Gaile Gray

Let me start out by saying, i appreciate Gaile, i respect her position and what she does for the community, but its times like these that make me question how much really cares.

So it starts off by going to District 7 where she was and asking a Simple question, "Do you consider the Tengu event to have been successful or a failure and bad planning on your part"
to which she answers "we found it extremely succesful",
So i caller her out nicely on that and told her about how The community wasnt too happy about how the even was handled, all the angry posts on forums , and suddendly i was on her ignore list.

If Arenanet is thinking 1 thing, and the players are saying another,
This implies that a level of communication is missing between us here and the devs, i wonder what or who that level is.

So i hung around in id 7, and sat around, this emperor event was supposed to start 2 hours ago, and as you all know, alot of people were angry because the event was tos tart 2 hours ago, and there was NO word from anyone official on WHY, a 150 + post thread here with NO REPLY FROM GAILE, NOTHING.
No link of communication between us and the devs, because Gaile Gray is too busy sitting in id7 answer questions about mini pets,
The fact that there are 10's of thousands of angry players seeking answers, maybe official word on what had happened , why the event did not start at the time posted on their site, it was of more importance of gaile gray to sit in ID 7 telling someone that there is no new armors untill chapter 3.


So i ask all you gaile worshippers, What are her priorities? Whats more important to her, Relaying information from The Devs to US the communtiy (community relations manager) or to answer questions about mini pets and armors, at a time where thousands of angry players are sitting around a district idlely, what are her priorities?
discuss.

I am not a Gaile worshipper, what Tengu event?
Never mind. These mini missions are way to dificult for a random noob like me. I couldn't care less, unless I gathered 2000 orbs for nothing.
I am playing the game like always. I kill something, find a mantic pincer and kill some more. There seems to be more than only Shing Jea Monastery, but I don't care. Factions lags like hell, but lucky for me Guild Wars is not the only free online game.

i reckon this topic will be locked for trolling.
anyone who appreciates gaile is a fanboy.

Well that was a bit rude!
If you are having an Conversation then all the suddenly get Ignored..

its the truth. the truth might be rude to you. id like to see a new spokesperson.

Gaile is just a mouthpiece for the inept.

Kudos to Gaile though on being the flame sponge for all A-Nets broken promises.

Heres the thing

IF this is true, it is a valid topic which i dont see needs locking, the problem is of course, do you have screen shots.

There is a problem with lack of communication, gaile is earning a reputation for only posting on positive or easy questions, some of this is underserved as some people do post some "i hate anet, gails sucks" rubbish, but some is deserved.

Some people will get offendid by this, but like or lump its a good point with some truth in it.

Gaile 'ignores' everybody, by putting herself on "do not disturb" or some auto-ignore everyone thingy. She did not enter your name personally!

Its quite true. Gaile seems to only answer on happy things.
I asked her about the tradingsystem (that you can scam people really easy) and about the storage room. She only answert: there is nothing wrong.
But also on these 2 topics loads of people posted that they have been scammed with gold-traders. (a person quickly changes 40 K into 40 gold)

Only thing i got was report it. we will work on it.

I stopped reporting ages ago. I just play the game now, and leave the bugs for what they are.

This thread is interesting and as there aern't any real flames yet, I would like to have this thread kept open and more discussed. There seems to be an issue on wether Gaile is individually ignoring players with concerns about the game.

Do we need to prove that she's ignoring us? Well we don't have screenshots so we can't possibly prove it to anyone. But nobody has proof that she is using her "do not disturb" ability either.

If Gaile really didn't want to be flooded with messages from players asking her questions, then why even bother logging in at all with her character? She could have simply bought a new account and played with anonymity.

I am disturbed that she's avoiding discussing the ingame issues with the players. Either giving vague short answers or simply putting herself on "do not disturb" mode or whatever.

I haven't spoken to Gaile myself, but from my point of view, she shouldn't be logging in just to place her status to "do not disturb" whenever she comes across a difficult question.

please note this thread is not anti gaile or gaile bashing at all, so please do not steer the thread the wrong way so it leads to a closure.

i for one appreciate what she does for the community, the fact that shes there to relay us between the devs and players, the thing that really bugged me was today when for 2 hours people had no idea what was going on , 80 + districts full of people waiting for the event at the time scheduled, now, if there was something wrong on ANETS end which would have caused the delay, thats fine, life isnt perfect, but i feel it is our right as paying customers to be informed, there was NO official word saying anything, on gwonline there was a 150 + post thread with confused players looking for answers, and not a single reply from Gaile, even though she was online and in id7 answering questions about mini pets and armors and new emotes. i mean dont get me wrong, i really do appreciate her position, and because of her alot of our suggestions have been implemented, but sometimes it just feels like our concerns are ignored, and only positive feedback is taken seriously.

