what is wrong why are there such massive lag-bursts its so bad my computer restarts himself after some time only because of that lag.
plz explain why whe are having this?
Whats wrong with the europeese servers? (massive lag)
The undead Mesmer
this might have been discussed before but i am lazy today
what is wrong why are there such massive lag-bursts its so bad my computer restarts himself after some time only because of that lag.
plz explain why whe are having this?
what is wrong why are there such massive lag-bursts its so bad my computer restarts himself after some time only because of that lag.
plz explain why whe are having this?
Shamblemonkee
Mmm it seems random as to when it happens but everyone I know has been experiencing lag spikes of 1 - 10 seconds the past two weeks.
Some evenings its been so bad that I've stopped playing because of spikes every 20 seconds or so.
It is especially not fun when you've just engaged a large group of monsters and you have to spend a random amount of time glued to the spot praying that you're alive when the spike ends.
Some evenings its been so bad that I've stopped playing because of spikes every 20 seconds or so.
It is especially not fun when you've just engaged a large group of monsters and you have to spend a random amount of time glued to the spot praying that you're alive when the spike ends.
RTSFirebat
what the heck is europeese? That's not even a word...
They are called European servers... I've not seen many lag spikes...
They are called European servers... I've not seen many lag spikes...
Alex Weekes
If you are experiencing lag while playing Guild Wars, I encourage you to get into contact with our support team. You can submit a ticket on our support website. It will help if you include which territory you are playing on.
Aniewiel
Thank you, Alex, for the reminder. This seems to be an ongoing issue with European servers. I encourage everyone to send a report.
As I mentioned yesterday, -before- sending your report, stop by:
http://www.pcpitstop.com
Test your machine for connection, speed, network stability, computer usage, etc. The site will run an entire battery of tests on your PC. Then copy/paste the results in your support email. This will get the process started much more quickly and bypass double emails.
As I mentioned yesterday, -before- sending your report, stop by:
http://www.pcpitstop.com
Test your machine for connection, speed, network stability, computer usage, etc. The site will run an entire battery of tests on your PC. Then copy/paste the results in your support email. This will get the process started much more quickly and bypass double emails.
RTSFirebat
Quote:
|
Originally Posted by Aniewiel
Thank you, Alex, for the reminder. This seems to be an ongoing issue with European servers. I encourage everyone to send a report.
As I mentioned yesterday, -before- sending your report, stop by: http://www.pcpitstop.com Test your machine for connection, speed, network stability, computer usage, etc. The site will run an entire battery of tests on your PC. Then copy/paste the results in your support email. This will get the process started much more quickly and bypass double emails. |
Sendai
i guess it really comes from the guildwars server because while playing with my guildies, some of us "lags together" and we don't have the same ISP.
sleazeh
I don't think this is confined to the European servers; myself and a number of Guildmates (scattered throughout North America, on far flung and disparate ISP's) have been noticing alot of lag and quirky behaviour in the American region as well.
Shaquira
@RTSfirebat
Europeese is the dutch word for european ... you obviously understood the meaning of the question .. no need to bash on a language issue.
Shaquira
Europeese is the dutch word for european ... you obviously understood the meaning of the question .. no need to bash on a language issue.
Shaquira
The undead Mesmer
when i had those lag-bursts i asked some guildies if they had it to and yup they had it to so i think its something that has to do with the servers but ty for helping me out for a bit lol 
Aniewiel
Everyone experiencing lag, please read the following post THEN SUBMIT A TICKET TO ANET'S TECHNICAL SUPPORT:
http://www.guildwarsguru.com/forum/s...ad.php?t=35370
You can set up your account and submit a ticket here:
http://support.guildwars.com/cgi-bin...p_sid=qfVzG_Kh
They will never be able to address the issues if they don't get flooded with tickets.
http://www.guildwarsguru.com/forum/s...ad.php?t=35370
You can set up your account and submit a ticket here:
http://support.guildwars.com/cgi-bin...p_sid=qfVzG_Kh
They will never be able to address the issues if they don't get flooded with tickets.
