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Originally Posted by Loviatar
 she personally took the time to tell you there was nothing she could personally do and you get pissed at her.
what did you expect her to do anyway?
pull one out of somewhere and hand it to you?
she has no control over it so why blame her for something like that?
ingrate 
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*cue rant*
After getting the run around from several employees, I finally got forwarded to a manager. Gaile happened to be that manager. What happened is I pre-ordered the CE, when I found out it was being delayed, I was concerned about my headstart characters. I emailed NC Soft and the rep told me the only way to keep my characters would be to buy the regular edition. That all accounts without the retail key would lose their Headstart characters on May 1st. So I ran to the store and picked up a copy of regular Factions. I get home, and find out that Anet has changed their mind. Well, now I'm stuck with a version of Factions I didn't want, and there is jack I can do about it. I email NC Soft again, and they apologised and offered to have management contact me to see if there was anything they could do. Gaile gave me this sob story about how she can't even play CE, and it's not her fault I was misinformed, and there is nothing she can do except let to try to prevent future incidents.
All I wanted was the ability to send $20 to NC Soft/Anet, get my updated key, book, CD, etc, and dragon. But No.
(and I have all this saved in my email inbox, so hopefully I'll get in touch with someone who CAN help, and get this overwith.) *end rant*