Connection Issues

GWplayer745

Academy Page

Join Date: Sep 2005

As some of you may or may not know, there was some sort of major server crash (or something of the sort) which caused many players to get disconnected from whatever they were doing in the game last night. I was one of those unfortunate people and after attempting to reconnect, I gave up and went to bed. Now, I tried reconnecting again today, however, I still could not connect. I repeatedly received the "NetErr=58" error message.

Now, apparently everyone else has been able to reconnect to the game servers, and they've been able to login. However, it's been almost a full day since the incident last night, and I'm wondering why I can't connect. I've emailed ANet tech support and am awaiting more responses.

Now, nothing like this has ever happened to me ever since I got the game, which has been several months. i have never changed my internet/firewall/router settings, and so I still don't understand why I still cannot reconnect. I've tried reinstalling the game as well but to no avail.

Does anyone know if there are still some servers that are not fully "repaired"? Or if anyone has any thoughts as to why I am unable to reconnect, that would be nice. Thanks guys.

lord_shar

lord_shar

Furnace Stoker

Join Date: Jul 2005

near SF, CA

A couple of suggestions:

1) Turn off any software firewalls and try logging in. If you have a router in between the PC and your connection device, try removing it temporarily

2) If you use a cable modem, DSL, or router, try power-cycling all these devices.

GWplayer745

Academy Page

Join Date: Sep 2005

Well I have tried power-cycling and logging in with my firewall disabled, but still have had no success.

To reiterate, my connection was working perfectly fine yesterday, before the server problems which forced many people to get disconnected. Keep in mind, I have not changed any of my firewall/internet/router settings at all. So I doubt those could be the problem.

lord_shar

lord_shar

Furnace Stoker

Join Date: Jul 2005

near SF, CA

Quote:
Originally Posted by GWplayer745
Well I have tried power-cycling and logging in with my firewall disabled, but still have had no success.

To reiterate, my connection was working perfectly fine yesterday, before the server problems which forced many people to get disconnected. Keep in mind, I have not changed any of my firewall/internet/router settings at all. So I doubt those could be the problem.
I've had hardware routers go bad before, so this was one item worth testing. Did you remove the router from your set-up as I mentioned above?

The problem could also be ISP or DNS-related. You could attempt a trace-route between your PC and ANET's GW servers. Unfortunately, I can't provide that info since I'm presently at work.

If someone else wants to help, here's how you can find ANET's IP info:

1. Log into GW and minimize the GW window. This should be the only app open.
2. open a command prompt
3. run netstat -a
4. look for the only outbound IP connection -- this is ANET's server pool IP address.


Once you have the IP, execute a "tracert <ANET server IP>"

Does the trace complete, or is there a time-out in between?


Just throwing suggestions into the air...

EDIT: BTW, if you see any outbound connections which you're unaware of, it could be spyware. Run a google-search on the port# just to play it safe

GWplayer745

Academy Page

Join Date: Sep 2005

I tried using a command prompt as you suggested. However, when I attempt the "tracert <IP addres>" it gives the following message:

"Unable to resolve target system name <ip address I used>"

Chances are Im using the incorrect IP address. Does anyone have the correct address?

*I have not tried removing the router yet. I do have another computer that also has Guild Wars installed on it, and I will have to see if that computer can connect to the internet. If not, then I will see if removing the router yields any results. Thanks for the suggestions : )

lord_shar

lord_shar

Furnace Stoker

Join Date: Jul 2005

near SF, CA

Quote:
Originally Posted by GWplayer745
I tried using a command prompt as you suggested. However, when I attempt the "tracert <IP addres>" it gives the following message:

"Unable to resolve target system name <ip address I used>"

Chances are Im using the incorrect IP address. Does anyone have the correct address?

*I have not tried removing the router yet. I do have another computer that also has Guild Wars installed on it, and I will have to see if that computer can connect to the internet. If not, then I will see if removing the router yields any results. Thanks for the suggestions : )
Trace-route won't work until you remove the router from the set-up due to its built-in NAT (name address translation). Your GW PC should be the only device connected to the modem. If you still can't connect to GW, disable the software firewall temporarily -- this should be fine so long as you have a good virus scanner installed.

