Missing key items??

I started playing my characters on the 26th before my retail box got here and it had another preorder item i put in the key and only the character that had not gone through the starting movie had the item and none of the others. Anyone know how to get them on the rest the website says all characters will have the items. My elementalists cant used the warpick and sheild and my war can but she was played.



AND YES THESE ARE PREORDER CODES I had bought a stand alone preorder online and got the censor that all of them have then my retail kit came i had a bonus preorder key for the war pick and i bought the bow and sheild preorder keys online from the prospective companies, but i didnt input the codes until after i had played all but 1 of my characters.