Anyone else banned for no reason!!?!?!!?

Over the weekend as I slept I began to sell in-game items for real-life money, causing a permanent ban. No I have never dealt with any buying or selling through Guild Wars. Maybe their servers are getting too full? At first I just got the banned message when trying to log in. Then 2 e-mails later I found it what I had "done". They however will not take any protests because of this extreme situation. Thus my last 2 e-mails have not been replied to.

Can anyone offer any other suggestions of how I can get back on my account, this is an obvious mistake that they don't even want to look into. Below is the last e-mail I have received, I was confused to read their statement which includes "This means that standards of behavior must be upheld."
When I in fact know I have done nothing wrong, this definately does not uphold any standards that I would expect from NCSoft & ArentNet. Their behavior and lack of information regarding the issue seems to be more of the problem.

I've spent a few hundred hours playing Prophecies & Factions and have never done anything to get banned for. How can I get them to actually listen to my complaint? Please if anyone can help it would be soo much appreciated. Thanks in advance.

What's even funnier is I emailed my guild leader and told him what happened, so I started using my brothers account and my leader messages to say he went to demote my character but made me leader. So my banned account is now the guild leader and I can't get on to change it.

Matt

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Hello Matthew,

Thank you for contacting us about your Guild Wars game account.

Your account was permanently closed because you engaged in the sale of in-game items for cash or other items with real world value, or you engaged in gathering items to be sold for cash or other items with real world value. Both actions are against our User Agreement, where Section 7 states, "You may not sell or auction any Guild Wars accounts, characters, items, coin or copyrighted material, nor may you assist others in doing so."

Protests regarding the termination of your Guild Wars game account will not be addressed or entertained. We will not accept appeals in cases such as this because of the depth of the analysis prior to the block. We regret the necessity of terminating any game account, but we will continue to take all necessary actions to protect the Guild Wars community and to assure that players are abiding by our User Agreement.

Please keep in mind that Guild Wars is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the addresses listed below.

- User Agreement: http://www.guildwars.com/support//le...-agreement.php
- Rules of Conduct: http://www.guildwars.com/support/leg...sofconduct.php
- Conduct Breaches & Outcomes: http://www.guildwars.com/support/leg...d_outcomes.php

Regards,
The Guild Wars Support Team

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Its against the EULA to do that, thats why u where banned

facts:

you said:
they said:

case closed, and you freely admitted to the breach of the EULA

are you trying to say its not your fault?

read the EULA before playing the game.

Er, if you read the next sentence, perhaps that was sarcasm?

people people sorry for the sarcasm... its like like saying I robbed a bank in canada when I was in hawaii the same day

thats wat i meant when i said "as i slept" sorry for that

lol


edited: thank you ubrikkean!!

I have read posts like this before, on GWO I think, and those players did get their account unbanned, along with a standard apology email.

You need to keep emailing support, don't let the support ticket get closed, and eventually it will be looked into by a live person, rather than just generating a standard reply email. If they find there was an error, you get your account back.

There is no error tho, he messed up

Wow your stupid, any plalyer who's smart enough to know right from wrong can tell you you'll get banned for selling your items for money in real life! Its not that hard to figure out how stupid you were.

No doubt about it, he's in breach of the rules.

On a kind of side track, when I look at people selling GW Items / Gold, I see a little disclaimer below the sale stating something like this:

You are buying the time invested in gaining this item. All items, gold and other ingame items or characters are properties of NCsoft.

Is this how people can sell stuff from ingame ?

Ok everyone who is calling me stupid

if u wake up and ur account is banned and u've never done what they said... would you say wow im stupid for selling items

No you'd question why you are banned when you did nothing.

I wish people would read rather than just the first sentence that show a little sarcarm... the 2nd setence says Ive never done this! read the post or dont post

If you didnt do it, then I assume your account was stolen. In which case why didnt you report that?

Lol,

How dumb are you people who keep trying to tell him his is in violation? You think that, if he were really selling items, he wouldn't know why he was being banned? You guys need to learn to read.

The fact that his joke ("While I slept, I was selling in-game items for real money.") was missed by the first 3 people surprised me. The fact that people came on AFTER HE POSTED AGAIN SAYING IT WAS A JOKE and still didn't get it astounds me.

GWaddit, read his post again and then browse the whopping 6-7 posts after and realize how ironic it is for you to call other people stupid. (Btw, the proper use of the phrase would be "You're stupid" as in 'You are stupid', not "Your stupid" as in 'Your stupid book has words in it? How do you use those?' Skipping school does nothing to further your trek towards enlightenment )

War Garrett, read read read. He never sold anything.

