Need Official word on the lag.

Imp

Imp

Krytan Explorer

Join Date: Apr 2005

Novum Igneus [NI]

Rt/

I know there is lag and a ton of err=7's going around, take a look at the tech forums. But it would be nice to know that a.net at least knows about this to give most of us hope. I for one have had more lag and more err=7's than the entire year of owning the original Guild Wars. The game is unplayable at the moment and it is happening to alot of people.

Thanks.

shinrinningu

shinrinningu

Frost Gate Guardian

Join Date: Nov 2005

Behind you

I was exiled

R/Me

Before you logged into the GW client, there should have been a notice on the right side mentioning something about Network Maintenance today from 3-6PM PDT. It said something about affecting a small percentage of players (if I remembered correctly).

Maybe that has something to do with it. I'm currently receiving no lag or error7's.

Imp

Imp

Krytan Explorer

Join Date: Apr 2005

Novum Igneus [NI]

Rt/

Been having this lag for more than one day, had it atleast the last 2 or 3 days.

But if the network maintenance fixes it, then I am really joyful.

Count to Potato

Count to Potato

Jungle Guide

Join Date: Feb 2006

Imagination Land

I Swear She Was Eighteen [Gwen]

W/

Ive received err 7's once in a while, no lag for me but very inconvient times

Ghozer

Ghozer

Krytan Explorer

Join Date: Apr 2005

Sheffield, England, UK

Super Cute And Fluffy [scF]

E/

The lag has been around for almost 2 weeks or so, and its been getting progressivly worse over the last 4 days... to the point of Error 07's, 05's and others...

Terra Xin

Terra Xin

Furnace Stoker

Join Date: Mar 2006

New Zealand

Me/R

Yeah I get the occasional err7, but that's all thanks to my buggery firewall... it's waaay to overprotective of me... Though I wont regret it nor would i turn it off^^.

MMSDome

MMSDome

Raged Out

Join Date: Sep 2005

i have made several LA to ascalon city runs with no lag

Imp

Imp

Krytan Explorer

Join Date: Apr 2005

Novum Igneus [NI]

Rt/

the game is working dandy for some, but for others it is not working out so well.

http://www.guildwarsguru.com/forum/s....php?t=3049286
http://www.guildwarsguru.com/forum/s....php?t=3047651
http://www.guildwarsguru.com/forum/s....php?t=3045803
http://www.guildwarsguru.com/forum/s....php?t=3048972

Some people are having problems with casting spells, taking 1 to 2 seconds to activate, some are having issues with just normal lag, and some with err=7's constantly.

But here is the problem, I have all 3, and it is very annoying.

And every problem people say that causes err=7's is not on my side.

-I am not running on a router so no firewall or port problems
-windows firewall is disabled
-No virus protection (uninstalled to see if it would help, nothing)
-NO programs running in the background, none at all.
-Tested internet speed and I am running at a clean 3mb's

it is impossible that it is on my side

Fallen_Angel

Academy Page

Join Date: Jul 2005

Exact same problem here. And after a week of ncsoft support getting me to try useless stuff against my PC and then running their tracking tools (which clearly shows packet loss at their end) they have told me to get in touch with my ISP to try to resolve THEIR issues. Luckily for me, I saw Serious Sam 2 on sale today so I will be taking a break from Guild Wars for quite a while now.

Zephro

Zephro

Frost Gate Guardian

Join Date: Oct 2005

Walk walk walk FREEZE FOR 30 seconds.
Fight fight fight FREEZE for god knows how long.
That's how bad the lag is for me now.

Rahl

Rahl

Furnace Stoker

Join Date: Apr 2005

Austin, Tx

Mmph Its [Good]

Mo/

Yeah, I've been getting horrid lag for the past few weeks, and these past few days have been riddled with err=7s. I got 18 yesterday in one 4 hour play time :/

TB_

TB_

Lion's Arch Merchant

Join Date: Jun 2005

It had been fine for me but its getting worse by the day, even on times when the server load is down. Somethings up.

Theos

Theos

Wilds Pathfinder

Join Date: Jul 2005

River Dancing

Eternal Treachery [TimE]

Me/E

I don't experience rubber band lagg or any thing worse then slow loading; but thats just my computer and its crappy RAM. The worse I ever experience, which has now been fixed, would be the random disconnect while trying to load a map... how annoying that was

Shadowfox1125

Shadowfox1125

Forge Runner

Join Date: Mar 2005

PST

W/

I've noticed that it's been only a little worse for me, maybe the occasional longer load times and 15 sec lag, but it really hasn't been that much of a problem for me. I haven't received any err7s either.. But I'll log on to see.

