update is frozen

Hello, I've been having some trouble lately with downloading the new update for GW... and maybe this is in the wrong forum but any help would be great.... I load GW and the gw connecting screen comes up and it downloads about a megabyte of the update and then stops at 2% and starts to decompress... with 37 files left. It does this and gets frozen... never leaving 2%. If anyone has any solutions please help, it's been going on for about 4-5 days. Thanks!