C'mon, people, it's not that hard

As for Invictus, I wish you luck. I've seen a few threads like this and the players seem to get their accounts back once they make it through the wall of crap and reach a real person. Unfortunately it appears that an obvious joke (I got it immediately....there was nothing wrong with the telling) has doomed your popularity on these forums though *laugh*

why would i do that when it worked fine and next time i was banned. I never said it was stolen nor do i think it was.

It's more ArenaNet banned me by accident

Does each item in game have its own "tag" that i could have traded an item and someone else sold it online.

Then they see it as my item for whatever reason and ban me?

edit : thank you for reading beat go stick i appreciate it. Ill keep emailing and hope my account is safe.

And how would he know, if the thief had any intelligence?

Someone that knows what they are doing wouldn't change his password. They would keep it the same, and only log onto the account for thier use. That way, he would never know, and they wouldn't be as easily caught. A player that has high amounts of gold or items stored on multiple characters might not notice that stuff is disappearing for a while.

Also (and much more likely), it is possible that someone using an ebay account used his email, or character name to cover themselves (whether they have access to his account or not). When a buyer comes to collect in-game, the seller could just say "This is my storage character."

In any case, It is HIGHLY possible that he really is a victim. I've seen similar occurances in other games. Best thing to do is not only email staff, but call them, mail them, do anything to bug the living daylights out of them until you are heard.

For your convenience:

ArenaNet, Inc.
10020 Main St. #164
Bellevue, WA 98004

[email protected]

[email protected]

[email protected]

I'm sure there are phone numbers also. Check the manual. I'd list them if I had 'em handy.

P.S. - People really should read the entire post before ranting

Flame

i am glad you work for Anet and have complete access to all the logs to say that otherwise you would simply be a total ass

erick5876 --> thanks i never thought of checking my game manual
i did plan on sending mail because i did happen to see their mailing address...

seems like it took a while but the smart people did start posting thanks everyone for reading clearly and not flaming me or whatever

What seems to work is repeatedly bombarding ArenaNet with emails, even if you get automated replies - sooner or later you'll break through and get a real reply - after a few games of e-mail tennis you'll probably get your account back. Good luck, and sorry on behalf of everyone who hasn't had the sense either to work out your sarcasm or read the complete set of posts

just gotta add my comments...

The owner of the account is soley responsible for what occurs on that account...

no mater if you were sleep walking your cousin did it your dog did it blah blah...

EVERYONE who gets banned ALWAYS claims to someone that they didnt do what they where banned for doing...

after playing MMOG's for over 8 years now you start to realize that the perps try to get community support for their actions... or simply deny all alogations...

you were sleeping... how convenient!...

people that don't break the rules dont get banned.(period)

so many people are playing legit and they aren't getting banned... hrmm wonder why that is...

Perhaps u were botting while u were sleeping and got banned for that?

HI MR EXPERT

would you enlighten us poor noobs how (on this site alone) several people got their accounts back after a supervisor reviewed the logs and found them innocent?

please tell us that zero innocents get caught in the sweep

this is such a great helpful thread u've all made... haha well some are helping but most of you just dont care so why post.. when u know nothing and arent helping

i dont cheat no bots.. no nothing stop assuming and saying legit players never get screwed unless you in fact know everything in everygame which is doubtful and why have people already posted that they have seen this before... nice try

oh well at least i get to see dumb comments and then the smart people make fun of them... thanks for the humour u create!

Dude,
You are taking the right steps. Several people have gotten their accounts re-activated. I suggest you become a real pain in the *SS. Send three emails a day and call once a day on top of that. If they don't give in after few months, to at least review your case then take it to the next level.

I would personally find it worth it to spend a good chunck of change on a law suit. You invested money buying thier game and you invested countless hours of your time playing it. If they banned you unjustly (in your shoes) I would sue. I strongly feel they have no right to ban you even if you were forced to agree to the game terms. They wasted your time and money and that would really piss me off. I wouldn't stop until I am satisfied that I won this dispute (especially since you did nothing wrong).

Remeber you are the CUSTOMER. You bought thier product!

FIGHT FIGHT FIGHT!!!

I am now officially a saaaaaaaaaaaaad panda

People who have the same comprehension of humor as Lt. Commander Data make me weep. See Loviatar's excellent responce above. I can't do better

Keep e-mailing anet about your situation.