Blargo

Ascalonian Squire

Join Date: Dec 2005

My connection's usually pretty stable and I normally don't have any problems. However, a few days ago, I started to lag very badly (half a minute delays, etc.). The only thing that changed on my computer was a GW update, so I re-installed GW and GW re-downloaded a bunch of updates and everything was ok afterwards.

This has happened to me a couple of times in the past with certain updates...don't know if this helps anyone else.

Eviance

Eviance

Desert Nomad

Join Date: Nov 2005

Eh I forget... o_O

Biscuit of Dewm [MEEP]

R/

Welll its nice to know it wasn't just my crew last night. My husband, brother, and myself run on the same lines so a little lag is understandable but last night it would freeze for 10secs and then go on smooth and FREEZE and then smooth and poor Redly goes... I CAN'T HEAL ANYTHING!
We were doing Altrumm Ruins last night and our last 3 matches were just so frozen that if we hadn't had a great team with us I doubt we would have made the top 10 like we did. We tried a full system reboot on our end and at first it seemed to work - we were running even more smoothly - THE FREEZE - so we determined that the freezing wasn't our fault.

Just so bloody annoying >_<

huMptY DumPty

Frost Gate Guardian

Join Date: Jun 2006

[BAN]

W/

i'm staying in a campus with internet speed of constant T1 ---> 1mbps or more. Yet I do admit that even with our server there is still some lagging.

I think it's due to the bandwith of your connection --- how much of internet coverage your computer have... if anyone knows what I'm talking about. That's why they say turn off things like Ares and Limewire and those peer-to-peer programs since they take a LOT of bandwith and consequently produce lagging and decrease in connection speed.
And what do we have?? Guild Wars is OBVIOUSLY a peer-to-peer program --- requiring an enormous bandwith since you're interacting with the 3D world and the players online.
That's why even with a Local Area Network powered by servers (save high-speed home connections) there is going to be *a bit of lag*...

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

My lag only happens in factions---I can play in prophecies just fine (ok, last ring of fire mission is a little slow at the begining), some areas of cantha have as much as 10 second lag (I am following someone I see only 1 step/5-10seconds and forget about DOING anything)....I know part of it is my computer, but I also have the err7 going on too...ever since factions went online..............its annoying to say the least.
I am building a new computer so I hope it helps with the lag, but the err7 I can do nothing about

TheYellowKid

Lion's Arch Merchant

Join Date: Feb 2006

Mina Sucks [Blz]

yup ive been getting the same problems, prophecies works fine on this comp but factions seems to have problems im going to upgrade the RAM soon and see if that fixes it but even on my other computer ive occasionally had moments where nothing happens - no skills work, no enemies move, i cant move but i can click around and my char will spin on the spot then suddenly it will work again like 10 - 20 seconds later..

Rahl

Rahl

Furnace Stoker

Join Date: Apr 2005

Austin, Tx

Mmph Its [Good]

Mo/

Hmm.. I'll have to try reinstalling and see if that helps any.

Bahumhat

Bahumhat

Krytan Explorer

Join Date: May 2005

Somewhere

C A K E[YuM]

I'm err=7 proof.... im not Code=007 proof


BTW imagine chapter 3's lag

KamikazeChicken

Desert Nomad

Join Date: Aug 2005

Mo/

I'm running a dial-up connection, and I've yet to see this lag everyone complains about. Once I actually thought I was getting it, but it was Firefox updating itself. :|

Eugaet

Eugaet

Wilds Pathfinder

Join Date: Apr 2005

US

Righteous Apathy [RA]

Well, I'm hoping it was just the network maintenance yesterday, but I ran into some terrible lag when I logged on yesterday. First time I've encountered any since Prophecies was released. Hits pretty randomly...walking, fighting, checking inventory, whatever...screen freezes for ~20 seconds and then resumes. Needless to say, it's turned some, up to that point, very good mission runs into disasters. I can still move the cursor, so when it hits I totally try to spam all my self-healing spells/skills in an attempt to survive...but more often than not, all the mannequins in mid-fight poses are immediately replaced by corpses by the time I regain control.

Slightly, slightly, irritating. Think I'll give it a rest and check back in a week.

Oh, who am I kidding? I'm sure I'll log on tonight.

jummeth

Wilds Pathfinder

Join Date: Mar 2006

London

Diary of a Madman [SiKK]

Oh it was server maint tonight?

That would explain the last two GvG's, first on we lost 1 player and they lost 2. While every now and again the whole thing just lagged out for 30 seconds at a time. In the final game tonight before we gave up, at VoD it was 4v4.

TBH they should switch off the servers for an hour and update it properly. Its so irritating when you are winning happily only to find you lose 2-3 players and end up losing. We lost both of our mesmers in one lag burst.

