Restart Problems (exclusive to GW)

wonderworm

Ascalonian Squire

Join Date: May 2005

Wel that's weird, since your problem description exactly fits mine. Let your brother switch to windowed mode when the problems occur again. Then just keep the game running. It probably will take some more time but finally it will crash, too. That's when i got a real bluescreen instead of a blank one.

Are you sure the files aren't hidden maybe ?

Draikin

Krytan Explorer

Join Date: May 2005

Quote:
Originally Posted by wonderworm
Are you sure the files aren't hidden maybe ?
Yes, I'm sure He's always been playing in full screen though, we'll see what happens in windowed mode. Did you also get .dmp files when you got the blank screen? I just installed the new ATI 5.5 drivers that have been released, I don't expect that to solve the problem but you never know.

Raul

Pre-Searing Cadet

Join Date: May 2005

Hi guys, same problem here, with no sound just 1 minut before the BSOD

I can say that I got this problem only after the last patch, before it I NEVER had a problem a crash to desktop or an error. I NEVER have a BSOD in any games

My PC

Asus K8V Deluxe
Athlon64 3200+
3DProphet 9800Pro
SB Audigy2 ZS

I think it is not our problem but the client

Mysk

Pre-Searing Cadet

Join Date: Apr 2005

I've received this too. I'm currently hedging bets that it's these background stress tests that are causing the problems for me.

Like most here I am able to play any of my other titles without worrying about the BSoD or random reset. With GW, on the other hand, it's a ticking time bomb.

That's not to say that my system is flawless. The RAM does have issues and every great now and then I'll get a BSoD while playing something else. The issue, with me, is that it's guranteed to occur within about the first 20 minutes with Guild Wars where as with other titles I can spend a literally a whole day and experience maybe one.

~Me

Quote:
Originally Posted by Mojofilter
I crashed last night(as usual), and I got redirected to a webpage on the GW support site telling me that I had one of four problems with my hardware that was causing the game to crash.

1. Bad memory
2. Heat
3. Over Clocked
4. Power Supply

It specifically states that there is nothing wrong with the game and it can ONLY be a problem with the users hardware.

What is NCSoft doing with their code that makes this game so "CPU intensive"? The page claims that the software runs alogrithms to verify the system running it isnt malfunctioning, and if it gets an error it will shut down. Is this common? Can I turn it off? If the reason this game runs at 100% cpu is because its verifying my sys for the millionth time in 5 min is it really necessary? Are there any other games that use this method of error checking?

I would have given up on this by now, but I paid 50 bucks for this game and I at least want to get my money's worth out of it. :/


BTW, this page i was redirected to gives me the distinct impression that the support team is washing its hands of this mess and if it works for you great, if not youre S.O.L.

none

Frost Gate Guardian

Join Date: May 2005

Just to add one more:

I got the same problem as most seem to have (at least it's the only problem I have with GW). Every now and then, my PC reboots - most of the times, the sound is gone like 1 minute before that happens, and I can usually delay the reboot by minimizing and maximizing GW (I'm running it in windowed mode). If I switch back to Windows for a second, the sound is back and everything is normal for maybe another minute. This doesn't really solve the problem though, it just delays the inevitable. Fortunately, this only happens, if I run the game for like 10h+, which is why I do restart manually before I enter important missions or want to go for a longer hunt.

What I can't believe though, is that this should be due to bad hardware. If so, then why should it take so many hours until it happens. It looks more as if some code is (slowly) messing up either my RAM or something else that is able to force a restart.

Raul

Pre-Searing Cadet

Join Date: May 2005

Quote:
Originally Posted by none
Just to add one more:

I got the same problem as most seem to have (at least it's the only problem I have with GW). Every now and then, my PC reboots - most of the times, the sound is gone like 1 minute before that happens, and I can usually delay the reboot by minimizing and maximizing GW (I'm running it in windowed mode). If I switch back to Windows for a second, the sound is back and everything is normal for maybe another minute. This doesn't really solve the problem though, it just delays the inevitable. Fortunately, this only happens, if I run the game for like 10h+, which is why I do restart manually before I enter important missions or want to go for a longer hunt.

What I can't believe though, is that this should be due to bad hardware. If so, then why should it take so many hours until it happens. It looks more as if some code is (slowly) messing up either my RAM or something else that is able to force a restart.
exactly same problem but for me is more like 5hours

RAxous

Pre-Searing Cadet

Join Date: May 2005

Same here people.

Additional info.