Guys this is serious.

Really I'm serious this is serious this isn't a game how dare she do that when we have serious problems at hand!

I demand answers I'm important and this is important and I'm going to start a serious important discussion about it because I'm so angry my keyboard is shakingglkajsd;lfkjas;fkls;jfslefsf

Time to put my serious face on where is my thesaurus it's asskicking time.

galie org was a good idea but i think the executation is lacking.

I check the logs every now and than and shes talking about sandwhichs. I dont care what you had for lunch i wanna know when the storage system is going to get put into place? when chars can carry more than 100k give the inflation and the amount of stalking pileing driving up prices. I also want a firm answer and not something that summer last until this date. I am quickly becoming annoyed with GW and the state of the game. I also think a lot of people are realizing this and leaving. I have seen many people leave the game and no signs of them coming back. I know they have a lot of copies sold but how many of those are actual players and not bots/second accts/ or players who left the game. Also is there enough content and players to support a 3rd chapter. We already see declines in tyria what will happen with the next chapter comes out.

Are you deliberately trying to get this thread closed? Don't spoil this thread with a post like that.

Some of Gaile's knowledge of the actual game has really got me thinking. I think a spokesperson should be a person that actually PLAYS the game and knows what people are thinking, and not just coming on every month to answer obvious questions and be worshipped. example: earlier today during the dragon event gaile talked about the rank/fame system and didn't know that is was account based.

Just my 2 cents

Gaile can only speak out on something if Arenanet and NCSoft let her. Don't blame her on the lack of communication on popular subjects like unhappy customers. It's worth her job to her if she speaks out of turn.

Well tear, the last time i checked these forums were a place for players to gather and discuss the game, the state of the game, issues within, ask questions, and just hang out.

Gaile is the Community Relations Manager, and her job is to answer questions we might have, provide us with insight of what the devs do, and their reasons, She is the how we get our info to the Devs and Vice Versa, So when i personally feel that this source of communication has weakened, more questions go by unanswered, less involvent in our concerns and our issues, and more into easy simple questions like "are we getting new armor in c3" or "r u adding new mini petz??", rather then addressing the concerns shown and expressed by players, i feel that we have a right to discuss this issue

Imho the real problem with Gaile is, that basically everyone seems to think that he or she should have Gaile's personal and complete Attention and that their question should be favored above all others.
Though this may now sound as a flame. That's just not the way it is. Trading system or Alliance Battles or whatever grief there might be currently might be oh so important in boards like these. But as a matter of fact, boards are only visited by a minority of players.
So if one of the Devs is online and is permanently spammed with questions about Minipets (no one really knows, except the Devs, what the whole community might REALLY have interest in) but only an occasional "what happened to the trade system", the Dev will answer what was asked the most. Simple enough.

Just imagine it like this:
Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Trading?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Trading?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!? Minipet?!?

Who is the one to blame now? The community is! For asking silly things again and again instead of pressing the issues. And in all honesty, to the person who was saying she should never be allowed to activate "Do not disturb"... thats just bullshit what you stated there. I'm in no way an important person in Guildwars, but at times i'm drowning in whispers from other people. Sometimes bad enough for the chat to flood me. Now imagine, i'm just an unimportant person in Guild Wars. Do you have ANY idea how the chat might look like if you were an A-Net Employee? Only a slight idea? It won't be spammy at times it will allways be spammy. You want to know how bad? Go to Kaineng Center 1, state that you're giving away free Crystallines. Watch your chat explode. Multiply by 10 and you've got a faint idea of how the Devs can suffer from chat. Give them a moment of peace on THEIR character.

I'm not a Gaile worshipper as you bluntly flamebaited. I for my part read a few of the chats and found that they stated nothing new for me and the information was very vague so i basically, well, just stopped reading those. What's the problem? Same as with the scribe, people bitch and moan while they could just stop reading it if they're that agressive about it.


The problem can be described in one sentence:
Individual players that think they're speaking for the community in a whole

You don't know what the community really wants, i do neither. Seeing "countless posts" is still just a minority. And even 1.000 /signed won't prove much in the end.

I'm not entirely sure how to word my thoughts, so I'll just spill them and separate as best I can.

I was not happy with the timing of this event. Specifically the schedule of the emperor was not well known, and should have been. Everyone I spoke to assumed the emperor would show up at midnight pacific and start things off. Anet/NCSoft was not clear on that and they should have been. If there was a hiccup in the schedule, the players should have been notified. Gaile Gray, as community rep, should have addressed the issue, even if it was merely to say that she didn't know what was going on.

As in most things that happen within this game, the communication is not clear. For example, pre-ordering Factions. Much of the info surrounding that was imprecise and muddled. Time after time the players are let down, and that's not good for business or for the players.