Kula

Kula

Lion's Arch Merchant

Join Date: Jun 2005

West Coast, USA

Mo/E

I've also been lagging a lot since their scheduled Jun.03 server maintenance. Just now I tried mapping to Boreas Seabed, and I got stuck at the loading screen; first time that has ever happened to me. Been getting dropped with error code=7 as well. Everything has a constant delay and rubberbanding effect. I can surf web pages just fine at the same speed as always, but the game isn't playable for me atm.
Quote:
If you are still experiencing abnormal lag after performing all of these troubleshooting steps, please contact our Technical Support department via the "Ask a Question" tab and provide them with the following information:
  • Are you connecting through a router, hub, or switch? If so, what is the name and model number?
  • Are you on a home, campus, or business network?
  • Are you using a firewall application? If so which one?
  • Do you use any Internet security applications (ISA) such as CYBERsitter, Net Nanny, ZoneAlarm®, McAfee®, or Norton™?
  • What is the name of your Internet provider?
  • What type of connection do you have (cable, DSL, dial-up)?
  • Where are you located?
  • Download our Network Information Tool, run it and attach the "network_data_GW" text file that it produces: ftp://ftp.guildwars.com/diag/netinfotool_allos_gw.exe
  • Run HijackThis and attach a logfile of the scan results.
If you contact us regarding a lag issue and do not provide the above information, we will assume that you have not reviewed this article nor have you performed the troubleshooting steps contained within. As a result, our first response will recommend that you complete these initial troubleshooting steps and reply with the requested information if they do not resolve the lag issue.
  1. I do not use a router, hub, or switch
  2. Not on a network but a stand-alone pc
  3. Only use software firewall that's built in Windows XP SP2 Security Center
  4. Use PC-Cillin Antivirus software
  5. Internet provider: COX Hi-speed
  6. Type: Cable connection
  7. Location: San Diego, CA
I've already tried the troubleshooting steps they offered but that didn't help much. I'm going to wait a few more days and if I can't play the game like I used to before their network maintenance I'm going to have to go through their bothersome support site (sigh).

p.s. This site is kinda slow too compared to other forums, what gives? :{

Sir Skullcrasher

Sir Skullcrasher

Furnace Stoker

Join Date: Jun 2005

California

15 over 50 [Rare]

W/Mo

Quote:
Originally Posted by Theos
I don't experience rubber band lagg or any thing worse then slow loading; but thats just my computer and its crappy RAM. The worse I ever experience, which has now been fixed, would be the random disconnect while trying to load a map... how annoying that was
My computer is brand new with 1GB rams yet i get the rubber band lagg often now. I go around towns or even outside than it happened. As for lagg, i seen that once in a while where my spell icons just flashes and nothing happened till like a minute or two.

Tortoise

Frost Gate Guardian

Join Date: Dec 2005

Daunting Tempest

Mo/

Haven't had that much trouble myself but yesterday we had 5 err 7 in one GvG match. Four of those err 7 where at the exact same time with people being affected in both Norway, the Netherlands and Israel. I fail to see how that could have been anything different then a server related issue on GW's side. Coincidence or not: we were playing a Japanese team. Off the 4 people that didn't crash initially two were lagging the rest of the match (one eventually err 7 as well). It's kinda hard winning a GvG with just one monk and one ele around...

I must admit I was pretty annoyed but then again things like that are to be expected when playing online games.

Blackest Rose

Lion's Arch Merchant

Join Date: Feb 2006

I was in the square last night and was lagging about 20s.... very frustrating and soon had dp -60 due to fight, fight, FREEZE, dead.

What gives? I never had any lag in prophecies - is it coz there's co-op missions? or because more enemies per square foot and more things to track?

Either way I agree with the OP. We need an official word on this - it's definitely not fixed or getting better.

MSecorsky

MSecorsky

Furnace Stoker

Join Date: Jun 2005

So Cal

The Sinister Vanguard

Me/

I've been playing for about a year now and the past few days have been the first taste of lag I've had, and it's bad. Aspenwood has become almost unplayable for me.

TheProject

TheProject

Academy Page

Join Date: Jun 2006

In a box

The Living Hell Pheonix

Mo/Me

I've lagged out as a monk for 30 seconds, when I regained control, I had 3 team mates screaming "WTF MONK, Heal, i rezzed you for a reason !" and a -45 DP

Something needs to be done. ArenaNet, just shutdown the servers like someone said and run a script to auto-update at some time like 1am when hardly anyone is on. Its worth a shot.

arcady

arcady

Wilds Pathfinder

Join Date: May 2006

San Francisco native

Mo/P

Obviously whatever they started trying to fix on 6/3 didn't fix right...

I suspect they planned to get the issue resolved then, but it has turned out to be more complicated than expected. A not uncommon problem in maintaining a server...

shinrinningu

shinrinningu

Frost Gate Guardian

Join Date: Nov 2005

Behind you

I was exiled

R/Me

I fixed my problems when I found out I had a +1/2 second stall in my connection from time to time. All I had to do was set my RWIN (receive window) correctly with DrTCP to get rid of the stall.

