one of the many people waiting for the CE on the 4th and I really don't want to give it up for the original. Moreover, I was having a good time getting my Rt/N further with my bro's A/W and now I can't play until next week. Here's hoping this is just a temporary thing...

Sab

Desert Nomad

Join Date: Dec 2005

02 May 2006 at 07:22 - 16

I was just cut off too, my Tyrian character was teleported back to Ascalon as soon as I zoned back to town. My Canthan character (5th slot) is now inaccessable until I add in a retail code, but I can still create a Tyrian Character with my 6th slot.

Arkis

Ascalonian Squire

Join Date: Feb 2006

02 May 2006 at 07:23 - 17

Wow... just wow.

I probably didn't read clearly what it said, thinking oh 10 day grace period yay! No need to worry... but I guess after further reading and getting kicked out of Cantha.. it's kind of a stupid idea.

I mean extending it for 10 days wouldnt be bad at all espeically for those of us wanting the collectors edition because we love GW =P. Punishing us for wanting be support GW even more. Lol.

The Chimpster

Frost Gate Guardian

Join Date: Aug 2005

England

X-Universe [XU]

Mo/Me

02 May 2006 at 07:39 - 18

Um, can't access my factions characters now...

So much for the 8th of may...

Come on A-net, save me from having to do revision for my first year uni exams next week.

Gaile Gray

ArenaNet

Join Date: Feb 2005

02 May 2006 at 07:39 - 19

Please understand why the Extended Head Start ended a few minutes ago: There are people who would abuse being given a large amount of time with access to the full retail game. There are those--you see them in this forum--who would "burn through" the game in a few days and never look back. We went above and beyond: We offered a Head Start, and then put forth an Extended Head Start that was even longer.

But at some point, painful as it might be, we had to close the servers to those who do not have a retail key. Allowing people to play 10 days on a pre-order that doesn't net us anything, that actually costs us money, would not be a wise business decision.

I don't have a CE. No one at ArenaNet has a CE. And yes, that's disappointing as heck! (You think it's bad wanting to play? Imagine helping to make the game and not being able to access it!

)

In all of this, and I know this might fall on a few deaf ears, there is a little brightness: We have learned about production, about shipping, and about how things can go awry. We have already made changes and will not be undertaking the same steps again. We'll also be well able to predict with greater accuracy the demand for Collector's Editions in the future. I know, again, that this is pale solace for a situation where you can't have the product that you're willing to buy! But do know that this should positively be the last time any of us have to deal with this again!

(And to those of you keeping your chin up and maintaining a positive attitude, thank you for that!)

eSe

Krytan Explorer

Join Date: Jan 2006

02 May 2006 at 07:40 - 20

the extra 2 slots are for tyria chars i u used 1 of those slots 2 make a tyria char u'll still be able 2 use it thats wat they mean till the 8th of may

VitisVinifera

Banned

Join Date: Nov 2005

Northern California

HoTR

N/Me

02 May 2006 at 07:42 - 21

Gaile, you and ANet have managed this situation about as badly as possible. I just got shut out of Factions just now and I'm not happy about this situation. You have penalized me and many other CE pre-orderers because of your blunders.

I will definitely not pay the extra money for CE for future releases. You've really alienated me.

edit: you've also directly contradicted yourself from your previous official announcement.

The Chimpster

Frost Gate Guardian

Join Date: Aug 2005

England

X-Universe [XU]

Mo/Me

02 May 2006 at 07:43 - 22

Quote:

Originally Posted by Gaile Gray

Please understand why the Extended Head Start ended a few minutes ago: There are people who would abuse being given a large amount of time with access to the full retail game. There are those--you see them in this forum--who would "burn through" the game in a few days and never look back. We went above and beyond: We offered a Head Start, and then put forth an Extended Head Start that was even longer.

But at some point, painful as it might be, we had to close the servers to those who do not have a retail key. Allowing people to play 10 days on a pre-order that doesn't net us anything, that actually costs us money, would not be a wise business decision.

I don't have a CE. No one at ArenaNet has a CE. And yes, that's disappointing as heck! (You think it's bad wanting to play? Imagine helping to make the game and not being able to access it!

)

In all of this, and I know this might fall on a few deaf ears, there is a little brightness: We have learned about production, about shipping, and about how things can go awry. We have already made changes and will not be undertaking the same steps again. We'll also be well able to predict with greater accuracy the demand for Collector's Editions in the future. I know, again, that this is pale solace for a situation where you can't have the product that you're willing to buy! But do know that this should positively be the last time any of us have to deal with this again!

