HELP Plz anyone,it says i'm not authorized to play

okay I just got my factions today and I had pre ordered and had used the pre order access key to make a new account when they had the free for all thing going on well today I got my full game finely and when I added the access key to the account I made with my pre order key I get this message "Your account is not currently authorized to play Guild Wars" now what the heck is going on here and why is this happen? I have read where is says you can add to one of the tep. accounts so why aint it working for me? I went in and added the access key where I was supose to and all that but cant play and I have done everything I was supose to do to get nothing.. and yes this is the full gane access key not the pre order on... can someone help or know what I hvae to do.. I have emailed support but havent heard anything back...

From what i think you said, it seems you cant put the factions key into your account. I Believe it was mentioned somewhere, that accounts made with the pre order keys wont work anymore, But thats just me. Have You Logged out, And clicked on Create new account, Add New Access key? Try that. If All else fails, create a new account then