RTSFirebat
Quote:
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Originally Posted by Shaquira
@RTSfirebat
Europeese is the dutch word for european ... you obviously understood the meaning of the question .. no need to bash on a language issue. Shaquira |
Lag spikes tend to happen to me on peak times on the US server, about 8pm GMT. So my best guess is that it the servers overloading. I'm sure A.net have an idea of what causing the lag.
Oh and its RTSFirebat with a capital F
DrSLUGFly
a guildie thought it was them reworking code for the new zones... but since it's only on the europeanese territory... one has to wonder...
Creston
Quote:
|
Originally Posted by Shaquira
@RTSfirebat
Europeese is the dutch word for european ... you obviously understood the meaning of the question .. no need to bash on a language issue. Shaquira |
(als ik me niet vergis :P )
Creston
The undead Mesmer
(nee je vergist je niet gewoon een spelfoutje)
Numa Pompilius
FWIW, I've been having stalls (game slows to stop, then resumes after 10 seconds - 1 minute, and then everything that should've happened during the stall happens in two seconds) for about a week. Sometimes more, often less, but it's there. Last as recently as this morning.
Ever since release there's also been 'rubberbanding' (that monsters and players seem to 'teleport' around due to failed movement prediction) and that's annoying but nowhere near as bad as the stalls.
I'll report the stalls from now on.
EDIT: I play on europeaneeesian servers.
Ever since release there's also been 'rubberbanding' (that monsters and players seem to 'teleport' around due to failed movement prediction) and that's annoying but nowhere near as bad as the stalls.
I'll report the stalls from now on.
EDIT: I play on europeaneeesian servers.
eventhorizen
Well it looks like we arnt going to hear a word from A.net about it on these forums, and iv heard rumours that technical support just asks for masses of info about your PC and connection before telling you its probably a problem with ram or something.
Its easy to see these guys came from blizzard.
Going to acknowledge there is a problem as witnessed by an ENTIRE REGION a.net? Going to tell ANYONE whats going on? Or are just going to deny there is a problem until it gets fixed, if it ever does, if it can be?
you get a 0/10 for your handling of this problem as far as Im concerned.
Its easy to see these guys came from blizzard.
Going to acknowledge there is a problem as witnessed by an ENTIRE REGION a.net? Going to tell ANYONE whats going on? Or are just going to deny there is a problem until it gets fixed, if it ever does, if it can be?
you get a 0/10 for your handling of this problem as far as Im concerned.
BrokenSymmetry
I have the same very bad lag on the European servers. Today is worse than I have ever experienced. This seems to have started with the update of last week. Before that, I sometimes had very short periods of lag (maybe half a second, which was seen as so-called "rubberbanding"), but now it's qualitatively different. As more people have mentioned, whent the lag occurs my character is completely frozen for 10-60 seconds. Today that happened every 5 minutes of play, which means that Guild Wars currently is not really playable in Europe.
Kuku Monk
Just had my first bad issue a few minutes ago. On the way to Lion's Arch, no enemies around. Couldn't move my guy for 5 minutes, then he started moving all over the place. I'm on an American server.
eventhorizen
If a.net would turn round and say 'Due to the school holidays and a massiveand constant increase in player numbers and server load, players may experiance adverse affects' OR 'the update last week caused some unforeseen server tension and/or coding issues have arisen that result in the choppy gameplay some people are experiancing, please bear with us'
Infact any bit of info, answer, excuse, truth would be highly appreciated and welcomed. Gamers like to know what going on with THEIR games, and if anyone has played Eve-Online they will know that a developer that shares its problems with the community is a developer who has HALVED their problems.
Its a new MMO, so perhaps they dont realise that the players can and will understand the problems, and perhaps they dont realise that a community of players who sympathise and understand is better than a community who feels ignored and belittled, but if this is a benchmark for how A.net is going to keep its playerbase informed of game issues then you have problems.