You should also perform an "ipconfig /release" and "ipconfig /renew" at the command prompt after removing the router -- you must have an IP on your PC which corresponds to your ISP's network.

Herzog83

Herzog83

Pre-Searing Cadet

Join Date: Sep 2005

W/Mo

Player745, me and both my roomates are having the same issue. After yesterdays patch we dropped and couldn't connect to area net. We are juggling with the possibility that since we are all coming out of the same router that perhaps they have blocked us due to some issue with security measures in the update. I have notified GuildWars support staff and got an auto-response. We are still waiting to have the issue resolved, so I don't think the problem is on your end.

GWplayer745

Academy Page

Join Date: Sep 2005

Well it's good to know that I'm not the only one in this situation.

After being disconnected two days ago, I emailed ANet's tech support. After exchanging information, the problem seemed to have fixed itself. I was able to log back into the game very late last night. My luck held up partially through today as well, as I was able to login during the morning. However, I was again disconnected during the afternoon, and have been unable to reconnect since. (About 2 hours)

If this does have something to do with some security thing blocking routers from access, then I doubt I would have been able to login last night and/or this morning.

I hope ANet's support can provide you better answers than the ones I received. (Which is entirely due to the fact that I didn't exactly describe my problem very well, so can't blame ANet at all :P n the contrary, I found ANet's support to be very fast in responding to your inquiries as well as being very helpful : )

GrooveSalad

GrooveSalad

Ascalonian Squire

Join Date: Apr 2005

Das Fragons

Mo/

I'm in the same situation as you GWplayer, I was able to get on last night and then was kicked and haven't been able to get on since. I don't believe it is an issue with my router, and I know for a fact it isn't blocked by my firewalls or by Norton. I did run their network tool, and I've found that I can connect to all their servers but the authentification server, it errors out on all 6 tries.

Sharkfood

Pre-Searing Cadet

Join Date: Sep 2005

You can add me to this list. I've dispatched an email at the support site with the "Ask a Question" thingie.

It appears a great number of the USA login servers are down/unreachable. I simply did a Start/Run -> CMD and ran a netstat -a while it's hung trying to connect.

Nothing on my system has changed since yesterday. It's not a firewall/router issue as I yanked my DSL modem and plugged it straight into my PC, disabled XP Firewall and have no other security installed (no AV, no nothing). If I traceroute the addresses in the netstat, all of them just infinately hop with * * * on the last address (up to 70 hops before I finally CTRL-C them).

Something is broken over here (west coast/USA) and it's either their login servers or a route between. Been Err=58 since early this morning.. 9+ hours later, same thing.

Sharkfood

Pre-Searing Cadet

Join Date: Sep 2005

Hey guys,
I've done a ton of research on this problem. My theory is- something has changed with arenanetworks during that outtage. It appears they have installed routers that filter all ICMP traffic (likely to beef up DOS/security against attacks), but that use MTU discovery for routing.

Some DSL (mostly PPPoE protocol) use a lower MTU size.. such as 1492 or 1460... whereas most Internet devices expect an MTU size of 1500 in order to route properly for hosts incorrectly filtering all ICMP traffic and using MTU discovery for rerouting.

The way most DSL (and some rare cable) devices get around this is through MSS clamping (sending a maximum segment size during the initial handshake) to tell the receiver to use a lower MTU size for discovery. This allows incorrectly configured ICMP-filtered routers to still perform MTU discovery if they receive and sense this handshaking parameter.

Unfortunately, it appears the change over the last week has arenanetwork servers behind an ICMP filtered router (or all forms of ICMP filtered) and MSS clamps are being ignored. This makes it so PPPoE or MTU reduced interface types unable to connect/route to their login servers.