Eventually they may actually check network logs for IP address (region) your logging in and if they do notice that you being in X and login was from Y in X country. They may unban your account.

lol FIGHT FIGHT FIGHT!!!

thanks people for supporting ive sent 2 or 3 today already... my guild leader is mad cuz they said after 60 days i would be put as a member... so 57 more days im the leader.. if they dont change this.

this is great... i feel a little more confident ill get this back... eventually

thanks again

here is some information that has worked for others.

skip the emails as they go to the wrong department.

open an official support ticket and respond to the auto respond when it comes back in less than 24 hours or it is auto closed.

reply that this response did not help and be polite.

when you get a real person ask them to review the it and give any (brief) information you think might help.

repeat until you get a supervisor which is where most got their accounts back.

I got the sarcasm in the first line. I can't say that I believe you. I would believe anet over a player, but I do acknowledge that mistakes can happen.

I don't like your reasoning for why you couldn't have done anything......I was asleep at the time the ban happened. I'm sure in TRUE banns anet does not instaban accounts. I would bet the information is recorded and reviewed at least. This takes some amount of time so the crime may have been committed 3 day prior or 5 hours prior to the actual ban.

That's just like saying "I believe Visa over anyone else" because identities can't be stolen.

Dude, Sh*t happens. Anet makes mistakes just like anyone else. Wrongful bans happen. What he needs is to get Anet's attention and FORCE them to do a proper investigation.

If he did no wrong, then ANET will acknowledge it.

Why is this still an issue...

No its like saying I believe the Judge and Jury over the inmate........

ummm................havent there been several DNA reversals of innocent people found guilty and finally released when it was proven they didnt do it in real life recently?

in spite of the judge and jury?

Hm, yeah, but also in something like 92% (I think) of those cases the DNA pointed just confirmed their guilt...

Anyway, this stuff is way off topic. I'd say, whether he did anything or not (and I'm inclined to believe the latter), he should get his account back. On the off chance that he did do something, it's now pretty obvious to him that ANet does ban people for breaking the EULA. Again, so this isn't misinterpreted, I don't think he did anything wrong.

And again, keep emailing and bring up any evidence you might have against this, for example if you traded someone a high-cost item recently, you could try to get them to tell ANet that there was no real-world cash involved. Just a thought.

OK, last one here...

Yes in my first post..."mistakes can happen"

If you go to a prison and you ask the inmates, MOST of them did not do the crime.

People can be wrongly punished. BUT in MOST cases the Judge and Jury (ANET in this case) are correct and the inmate (the player here) are untruthful.

AGAIN mistakes happen. BUT not as often as people getting banned would lead you to believe.

hmm says in thier email they took a good look before the ban.. you would think that would include ip's.. one question though- do you leave your computer on 24/7 connected? if so check it for a trojan.. a good hacker could basically launch gw in window mode while your afk- else the ip's in the log will be different on the violation.. if your trojaned your probably gone- no way to prove it was'nt you

when its on its always connected... as for there email its a automated message it was back in 15 minutes.. im sure they really looked into this.. thoroughly... (sarcasm guys!!! MAKE SURE U GET THE SARCASM!!!!!)) ya ill check for any virus crap and see... if i get my account back how many people will shut up??

One thing funny I noticed today, is that somebody is trying to reset my e-mail password. Perhaps they did the same to you and logged on your GW account and sold all your stuff for real money.

Just to throw another curveball into the equation. Does anyone have direct access to your computer while your not around? I have a keylogger that I can install and it will disable the adware and spyware scanners on the target computer so it cant be found. You can also setup a combokeystroke to bring up the menu.. and if that keystroke is discovered.. you can also apply a password so the owner of the PC will never be able to remove it. The best thing is... it emails you every keystroke and the program they are using while doing it, every 30minuets . And if you set it up right you can also get screenshots included in those emails.

Just food for thought.

no one else is around to use my computer i opened another ticket thing to Guild Wars Support

They actually responded maybe some progress is being made...

I'll keep doing what i can and hope for the best

Check it out doubters thank you Believers!!!!!!!!!


Hello,

Thank you for contact Guild Wars Support. After reviewing the issue, it appears that your account was blocked in error. Your account is now released and you should be able to log in to Guild Wars. I apologize for any inconvenience this may have caused.

Take care,
GM Phields
The Guild Wars Support Team