ALSO, before that, I found out that my Linksys router would hang my connection because a few Linksys routers tend to do that. There would be freezes with my internet and I always had to unplug and plug back the router's adapter for the connection to work again. Updating to the current firmware also made it worse because it turned my router into a useless brick when I didn't connect to it wirelessly (was connecting to it with a cat5 cable). From now on, I'm never going to buy another Linksys router.


But yeah, for the past week or so, I've had no problems.


Edit: Nevermind the offer for help.

reverse_oreo

Wilds Pathfinder

Join Date: Dec 2005

Scars Meadows [SmS] Officer (not recruiting)

put it this way. I have had this game since the start day. I have had not one err7 until about a week ago. Since then i have had 13, i have counted them. This is crazy.

phenla

Pre-Searing Cadet

Join Date: May 2006

Mo/E

This is NOT the problem of anyone here that was playing fine until Sat's update, then suddenly has lag. It is not ISP, drivers, Directx, or anything else. Something was messed up, period.

I play WoW, EQ2, BF 2, on high quality and nothing could be better. This lower resource game has been laggy to the point of unplayable since Saturday's update.

PLease fix this, and stop telling us it is anything other than that. The problem is yours.

Fix it.

Phen

darrylhaines

Frost Gate Guardian

Join Date: May 2006

Freedom Of Midnight

E/

Phenla, you are correct, the problem is with Anet.

Perhap's not as many people have bought factions so they have had to cut back on there servers lol.

Pretty soon I can see that we will have to start paying supscription to get a decent service just to play the game.

Evilsod

Evilsod

Banned

Join Date: Mar 2006

England

Lievs Death Squad [LDS]

Quote:
Originally Posted by TheProject
Something needs to be done. ArenaNet, just shutdown the servers like someone said and run a script to auto-update at some time like 1am when hardly anyone is on. Its worth a shot.
You do remember this game is global right? 1 AM in the UK means all the Americans are online, 1AM in America, all the Japs/Austrailians etc. There is no 'appropriate time' to simply shutdown the servers when no-ones on.

I haven't seen that many problems with lag tbh. I have seen plenty of err7s though, my last trip in FoW had 3 of them. I have joined a chest run, entered FoW and never started loading though on 2 occasions and simply dropped though in the last week.

John Bloodstone

Frost Gate Guardian

Join Date: Jul 2005

Requiem Lords

R/Me

Practically every time I play HA/GvG with guildies, one person is complaining of heavy lag and we almost always get an err=7 on one person at some point. in HA we rarely get 5 games in before someone gets err=7, and the last few times i've played the deep, 2-3 people on average have err=7 before we reach the end.

Alliance battles are hit and miss from one night to another, sometimes I get no lag at all, othertimes I have about 2 seconds of lag and massive packetloss. Sometimes it's not me but another guildie who suffers from it but everyone else is normally fine. Strange how the server prioritises it's traffic...

One thing I can certainly say, since Factions came out the lag and disconnects have got worse. Much worse.

Uri Torngat

Pre-Searing Cadet

Join Date: Mar 2006

Montreal, Canada

Tribal Instincts

I have to agree with many here, been playing GW since the first wpe and never got anything worst than a barely noticeable lag on occasion, since Faction came out the lag started and now as gotten really bad in the last week or two.

GvG as become hard to play just for that, almost every battle we have someone on the team getting some serious lag (the rubber band one) and lets not forget the Err 07 crap that seems to be becoming more and more of a regular thing. Before last week, I couldn't even remember when was the last time we had lost a player during GvG due to that and now it happens once or twice a night, sometimes more than one player at a time.

Just as in other situations, Anet will not come out and directly admit, we are having this problem and we hopped to have it fixed in X amount of time. Just as an auction house was in the works a year ago and coming soon, yet we got a chat filter that blocks WTS....

Obviously, well at least I'd like to think that's why, they encountered problems somewhere regarding that auction house, did they explain it to us, no...did they bother keeping us posted during that waiting time on the development, no.

Same can be said for reconnects, this as been coming soon for a year now, many people have complained about it, asked for a possible timeline. First it was announced for prophecies, then shelved and announced for the Factions release. Yet we are still waiting for it, even though it would very useful at this time and of course we haven't gotten any real explanation to why we are still waiting for it.

The same attitude I'm sure is used towards the lag we are seeing at this time, it won't be Anet's problem until they have found a way of fixing it. Hopefully this won't take a year or more like some other things have, watch for it in one of the future updates.

Fixed something (*coughbugcough*) that caused some random lag and disconnects to happen, although we fixed it, please keep believing the problem wasn't on our end.

/sarcasm

Uri