I can test this on a secondary machine as such:
nslookup auth1.arenanetworks.com
Non-authoritative answer:
Name: auth1.arenanetworks.com
Addresses: 206.127.148.93, 206.127.148.109, 206.127.148.45, 206.127.148.46
206.127.148.47, 206.127.148.48, 206.127.148.88, 206.127.148.92

MTU=1500
telnet 206.127.148.93 80
Trying 206.127.148.93...
Connected to 206-127-148-93.plaync.com (206.127.148.93).
Escape character is '^]'.


MTU=1492 (mss clamp 1440, 1460, 1420, etc.etc.)
telnet 206.127.148.93 80
Trying 206.127.148.93...
(will never connect here for 20+ minutes or times-out)

All pings and traceroutes to the above address will fail in either case, which suggests ICMP filtering. No ICMP data is allowed at the auth server routers.

So, until arenanetworks gets this fixed, I doubt anyone with PPPoE or other MTU<1500 devices can login or play the game, I'm afraid.

I've sent all this to their support. I hope arenanetworks will get MTU MSS negotiating working.. or remove the icmp filtering/routing until they can get this handled.

Shaun

Frost Gate Guardian

Join Date: Jul 2005

LBS(The Runners Academy)

Same problem for me,except my internet just shuts off,never has done this before with gw,and doesn't do this with other only games like bf2

Konas

Academy Page

Join Date: Aug 2005

W/Mo

Same problem for me too, I can't connect yet I could connect just fine yesterday, nothing changed on my pc.. mine just sits at the first little pop-up box.. Connecting to ArenaNet and it just sits at zero percent.... it's been like this since yesterday afternoon..

Konas

Academy Page

Join Date: Aug 2005

W/Mo

Strange.. I went into my router and did a "Apply" on the "WAN Setup" page.. I didn't make any changes just simply did an Apply and poof GW started right up.. Weird..

Anyway I have a Netgear Wireless router model WGR614 v5.. after reading about the MTU speed I wanted to make sure mine wasnt set below 1500... it was set right at 1500, so I did an apply on the Wan Settings Page while the "connecting to ArentNet" screen was up and it all of a sudden it connected.. Hope this helps someone out there having the same issues...

GWplayer745

Academy Page

Join Date: Sep 2005

Each and every time I think my problem has been solved, I'm proved to be wrong.

This problem with loggin in seems to occur at random periods of time. Sometimes I can connect, sometimes I cannot. Just like now, I had been playing GW for a very pleasant several hours, and I just got disconnected again, and am unable to reconnect.

Sharkfood, your theory on the ICMP filtering etc. etc. is very impressive! perhaps I'll see if I can use that information to solve my problem permanently.

Nova Storm

Ascalonian Squire

Join Date: Jul 2005

Netherlands

Black Rose

I have this same problem..

I tried fooling around with the settings in my router, however I do not use PPPoE so setting that MTU <1500 doesnt seem to work for me :\

Removing te router here is not really an option here because there is to much connected to it..

Hope this problem is going to be resolved soon, I havnt been able to login for 1,5 days now.. Unlike GWplayer who seems to able to logon at random times..

Shaun

Frost Gate Guardian

Join Date: Jul 2005

LBS(The Runners Academy)

Ok,I am really pissed off,anyone know how to fix the stupid connection problems? Like it not that I get disconneted,my internet shuts off,it doesnt do this for anything else internet realted,and it has only just started doing this with gw on friday.

GWplayer745

Academy Page

Join Date: Sep 2005

Heh, well I got disconnected yet again tonight. I've been doing a lot of PVP lately, and I've also been disconnected from PVP quite often ever since these connection issues started.

I'm enjoying a nice PVP round, got a nice group, got several consecutive wins, then just moments into the next round, my screen freezes, and that's when i know i'm screwed. Well, it eventually notifies me that "Guild Wars was unable to complete the Operation" or something, and I am unable to reconnect. Lovely.

Well now you know, if a player in PVP just drops out for no reason, don't get mad at them, they didn't do it on purpose. They're probably just as pissed as you are, if not more.