Work together with your players and they will help you to build a better game, isolate and ingore, or make them feel ignorant and ignored, and you will have a playerbase who feels all you want from them is their money...
Now I know this is a bit of a big stink to kick up over a bit of lag, but this is the first issue with game performance and playability on a wide scale since release, and youv been less than forthcoming with INFO let alone answers.
Make sure this is a one off occurance, or you will lose the respect, and perhaps the attention, of many players.
Infact any bit of info, answer, excuse, truth would be highly appreciated and welcomed. Gamers like to know what going on with THEIR games, and if anyone has played Eve-Online they will know that a developer that shares its problems with the community is a developer who has HALVED their problems.
Its a new MMO, so perhaps they dont realise that the players can and will understand the problems, and perhaps they dont realise that a community of players who sympathise and understand is better than a community who feels ignored and belittled, but if this is a benchmark for how A.net is going to keep its playerbase informed of game issues then you have problems.
Work together with your players and they will help you to build a better game, isolate and ingore, or make them feel ignorant and ignored, and you will have a playerbase who feels all you want from them is their money...
Now I know this is a bit of a big stink to kick up over a bit of lag, but this is the first issue with game performance and playability on a wide scale since release, and youv been less than forthcoming with INFO let alone answers.
Make sure this is a one off occurance, or you will lose the respect, and perhaps the attention, of many players.
Sandman Uk
Could be A bit of truth in Uk school holidays.
I was experiencing massive spikes today around Drokners. I could have cried as I was so close to reaching Camp Rankor on new char when Lag struck and was disconected from server.
When I relogged I went to Ascalon in the Euro Servers and there were 9 English Districts open
So there are alot of Euro people on at moment
I was experiencing massive spikes today around Drokners. I could have cried as I was so close to reaching Camp Rankor on new char when Lag struck and was disconected from server.
When I relogged I went to Ascalon in the Euro Servers and there were 9 English Districts open
So there are alot of Euro people on at moment
eventhorizen
Why no response from a.net
?
?
Aniewiel
Quote:
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Originally Posted by eventhorizen
Why no response from a.net
? |
Agreed. This is what a lot of us have been arguing: If ANet could just put out one-liners about what's going on (in this instance, lag), it would go a LONG way to shutting us all up. :eyeroll:
Communication is key. Let's hope they give some sort of notice about what's happening.
Sandman Uk
I have just sent a ticket. This morning i have had 15 spikes in 1.30hrs. And its caused me 4 deaths
The undead Mesmer
some ppl of my guild knw how to stop those bad lag-bursts yust go to the internationel district and only go back when really needed (when selling runes etc) i tryed it it worked
Maagus
Quote:
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Originally Posted by The undead Mesmer
some ppl of my guild knw how to stop those bad lag-bursts yust go to the internationel district and only go back when really needed (when selling runes etc) i tryed it it worked
|
Shamblemonkee
That's not stopping them, it's bypassing them andnot a great solution in my view
Thanks to Alex for reminding us to submit tickets, but I want to make it clear that it's not a problem with individual users in my experience. Whenever I've encountered these 'spikes' everyone in the group has been affected at the same time.
Thanks to Alex for reminding us to submit tickets, but I want to make it clear that it's not a problem with individual users in my experience. Whenever I've encountered these 'spikes' everyone in the group has been affected at the same time.
Arcador
Well if you have noticed the later days there were HUGE ammounts of rains (like 25 days there was raining every day) and storms in Europe. Even major cities got some problems and the smaller villages even get flooded so badly that the poor people have to rebuild it from a scratch. Many I-net stations stopped functioning at all - many routes dissapeared, a whole i-net providers stop working, and so and so and so and so. I will give you an example: I live near coast and in country where the floods were one of the less damaging, thus the Coast position stoped the flooding, anyway - for a lightning storm for 1.5 hours, half the city was OUT of internet?!? Even most of the cables are underground the switches are not. Switches and other things that are protected by electricty shocks just burned out...by...well electricity shocks.