(And to those of you keeping your chin up and maintaining a positive attitude, thank you for that!)

Guess I'll goto my revision books then damn it. Ah well, at least my grades will improve because of this gaile, some good will come of it

eSe

Krytan Explorer

Join Date: Jan 2006

02 May 2006 at 07:45 - 23

Quote:

Originally Posted by VitisVinifera

Gaile, you and ANet have managed this situation about as badly as possible. I just got shut out of Factions just now and I'm not happy about this situation. You have penalized me and many other CE pre-orderers because of your blunders.

I will definitely not pay the extra money for CE for future releases. You've really alienated me.

i too got to wait but cut ANet some slack they doing the best they can do they already said they wouldn't delete the chars and they working as fast as they can to get CE to us so no need to complain

Klaus Barnabas

Ascalonian Squire

Join Date: May 2005

02 May 2006 at 07:53 - 24

Edited by Dralspire: While we support open discussions, we have an expectation of courtesy and respect. Your post did not meet these expectations.

Gaile Gray

ArenaNet

Join Date: Feb 2005

02 May 2006 at 07:54 - 25

ArenaNet did everything right. But sometimes, things go wrong, despite all that you've done. It's a very unfortunate situation, I agree.

Quote:

Originally Posted by VitisVinifera

You've also directly contradicted yourself from your previous official announcement.

There is no contradiction. Please reread all the official statements and you'll see. There are many things going on, but at no time did we state you could play for 10 days. I'm very sorry for your disappointment.

Quote:

Originally Posted by Klaus Barnabas

guess the guys at the website who make the announcements didn't get the memo you were screwing us all over?

I'm the "guys" who writes the website content. If you would please re-read, your expectations coloured what you saw, but you assuredly did not see us promising 10 days of free play.

Again, VERY sorry for the disappointment.

Ardrid

Ascalonian Squire

Join Date: Jun 2005

Richmond, VA

Dragon Mares [DM]

E/Me

02 May 2006 at 07:55 - 26

My issue with that rationale is that those who were going to abuse the pre-order system would have already done so by now (there are already ppl who have beat Factions, Klaus being one of them

). Yes, extending the period further would undoubtedly increase that opportunity, but the consumer appreciation gleaned from doing so would be much greater and, IMO, outweigh the negative consequences by far. It just sux that those of us that are loyal get "punished" due to the possible actions of the few. Ugh, now I have to wait until next week and pray that I actually get my CE from EB. Oh well, back to FoW/UW runs for the time being.

Klaus Barnabas

Ascalonian Squire

Join Date: May 2005

02 May 2006 at 07:59 - 27

Edited by Dralspire: While we support open discussions, we have an expectation of courtesy and respect. Your post did not meet these expectations.

Arkis

Ascalonian Squire

Join Date: Feb 2006

02 May 2006 at 08:00 - 28

Quote:

Originally Posted by Ardrid

My issue with that rationale is that those who were going to abuse the pre-order system would have already done so by now (there are already ppl who have beat Factions, Klaus being one of them

). Yes, extending the period further would undoubtedly increase that opportunity, but the consumer appreciation gleaned from doing so would be much greater and, IMO, outweigh the negative consequences by far. It just sux that those of us that are loyal get "punished" due to the possible actions of the few. Ugh, now I have to wait until next week and pray that I actually get my CE from EB.

That's precisely my issue too. Sadly I am also evidence. I've blown through the game already and everything. The problem is I just wanna play more =P.

I think that costumers would be much more happy if it had been done 10 days. Unforunately I guess that's how it goes. More time for studying! =).

Let's hope they learned their lesson this time

Eden2k5

Academy Page

Join Date: Jan 2006

02 May 2006 at 08:00 - 29

The post on the Guild Wars website about the situation is way convoluted, who writes that stuff?

Just keep things percise and to the point and confusion like this won't happen!

I read it earlier today over a few times and figured they must of extended it till the 8th, which would give me plenty of time to receive my game... which i've ordered... 2 months ago.

This is the last time I ever pre-order or buy new game releases online. It defeats the purpose of pre-ordering, when anyone can just run into the store and pick it up far quicker than you can. Unless you live in the sticks.

Sheep

Ascalonian Squire

Join Date: May 2005

02 May 2006 at 08:03 - 30

Yes, the post on the site isn't clear at all, no matter how many times you re-read it's still very ambiguous.

I've cancelled my CE and now have to bug ebay sellers until I find one that will just email me a cdkey.