1. Have completely disabled onboard sound card. There is NO sound on my system anywhere.

2. My CPU only ever gets to about 60% utilisation and 66 degrees.

3. My 6600GT only gets to about 68 degrees.

4. Have re-loaded;
i) Display Drivers
ii) Motherboard Drivers
iii) Direct X
iv) GuildWars

5. Defragged Hard Disk.

6. Tested Memory.

7. Tried GW RPG and PvP.

8. Ran GW with "--nosound".

9. Ran GW with lowest possible graphics.


I tried these in many orders and none of these have made any difference. My system still hangs / reboots / auto-reboots every 25 mins of GW play.

Most tellingly, I do not have these problems with HL2, D3, FarCry, Painkiller, Pariah, etc.

I do get 'lag' / freezes every now and then and the system will sometimes recover, often compressing all actions between freeze and unfreeze. It does this with a constant 60% max CPU usage & 68 deg temp (so not maxing out CPU) a constant display temp (68 deg) and constant RAM usage (440MB physical RAM free).

Have
Display: 6600GT 128MB
CPU: Pentium 3.06Ghz (Dual Core)
RAM: 1GB
OS: XP PRO

Hope something comes up. Love the game, hate the bugs...

Raul

Pre-Searing Cadet

Join Date: May 2005

I think that now there is no doubt that the problem is GW and not our PC, infact before the last patch i never had a problem

Emperor Mordred

Ascalonian Squire

Join Date: Apr 2005

i used to have such problems with my old motherboard/old PSU

i had a Asus 9600XT at the time, Asus 8P400-E motherboard (or something like that, can't remember the right type) and a 350W PSU

in almost all games the sound disappeared after some time, when i got back to windows the sound was back.

when i got my Asus 9800 pro 256 mb back, my pc had powerdowns all the time.

2 theories:
*PSU was too light (maybe the onboard soundcard disabled itself if it didn't had enough power and a 9800 needs alot more power than a 9600XT
*the asus motherboard was crap

i place my bets on the PSU

i tested it with 2 PSU (third one, a 550w fixed it, my second PSU was still not strong enough), 2 motherboards (2 asus, now i got a gigabyte with no problems), 3 gfx cards (2x asus 9800 pro 256mb, still uses one and a 9600xt (didn't had power downs with this one, only sound problems), 2 hard disks
guess what, no problems when the retailer tested my pc, guess he had a safer power net... (i tested it at the shop, one reason more to believe it's the PSU)

and for the last time: it isn't Guild Wars it's fault, PC retailers just sell cheap PSU's these days that aren't made for next gen graphics cards.
(ignore the latest statement if my 2 (!) asus motherboards were crap)

just want to help you guys

wonderworm

Ascalonian Squire

Join Date: May 2005

Quote:
Originally Posted by Draikin
Yes, I'm sure He's always been playing in full screen though, we'll see what happens in windowed mode. Did you also get .dmp files when you got the blank screen? I just installed the new ATI 5.5 drivers that have been released, I don't expect that to solve the problem but you never know.
Yes they did appear when the bluescreen was blank, too. Maybe it's possible to disable the logging of bluescreens, you should try to investigate on that

I'm really clueless on that problem. I've never had a similar thing in any other game before (as most people posting about BSODs here). That's why i seriously doubt there is a problem with my system. I wonder why people always come up with that "it's the PSU" stuff. That would cause instabilty with many newer games and about every single stress test utilty.
I won't start switching components or changing every single driver in my system just because of one game that isn't programmed properly.

Overheating ... CPU and board - no, graphics card - i really don't know since i have no temperature sensor on that. While white textures or other artifacts can appear when your card is overheating, the problems in GW don't look like that, and additionally there's the sounds bugs.
If i had to guess i would say it's somehow memory related. The problem get's worse and worse if the game continues to run when the problems occur.

Raul

Pre-Searing Cadet

Join Date: May 2005

Quote:
Originally Posted by wonderworm
Yes they did appear when the bluescreen was blank, too. Maybe it's possible to disable the logging of bluescreens, you should try to investigate on that

I'm really clueless on that problem. I've never had a similar thing in any other game before (as most people posting about BSODs here). That's why i seriously doubt there is a problem with my system. I wonder why people always come up with that "it's the PSU" stuff. That would cause instabilty with many newer games and about every single stress test utilty.
I won't start switching components or changing every single driver in my system just because of one game that isn't programmed properly.

