So I get the game, I'm ready to play. I start scratching on the access key, and it smears like black peanut butter on several letters.
I get out the surgical tools and spend a half hour trying to carefully remove the crap off the top of the letters so I can see the code. I think I managed to get 4 of the 5 sets of 5 letters correct, but a few letters on the 2nd set of 5 letters

Has anyone had or heard of this problem, and do the guild wars support people help people with this problem or just tell'em to bugger off?
I went and put in a request for support, so while I'm waitin' 24 hours for them to get back to me, I thought I'd ask the Guru's
thanks folks