Why don't you do what Valve and other developers do and just offer cdkeys buyable from guildwars.com for those of us that put being able to play the game above having a box take up space :/

Fantus

Wilds Pathfinder

Join Date: Jun 2005

02 May 2006 at 08:05 - 31

I fully understand that things like this can happen. I also can understand that you can't leave the servers open indefinitely for everyone, too. But being on the receiving side of "Error 165 - You shouldn't have ordered the Collectors Edition", it's still a bit sad getting kicked out of the game just because of ordering a Collector's Edition instead of the regular one.

Being a guild leader, the end of the head start event came with an additional fun for me because I basically had to rush the game up to House zu Heltzer so I could join my guild into our alliance before getting locked out of Factions for maybe a long time. It was really a nice idea to make forming alliances being dependent on the GL having access to advanced game content in Factions...

Other than that, yes, I love Factions from what I have seen. And yes, I am going to order the Chapter 3 CE, too, despite what happened now. I honestly and sincerely hope that everyone at Anet/NCsoft knows that you guys majorly messed up with your most dedicated fans (those are the ones buying CEs, right?), and that stuff like this never happens again. See you in Cantha again - someday.

koneko

Site Contributor

Join Date: Sep 2005

38??16′ N 140??52′ E

Mo/Me

02 May 2006 at 08:09 - 32

Quote:

Originally Posted by Sheep

Why don't you do what Valve and other developers do and just offer cdkeys buyable from guildwars.com for those of us that put being able to play the game above having a box take up space :/

PlayNC Store?

I'm as upset as the next person about having access cut off for the next few days (weeks? June 30?) after getting a taste for Factions, but it makes sense to not further extend things (actually, extending the Head Start event didn't make sense to me, there would be people that would rush through and not buy the game = lose money).

Chill, people. Deep breaths. It's just a game. Go outside and do something else.

lord_shar

Furnace Stoker

Join Date: Jul 2005

near SF, CA

02 May 2006 at 08:11 - 33

I'm very confused... What happened to the May 8th grace period that was mentioned in the first post? I gave my wife my retail copy while waiting for my still-missing CE version already pre-ordered. EB-Games only allowed cancellation until this past Friday 4/28. Based on the May 8th grace period news, I didn't cancel my order. It is now May 2nd, and the grace period never happened -- I'm still locked out while waiting for the CE version that never came.

Who should I send the bill to for this CE-version I won't be opening since I'll be getting a regular copy tomorrow?

jmj102

Lion's Arch Merchant

Join Date: Dec 2005

W/Mo

02 May 2006 at 08:14 - 34

The preorder key that gamestop sent me by email didnt even let me play in the head start, only gave me 2 character slots and the ingame items. Then I got an email saying that they might not ship me CE untill June >.<. I freaking pre-ordered in early March and I get screwed like this ?

VitisVinifera

Banned

Join Date: Nov 2005

Northern California

HoTR

N/Me

02 May 2006 at 08:14 - 35

Ok Gaile, if you want to play word games then let's. Here's your statement:

Ten-Day Grace Period Explained 1 May 2006
The grace period mentioned in an earlier news post will end at 11:59 p.m. PDT on May 8. During the 10-day grace period, if you have a Prophecies account and have added a Factions pre-order key, you can create a 5th or 6th character. After the 10-day grace period, if you have not added a Factions (retail) key to your account, you will not be able to create a 5th or 6th character. We will not delete your new characters, items, or skill unlocks after the 10-day grace period. However, you will need to add a Factions (retail) key to your account in order to play with any Canthan characters after the end of the Extended Head Start Event.

So during the 10 day grace period, I can create characters, and you won't delte them during it. At the end you say we'll need to add the Facitons key at the end of the Extended Head Start Event. You added that little gem at the end of what we can do, and to many of us this looks like it's just a continuation of the 10 day statement. What then is the real purpose of the 10 day grace period? To create characters we can't play? Are you kidding me? If you shut us out after the end of the Extended Head Start Event, but have this 10 day grace period that essentially are empty promises, I wonder what the motivation of even having it? Because now you've upset a lot of people who were thinking they had 10 days to receive the delayed CE, which will probably narrowly coincide.

Give us keys. Simple as that. Through the retailers. I've paid and you've messed this up, so fix it.

Ardrid

Ascalonian Squire

Join Date: Jun 2005

Richmond, VA

Dragon Mares [DM]

E/Me

02 May 2006 at 08:15 - 36

Quote:

Originally Posted by koneko

PlayNC Store?