Oryaka Drake

Frost Gate Guardian

Join Date: May 2005

Not working for me either.. i was on just the other night.. and now when i try to log in all i get is... loading guildwars.. and nothin!

misfire200

misfire200

Krytan Explorer

Join Date: Sep 2005

Atlanta, GA

Everlasting Sacred Path

E/A

Hello everyone, i am new here, although i have been playing Guild Wars perfectly for a week or so, never had a problem when about 4 hours ago i hit a snag with error 58.

Well i have been banging my head as i was on a wireless connection through a router and i changed nothing during the time this happened. I could log in through a neighbors network, and directly through my modem but not through the wireless connection.

However for some reason when changing my mtu from 1500 to 1499 it allowed me to go right in, this might be a temp fix for some or maybe anet is somehow blocking certain things but its been fine now for a bit. Just wanted to harp in with my situation.

Sharkfood

Pre-Searing Cadet

Join Date: Sep 2005

Arenanetworks is doing all sorts of work with their routers. They have recently filtered tons of traffic types that make them more resilient to Denial of Service or flood attacks, but these in turn need correct/compliant support on their servers!

The MTU discovery thing was fixed this past weekend, but (as noted here), will cause problems in other ways. Things will probably be hit and miss for the next week until their network guys get a handle on just what exactly they have done.. and it's implications to a wide network user base.

Vyvyan Damone

Ascalonian Squire

Join Date: Aug 2005

Europe

R.O.M

W/Mo

//offtopic

if you happen to use PEERGUARDIAN2 please disable it before using GW_client,
it blocks GW_servers for good if its up and runnin'
If you try to ALLOW GW_servers in PG2 they wont work since the IP range is BIG
and you find yoursefl hitting ALLOW for gazillions of GW_ip's.

offtopic//

koneko

Site Contributor

Join Date: Sep 2005

38??16′ N 140??52′ E

Mo/Me

Quote:
Originally Posted by Sharkfood
So, until arenanetworks gets this fixed, I doubt anyone with PPPoE or other MTU<1500 devices can login or play the game, I'm afraid.

I've sent all this to their support. I hope arenanetworks will get MTU MSS negotiating working.. or remove the icmp filtering/routing until they can get this handled.
I'm forced to use PPPoE (MTU=1492) and I've been able to login/play. There have been periods of time when it takes 2-3 tries to be able to login because it gets stuck on the "Connecting..." screen.

GWplayer745

Academy Page

Join Date: Sep 2005

Hmm, simple (and probably dumb) question, but how would one go about adjusting the MTU?

Seker

Pre-Searing Cadet

Join Date: Sep 2005

Quote:
Originally Posted by Vyvyan Damone
//offtopic

if you happen to use PEERGUARDIAN2 please disable it before using GW_client,
it blocks GW_servers for good if its up and runnin'
If you try to ALLOW GW_servers in PG2 they wont work since the IP range is BIG
and you find yoursefl hitting ALLOW for gazillions of GW_ip's.

offtopic//
Yeah, it took me forever to figure that out. I couldn't connect starting last night, though it could have started earlier since I hadn't played for almost a week prior to then. It would stall on connecting for a long period of time and then show the NetErr=58 message. Anyways, after messing with my router, dsl modem, and firewall with no luck, I disabled PeerGuardian and now it works. Apparently NCSoft is on their blocklist now. Not sure why. I cannot say it will solve other connection problems, but that's what was happening to me.

EternalTempest

EternalTempest

Furnace Stoker

Join Date: Jun 2005

United States

Dark Side Ofthe Moon [DSM]

E/

Side note, you may want to read up with what's going on with peer guardian if you use it. There is a sever conflict between two groups.

http://peerguardian.sourceforge.net/

Quote:
Methlabs.org and PeerGuardian developers in exile - The majority of the Methlabs.org administration and development team have been forced out of their web site following a series of threats and incidents. The member of the group that had been trusted to handle the finances and servers slowly managed to take over each individual part of the web site's assets, eventually claiming control over the entire group and locking out the majority of staff.
http://methlabs.org/projects/

Quote:
Recently, we had several former staff members revolt against the entire P2P community as a whole. They tried to sabatoge Methlabs and attempted to wipe the Methlabs server of all its data.