Overheating ... CPU and board - no, graphics card - i really don't know since i have no temperature sensor on that. While white textures or other artifacts can appear when your card is overheating, the problems in GW don't look like that, and additionally there's the sounds bugs.
If i had to guess i would say it's somehow memory related. The problem get's worse and worse if the game continues to run when the problems occur.
I agree with you, I have a 480W PSU and my system is ok, no other games or program made my system reboot ! It's absurd that i change part of my system cuz 1 game have problem.... IMHO

Emperor Mordred

Ascalonian Squire

Join Date: Apr 2005

my pc survived all the stress tests at the PC shop and worked there all the time.

it also worked perfectly for 3 (intensive) weeks at home, still don't have an explanation for this.

a crappy motherboard is still an option

Beyond

Pre-Searing Cadet

Join Date: May 2005

Am having this same issue. Running an Intel P4 3Gb, 2Gb RAM, a GeForce 6560 Ultra 256Mb card,loads of HD space, a page file of 2Gb on a seperate partition so it doesn't fragment.A PSU of 550W.

Idle my CPU temp is 56C and my CPU runs at 4% utilisation. Start GWs up and immediately the CPU utlisation jumps to 100% and stays there ( I have disabled all non essential services and all AV and spyware software using KillItAll) and the temp rises quickly. I have removed the side and put a floor fan into the side and keep the temp down to a constant 85.5 ( high I know), but since I have done that I suffered no crashes this afternoon, though I suffered on immediately before hand prior to using the fan.

lucky? I don't know, but it seemed to make a difference.

added, also run with an external Audgy 2 USB sound card. All drivers are relatively recent.

Beyond

Pre-Searing Cadet

Join Date: May 2005

ah Bollox, finished righting the above, started up GW, and it froze at the login screen whilst at 73.5C and 100% CPU after less than 5 minutes.

Svenn

Svenn

Frost Gate Guardian

Join Date: May 2005

near Atlanta, GA - USA

Dark Entities (DE)

R/Mo

Quote:
Originally Posted by Beyond
added, also run with an external Audgy 2 USB sound card. All drivers are relatively recent.
I have an internal Audigy 2 Platinum and had problems with the latest drivers. If interested, please see my post here.

Attelim

Ascalonian Squire

Join Date: May 2005

heres the response i recieved from the GW support.


"Brandon,

Thank you for contacting the Guild Wars Support Team! It sounds like your video card could be overheating. We've been contacted by several customer's with the same issue (despite other games they play not causing the card to overheat). Please try removing the side of the computer case and point a house fan in the general direction of the case. If this does not resolve the issue, try going into the Guild Wars Options and slide the visual quality all the way down to the left, in addition go into Advanced and turn off Post Process Effects. You may also want to make sure the fans on the motherboard and video card are running properly and clean of dust. Please let me know if this has any impact on the issue.

Regards,
The Guild Wars Support Team"

ShadeZeRO

Academy Page

Join Date: Apr 2005

Florida

I have a little different situation now...when i run GW at stock CPU speeds...it crashes right of way..and takes me to the site ..cuz of some hardware malfunction....but

when i OC my computer by about 100mhz...i can play the game for a few hours...which is odd..but when i do freeze...its a complete bsod...bull **** of death...and since i have no AGP/PCI lock on my mobo (chipset dont support it)...im risking fking all the stuff in my comp up...
i want to turn of that algorithem

Mojofilter

Ascalonian Squire

Join Date: May 2005

Quote:
Originally Posted by Attelim
heres the response i recieved from the GW support.


"Brandon,

Thank you for contacting the Guild Wars Support Team! It sounds like your video card could be overheating. We've been contacted by several customer's with the same issue (despite other games they play not causing the card to overheat). Please try removing the side of the computer case and point a house fan in the general direction of the case. If this does not resolve the issue, try going into the Guild Wars Options and slide the visual quality all the way down to the left, in addition go into Advanced and turn off Post Process Effects. You may also want to make sure the fans on the motherboard and video card are running properly and clean of dust. Please let me know if this has any impact on the issue.

Regards,
The Guild Wars Support Team"
What a bunch of crap that response is! My card gets no hotter playing GW than it does playing Doom3 or HL2, and they dont reboot my PC so WTF??!!!

Well I've had enough. This is BS. I'm going to consider my wasted $50 the price of the lesson I learned. Dont buy NCSoft.

I am also going to make it my personal mission to tell my family, friends, clan members, and anyone I see at the store even looking in the general direction of a GW box to save their money, time, and sanity by staying away from this POS title.