I'm as upset as the next person about having access cut off for the next few days (weeks? June 30?) after getting a taste for Factions, but it makes sense to not further extend things (actually, extending the Head Start event didn't make sense to me, there would be people that would rush through and not buy the game = lose money).

Chill, people. Deep breaths. It's just a game. Go outside and do something else.

Yes, it is just a game, but at the same time we didn't have to drop an extra $20 for the CE either. In addition to it sucking that we can't experience more of a great game, there is the money issue. That is the ultimate problem here and what Klaus was trying to get at. Again, I truly don't think the rationale holds up bc if someone wanted to screw ANet over by beating the game and then cancelling their pre-order, they would've done it by now. In any event, I can find other things to do until next week (studying for finals among them), but that doesn't change the fact that I'm still a bit upset by all this.

Gaile Gray

ArenaNet

Join Date: Feb 2005

02 May 2006 at 08:18 - 37

Quote:

Originally Posted by Fantus

I fully understand that things like this can happen. I also can understand that you can't leave the servers open indefinitely for everyone, too. But being on the receiving side of "Error 165 - You shouldn't have ordered the Collectors Edition", it's still a bit sad getting kicked out of the game just because of ordering a Collector's Edition instead of the regular one.

Precisely. THAT is the most bitter pill of all.

Quote:

Originally Posted by Fantus

Other than that, yes, I love Factions from what I have seen. And yes, I am going to order the Chapter 3 CE, too, despite what happened now. I honestly and sincerely hope that everyone at Anet/NCsoft knows that you guys majorly messed up with your most dedicated fans (those are the ones buying CEs, right?), and that stuff like this never happens again. See you in Cantha again - someday.

I can say with a lot of assurance, because I keep asking about it myself: This is highly unlikely to happen again. We have already made a commitment to significant changes in manufacturing and distribution that will make this situation nigh on impossible again. I mean, there are no absolutes in life, but we're incredibly saddened by, as you say, disappointing our most loyal players. We'll take every step we can, and two more, to assure things are shipshape for the C3 release!

Thanks for being patient with this. Your continued support, during a time when it might be easier or at least tempting to close the door, is very appreciated.

jmj102

Lion's Arch Merchant

Join Date: Dec 2005

W/Mo

02 May 2006 at 08:23 - 38

I think we should all stop whining and be happy with what we have. And look forward to the greatness that is the Factions CE!

Thallandor

Desert Nomad

Join Date: May 2005

Singapore

Seers of Serpents [SoS]

R/

02 May 2006 at 08:28 - 39

The information on the main site specifically states that the headstart would be extended for a further 3 days (over the weekend) after the "Day of the Tengu". They didnt have to do it but they did after all which i am pleased but please understand that they run a business and opening the servers to new content for players without confirming our purchase is infact costing them resources based on our "word" (pre order key) to support them.

I think many players confused the 10 day grace period with the extended headstart which later we been told that our characters created from the extra slots wont be deleted after the headstart or the initially planned 10 grace period. This actually makes the 10 day grace period null and misleaded many into thinking that they will be able to continue playing past the extended headstart into 10 day grace period until their CE arrives later this week.

This miscommunication no doubt made many players felt injustice and why they should be punished for ANET/NCSOFT mistakes when they are just trying to support them, and no doubt some players may feel disgusted and not get Factions altogether which may result in some small loss of sales at least initially.

I can only Hope that Anet learns to communicate better with the community inregards to all aspect of the game from updates to annocements and events rather than make them without considering consequences first.

Gaile has already apologised for the miscommunication let us leave it at that. ( I am not her fan btw)

Never the less, i will still be waiting for my copy of the CE arriving this Friday. I am sure some others who are not getting them now will perhaps pick them up in a couple of months time for 10-15 bucks at some discount store :P

Forsythe

Academy Page

Join Date: Mar 2006

In a pup tent near your house.

[DOJL]

02 May 2006 at 08:38 - 40

There's a lot of negativity in here towards people who work earnestly to provide customer feedback and community support while also not charging a single penny for aforementioned extra-curricular availability and of course online play.

I've dealt with software and games for a long time both from a customer's standpoint and a developer's, and it really doesn't get much better than ArenaNet. In my opinion, the rule by which future projects should be measured.

Sure it sucks not being able to play our fancy new characters in our fancy new land despite being told we had the time to do so, but doesn't that mean Friday will be even more awesome?

Plus I'm sure there's things you've been neglecting to do in Tyria so get to it, you procrastinators.