You intentionally baited her into an arguement. Further, the 'angry' people are only a fraction of those involved in the Tengu event. I personally, had no issues of any kind because I planned accordingly.

There's no clear indication that anything was going to happen @ midnight PST. ..because of this, I assumed the first occurance would be either midnight or 2am. Again.. the planning accordingly..

.

As for her priorities? I want her to keep doing what she's been doing. You want her to do what you want. So which of us gets to control her?

Don't be so ungrateful and disrespectful.

Gaile "ignores" EVERYONE by putting her status to "Do Not Disturb" so she doesnt get spammed by everyone jeeze. I don't think anyone "worships" Gaile but TBH she is just doing her job and IMO she does it very well. She goes onto the forums and in game and tries to answer everyones question as effetienly as she can.

If I were in a job and I heard about people slagging me off behind my back I would get quite upset (on another note she still hasnt answered my question about character appearace and height customisation lol....) If Gaile hasnt answered your questions then try again its not her fault that she had about a million people asking her. TBH without Gaile a lot of features would not be implimented and guild wars wouldnt be as good as it is today.

I am not a "Gaile Worshiper" (i dont rly understand this anyway :S) But If Gail does read this post, I hope, at least from my post, that she realises that she has helped a great deal and is apreciated and is IMO doing her JOB very well indeed.

look, on one side of the barrier is over 2million players, on the other side was hundreds of developers, in between them both is a barrier of communication. her job to bridge those two together is not an easy one.
On top of that she has a mandate allowing her to talk only about specific things without treading too deep on the non disclosure agreement that she may have signed.

cut her some slack, if something goes wrong don't immidiately blame her for it, if something isn't happening according to the schedule there is a valid reason and she probably doesn't know anymore than what we do (at that stage), hence the developers wasn't effective in their communication...
There are so many things that could account for the flaws, remember shes just a bridge that relays information between the two...

there one generic rule that everyone should follow
"patience is a virtue"


Some of you are too trigger happy.

The problem is, some questions that the players may ask are often shared by the majority of other players. If I were to ask about the new storage update, I am asking on behalf of the GW community, because a lot of people also want the answer to that question.

The questions that we ask her are not useless pointless selfish questions. These questions are serious questions, and will benefit the community as a whole because we at least know what the GW programmers are doing.

If Gaile really is swamped by 'millions' of messages, then obviously Anet has made the mistake of hiring only one person to do the job. The questions and suggestions of the so called 'millions' is impossible to be conveyed by one person to Anet. At least Anet should have chosen 10 or even 20 people for the job. Less stress on Gaile's part and less complaints from disgruntles players.

The schedule of the emperor was quite well known and has not been deviated from yet. It was never stated that he would appear @ the start of July 4th, just that he would be coming around every 2 hours.

Everyone I've spoken too seems to think he's going to be showing up, for the first time, tomorrow.

Sometimes the early bird gets a little too eager...

I think Gaile deserves as much respect as any PR person should get.

That being - very little + lots and lots of healthy skepticism to what comes out of their mouth.

She's not here to present a fair and balanced view on things to you. She's here to make people feel better about things, and ignore topics that she can't put a positive spin on.

That's the nature with PR..oh well, too bad it's easier to see through her than it is to see through a jellyfish.

All I ever see, when I get to be in the same area as Gaile, is an extremely large amount of people constantly spamming the same questions over and over. Usually questions that she's already answered.

[EDIT: oh yeah, and a billion people insulting her and acting like general jackasses for attention]

..and please, don't speak for the community because you certainly don't share the same view of the game that I do. Speak for yourself, not me.

I'd say the real flaw is in the whole 'visiting hours' thing, I doubt majority of the playerbase even knows they are around, nor idea when and where. (I don't know, apparently they are at times when I'm asleep anyways. Hooray timezones.)

So most important and useful source of information is the forums, and there rarely is any 'official' word on any of the problems, just hoping that someone from ANet happens to be at the right forum at the right time.

ANet really needs their own forumthingy, for atleast posting stuff about the 'hot topics'..

edit: Or do things like GW Taiwan does. Their pages about the current event have been very informative, a lot beyond what the American/European sites offer. Why is there such difference in content between regions, why can't AM/EU sites have as detailed info?

Yeah in a way i agree with you, but i remember Gaile saying somewhere that she spends most of her work time reading various forums and not actually in game. When reading these forums, you realize that there is alot of issues within the game and people state their concerns, i guess all i want is some confidence in knowing our concerns are showned through Gaile, to the Devs and such, But it gets hard to maintain that confidence when thread after thead , update after update , our main concerns and issues go by still remaining, questions that we ask remain unanswered.

