Aspenwood Mission

First question, why is arena net doing absolutely nothing about leechers? I have submitted multiple reports on the same people and they are still leeching WITH BOTS every single day. The bots they are using are macro's scripted to repeat the mission time and again. I don't even get replies from arena net on the people I am reporting anymore, and it's plain as day they are leeching with bots.

Second question, why is the aspenwood mission so lopsided in favor of the luxons? The luxon npc warriors get the elite shout coward, the kurzick npc's don't have any elites. The luxon side has siege turtles, the kurzick side has gates that are easily knocked down.