LifeInfusion

LifeInfusion

Grotto Attendant

Join Date: May 2005

in the midline

E/Mo

Quote:
Originally Posted by reality
it seems obvious that SOMETHING they did between the beta and retail caused this problem for most, if not all, of us.
Processor: AMD Athlon(tm) XP 1800+ 1.5 GHz
Memory: 1024 MB DDR PC2100
Video: 1024 x 768 in 32-Bit Color, RADEON 9600 SERIES Ver. 6.14 (latest drivers)

Windows XP SP2 (all latest patches)
Western Digital 40GB hard Drive


Crashes to desktop roughly every 5 minutes - 30 minutes
It worked perfect with beta though.

-Tried w/o sound & all effects at lowest settings

Beyond

Pre-Searing Cadet

Join Date: May 2005

After my crash last night, found a way of upping the speed on CPU fan, racked it up to max, idle temp dropped to 42c though it did sound like a jet taking off, kept the desk fan pointed at the side and managed to play for a couple of hours, with the temp not getting above 65c.

Will test it hard tonight and see what happens, but it is starting to look like a heating issue at the moment.

Joker

Academy Page

Join Date: May 2005

ESS

R/Mo

Well im glad to know its not just my compter thats having this problem. It seems to me that the system memory isnt clearing properly.

Kyokuji

Academy Page

Join Date: May 2005

I think you may be on to something there.
Occasionally the errors I get when it doesn't reboot say something about memory read error.

whsper99

Pre-Searing Cadet

Join Date: May 2005

*chuckle* Mojo... I got the exact same msg word for word from them... hehe umm.. odd how those guys seem to think alike... *cough*

Test programs cook my card... GW... does not

Joker

Academy Page

Join Date: May 2005

ESS

R/Mo

Quote:
Originally Posted by Kyokuji
I think you may be on to something there.
Occasionally the errors I get when it doesn't reboot say something about memory read error.
Ive run several memory tests, reformatted my computer, and updated all of my drivers and everything cheks out ok so I am fairly certain that this problem is being caused by GW being incompatable with AMD systems. Has anyone heard of a pentium based system having these problems?

gabby2600

Frost Gate Guardian

Join Date: Apr 2005

Quote:
Originally Posted by Kyokuji
I think you may be on to something there.
Occasionally the errors I get when it doesn't reboot say something about memory read error.

I get those to< think their is an issue where GW is trying to write to a part of the memeory resrevel fir windows. Somwthings it catches it's self other times wondows beats it to it and shows us that lovely shade of blue.

Joker

Academy Page

Join Date: May 2005

ESS

R/Mo

Quote:
Originally Posted by gabby2600
I get those to< think their is an issue where GW is trying to write to a part of the memeory resrevel fir windows. Somwthings it catches it's self other times wondows beats it to it and shows us that lovely shade of blue.
Either way something is definately going on with the system memory

Kyokuji

Academy Page

Join Date: May 2005

You should send them a report about this.
"I get those to< think their is an issue where GW is trying to write to a part of the memeory resrevel fir windows. Somwthings it catches it's self other times wondows beats it to it and shows us that lovely shade of blue."

I like how they still think it's just our system's problem when this topic has over 9000 page views.

Svenn

Svenn

Frost Gate Guardian

Join Date: May 2005

near Atlanta, GA - USA

Dark Entities (DE)

R/Mo

I said this quite a while back, and I'll say it again: the anecdotal evidence strongly suggests memory (de)allocation and access violation errors in some implementions of GW x hardware configuration. Unfortunately, those errors are notoriously difficult to debug in an app as large as GW. I am fairly sure the devs have some people working full time on this, but NCSoft is being very tight-lipped about publicly admitting to any problems with the code (with the exception of a few vague emails from the 1st-tier support team).

W O R M W O O D

Pre-Searing Cadet

Join Date: May 2005

I end up having the same rebooting/restarting probs but not immediately. I can play well up to 5 hours maybe, but eventually GW takes a pooper. When I zone into a town, I notice textures are incomplete, capes are not complete, players are holographic, etc. Eventually my mouse pointer turns to a discolored block or white boxes appear over areas where Ive used a skill. Strange thing is that for a while I can window in/out of GW and the anomolies subside...for a while.

Eventually I get a blue or red screen that I can/can't window out of. If I cant then I restart GW, sometimes I get re-booted, but every day it *will* reboot. I can run any game at any settings at any time...except this one. I have de-fragged, scanned, spywared, virused, un-overclocked, clean installed drivers, whatever. Same problem. GW is to blame.