If someone thinks that someting is wrong, regardless of whether they are part of the "minority" or the "majority", im sure there are more that agree with him,

These forums are diverse, we have Roleplayers, pvpers, casual, kids, adults, teens, and when you see people discussing a topic , stating concerns, i think that it makes a pretty good representation of what others in game think also.

Because im sure alot of people who dont use forums, when they recognize or belive that something is wrong, im sure if they had a chance to post here and state their views they would.


Ps. yeah i agree with you when you say gaile should leave DnD on, i mean in id7 you should have seen the spam of questions thrown towards her, so i wonder what it would be like if she allowed people to pm her.

Thank you for proving my point. Think about it, you THINK that you're speaking on behalf of the community while you're indeed only speaking for the minority that has expressed their opinions here. Sure, a lot more might be concerned about storage but i'm also sure that there are many people who couldn't care less about more storage.
And if those people are spamming Gaile and asking about Minipets instead of storage what they (players) don't care for... tough luck.

Once again, you're NOT speaking on behalf of the GuildWars Community. You MIGHT be speaking on behalf of the Guildwars Guru Community. But even in this small sandbox environment, there are people who couldn't care less about storage so that substracts even more people from your "community".

/edit:
@Sweetest
Yes, GWGuru might be a perfect sandbox. And i'm in no way trying to lessen the importance of matters at hand. I just want to make it quite clear that there might be the possibility that the REAL community (not this small sandbox environment) cares more for Minipets than Storage issues (just an example).

I'm not sure if I should consider your post a flame and wether I am even going to entertain you with a reply. But I am sure you share my views about asking questions about botters, Ebayers, scammers and abusive players.

Whatever your view on the game, you are bound to have the same concerns as I do about issues like these, as well as many of the people who post here.

Hmm... I think you have a point there. But I guess it's a sad thing that more important questions are getting shoved aside by spammers asking her questions.

If 5000 players absolutely HATE the change to MAJOR runes and 5000 players absolutely LOVE the change to MAJOR runes, what do you do?

We, as human beings, are more prone to argue and complain and remember negative events than we do positive ones. The ones that love changes usually just play the game and enjoy them, that's why the perception is that a change is hated.. because that's all you ever hear about.

Also, be careful about wishing that every voice in the game could be heard, because it would not be healthy for the game. I'd rather the developer do what they think is best for their BABY instead of what I think is best to improve my year or two of casual enjoyment.

Judging from the 70+ American Districts right before midnight, it seems most players were under the impresssion that the emperor would come at midnight PST, the fact that 70 + Districts FILLED with people think that it was to happen at midnight, is that not a sign of a lack of communication from the Company to the Players?

Yes, that is something i agree with. It might help if the whole system of asking questions would be reworked. 50% Direct Questions and 50% of Questsions gathered from Votes in Forums.
I think we allready had this once in one of those fansite fridays.

This way she still answers the old way, while the ones expressing their opinions have a clear chance of getting their point across, no matter the spammers.
After each visit, there should be a new thread being made "Questions for next visit". Where people can post new questions. And after a few days, thread gets locked and a vote starts as to which 10 questions where asked the most. Once a question was answered or dodged, it can't be asked for 2 visits.
Or something along these lines...

/edit:
I'll formulate an idea on how to maybe improve the Talks in the Suggestion Forum later on. That is in my opinion far more constructive than just dissing Gaile in this thread.

The paradox is that they have to do what is best for the players in order for their BABY to grow. I guess it's a vicious cycle that many game companies have drawn themselves into... The human race sucks

What questions are there that need to be asked?

"What are you guys doing?"

"What are you guys planning to do?"

"What are your thoughts on them?"

You already know the answer to near any question on that subject.

You want a good question for the community? Try this one...

"Where do you see this game 10 years from now?"

Sorry, maybe it's me. I prefer to sit back and play the game as it's presented to me instead of trying to make it to my perfect specifications.

I wouldn't say that we suck.. I think it just comes down to we all think we're the center of everything

Fansite fridays were nice, what ever happened to them, back when fansites would ask questions and Gaile would answer them they would be posted on the mainsite.

I think that official forums are needed for Guild Wars, as with any other mmo. Especially if GW is planning on sellingg an expansion every 6 months, player concerns should be at the top of their priorities. and a official forum could provide almost accurate statistics and show what the players want, rather then a "bridge" between US and the Devs.

I understand...

I just don't want this game to go down a dirty road and disappear. I was thinking of helping improve the GW environment. But I see that improving the social environment is something that should be the responsibility of the parents of the children and teens playing this game.

It's another sad thing that the dark side of human nature manifests itself in the game as scammers and abusers. I play the game to relax and enjoy myself, as a sort of detatchment from reality. I guess reality follows you wherever you go, like a horde of bees....

ROFL.

I think that about sums it up.

"Where is my thesaurus" LOL