So it is not only Guildwars but all the net.
So it is not only Guildwars but all the net.
Kabale
Hmm don't think that's the problem, it's only on Anet's side. My connection is fine outside of GW.
Alex Weekes
If you are experiencing problems, the best way to get the problem solved is to send us a ticket. Lots of grumbling on the forums doesn't tell us much about what is actually going on.
Don't rely on rumours. We ask for all that information, because it helps us to diagnose what is potentially causing the issue. In the case of the current lag issues, our support staff may ask you for a tracert, netstat and pingpath. the data supplied by these will help track down where the lag is originating.
It never fails to amaze me when I see players complaining about problems with a game and then refusing to contact the support teams. At the very worst contacting support might take a little time out of your day. More often than not, however, your problem will be solved. Sometimes it may take a while because the solution is not obvious. In these cases the masses of info about your system that we ask for can help.
Quote:
| Well it looks like we arnt going to hear a word from A.net about it on these forums, and iv heard rumours that technical support just asks for masses of info about your PC and connection before telling you its probably a problem with ram or something. |
It never fails to amaze me when I see players complaining about problems with a game and then refusing to contact the support teams. At the very worst contacting support might take a little time out of your day. More often than not, however, your problem will be solved. Sometimes it may take a while because the solution is not obvious. In these cases the masses of info about your system that we ask for can help.
RTSFirebat
Good point has a point. More information they have the better. Sending the info would only take out5 mins of our "busy" lives.
Next time I have an issue I give support any info they need, least I'm doing my part to help.
Next time I have an issue I give support any info they need, least I'm doing my part to help.
Numa Pompilius
I sent a ticket yesterday, because I once again encountered repeated stalls. This was at Augury Rock, European English District 1, shortly after midnight central european time.
I also found a solution: I switched to Augury Rock, German District 2, in which there wasn't a single person. I was absolutely alone, and had absolutely no lag whatsoever, in town or in instance.
By contrast Augury Rock, English District 1, had at least 100 people in town.
It would seem the problem we're seeing with the EU servers is that resources have been partitioned so that the English servers are overloaded. I'm a bit surprised, I thought resources were allocated between districts automatically depending on load.
I also found a solution: I switched to Augury Rock, German District 2, in which there wasn't a single person. I was absolutely alone, and had absolutely no lag whatsoever, in town or in instance.
By contrast Augury Rock, English District 1, had at least 100 people in town.
It would seem the problem we're seeing with the EU servers is that resources have been partitioned so that the English servers are overloaded. I'm a bit surprised, I thought resources were allocated between districts automatically depending on load.
RTSFirebat
Quote:
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Originally Posted by Numa Pompilius
I sent a ticket yesterday, because I once again encountered repeated stalls. This was at Augury Rock, European English District 1, shortly after midnight central european time.
I also found a solution: I switched to Augury Rock, German District 2, in which there wasn't a single person. I was absolutely alone, and had absolutely no lag whatsoever, in town or in instance. By contrast Augury Rock, English District 1, had at least 100 people in town. It would seem the problem we're seeing with the EU servers is that resources have been partitioned so that the English servers are overloaded. I'm a bit surprised, I thought resources were allocated between districts automatically depending on load. |
Forget lag, I like to see a.net do away with these bots! Still again it requires people to report them, but surely a a.net employee could just login and see them in use in plain site.
Kabale
Ah, just got a response from the GW support asking for tracert netstat and pingpath. I'll do this when I get home from work
Alex, can you explain the implications of this,
"We will assume your issue has been resolved if we do not hear from you within 72 hours."
This is after getting a response back saying they'll investigate the matter. I hope this doesn't mean that I have to keep replying to them every 72 hours to make sure they keep their interest in the problem
Alex, can you explain the implications of this,
"We will assume your issue has been resolved if we do not hear from you within 72 hours."
