Did arena net deleted my account???

Hi,lately i when i try to log on, I get code=021(account not found) error .With the recent lag problems i thought the problem was there so I wrote a ticket to the customer service, including my problem account name,pasword and digit-key.The only f*cking reply I get is some bla-bla telling me to add the cd-key to my message(i already did that ffs ). Is there annything i can do,because getting your account deleted for no reason 2 days after the purchase of GW:F sucks(i almost had my money for FOw to btw )god i HATE arenanet atm.

wow, lets try this message again. Only this time use english please. Is there any way you are using the incorrect email addy?

the first response is always automated.

answer that this did not solve my problem to get a tech.

this answer has to be made in less than 24 hours or it is closed as solved and you have to start over with a fresh ticket.

I'll translate:

Greetings, I have recently begun having problems whenever I attempt to log into Guild Wars. When I enter my log in information, I receive an error code number 021, which is the account not found error. Before this I had been having problems with the way in which the game plays smoothly, and thus I accredited the problems to this. After trying without avail I filled out a support request, and promptly sent it to Area Net, the trusted name in computer games. Unfortunately the only reply I have recieved as of now is one saying that I should re-enter my Factions CD key, which I have done already. Needless to say I am a bit perturbed (sp?) especially since i've just purchased Factions and would like to finish my Obsidian armor, which i've almost completed. Please oh intelligent ones, solve my woes before I do something moronic.

Happy? Had a bit of fun with certain parts, as you can tell.

netniwk - what was your IGN? And when did you get your account deleted?

I had the same problem during the FPE, in reallity though my account got hacked, the same might have happened for you, but I recomend you call Anet, They will ask you to Fax a copy of your CD-Key insert, and within a few hours your account will be restored, thats what happend for me, Anet has pretty good tech support, give it a try.

IGN is Ugh the crazed monk,and as far as i know there is no reason(never did annything against the rules,never got a message for it either)

And now allow me to translate.

MCS, I got to say, I've been loving your posts lately with all the whin*cough*...posts about problems.

That's very supportive of you.

and

I was in the same shoes as Knight Of Morion. I too had my account hacked and I did not DL any 3rd party progs.. I think it was a P2P hack that did not need the help of the non existant 3rd party progs. It can happen.. it does happen... and it should stop. So netniwk i feel for ya if you got innocently hacked. At least they left me w/ one char

never downloaded any programs or visited an unoficial GW site

Mods, heads up. You seriously need to hire this guy/gal as the Official Guild Wars Guru Forum Translator. So much more readable.

Hi Netniwk.

Sorry to hear about this error your recieving. Try these steps listed below, they may seem simple (sometimes so simple they go un-noticed):

1- Enter your E-mail application, or site (such as MSN Hotmail), copy your E-mail address from somewhere inside the app/site, and paste it into the Log in box.

2- Once you're absolutely 100% certain your E-mail is correct, enter MS Word, or even Notepad. Type your Password here, make sure its correct and Copy it and then Paste it into the Log in box.

I once entered my E-mail wrong atleast 10 times before, and I didn'y notice I was mixing up my I's with my T's .

I'm not sure about the whole "Anet deleting accounts" business so I wont say anything about this.

It could be a stolen account. If this is the case obviously no one can help (Unless your Ticket gains the attention of a "Tech"). "Key-logging" is a popular way of Account/Password/Vital Info. stealing, so heres a tip to avoid this in future:

1. Right-click on your Guild Wars shortcut Icon.
2. Click the 'Shortcut' Tab at the top of the window.
3. In the 'Target:' Field, enter whats in the code box below:
Note: in the code I just mentioned, the *cobra* is just an example password. Enter your real password here, without the *.
So if my password was garrett_gwguru, then the code would be:
4. Press OK.

This automatically logs you in when you enter Guild Wars without you having to type in your Password. Don't forget to check the 'Remember Account Name' box on the Log in window.

Hope this helps.

Garrett

Well I just tried adding Ugh the crazed monk to my friends list and it let me add you so I guess the account is not deleted. You were offline which I suppose is better than you being online if you can't log in.

GL, hope you get the problem sorted

I've recieved that error 21 a few times, and it has been unrelated to ACTUALLY having a deleted acct... If for some reason the ANet account database times out due to (and I know that this seems wholely unlikely) LAG... You will get this error. Try again in a few minutes.
Alternately, and this might explain the 8 year old language, the account is on a PREVIEW KEY!!!!! and is no longer accessible.

lol i was actualy tired and mad when i typed my first post,sorry for that.And it is a full account(both proph+factions)so I really hope its the lag.

^ I doubt that lag is the cause of your problems. Really, are you serious?

a fools hope^^,but serious:my account hasn't been deleted(you can add my char to friend-list),name hasn't changed(they would need acces to my email adress for that) and they have HUGE server problems atm,sounds the most logic imo,at least ,I hope

you probably left in something you thought was code but is not

the simplest way to show how to do this is

"C:\Program Files\Guild Wars\Gw.exe" -password=yourpasswordhere

and BTW thief you rock bud thanks for that tip