System Specs:

AMD Athlon XP 2800+ Barton
1024 Apacer DDR
ASUS A7N8X-E Deluxe
E-VGA GeForce 6800 Ultra
Antec 550 Watt TrueBlue PS
Maxtor 120 gig HD

Kyokuji

Academy Page

Join Date: May 2005

Have you sent them that suggestion Svenn?

whsper99

Pre-Searing Cadet

Join Date: May 2005

I have just reinstalled windows .... again... since I had been crashing so much I figured... what the heck. When I was uninstalling programs just before I slicked my HD.. I noticed that the Microsoft Spyware Beta program had an issue with GW... just curious if anyone else has noticed this... since I have reinstalled and I have NOT installed the MS spyware program... I have been able to play for about 4 hours and counting... which is about 3 hours and 30 min longer than ever before but things do seem to be running fine for me now.

aeroclown

aeroclown

Krytan Explorer

Join Date: May 2005

Louisiana

E/Mo

Thats intresting, what kind of problem did it have ?

Did it just not recognize it as a normal ap. Wanted permission ?

I have it running on my laptop and I havn't had any notices or anything from it.

whsper99

Pre-Searing Cadet

Join Date: May 2005

It said something about a script violation... however.. I crashed again a few hours ago... but that was after playing for about 4 and a half hours.. so the jury is still out

Svenn

Svenn

Frost Gate Guardian

Join Date: May 2005

near Atlanta, GA - USA

Dark Entities (DE)

R/Mo

Quote:
Originally Posted by Kyokuji
Have you sent them that suggestion Svenn?
No, they currently have volumes of more specific evidence (Remedy tickets, error logs, etc.) to analyze than the speculations that I could offer, and gamers are reporting three to four day delays to receive even canned responses from the 1st tier support team. In other words, I don't want to waste their time with something that I'm fairly certain that they are already feverishly working on.

I did think that I had something concrete to report with the new Audigy2 drivers' problem that I posted about, but, so far, no one has posted that they replicated the issue.

Vors Khedrus

Pre-Searing Cadet

Join Date: May 2005

Im having the reboots and the 'failure reading memory location blah blah blah' on a gigabyte board with a intel 1.8gz processor, so its not AMD specific.

Gristy

Ascalonian Squire

Join Date: May 2005

Hey Guys me too. i have had the CD Version and the Client Version.

Get lots of crashes when in windowed mode the one that says detected a error and loads the web page..

also had two times where it said coudlnt read memory

had one time where it rebooted (full screen)

and one time where it just completely froze teh pc (windowed).

Really sucks as i like the game quite a bit

Specs:
AMD 3500+ 64bit
Shuttle SN25P
Zalman USB Snd Crd
ATI X800XL

ShadeZeRO

Academy Page

Join Date: Apr 2005

Florida

Me too, i get kicked out right of way..somethin about memory instructions i think is messing it up...

anyone tried messing with the pagefile?

i too get memory access violation at fffff or something of that nautre...

Draikin

Krytan Explorer

Join Date: May 2005

Quote:
Originally Posted by wonderworm
Wel that's weird, since your problem description exactly fits mine. Let your brother switch to windowed mode when the problems occur again. Then just keep the game running. It probably will take some more time but finally it will crash, too. That's when i got a real bluescreen instead of a blank one.
Well, you're right. After switching to windowed mode it did crash with a real bluescreen this time (also stating the problem was caused by ati3duag.dll). This basically means it's indeed the exact same problem. I looked at your hardware specs to see if there's anything similar, and you also have an AMD processor, an ATI card, a NForce based chipset (here its the Nforce 4 though, not NF2) and you're also running dual channel memory. Anyone else having the same problem (meaning: the sound disappears and there's a white multicolored block around the cursor shortly before you get a BSOD)?

Rhine

Rhine

Academy Page

Join Date: May 2005

Minnesota

Well from all these post with the same problem that i have been reading they all have SP2 maybe there is still problems with game and SP2 i remeber people in my clan having problems running Cod with it so maybe that is cuasing some conflicts If you have pro you can system restore back to before it if you have home bad luck cuz you will have to reformat to get rid of it :/

Kyokuji

Academy Page

Join Date: May 2005

It's not service pack 2, I don't have it.
And I'm running on a pentium 4 processor on an SiS chipset, so it's not strictly an AMD/nForce problem.

Quote:
i too get memory access violation at fffff or something of that nautre
Yeah, that's the exact same error I get.
It happens generally anytime, but it seems to occur most often at the log-in screen and in pre-searing Ascalon.

Sometimes, I start to see white boxes around certain players shortly before the reboot, sometimes I don't.

And don't tell people to reformat, tons of people have tried that already, and it still reboots.
It seems to be a memory related issue, not a matter of what's on your HD.