This is after getting a response back saying they'll investigate the matter. I hope this doesn't mean that I have to keep replying to them every 72 hours to make sure they keep their interest in the problem
Calimar
This is not just lag. What I experience more and more lately is 20-30seconds freezes. It freezes for that much (like packets weren't going through) then I play perfectly fine for another 5-10-15-30 minutes, then it happens again.
If it were botter-lag, it would affect my entire gameplay experience, at least a little. It doesn't - it flows smoothly all along, then it freezes. Mobs don't move, henchies don't move, I don't move. Squad mates usually go on smoothly, too. I tried to find tag info for the freezes but it happens to the same people over and over, in different towns and with different ISPs.
In my guild, it happens to 3 people: me, a guy from Florence, and a guy from Rome. It happens at the same time to the three of us, and we unfreeze together. We have 3 different ISPs, and live in different towns. Another guildmate from my town with the same ISP as I works fine all along without any freeze.
It's really weird - I can't think of any reason for it to happen like this. Let's try to provide detailed information on the problem.
EDIT: It NEVER happened to me in town - only while adventuring in an instancE!
If it were botter-lag, it would affect my entire gameplay experience, at least a little. It doesn't - it flows smoothly all along, then it freezes. Mobs don't move, henchies don't move, I don't move. Squad mates usually go on smoothly, too. I tried to find tag info for the freezes but it happens to the same people over and over, in different towns and with different ISPs.
In my guild, it happens to 3 people: me, a guy from Florence, and a guy from Rome. It happens at the same time to the three of us, and we unfreeze together. We have 3 different ISPs, and live in different towns. Another guildmate from my town with the same ISP as I works fine all along without any freeze.
It's really weird - I can't think of any reason for it to happen like this. Let's try to provide detailed information on the problem.
EDIT: It NEVER happened to me in town - only while adventuring in an instancE!
Kabale
That last EDIT I think is a valuable piece of information to report. The same with me, I never lag in towns. It just makes me think more and more that it isn't a connection-related issue...
The undead Mesmer
i have send a ticket now i must wait
but it could be that those massive lag happens when i play on the high playing hours (dont knw the normal name).
but it could be that those massive lag happens when i play on the high playing hours (dont knw the normal name
).
Kabale
Peak hours/time
Well I wouldn't know about that, because I always play during peak times cos of my 9-5. And weekends are just generally always peak time
Well I wouldn't know about that, because I always play during peak times cos of my 9-5. And weekends are just generally always peak time
Feli
Yeah, experiencing the same Freezes over and over again. It is like:
Leave a town, fight some... ZOOOOM, your character slowly stops running, the skills you activated flash their flashing and you're done dio for about 30 seconds after which you most probably are dead or at the end of a battle - on the losing side of it.
It is not related to connection problems on my side. I've had friends play and they all lagged at the same time as i lagged. If you ask around, everyone had a lag at that time.
But so far... it seems to be related to instances, as in towns i rarely get lag and when i do so, only when there are dozens and dozens of people (i wish we could activate an option to leave those huge masses of people UNLOADED while in town...i really, really don't care how they look, yet each time the game forces me to load the huge bunch of models...bah)
Leave a town, fight some... ZOOOOM, your character slowly stops running, the skills you activated flash their flashing and you're done dio for about 30 seconds after which you most probably are dead or at the end of a battle - on the losing side of it.
It is not related to connection problems on my side. I've had friends play and they all lagged at the same time as i lagged. If you ask around, everyone had a lag at that time.
But so far... it seems to be related to instances, as in towns i rarely get lag and when i do so, only when there are dozens and dozens of people (i wish we could activate an option to leave those huge masses of people UNLOADED while in town...i really, really don't care how they look, yet each time the game forces me to load the huge bunch of models...bah)
Alex Weekes
Quote:
|
Originally Posted by Kabale
Alex, can you explain the implications of this,
"We will assume your issue has been resolved if we do not hear from you within 72 hours." This is after getting a response back saying they'll investigate the matter. I hope this doesn't mean that I have to keep replying to them every 72 hours to make sure they keep their interest in the problem |
.