Unfortunately, they gained access to site backups. In doing so, your passwords may have been compromised, although they are MD5 encrypted. We would like to you login to the Methlabs forums (http://methlabs.org/forums/) and change your password. We sincerely apologize for this issue.
I've never used it nor need to but this is just an FYI. You may want to go to methlabs.org and get the GW server unblocked since this is starting to cause problems with some users.

J-Steele

Pre-Searing Cadet

Join Date: Sep 2005

W/

Well, I can say with all certainty that this sucks.
I cannot even play for a single minute at the time of this posting.
As soon as I am connected and can see my character, my internet connection craps out.

It just stops responding completely, and I am forced to disconnect and reconnect.
Bah, I was hoping I'd have Guild Wars to keep me entertained over the weekend..
Not much chance of that, apparently.

rustycage

Pre-Searing Cadet

Join Date: Sep 2005

SoE

R/W

I too am having the same problem. I haven't played GW for about 2 weeks. Tried to log in tonight and got the "Connecting to Arenanet" 0% status bar screen.

Does anyone have any other suggestions I can try to fix this? Has ANet acknowledged that there is a problem?

Young Hero

Young Hero

Krytan Explorer

Join Date: Nov 2005

Mi

N/Mo

I was kicked today.When trying to login again I get NetErr=58. Its been 2 hours and still not able to login.I don't use a router and have not touched my firewall.So the Anet problem is back.

arma47

Pre-Searing Cadet

Join Date: Dec 2005

this is not user problem , its their friendly , no point of changing our settings.

gin_ichimaru

Pre-Searing Cadet

Join Date: May 2006

Gotei 13

E/Me

First of all hello to every one here.. i just registered as i stumbled upon this forum with same prob's... after 1.5h talk with my ISP's technical.. no result..
next came the stupidest thing, uninstal and reinstall.. and VOILA.. it works.
seems every1 who updated last few days got some bad patch or what ever and that causes error 058 and such... so delete.. install factions and 10mb clean update and should work..

thats from me 4 now..

[br]
Gin

oggycheese

Ascalonian Squire

Join Date: Jul 2006

Ignis Argentum [Cor]

R/Rt

I have been getting the same problem, it happened after the dragon festival started, i played it for the first day and i haven't got on it since. I havent changed any settings or anything and keep getting error 58,

I noticed the news section bit on the right doesn't come up, which shows is could be something to do with a connection problem on the Anet side, i can still play COD2 and cs:source online.

oggycheese

Ascalonian Squire

Join Date: Jul 2006

Ignis Argentum [Cor]

R/Rt

Well i can't connect and the dragon festival is on, maybe theres too many players and they had to filter them an dlet only a certain ammount in at a time, also, they might have a new server up for the dragon festival that might be faulty?

kengkoyto

Lion's Arch Merchant

Join Date: Aug 2005

i can't seem to connect also.. there's no news on the right side section..
this happen just 2 days ago.. before dragon festival..
how to fix? please help.. this also happen when i use -image parameter to download all updates..

kengkoyto

Lion's Arch Merchant

Join Date: Aug 2005

anyway it work already.. its becoz of nod32
for reference: to solve problem use this topic
http://www.guildwarsguru.com/forum/s...0011937&page=2

lipstreur

Pre-Searing Cadet

Join Date: Dec 2008

R/

my problem is that i cannot access www.guildwars.com or www.arena.net or any other site that has these url's in them. I have changed nothing and i've tried this with four different browsers (IE 7, 8 beta 2, Firefox, Safari, and Opera). any ideas? I can access any other web site out there and I've changed nothing.

If anyone has a fix please e-mail me: [email protected]